4058 comments found.
How does it work video post format? I select video but it doesnot appear any filed to add video url and then use “Click on Posts Thumbnail to Play Video” option
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Does this WordPress theme have a vertical sidebar menu that functions as a content outline, allowing readers to jump directly to specific sections within a blog post.
Hi,
Thank you for your interest in our theme.
Do you mean the “table of contents”? If so, the theme already supports this feature. You can see an example here.. This theme support the vertical navigation menu also.
Best Regards,
PenciDesign
Just wanted to flag that our website where we use Soledad was injected with malware today and the hosts have said that the injection was via Soledad. I wanted to raise this, as we have been using the template for a few years now.
Hi,
Thank you for purchasing our theme and reporting this issue to us.
Strange, this is the first time I’m hearing about this issue. We addressed all security problems a long time ago. Please ensure that you regularly update the theme to keep everything current. If the issue persists, kindly create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
We’ve been using this theme on another website, but it’s expired now. Trying to use the same theme on our new domain, but when we enter the license key, it says it’s already in use on another domain. Can anyone help with this?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Pre Sales Question on Categories
I am looking to create a community lifestyle site, which will include several local towns. Each town will have categories such as Eat – Drink – Outdoors & Adventure – Shop.
I do not currently see this on the Travel themes, but is it possible to have these sub categories listed under our Town Category?
Example: Welcome to Clearwater (Post Page) Subcategory Menu Eat – Drink – Outdoors & Adventure – Shop
Clearwater Eateries (Post Page) Subcategory Menu American – Bakeries – Dessert – European
Thank you in advance! Brian
Hi,
Thank you for your interest in our theme.
Yes, of course you can do that – it’s easy with our theme. You can add and list how many categories as you want.
Best Regards,
PenciDesign
Thank you for the quick reply! Will be purchasing Travel Blog 3 momentarily.
Keep up the great work!
Hello,
Is there a reason the Penci Image Gallery and Penci Text Block overlap when viewed on mobile? They don’t seem to do this on any other device. Thanks!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
your theme support design like this ?
https://promptsnapshot.com/Hi,
Thank you for your interest in our theme.
Yeah, you can build a website like that by using our theme.
Best Regards,
PenciDesign
TTS TEXT TO SPEECH IN HEBREW ? RTL ?
Hi,
Thank you for your interest in our theme.
Yes, of course, this theme fully supports RTL and Text-to-Speech in the Hebrew language.
Best Regards,
PenciDesign
Hello,
I have a menu with different categories:
“News” “Trailers” “Dossiers” “Streaming” “Box office” “Podcast”
I would like to include only videos in the “Trailers” category, as shown on this page from one of your example sites:
https://soledad.pencidesign.net/soledad-videos-blog/Is this possible and how can I achieve it ?
Thank you.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi! Just questions. Hope I don’t bother you.
I want to change the style of my blog that I have. Currently the blog is under the “Hipster” demo template and I want to change it to the “Zero Waste” or “Soledad Art” style. Can I make this change?
If I do so, will the information I have published be adapted to the new demo template? Could you tell me how can I do it?
Also, taking advantage of this opportunity, can I combine elements from one demo template with some from another?
For example, to the “Zero Waste” template, can I add a slider in the main page like the “Soledad Art” template. Or, can I add it a vertical bar navigation like the “Hipster” Template?
I appreciate your help in advance.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
i had bought this theme long ago and trying to use it now but as soon as i activate this theme even with the demo content and no user or test site it is taking almost like 30gb bandwidth per day….seems like there is some problem what can we do? anyway to monitor?
Hi,
It seems like something is automatically consuming your bandwidth because our theme doesn’t use that much bandwidth. With this issue, our developers need to check it. So, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi Support Team,
I just bought the license to your theme. However, I cannot activate the license. Please check Ticket #3584557 and help me resolve this issue soon!
Best regards,
Hi,
We’ve replied to your ticket. Please check it. You don’t need to notify us here if you have already created a new ticket.
Best Regards,
PenciDesign
I know, but we need fix soon this case to continue our works.
So, Would you mind if help me check again ticket. I’ve sent you a Key.
Regards,
I would like to report a bug.
If I put the woocommerce shortcode [product_page id=”99”] on a blogpage, I can no longer load an edit the blogpage on the backend.
It works fine with other themes. The problem is only with Soledad Theme.
I used the newest version from both, Soledad Theme and Woocommerce.
Hi,
Thank you for purchasing our theme.
For any questions or to report a bug – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi,
I have purchased extended support but ticket system shows me I dont have an access because I need to extend it – just purchased it 
Anyway – Some blocks are missing on my website. During editing everyting is fine but after publishing columns, shortcodes, bulelts are not visible. Also it is not displayed on old blogs and pages.
Any fix?
Website: inclick.pl (polish lang)
Pawel
Hi,
Thank you for renewing the support.
After renewing the support, please allow some time for the Envato API to update your purchase. Could you please try creating a new ticket again now? Our developers will be happy to take a look and assist you. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Ok thx. It works 
Please do not use external cdn.jsdelivr.net for select2 in meta-box.php but use the already present select2 files in theme folder, that avoids race condition, thanks.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, if you want to ask or report any issue – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi How to remove this part from mobile menu ”@2022 – All Right Reserved. Designed and Developed by PenciDesign” ? Regards
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hello I can’t able to add featured slider and other layout on my “general magazine ” soledad theme
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello again dear PenciDesign team I would like to make suggestions for video themes. Because Soledad is a great theme and deserves these features. 1. video ads so authors can earn income from videos. ( image, video, google Adsense, VAST 4.2 & custom html ( Pre-roll / Post-roll / Mid-roll & custom time ( in seconds ) ) 2. myCred support for video publishers ( buyCred, Sell content, Transfer, coupon, cashCred ) 3. membership support 4. pay per view 5. Options for adding video ads on the video upload form 6. video views and earnings statistics. If you add these features in new updates, you will do another great job. My love to your entire team. Thanks
Hi,
Thank you for your suggestions. We will consider this, but as these features are not widely requested by most customers, I am unsure if they will be added. However, I will ensure that our developers are informed about these suggestions.
Best Regards,
PenciDesign
Hello guys.
I want to leave you a little suggest. Could be possible for you to update the sticky sidebars behavior on elementor Containers? Currently it just works on Sections. But since Elementor could deprecate sections someday, would be great if you implement that feature.
I love your theme. Very easy to use. Keep going with this work!!!
Thank you.
Hi,
Thank you for loving our theme.
Yeah, we’re aware of this, and we will have a solution for it in the future updates.
Next time, if you have any questions or suggestions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
