39266 comments found.
My site got hacked and I needed to reinstall the site but now when I go to register it, it says my license has been used on another site. Tried to register for support but it says the Site is not available. Please help
Hi there
When you register a support account, there is not a requiremwent at the point of registration to provide any info related to a URL or website.
Make sure that you follow these instructions to register a support account > https://avada.com/documentation/how-to-register-for-my-avada/
Thereafter, you can log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the site’s backend and register Avada.
Thank you, MB
We are attempting to upload the avada theme… a FRESH install, but it will not upload. It just keeps trying, but never completes. We upgraded to PHP 8.3, but still will not upload. PLEASE HELP!
FIXED. It was a php/wp issue
Glad to hear that. 
Now I have an issue regarding installation. Seems it was installed on another domain a while ago, but no longer. I need to change domain, but I do not have access to that same email address any longer. How do I change the domain?
Hi,
Do you mean you no longer have access to the themeforest account or the Avada support account?
For freeing up a purchase code – you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
My email has changed since purchase, so I have no access to my avada.
Hi,
For that please reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
The link you give is broken.
“The domain name in the URL is not associated with any active site on the WP Engine platform.”
And it asks for my email in order to contact you… and I no longer have any email associated with the my avada account.
Are you there?
I really need to get this resolved.
Hi there
Reach out to us using this email addres > support@avada.com and we will assist you from there. Please do reference your Themeforest comment here so that we can clearly identify you.
Thank you, MB
I sent an email, but no response. I really need to install this asap.
Hello @derbtek
We have checked and unfortunately can not find any email from your end, can you kindly double check the email addresses its been sent to?
Thanks
-Ammar
Want install Avada ‘Business’ prebuilt but it is not listed in ‘Import A Prebuilt Website’. When it would be added? I want buy one more licince i need this prebuilt for new website.
Hi,
Please see that you’re on the latest Avada 7.11.3 version to see all the prebuilts.
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> https://avada.com/documentation/how-to-update-the-avada-website-builder/
Avada Patcher -> http://bit.ly/1QSd8Ol
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, I have a breakdown that I don’t understand, can you help me ? Since this morning, I have a large number of error messages when I browse in the administration area of wordpress. The only event I found is an update on a plugin called ‘Newsletter, SMTP, Email marketing and Subscribe forms by Brevo’ but the problem is not solved by reinstalling the old version. Here is the content of the debug.log file:
[24-Jan-2024 10:26:44 UTC] PHP Fatal error: Uncaught DivisionByZeroError: Division by zero in /home/theme/www/wp-content/themes/Avada/includes/lib/inc/class-fusion-color.php:967
Stack trace:
#0 /home/theme/www/wp-content/themes/Avada/includes/lib/inc/class-fusion-color.php(626): Fusion_Color->set_hsl()
#1 /home/theme/www/wp-content/themes/Avada/includes/lib/inc/class-fusion-color.php(226): Fusion_Color->from_hex()
#2 /home/theme/www/wp-content/themes/Avada/includes/lib/inc/class-fusion-color.php(256): Fusion_Color->__construct('#747474', 'hex')
#3 /home/theme/www/wp-content/themes/Avada/includes/lib/inc/class-fusion-color.php(276): Fusion_Color::newColor('#747474', 'auto', '')
#4 /home/theme/www/wp-content/themes/Avada/includes/lib/inc/class-fusion-sanitize.php(194): Fusion_Color::new_color('#747474')
#5 /home/theme/www/wp-content/plugins/fusion-builder/shortcodes/fusion-content-boxes.php(228): Fusion_Sanitize::color('#747474')
#6 /home/theme/www/wp-content/plugins/fusion-builder/inc/helpers.php(2125): FusionSC_ContentBoxes::get_element_defaults('parent')
#7 /home/theme/www/wp-content/plugins/fusion-builder/shortcodes/fusion-content-boxes.php(2927): fusion_builder_frontend_data('FusionSC_Conten...', Array, 'parent')
#8 /home/theme/www/wp-includes/class-wp-hook.php(324): fusion_element_content_boxes('')
#9 /home/theme/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#10 /home/theme/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#11 /home/theme/www/wp-content/plugins/fusion-builder/inc/class-fusion-builder.php(357): do_action('fusion_builder_...')
#12 /home/theme/www/wp-content/plugins/fusion-builder/inc/class-fusion-builder.php(319): FusionBuilder->init()
#13 /home/theme/www/wp-content/plugins/fusion-builder/inc/class-fusion-builder.php(286): FusionBuilder->__construct()
#14 /home/theme/www/wp-content/plugins/fusion-builder/inc/bootstrap.php(41): FusionBuilder::get_instance()
#15 /home/theme/www/wp-includes/class-wp-hook.php(324): fusion_builder_activate('')
#16 /home/theme/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#17 /home/theme/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#18 /home/theme/www/wp-settings.php(621): do_action('after_setup_the...')
#19 /home/theme/www/wp-config.php(114): require_once('/home/formatiof...')
#20 /home/theme/www/wp-load.php(50): require_once('/home/formatiof...')
#21 /home/theme/www/wp-admin/admin.php(34): require_once('/home/formatiof...')
#22 /home/theme/www/wp-admin/edit.php(10): require_once('/home/formatiof...')
#23 {main}
thrown in /home/theme/www/wp-content/themes/Avada/includes/lib/inc/class-fusion-color.php on line 967
Thank you for your help
Hello Mirobolus
A fatal error can be caused due to multiple reasons, from what I can get either some broken code is placed inside the global options or page content that is causing this issue, or it could be a 3rd party plugin that needs to be checked, in any case our team will need to take a closer look into your site to provide a more solid response after investigating this, we suggest you to kindly open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Support website is down, can’t read documentation or login: https://theme-fusion.com/support/starter-guide/
Hello @aminer
That seems to be the older link which is not the right link, where exactly did you get to that link from?
You should be able to access documentation from here => https://avada.com/documentation/
You should be able to create a support ticket from here => https://my.avada.com/submit-a-ticket/
If you have any other issues, kindly open a support ticket from the link I have given you above and we will sort those out for you.
Thanks
-Ammar
How do I translate the term “Continue reading” in blog posts?
Hi,
The simplest way for this would be to use the Loco translate plugin as guided here:
https://avada.com/documentation/how-to-use-loco-translate-plugin/As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
We have identified an issue on our website, which employs the AVADA theme. The problem is that, on certain mobile devices, the blogs in the grid display correctly in two columns, which is acceptable. However, on some other mobile devices, the grid exhibits only one column, and the second column appears blank.
Attached are screenshots for reference: the correct display https://imgur.com/a/YRV08nQ and the problematic one https://imgur.com/a/MmNB6mm.
We have thoroughly reviewed the AVADA settings for blogs and grid configurations, but unfortunately, no solution has been found. Additionally, attempts to resolve the issue using CSS have proven ineffective.
We kindly request your assistance in examining and providing a solution to this matter.
Hello @memoriesofabutterfly
One of your link is coming up as 404, regarding the issue with column coming up as blank kindly make sure that none of your 3rd party plugin is causing this as this is not a known issue, in any case to provide further detailed assistance on this, we will need you to open a support ticket with our team.
Click Here to Get Avada Support
Thanks
-Ammar
Attached are screenshots for reference: the correct display https://imgur.com/a/YRV08nQ and the problematic one https://imgur.com/a/MmNB6mm now link is work fine please check the issue
Hi,
We’d need to login and check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi Abbas,
We Appreciate Your Suggestion To Create A Support Ticket, And We Understand The Support Renewal Option. However, At The Moment, We Are Exploring Alternative Solutions To Address The Issue Before Considering A Renewal.
Need A Solution Without Paid Support. Dont Want To Buy Support For Just A Small Problem And Would Appreciate Avada To Help A Loyal Customer Without Payment Of Support
Thank You For Your Understanding, And We Will Keep You Updated On Our Progress
Hello There
Sure thing
let us know how we can raise a ticket without renew a support extension
Hi,
For your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Theme is in error 503 (Service Unavailable).
How to fix it?
Hi,
The 503 error can happen for several reasons. We’d need to login and check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi plaise i have purshase avada theme in 2021 and i need the update of Avada Builder and Avada Core and i change my domaine name , plaise give me this update and if you told me you give me for only my old domaine , ok i can change my site to my old domaine but i forgot it this domaine , so see in your sestem and tel me what is my old domaine…..i go to your site i have this error Site is not available Plaise help me. Thanks
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
If you still see issues please let us know.
Thank you. – Abbas
When i add my purshase code i have this error All Avada purchases on that Envato account are already being used on an Avada account.
The purchase code is already in use on another account. Plaise help me i am your customer , the problem i forget what is this another account
Hello @boukredine
Kindly send us an email to support@avada.com and our team will get back to you further on this issue.
Thanks
-Ammar
Hi!
I am encountering an issue with the Multi Step Form not functioning on one of my websites, despite it working successfully on other sites using Avada. The error message is as follows:
`TypeError: undefined is not an object (evaluating ‘u=void 0!==fusionAllElements[s]?fusionAllElements[s].remove_from_atts():[]).push’)`
I am currently experiencing a technical issue with importing a prebuilt multi-step form; a fault message appears, and attempts to manually create a multi-step form are also unsuccessful.
It’s noteworthy that this problem does not occur on my other websites running Avada, which operate smoothly. I have performed all standard troubleshooting steps: theme and plugin updates are complete, no plugin conflicts exist, and JavaScript errors have been checked – all to no avail.
My question is whether this type of problem falls within the support services that Avada provides. As I currently manage 13 licenses and my support has expired, I would like confirmation that Avada support can assist with this issue before I consider renewing the support. Can you confirm if such in-depth technical issues are addressed by your support team?
I wish to avoid purchasing support if this falls outside the support terms.
Thank you for your time and assistance. Jaouad
Hello @JLM_123
We will definitely provide you with support on any issue specific to Avada or any of its element, if the functionality is not working as its supposed to, you are welcome to open a support ticket and our team will check it out for you as soon as possible, the only thing that is not covered in support is issue derived from 3rd party plugin(s) or customisation into the core theme files.
Click Here to Get Avada Support
Thanks
-Ammar
I renewed my support I forgot the avada login for support. I am having AI error messages for blogging?
Ignore it’s my hosting not the theme but I renewed my support just in case I need it.
Glad to hear you were able find the cause of the issue.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
getting this error message Warning: Trying to access array offset on value of type bool in /www/wwwroot//xxxx/wp-content/themes/Avada/includes/class-avada-head.php on line 174
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi I installed the complete site, however the icons and images are missing, I following all the instructions on youtube
Hi,
We’d like to take a look at your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I have an Avada them from 2016. When try to edit pages in Wordpress – its HTML no WYSIWUG. How do I update pages if its not showing me pages in an editable layout
Hello @Mikalooo
This could mean that your Avada Builder is either not installed properly or is not active for the post types, kindly read our documentation here => https://avada.com/documentation/how-to-use-the-avada-builder-options/#toc_Post_Types
However, if the issue persists, kindly know that you do have a valid support with us and should be able to open a ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I created post card with read more link. But instead of going to the single page. Is it possible to use Off-Canvas to display post details?
Hello @Markyeoj
I am afraid that is not possible, because it will require a unique off canvas and you can not attach it to post card to show dynamic content based on each read more link.
If you need any further assistance, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
None of the support documentation or links work. Please fix!
Hello @nowsight
I have just checked and the documentation as well as our ticket submission is working all fine and good, kindly try from a different browser once and you should definitely be able to access the documentation links.
If you still have any issues, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello everyone,
so I have a problem with my front page of my website. I started to switch it into different colors and changed the typography. So then I went to the Avada Options and changed also the colors there. So far so good. Since then the menu and the footer on my front page are gone. I use the global header and it is activated. When I visit my other pages, the menu on those pages is still there. Same with the footer. But when I go to the button “Home” the menu and footer are again gone on the front page. So this is only a front page problem. Can someone help me?
Thank you!
Angelica
Hello Angelicas0201
Our team will definitely assist you with these issues, however kindly note that we do not provide support on comments section.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
The support site seems not to work, can you guys please solve the issue ?
Hello @Nicobain
We have not received any support ticket with this particular username, our response time is under 48 hours on weekends and 24 hours on weekdays and you should be expecting a response under this period.
Thanks
-Ammar
Is the Real Estate demo (https://avada.website/real-estate) using MLS to feed those listings? Like this page (https://avada.website/real-estate/home-details/expansive-green-oasis-in-houston-suburbs)? Or what’s powering all the listings on this demo site?
Hello @CTKAUPPLLC
We are actually using a ACF plugin that is bundled with Avada there, the listings are a custom post type created with ACF and to list them on the page we are simply using our post card element which can allow you to generate custom grid styling for any post type, you can read more about using ACF with Avada here => https://avada.com/documentation/how-to-use-acf-pro-with-avada/
If you have any other questions, please open a support ticket and our team will get back to you as soon as possible, as you do have a valid support.
Click Here to Get Avada Support
Thanks
-Ammar
Need to change the domain name associated with an Avada purchase code
Hello @nfallyb
We have given complete control to our users via my.avada.com dashboard where they can manage all their licenses with ease, you can read more about how to use my.avada.com dashboard here => https://avada.com/documentation/how-to-use-my-avada/
If you need any further assistance, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
