52 comments found.
Hello,
I purchased the Techlink theme (https://techlink.qodeinteractive.com/) a while ago, but I’m facing an issue with the Animated Slider (https://techlink.qodeinteractive.com/animated-slider/) after importing the demo content. Upon troubleshooting, I found that the issue is related to the latest Elementor update.
Could you please provide the updated version of the theme or guide me on how to resolve this issue?
Looking forward to your support.
Best regards, Sonia
Hello,
Thank you for choosing our theme.
The theme was recently updated, so please check if you are using the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Support
Mikado Portfolio part of
Qode Interactive
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Your demo site does not work
Hello,
Thank you for contacting us.
Please try accessing it now through this link.
Support
Mikado Portfolio part of
Qode Interactive
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Great, thanks.
Support
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Hello,
I can’t register the theme with the purchase code, it gets stuck at “Please wait…”. Can you help me, please?
Thank you!
Hello,
Try the solution from this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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Ok. Thank you!
Support
Mikado Portfolio part of
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Unfortunatelly, still not working after proceed the tutorial, but more bad is that the Qode Interactive support team doesn’t answer to my ticket.
Hello,
Please note that the tickets are ordered chronologically, and any ticket submitted over the weekend will be replied to as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Is there a Search function in this theme? Thanks,
Hello,
The search forms can be added through Widgets. You can add “TechLink Search Opener” in Header Widget area (please see screenshot) or some other search widget in preferred widget area.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Can I ask when will be the next update? The last update was more than 1 year…
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
The current version of the theme listed in change log is compatible with the latest version of WordPress and you should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
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Good people, I have a pre-purchase question, does this theme support allow membership so i can integrate a signup page? the theme is hot!!!
Hi there,
Thanks for taking an interest! We do not have a membership plugin included except the /my-account page from the default WooCommerce functionality.
Thanks for understanding and let us know if you have any additional questions.
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Mikado Portfolio part of
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It’s been a week going back and fourth about the illustrations used on the Business home demo. We would like to purchase the illustrations used on the demo but the support fail to give us the ID’s of the assets. All we got was “its in shutterstock, find them” We spent an hour doing image reverse search but could not find any. I don’t know why we cant get those information, unless you do not have a license to use those assets as well which is why you cannot provide us any information on where we can purchase them. We bought the template because of the illustrations used in the demo. Been 14 years in envato, bought lots of tempalates with my personal account and corporate account including few Mikado tempalte but this is the first time the support cannot provide the assets used on the demo. such a terrible experience. adding this as a comment and not as a review yet to give a chance.
Hi there,
We are sorry to hear this but we do see that you did get assistance and guidance on where to find the images/icons on your request so if you need any further assistance you are more than welcome to continue the conversation with our support team.
We surely do hope that you will reconsider your thoughts and hope that you will turn to our support team any time.
Support
Mikado Portfolio part of
Qode Interactive
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Importing the demo files doesn’t actually import the demo pages. is that correct? I choose “ALL” but the pages are empty.
Hi there,
The demo import should import all the pages that you can see on our demo website.
So, if you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Resources all passed but it cant install the “all content” demo. I was able to do it by installing individual content.
Hi there,
Please submit a ticket to our help center https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket and our support team will help you with this.
Thank you
Support
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could you help me resetting my item code, I never used the theme after purchasing it because of this reason, please reset my license
Hi there,
Thanks for writing in!
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank you.
Support
Mikado Portfolio part of
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hello Mikado
I just sent you an email with my license code as per you advise.
looking forward to hearing from you soon!
thanks in advance!
Hi there,
Thank you, if you have a request ID please share it with us.
Support
Mikado Portfolio part of
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hi does it come with a slider revolution license? how do I use it?
Hi there,
Please note that Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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Hi, is the vertical slider https://techlink.qodeinteractive.com/vertical-slider/ ? in the samples in revolution slider? , what is the name?
If it is not a revolution slider and If I have deleted this page, how can I use it back?thanks
Hi there,
This is our Numberded Carousel widget which you can add to any page. So if you remoeved it you can simply add it on a page and add your Items, add image, text etc.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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Hi
We would like to buy the theme, we are software dev agency. Can we also hire you guys to make custom images and changes in the theme
Hi there,
If you need further information about this please submit a ticket to our Help Center with detailed explanation.
Thank you.
Support
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i want to ask if the Techlink Theme support RTL (Arabic langage) if no, advice me other theme from your product design that support RTL, Thank you
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
You can check our themes with RTL support in this article.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
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i have purshase the theme, but i have a problem to save any modification in the core options, button still loading!!! i try to send ticket but the theme not appair in the Qode Help Center- > Supported items ???
Hi there,
Once you submit a ticket please check if you have filled in correct profile (Mikado), theme (TechLink) and your themes purchase code. We have tested this and it works well, so please try it out once again and our support team will check any issue on your end.
Thank you.
Support
Mikado Portfolio part of
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Can we change the theme colors to navy blue and orange?
Hi there,
Thanks for taking an interest! It is for sure possible to change the colors of the theme, you can always check our themes documentation for more info about the theme and its features.
We hope this helped and let us know if you have any additional questions.
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last update 3 September 2021 today is 25th may 22 and after a major wordpress update (6.0.0) something is going wrong…I think that premium theme which costs $69 (with a 50 buck every 6 month support) needs to update more frequently and without customers ask for this…
Hi there,
We do see that your request has been responded so please continue the conversation with our support team for any additional assistance. Our team is updating all our themes at the moment so TechLink will for sure be updated and you will be notified.
Thanks.
Support
Mikado Portfolio part of
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I will! and I thank Valentina for her help here too. but it would be appreciate if you update more frequently and especially, if necessary, before a major wordpress update, not after 
thanks again.
Hi there,
Glad to hear this is resolved. We will try to update the themes more frequently and you should know that we do have our team updating all our themes and Techlink will for sure be updated.
Thank you for your patience.
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Hi, after updating elementor the theme breaks, I have to rollback the version for the website to work. Can you please let us know when this error will be fixed. Thank you.
Hi there,
Once we check this we could not replicate any issue, so could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
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Hi I have purchased the theme but I am unable to install it on wordpress. Pls help
Hi Is there any provision by which I can import the template of animated slider because I have already purchased your theme and it is not working at all! Pls help
https://techlink.qodeinteractive.com/animated-slider/#I want to import this template and I have purchased https://preview.themeforest.net/item/techlink-technology-and-it-solutions-theme/full_screen_preview/30185488?_ga=2.69367888.1937650946.1648309036-1201972677.1647454357
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I would like to get a refund, please assist
Hi there,
We are sorry to hear this. You can always read more about the refund policy here but you should know that you can always turn to our support by submitting a ticket to our Help Center and one of our support agents will assist you.
Support
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His this worthed buying???? no updates for a long time, it seems a template forgotten, and left with no compatibilities updates and features.
Hi there,
Thanks for taking an interest! We do have a devoted team that is working hard on updating all our themes, so TechLink will for sure be updated as soon as possible. We do not intend to forget about any of our themes.
Do let us know if you have any additional questions.
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Ok, great, when is the next update provision..??
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon.
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