12912 comments found.
In the mobile version, the burger and cart menu does not work on iOS 14 and below. Neither the menu nor the shopping cart appear on the side of the screen when you click on the buttons. There is just a blackout, and the elements do not appear. It looks like the code there is compiled into modern js, and on old iPhones there are old versions of safari that do not understand it.
How can I fix this situation? It’s not the first customer to complain about this.
Hello,
Unfortunately, Safari 14 browser lacks the support of gap property for Flexbox and inset property for absolute positioning. The following properties are important to reduce CSS file size and to avoid an excessive DOM size, improving page speed. Woodmart started to implement this property after it was first used in WordPress default themes and Elementor builder. Using older browsers may not support features provided by WordPress since it requires two latest versions of Safari browser which is Safari 16 and Safari 17 to work properly (https://make.wordpress.org/core/handbook/best-practices/browser-support/).
Kind Regards
I’ve already figured that out. But how to make the adaptation work for everyone? Or what should I tell customers, upgrade your phone first, then come shopping? )) Is there any method? A fix?
Our theme doesn’t have an option to warn visitors from old browsers. You may try to find a dedicated plugin for this.
Are you kidding me? It was sarcasm. Customers don’t care at all, they see that YOUR THEME doesn’t work, that they can’t make purchases from me and go to another store, to put it bluntly, I’m losing money because you haven’t worked out the theme for all possible devices, not everyone has the opportunity to update their phones every year. I need your theme to support both older versions of iOS and android platforms. When I bought your theme, you didn’t have it listed anywhere. How to do it? Or is the slogan “Using our theme you lose money” now the motto of your company? If you want to lose money, use our Woodmart theme. Is that so? Do you even plan to fix it somehow?
We support the two latest versions of Safari as well as WordPress in general. Safari 14 is also not supported by Elementor and many other themes because it is an outdated browser that does not support modern technologies that help improve site speed. If you want your site to be compatible with this browser, you need to keep the old version of the theme as well. We can reset it for you if you have such a desire.
It is very good that you are moving forward. But what about people who can’t afford to update their phones often?
What can we offer them?
They don’t need to change their phone, but they do need to update their browser to the latest possible version. Safari 15 is available for all iPhones starting from 6s. That is, version 14 cannot be updated only on iPhone 6 and all older models that are more than 10 years old.
how can i add into the widget shop page widget area a filter by product category ? i didnt fount the option
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Does this theme work with digital download plugin and LMS plugin?
Hello,
Thank you for contacting us.
We didn’t test our theme with these plugins but it should work without any problems. If you face any, contact us and we will do our best to help you.
Kind Regards
non of the shipping method working. Ex. Flaxible Shipping. It is not going into conditions.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
To update or refresh the shipping charge when the customer changes the District on the checkout page.When a customer changes the District, it should trigger the shipping recalculation.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
When upgrading the theme from 7.3.* to 7.4.* the translation PO MO files stopped working, what needs to be done so that the translation files are picked up by the theme?
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Problem solved.
After update the patcher today, cart ajax not working and cannot add product using ajax.
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Can I get some help. After theme update admin panel in Wordpress don’t work properly, especially in the products section. My domain is Ledosvetlenie.BG , WordPress version 6.4.2 Current topic: Woodmart (version 7.4.3) Current extension: (version ) PHP version 8.3.1
Error details
An error of type E_ERROR was caused by line 179 of the file /home/sqftbaxc/public_html/wp-content/themes/woodmart/inc/classes/class-theme.php. Error: Uncaught Error: Failed opening required ’/home/sqftbaxc/public_html/wp-content/themes/woodmart/inc/admin/settings/api-integrations.php’ (include_path=’.:/opt/alt/php83/usr /share/pear:/opt/alt/php83/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/sqftbaxc/public_html/wp-content/themes/woodmart/inc /classes/class-theme.php:179 Stack trace: #0 /home/sqftbaxc/public_html/wp-content/themes/woodmart/inc/classes/class-theme.php(37): XTS\Theme->general_files_include() #1 /home/sqftbaxc/public_html/wp-content/themes/woodmart/functions.php(50): XTS\Theme->__construct() #2 /home/sqftbaxc/public_html/wp-settings.php(611): include(’/home/sqftbaxc/...’) #3 /home/sqftbaxc/public_html/wp-config.php(90): require_once(’/home/sqftbaxc/...’) #4 /home/sqftbaxc/public_html/wp-load.php(50): require_once(’/home/sqftbaxc/...’) #5 /home/sqftbaxc/public_html/wp-admin/admin-ajax.php(22): require_once(’/home/sqftbaxc/...’) #6 {main} thrown
Can you tell me what can I do to fix the problem?
I appreciate any help.
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hello. The theme is not compatible with the latest versions of WP Page Builder. I reported this to you several weeks ago. Please fix that. Thank you!
Hello,
Our theme is fully compatible with WPBakery page builder and we didn’t get any reports from you yet.
Kind Regards
Can i use this template for multivendor marketplace??
Hello,
Thank you for being interested in our theme.
Yes, our theme is compatible with the most popular mutlivendors plugins.
Kind Regards
Any Xtemos theme has a bug:
- in Elementor Xtemos Product Categories, when choose option Hide empty
- in the theme settings, if you activate the Hide empty categories from page title option
With these settings, only categories in which there are no products are hidden, and even more categories should be hidden, namely:
- All categories / subcategories, if all products in the category are out of stock (and the option – Hide is activated in the settings products from the catalog are out of stock)
- All categories / subcategories, if all products in this category are Catalog visibility: Hidden (product_visibility = exclude-from-catalog)
This is how the categories are hidden in the standard display of Woocommerce categories and subcategories. Also, in the WordPress product categories widget in the sidebar, the Hide empty categories setting hides all the categories I described.
Before buying, I would like to know what will fix it
Hello,
Thank you for your feedback. We will review this and try to fix it in our next 7.5 update.
Kind Regards
Will you be having a sale for Valentines day? Thanks so much, I’m seeing allot of themes doing this now. All the best…
Hello,
Thank you for your question. Unfortunately, we don’t have any plans to have a sale in the nearest future.
Kind Regards
after the latest update i am getting this error in log PHP Warning: Attempt to read property “ID” on null in /home/shopbefikar.com/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/frequently-bought-together/class-frontend.php on line 155
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder Use the contact form on our profile page https://themeforest.net/user/xtemos
Thank you in advance
This theme seems to be incompatible with the RankMath SEO plugin.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello dear, my current registered domain is expired, shall i use this my another domain? can you please re-activate this licence to my another domain?
Hello,
Thank you for using our theme and contacting us.
You can manage all your purchase codes in your account on our website xtemos.com From there, you can remove your old activations for domains that are no longer in use. Then you will be able to activate the theme on the new domain. If you don’t have an account on our website, you can create it using your purchase code here https://xtemos.com/my-account/
Kind Regards
hi guys, when updated the theme at 7.4.3 single product page doesn’t show correctly: https://feline.store/nuvola/ can you help me pls?
Hello,
Currently, we don’t see any problems with the single product page. Could you please send us a screenshot so we can better understand what you mean?
Kind Regards
At the moment I made a rollback to previous version of the theme (7.1.4) and works fine. When update to 7.4.3 problem came back…..
Please, update it now and send us your website access. I will do my best to help you asap.
Hi Team, I have already uploaded my products, but i need to change another demo import. if i import new demo, what is my existing products? it’s removed or not?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
After updating my website to the latest version there seems to be an issue with the header builder https://www.screencast.com/t/k2xqDN61Y1C what can i do please
Hello,
Try to clear your browser cache and reload the page. It should work without any problems.
Kind Regards
Thanks
Please look at https://theluxury.lk/ and see “New Arrivals” section and you could see a tiny vertical line. The same line appears in you demo page, https://woodmart.xtemos.com/demo-jewellery/demo/jewellery/ See “JEWELLERY STORE” on the demo page.
Also, there is a big gab between “Louis Vuitton Bags for Women” and “Xerjoff Naxos” on mobile view.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
i upload product images in dimension 1000×1000 pixels but on pagespeed inside i got suggestion to properly size images on product page for mobile device. can you help me with this in what dimension i should upload product images
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
