3271 comments found.
Hi, I am unable to activate/update my license , the website averta for support is not working just showing internal server error. option sync with envato showing the error and add by license key says key already added to your account
Hi. The problem was temporary, and it was addressed. If you need anything else, please submit a ticket to our help center. We will provide assistance ASAP. So everything is fine right now
Hello, as a previous comment mentioned I also have problems with the combination of the latest versions of wordpress, all plugins & phlox pro theme. My elementor Backend (Editor) is loading extremely slow and reacts delayed – with testing I figured out, that the problem is causend by your bundeled plugin Element Pack Pro. I hope you are already working on an update for this?
Hi. Just wanted to give you a heads-up that whenever you activate a plugin on your WordPress website, it will take up some server resources. So, the more plugins you have, the higher your server usage will be. That being said, the Element Pack included in the package is completely optional, and you don’t have to use it if you don’t want to. By the way, I noticed that you’ve already registered at our help center. If you have any questions like this, it would be best to submit a ticket there so we can provide you with better assistance.
How many domain can i install this theme on?
Hi. By purchasing a license, you are entitled to use it only on one domain (can be activated only on one domain); you need to purchase a separate license for each of your websites. And it is the same for all the themes here in Themeforest
I get a Fatal Error after the update when viewing thetheme customise page: /wp-content/plugins/auxin-elements/public/includes/class-auxels-frontend-assets.php on line 37
Also, this started to popup when installing plugins or modifying something in the theme customiser: You need a higher level of permission. Sorry, you are not allowed to customise this site.
Both licences I have are not displayed in my Averta account! I was trying to get through to support using all means today without luck.
Hi. The license problem was temporary, and it?s fixed now. As for the Customizer issue, it appears that there may be a permission problem with your installation. If you could please reach out to our help center, our support team will be glad to assist you in resolving this matter.
Hello,
After importing a demo, the coming soon page cannot be imported. While working in the downloaded demo, it is necessary to show the coming soon page. I would like your support on this issue.
Both of those are demo versions, and you are unable to import them simultaneously. The “Coming Soon” page serves the purpose of building your website on a subdomain. This allows you to activate and install the Phlox theme on both the main domain and the subdomain and migrate the website after you’re finished.
Hello,
Thank you for your answer. I don’t want the only category in the portfolio to appear. But I couldn’t figure out how to fix this. How can I make the category text not appear?
I also want to change the About This Project text. I would appreciate it if you could tell me where to fix it.
Hi. The best place to ask these questions is our help center. Please submit a ticket, and our support agents will respond to you regarding these.
hello Team, Is there any problem on new theme vesion? i have updated my site to latest version on wordpress, all plugins & phlox theme, after updateing my site all site pages showing blank pages..there is a elementor problem..please help…https://www.24dreams.in/
Hi.
We’ve checked things, and it looks like the problem you’re having isn’t happening to everyone. Something might be wrong with your website, and we can figure it out if we see an error message. You’re already signed up on our help center, so please submit a request, and our team will get back to you as soon as they can.
Hello, I installed the site from the demo, but I see images with phlox… some copyright watermark… why did I pay for the theme if the images are not included? I would like you to refund my money, please. if you don’t solve it with the images, let them be free.
and how can I benefit from the image license?
If you have the Envato elements subscription , you simply can add your account before importing an email and all the images are imported with no water mark, and if you want to download other images from Envato elements you can simply use its own site and it has a very simple licensing as well
No have subscription for envato elements what is price for this?
My friend the link is there when you want to import a demo it asks you, I think it is $14 per month, and please note that this is a service of Envato and we are not in charge of that
Hello,
I can’t import the content of a demo. When I select “Complete pre-build Website” and click on “Import Content”, the “Importing demo content in progress” screen is displayed for 2 seconds and I am automatically returned to the page where I can select “Complete pre-build Website” or “Selected Data Only”. It’s the same problem as in this video: https://www.youtube.com/watch?app=desktop&v=HHH4papYLBw
How can I solve this problem?
Another problem is that I can’t register on your support forum. Whatever password I enter, the field is displayed in red and the “Register Now” button is inactive => https://help.averta.org/signup I’ve tested this on several computers and browsers.
Thanks for your help
Hi. The problem with the demo importer servers was temporary, and it?s fixed now. Please try again. And regarding the help center registration, please note that it?s just a password validation error. Try to use a combination of numbers and letters, and you are good to go.
Hello,
It’s OK to import the demo. Thanks a lot. Concerning the creation of my account on your help centre, I was able to create my account with Firefox’s automatic password generation. It didn’t work last week, but it’s OK now.
Happy to hear that
Hallo 
how can I change the h1 Titel “Posts in category: XXX” into just the Category or maybe into anything else?
Hi. Unfortunately, there is no option available to edit that. The only way is to edit the template files manually and change the code, but we do not recommend that because making a mistake in editing PHP files can break the theme.
ok thank you! and is there a possibility to translate “read more”, “recent” and “popular”? I tried loco translate, but there is no effect after changing the terms.
Hi. Regarding the “Read more” option, I believe you are referring to the blog page. In order to modify this, you can go to Customizer > Blog > Blog page. From there, you can set the desired text. Could you please elaborate on the “popular” item? Where exactly are you seeing this?
Hi, i bought 2 licenses and i want refund for one of them. How can i do that?
Hi. Please contact us at our help center and will provide assistance for you regarding this matter.
Can i use WP Bakery instead of elementor?
Hi, No we do not recommend it
Hello, Is this security vulnerability ever going to be patched? https://patchstack.com/database/vulnerability/auxin-elements/wordpress-shortcodes-and-extra-features-for-phlox-theme-plugin-2-15-2-cross-site-scripting-xss-vulnerability?_a_id=110
Publicly disclosed 7 December, 2023
(ancorn_ from VNPT-VCI) discovered and reported this Cross Site Scripting (XSS) vulnerability in WordPress Shortcodes and extra features for Phlox theme Plugin. This could allow a malicious actor to inject malicious scripts, such as redirects, advertisements, and other HTML payloads into your website which will be executed when guests visit your site. This vulnerability has not been known to be fixed yet.
Hi. Thank you for bringing this to our attention. We have already released multiple updates to address this issue and have recently released another one. We recommend updating everything and if the problem persists, please submit a ticket via our help center. Our support team will promptly assist you. We appreciate your feedback.
do your demos support RTL ?!
Can I use the purchase key on localhost then use it on my website ?
Hi. Phlox is compatible with right-to-left (RTL) languages, but this compatibility only applies to the Phlox theme itself and not its demos. Therefore, if you require RTL support for a demo version, you will need to convert it to RTL on your own, as it falls outside our support scope.
Regarding the license, it is possible to transfer it at a later time. However, please note that there are restrictions on the number of times it can be transferred. You may refer to the guidelines at the following link for more information. https://docs.phlox.pro/article/240-managing-licenseCan you guys tell us why your help support page (https://help.averta.org/) is offline? Can you also tell us if you have a forum so we can ask questions or post info about your theme?
Hi there, It is not offline you can check it again. And please note that your support has been expired, and you better to extend it
Regards
Hi, Please when update ???? cause :
Critical Problems by Solid Security :
WordPress Shortcodes and extra features for Phlox theme plugin <= 2.15.4 – Cross Site Scripting (XSS) vulnerability
Thanks
Hello. We have taken note of this report and our team is currently working on a permanent solution. We would advise you to keep an eye out for further updates.
I have a licence for this theme but when I go to the Averta website, I get the message that this licence is used in another account, how can it be possible ?
You can simply deactivate your license and use it on your main domain. If you have any problems doing that, please contact us at our help center.
I don’t find my licence in the licences list. And when I try to add it I get this message : The purchase key is registered for another customer. I cannot contact the help center because I have to enter the licence key to access to the support plateform.
Hi. I can see that you are already registered at our help center but did not send any tickets. Please submit a ticket there, where our support agents will assess your issue and assist you in finding a solution.
Hello, I cannot send any ticket because I have to add a licence and when I try to do it, I get this error message: The purchase key is registered for another customer.
Hi. We have dispatched an email from our help center and we will get back to you as soon as possible to resolve your concern. Please stay connected with us.
Hello, I didn’t receive your email yet. Did you sent it ?
Hi there. An email has been sent, and I am able to confirm that our support agents are currently in touch with you. Kindly continue the conversation with them for further assistance.
Since ive updated the Wordpress and elementor, my home page is mixing the colour boxes on my home page, but when i go into the back end, i can see them?
Hi. I can see that you are registered at our help center. Please submit a ticket there, and our support agents will investigate your situation and get back to you as soon as possible.
Hello! Does the theme support the use of a calendar to schedule meeting/sessions with pre established available times?
Hi, We do not have this feature and you need to use a third party plugin for this
Hallo there . i just bought this theme . and having error while installing Demo . first i have probelm with Core plugin ,then i have read past comments here and found the answer . and then iam getting failed message white installing Phlox Portfolio plugin .what should i do now ?? because i have getting error message white importing demo data .
and the home page is blank now .
Hi there sorry about that but you need to do the same for Phlox Portfolio as well as described on step 4 https://docs.phlox.pro/article/257-fix-installation
We will send an update to fix this issue today
Please accept our apologies
Cannot install your depicter plugin – says keeps failing
Hi, We will fix it today but for now, may I ask you to use this manual fix for this on the following documentation? https://docs.phlox.pro/article/257-fix-installation
