464 comments found.
Hello, how can I change the image background in documents? screenshot: https://prnt.sc/DL2h_47LTNq5
Hello,
To change the image background in documents, please navigate to Theme Settings > Header > Search banner. Here, you’ll find the option to change the banner background image. you can also set a Elementor template here.
You can refer to the screenshot here: https://prnt.sc/BB6mve5E-3zH
If you need further assistance or have any other questions, feel free to contact our support team via the Docy theme support forum https://helpdesk.spider-themes.net/forums/forum/docy-wordpress
Best regards, spider-themes
Hello, there is only 2 banners, is it possible to upload a background ?
Yes, It’s possible. see the screenshot: https://prnt.sc/RjrIncg6r-J8
Thank you
How can I add an article under multiple docs ? Thanks
Hello, I know how to create articles, my query is, I have an article that I wanna put it under multiple sections, thats what I couldnt find in the documentation
Hello,
For assistance with organizing your articles into multiple sections, we recommend contacting our support team directly. You can reach out to us through our forum or by emailing us at spiderthemes247@gmail.com. Our dedicated team is ready to assist you with any queries or concerns you may have.
Thanks
Hello, I contacted support and they said you cant show an article under 2 sections, I dont know how this important feature is missing.. https://prnt.sc/X8iZgLaGUXUv
Hello, will be there any updates in the future thats gonna allow us to show same articles under different sections? Thanks.
Unfortunately, there are currently no plans for updates that would allow the same articles to be displayed under different sections. However, you can manually copy and paste an article under multiple sections if needed.
Hello, how can I do that? the “manually copy and paste an article under multiple sections if needed.” Thank you.
To manually copy and paste an article under multiple sections, please follow these steps:
1. Open the article that you want to duplicate. 2. Select the content of the article (text and images) by clicking and dragging your cursor over the desired content. 3. Right-click on the selected content and choose “Copy” from the context menu, or use the keyboard shortcut (Ctrl + C on Windows, Command + C on Mac). 4. Navigate to the section where you want to paste the copied content. 5. Click inside the content area and right-click to choose “Paste” from the context menu, or use the keyboard shortcut (Ctrl + V on Windows, Command + V on Mac). 6. The copied content will be pasted into the new section. 7. Repeat these steps as needed to copy the article into multiple sections.
If you encounter any issues or need further assistance, please don’t hesitate to ask.
Newly added post/articles will be listed on the index page automatically? Under recommended topics?
Could you please clarify what you mean by the “index page”? Is the index page referring to the Home page, the Blog/forum/documentation archive page, or something else?
Additionally, you can explore our free trial at https://wordpress-theme.spider-themes.net/docy/demo/ to test the functionality you mentioned.
How to enable dark/light switch in mobile view?
We currently do not have a specific feature for enabling dark/light switch in the mobile view. By default, if a user’s mobile device is set to dark mode, they will view the site in dark mode. However, you can customize this switcher for the mobile view according to your preferences.
Hello, I am very interested in these theme because it checks nearly all of the boxes for my next project but there is one HUGE problem and I was wondering if it’s only because of the demo. I ran the link: https://wordpress-theme.spider-themes.net/docy/ thru https://pagespeed.web.dev/ and it failed nearly all core web vitals and accessibility, is there a reason why this is happening ? If that’s the case, will you be able to send me a link to a website that uses this theme so I can check the core web vitals again ?
Hello,
Thank you for your interest in the Docy theme and for bringing this concern to our attention.
We appreciate your diligence in testing the demo site’s performance and accessibility using the https://pagespeed.web.dev/ tool. I apologize for any inconvenience caused by the previous results.
We have since addressed the issues that were affecting the core web vitals and accessibility of the demo site. You can now retest the demo site on https://pagespeed.web.dev/ to verify the improvements.
Hi, I have retested the demo site and I’m getting the same results. You can check the img attached ( https://postimg.cc/3kMbxp5R )
For now, you can run the link on https://gtmetrix.com
Purchased a license with 1 year support. Posted 1 support post on the forum with no issue. Tried to post again today and it says I can’t use the support without a valid license. When I try to add my license again it says invalid!
Hello,
We are sorry to hear about the challenges you are experiencing with posting on the forum and the issue with validating your license. It seems there might be a technical glitch. We have already initiated contact with you via email to address this matter comprehensively.
Kindly check your inbox for our email communication, and we kindly request you to respond to us at your earliest convenience. Our dedicated support team is ready to assist you and resolve any concerns you may have regarding our theme.
Thanks
Hi,
Can I please ask you why you removed the “Pro Elements” plugin from your theme?
Thanks!
Not removed it. You can install it from the required plugins list.
Thanks for your fast answer.
So the PRO Elements plugin is 100% legal to use? I’m asking that because it seems that it is uses Elementor PRO plugin only with some Elementor PRO traces removed. Right?
Yes, the PRO Elements plugin is 100% legal to use. it doesn’t infringe on any licenses or copyrights.
Hi there, I’m really interested in purchasing this theme but i’m noticing a few bugs on the demo sites. Not sure if there are already fixed in the paid template but is there a place where I can share some of these issues with the team? It’s a beautiful theme and as QA Engineer, I see areas where the template can be improved for everyone.
Hello,
Thank you for your interest in our theme! We appreciate your feedback and would love to hear more about the issues you’ve identified. Please feel free to share your insights with our team by contacting us via email at spiderthemes247@gmail.com
We value your input and are always working to improve our theme for a better user experience.
Hi I wanted to try the demo. But when I am submitting my mail address, I am getting an error. Is there any way to test it before buying it?
Thanks!
Hello,
We apologize for this inconvenience, Please try again. https://wordpress-theme.spider-themes.net/docy/demo/Hello, I just purchased your theme, and we can’t figure out how to activate the LMS WordPress part. There is no documentation explaining this section. We need a response very quickly, please. Otherwise, we would like a refund because in the theme description on ThemeForest, it clearly states that it is included. Thank you.
Hello,
To activate the LMS WordPress part, kindly follow these steps:
1. Firstly, install and activate the One Click Demo Import plugin.
2. Navigate to Appearance > Import Demo Data.
3. You will find the option to import the Docy LMS demo.
4. Import the demo data.
see the screenshot below: https://prnt.sc/35YDPcClSg3l https://prnt.sc/z3udgqU2zNon Should you encounter any issues during this process, please don’t hesitate to reach out. You can Contact our Support team via our Helpdesk. https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/Thank you for choosing Docy, and we apologize for any inconvenience.
Best regards, spider-themes
hi. is possible to have one article on multiple on different docs? instead of create the same article for multiple docs we want to assign this article to diffrent docs. Thanks
Hello,
Currently, the feature to assign one article to multiple docs is not included. If you require this specific functionality, our professional team is available for hire to implement this custom feature according to your specific requirements. Feel free to reach out if you’d like to discuss this further.
Thank you.
Error Details
An error of type E_ERROR was caused in line 181 of the file /public_html/docs/wp-content/themes/docy/inc/classes/Docy_update_checker.php. Error message: Uncaught Error: Attempt to modify property “response” on string in /public_html/docs/wp-content/themes/docy/inc/classes/Docy_update_checker.php:181 Stack trace: #0 /public_html/docs/wp-includes/class-wp-hook.php(326): ThemeUpdateChecker->injectUpdate() #1 /public_html/docs/wp-includes/plugin.php(205): WP_Hook->apply_filters() #2 /public_html/docs/wp-includes/option.php(2328): apply_filters() #3 /public_html/docs/wp-includes/update.php(913): get_site_transient() #4 /public_html/docs/wp-admin/menu.php(33): wp_get_update_data() #5 /public_html/docs/wp-admin/admin.php(158): require(’...’) #6 /public_html/docs/wp-admin/plugins.php(10): require_once(’...’) #7 {main} thrown
Updated and seems to be FIXED! I really love this theme, but last 2 years has been very BUGGY FOR ME 
Hope it will be stable now 
Hello,
Thank you for updating us, and we’re glad to hear that the update worked. If you encounter any further issues or have additional questions during the Docy, please don’t hesitate to reach out to our support team.
Can I change the permalink /docs ?
Found it! Thanks
After last update it keeps crashing? Error log keeps saying:
Got error ‘PHP message: PHP Fatal error: Uncaught Error: Attempt to modify property “response” on string in …/public_html/docs/wp-content/themes/docy/inc/classes/Docy_update_checker.php:181\nStack trace:\n#0
In your previous comment, you mentioned that the update was successful, and we’re pleased to hear that the update worked well.
Hi team,
After applying the new changes to our Docy theme, it has issues in theme alignment and settings, we tried troubleshooting it, but we were not able to resolve it. I have added a screenshot URL for your reference.
This is what I’m getting: http://tinyurl.com/ytjwtylu
This is what I need: http://tinyurl.com/yqsj7m7k
It used be good but after updating the theme it got misaligned everywhere.
Hello,
We sincerely apologize for this inconvenience caused. Kindly proceed to your dashboard and navigate to EazyDocs > Settings > Doc Single. Please enable the first layout as illustrated in the screenshot below.
https://prnt.sc/kSquNsax1V7x if you still face the same problem you can directly contact us via our helpdesk or Email: spiderthemes247@gmail.com our dedicated team is ready to help you.Thank you for your understanding and cooperation.
Best regards, Spider-Themes
Hi team, It is still not resolved through they procedure you have mentioned. However I have tried deactivating plugins and found that due to WeDoc conflict we are getting this issue. We have not installed it out of the box it came with the theme package. Please suggest a way because we have created data under WeDocs.
I kindly request you to contact our support team through the helpdesk, live chat, or via email. Our dedicated team is prepared to address and resolve any issues you may encounter with our theme.
Thank you.
BOT Attack via FEEDBACK FORM
We are getting bot or malicious attach via feedback form.The author field gets filed with random characters like this.We received many feedback message like the following…for example:
Author: LgyxmpHT%\’ AND 23*8=69 AND \’jICr\’!=\’jICr%
We’ve already replied to you via your Email.
Yes, I have upgrade the plugins, but the feedback form is still getting unwanted messages. Could you please add Captcha to the feedback form modal page.
The issue originates from the plugin. We have duly noted this concern and as soon as possible it will be fixed. Once the problem is resolved, we will promptly notify you through your email.
Thank you for your patience and understanding.
Hi, when I am importing demo some sections are breaking. the search icon on search button is upside down. I tried to import 2 times, same problems. Many things are messing when. At the time of import I am not selecting forums feature. After import I am getting a long list of errors. I tried to reach out the support on your website but you people are saying the purchase code belongs to a different user. I used a different email to register. Please let me know how to fix it?
Hello,
We apologize for the inconvenience you’re experiencing. To resolve these issues, please contact our support team directly via email at spiderthemes247@gmail.com Kindly provide details about the problems you’re facing during the demo import, and our dedicated team will assist you promptly.
Thank you for your understanding and patience.
Best regards, Spider-Themes
I bought this template, then i can’t install EazyDocs because this plug-in isn’t verify by Wordpress. The page of support have a broken register system. Please, can you help me?
Hello,
We apologize for the inconvenience you’re facing. To resolve the issue, please send an email to our support team at spiderthemes247@gmail.com Our team will provide you with the plugin or guide you on the best way to proceed.
Thank you for your patience, and we appreciate your understanding as we work to assist you.
Best regards,
Spider-Themes
After last update my whole site is completely F$ #W !!!!!! Tried to import DEMO: User Manuals, but looks NOWHERE SAME like your demo! How to FIX my whole site now? Check for yourself: https://www.bizzboard.com/terminology/
PLEASE HELP!!!!
Also there is NO ‘contents.xml’ file in DEMO folder, so how to manual install it at all???
Also get this: Import Complete! Your import completed, but some things may not have imported properly.
View error log for more information.
[ERROR] Failed to import “sample” (Media)
Did fresh Wordpress nstall and same problem: https://www.bizzboard.com/docs/
Hello,
We apologize for the inconvenience you’re facing. To better assist you with these issues, please contact our dedicated support team directly through our help center. Our team is well-equipped to handle and resolve any problems you may be experiencing with the theme.
You can reach out to us at https://helpdesk.spider-themes.net/forums/forum/docy-wordpress
Thank you for your patience and understanding.
Best regards,
Spider-Themes
we’ve already replied you.
Please help. When i re-order the docs in EazyDOcs with drag and drop it does not update or save. It can only be done in the back end and change the order number.
I have another question also:
how do i remove the feature image from the blog post as it is already showing when i select Banner Layout: Curved Shape
admin.php?page=docy-options#tab=blog-pages/blog-single
Hello,
We appreciate your inquiry. We have responded to your email regarding the issue with reordering docs in EazyDocs. Kindly check your email inbox, and if possible, provide us with more details or respond directly to the email thread. This will help us assist you more effectively.
Thank you for your cooperation, and we look forward to resolving this matter for you.
Best regards,
Spider-Themes
Keep getting a Purchase Code Invalid
Hello,
We apologize for the inconvenience you’re facing with the purchase code. Please try entering the code again, ensuring there are no typos. If the issue persists, kindly contact our support team via email at spiderthemes247@gmail.com We’ll promptly assist you in resolving this issue.
Thank you for your patience and understanding.
Best regards, Spider-Themes
Hello spider-themes,
I hope this message finds you well. I recently noticed the Cyber Week Sale on Themeforest, where many theme developers are offering significant discounts on their items. I was excited to explore the opportunity to invest in themes for my projects.
However, I was a bit disappointed not to find any discount on your theme during this sale. I understand that pricing decisions are crucial, but many users like myself are actively seeking cost-effective solutions during promotional events like these.
I also understand that every developer has their reasons for pricing, but I wanted to check if there’s any chance we might see a sale on your theme in the near future. It would be fantastic to have an opportunity to get your premium theme at a more budget-friendly rate.
Thanks for considering & let me know this.
keep up the great work! Best regards.
Hello,
Thank you for your message and your interest in our theme. We appreciate your understanding of our pricing decisions. Currently, we don’t have a discount available, but we periodically review our offerings.
We recommend keeping an eye on our theme for any future promotions or discounts that may become available.
Best regards, Spider-Themes
