31 comments found.
Could you please respond to my support request email? Thanks
Hello there, kindly specify the request ID, so we check it for you
86456
My other ticket, #86449, is marked as solved, but I never received any message or solution from your team.
We were able to locate both tickets, thank you. Since the topic in one of them was already included in another ticket, the tickets were merged, so no worries at all. Currently the ticket #86456 is active and you will receive a response from one of our technical support representatives shortly
I’m extremely disappointed with the limitations of this theme. The lack of customization options, especially the inability to modify anything beyond text, is severely hindering my ability to create a unique and personalized website.
Furthermore, the lack of timely and effective support from your technical team has been frustrating.
Given these significant issues, I believe a refund is necessary. I strongly suggest removing this theme from the marketplace to prevent other users from experiencing similar frustrations
We’re sorry to hear about your frustration with the theme and the support experience. Customization is crucial, and we’d like to understand your specific needs to explore possible solutions or workarounds.
Please feel free to contact our support team for further assistance.
I did contact your support team.
hi there, i pre-purchase question – do you have an elementor version of this theme? i am not familiar with the block editor & the Getwid.
Hi there, unfortunately there is no Elementor version of the theme available. Note that you may still use Elementor to create new pages, besides the Appointment Booking plugin is integrated with Elementor, so you should have no issues with it
i see people moaning on the comments section about the theme being too technical. Elementor seems to make it easy to work with. I want to build a career coaching website and your theme seems good for the purpose but i am worried that i will get stuck with the build coz it means i’ll have to learn how Getwid works to be able to make it responsive
There’s a logo issue. The ticket submitted, please help. Custom logo doesn’t work
Hello there, the ticket has been taken care of already, please refer to ticket #82083
Thanks, however I can’t update the appointments booking plugin so I can install custom checkout fields, new ticket is also created
When I change the logo it doesn’t update on the front end. You replied to a previous comment saying it is in a section on the homepage but it doesn’t show up for me. very strange as when I change it via Customise > Site Identity it shows in the editor and updates but simply doesnt change when saved.
Please submit your request to our support team by filling out the following form https://themeforest.net/item/coachzee-appointment-wordpress-theme/35861194/support
hi team,
the theme looks great. Can you let me know if I have a large list of locations whether the booking options are only drop downs or if it is possible to have a post code search function in the form so people can find their nearest location?
Unfortunately, the location selector is only available as a drop-down menu at this time.
Is this theme have zoom meeting integrtaed or integration option like while someone will book an appointment and pay both admin and user will get a automatically generated zoom meeting link?
Hi, unfortunately, this feature isn’t available yet, but we’re planning to add it soon.
Hi, this is pre-sale question. How many steps can I make for appointment? Current your demos are showing 3 step for main information of coachzee. I need more steps for payment. Thank you.
It is possible to enable confirmation mode upon payment and enable Stripe, PayPal, or Bank Transfer. You can preview different confirmation modes on the demo https://appointment.getmotopress.com/.
Feel free to ask any additional questions.
One more question, Is it available partial payment or deposit for appointment?
You as an admin can set up the type of payment (full or deposit) for each service individually.
Hello team grats for theme. Is there a settign where we canchange typography and colors globally instead of 1 by1 ?Thanks.
Hello there, you may change main colors under Appearance >Customize >Colors. The rest of styles will need to be edited via CSS
ok so most change through editor. One more question cause i cant seem to find that where i sthe ZEE text on homepage background changed?
The “ZEE” text is an image, it is assigned to the “Section” block in the Block Editor. Highlight the corresponding section while editing the Home page and look for the background style option to replace the image with the text or simply get rid of it
Thanks team great ! One last question the list with pagination in homepage is it possible to filter pagination with ayax without refreshing page on top and changing url to /2 etc?
Have a great week team besides my above question i have another issue i have set up all fine services , employee etc but when i click on form it shows Sorry, there are no services, employees or locations to book. Did i deactivated form somehow? Thanks.
Hello there, you may try using extra plugins to add “More” button to load more results with AJAX. As for the error, this means one of the instances wasn’t configured or configured improperly. Make sure each service is assigned to corresponding employees and schedules/locations are also configured properly. If the issue persists, submit a request to our Help Desk at: https://support.motopress.com/hc/en-us/requests/new
Thanks team ! Form worked.
Hello team i have sent an urgent message for support if you can check it pls. Thanks.
Hello there, thanks, our support team representatives will take care of the issues
thanks team
Hi team have you received my mail with the issue?
Hi, unfortunately, we can’t locate the ticket using your username. You can log in to your account on our support portal to check the status of your tickets https://support.motopress.com/hc/en-us
Team just use my gmail giannistzinadiko@gmail.com i had already opened a tickeyt with Andre i replied in the same for the issue. Thanks.
Hi, i have a question, do i need to pay for the motopress booking plugin separately ?
No, MotoPress booking plugin is already included.
Hello, excuse my English, it is not good. At the time of booking you can add several payment methods or only book with the data shown in the demo?
Hello there, you may enable all the payment gateways at once and allow your guests to select the one that suits them the most. The following payment gateways are available by default: PayPal, Stripe, 2Checkout, Beanstream, Braintree and Direct Bank Transfer.
Another doubt, is there a way to make the services longer for a month, so can use it as a monthly subscription? Thanks in advance
Subscriptions/recurring services are not available in the plugin at the moment, however we might consider implementing such an option in future
Hi there just a quick presales question. Can i make only users with a membership ( and registered) are the only ones to make an appointment? And is there a way to add the login/register fields on some part of the appointment process? Thanks in advance. Is really amazing the theme and the plugin.
Hi there, there is currently no option for users registration in the plugin, unfortunately. As an option you may create password-protected page with the appointment form, which can be accessed by registered users only
Hello there, We are delighted to let you know that we have just released the Appointment Booking plugin update v. 1.18.0 with the user area for customers functionality added to the plugin. Do not hesitate to get the latest plugin version to have this feature
Hello, a quick question about the theme before buying it
how is the appointment are being managed in the control panel, is there a screen for reviewing the appointment or it is just a contact from and that is it?
Also can i edit the fields in the form may add or remove?
Please provide screenshots so i can get better understanding about it
Thank you
Hello there, there is a separate interface in the dashboard with a list of all the appointments, as well as the calendar view for easier appointments review. As for the form fields, there is currently no option to edit/add more fields in the form, unfortunately. You may register your personal free demo of the plugin and test it out at: https://appointment.getmotopress.com/
Please, I bought your theme, the appointment form does not work, I tried everything, can you help me or I have to ask for a refund
Hi, We will do our best to help you sort this out. Please email us or submit a ticket to our support team. Please specify the ticket ID if you have already submitted a request. Thanks
I installed the Theme, but I can not see “Services” Post Type in my backend. How to enable it so I can edit the Services? Also How can I Change fonts/Typography?
Hello there, I would kindly ask that you submit a request to our Help Desk at: support@motopress.zendesk.com, so we take a closer look at the issue. As for fonts/typography, it is mostly edited via CSS, so it depends on the elements you would like to edit. Feel free to ask this as well in your request in the Help Desk
I have posted on the support website but honestly its very disappointing to pay 79$ for a Theme in which I can customize almost nothing except change the content. I have already bought another Template and not using this one anymore.
As I can see the ticket has been addressed by our technical specialists. Kindly check the latest reply to the ticket
Hi, thank you for such beautiful theme, I just purchased it and it took me 6 minute to instal it just like your demo. One question only please, I would like to change “Location” to something else, how to do that? thanks
It is possible to set the name of the label for Location while adding/editing an Appointment Form block (widget).
Otherwise, you may edit translations of the plugin to change the default texts, labels, etc.
pre-sale Q: do you have a screenshot or a link to the admin dashboard to manage bookings?. thanks
Thanks for your question and for the purchase. Actually, the functionality of the plugin can be tested on our free trial demo https://appointment.getmotopress.com/
How to update Appointment Booking to latest version?Thanks
Thanks for contacting us. The updates of the inbuilt plugin depend on theme updates. Our developers have planned to update the plugin in the theme soon.
Thanks. Do you have an ETA or when it is expected? I am afraid I am against using old plugin version, so not sure if I can continue in such environment.
The plugin is valid and works correctly with the latest WordPress versions. Unfortunately, we can not know the exact date when the theme update is released.
I understand, but is really bad practice, and I can not sell such website with old plugin version.
Can you please check and at least give me approx. ETA? Thanks
Or can you provide me latest version of plugin separately and I will install it manually?
This will not be a solution since there will be new notification after another release. Our developers will prepare and put a special version of the plugin that will not display the notice about new version.
Otherwise, it is possible to purchase Appointment Booking plugin license on our website to get automated updates once they are released.
I am not interested in such semi-solution sorry.
I have another question, because this feature I can’t check on the demo site. We have two types of categories (1:1 Coaching and Group Coaching). In 1:1 Coaching slots for reservation should be inaccessible after purchasing the client to other users. In the case of Group Coaching, slots should be available after each purchase to all users except the one who made the booking. Is this how it works now?
You may create a schedule where the coach is available for 2 hours (for example) and the service of 1 :1 coaching is provided within that time. Once the service is booked, other people will not be able to book the same service again. As for group coaching, f the service is booked by one person, other people will also be not able to book the same service for the same period of time
Right, using schedule to separate two types of coaching is good solution. However you must admit that the group coaching is the same as 1 :1 Coaching option. Tell me is there a chance to add an option to schedule, which in the same period of time service will be able to purchase by couple users. It would be awesome and it’s really needed for “group coaching”.
Group bookings by couple of clients are not supported at this time. An appointment for a group can be made only by one person who submits a reservation.
Hello. I’m wondering is it possible to create meetings in virtual rooms (location) with google meet connection. After purchasing the service, the customer receives an e-mail notification about the event with a link to join the meeting via google meet. Tell me how can I do that using your theme. Best Regards.
Hello there! Currently there is no option to send confirmation emails associated with specific location, regardless of the service/location the same content is sent to your Customers in confirmation email. So in case the Google Meeting link is included in the confirmation email, it will be the same link regardless of the booked service or location
Ok. So how implement dynamic google meeting link into confirmation email ?
Unfortunately, there is currently no such option in the Appointment Booking plugin. We will consider this feature for future plugin releases though
