543 comments found.
Bonjour j’essaye de contactez le support personne me répondent je n’arrives meme pas à porter des modifications sur le thèmes wp bakery ne fonctionne meme pas
Hello,
Have you imported WPBakery demo? Please do note that Biagiotti theme has two demos: WPBakery demo and Elementor demo. If you plan on working with WPBakery, then you should make sure to import WPBakery demo.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I need to activate my license again (deactivate if it’s active on any other site) but I can’t create a ticket on your website as the support expired. How to do it if I don’t have access to the website I want the license to be deactivated on?
Looking for a vast reply – Thanks!
Please just reset my license.
And I would be grateful if you could take a look please.
Hi there,
We have deregistered your license, so please try to activate it now. You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article –Deregister Qode Interactive themes via the Help Center.
If you need any further assistance we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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Hi how can I change header and logo in category and product page?
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
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Hello, I can’t access support! I purchased the theme with the same email address I used for https://qodeinteractive.com/my-account/
I need help!
Hello,
Thank you for reaching us!
Please try to login to our Help Center here. You can also try to clear your browser cache and to login once more, or to login from a different browser or incognito window.
Support
Mikado Portfolio part of
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It’s not that! My product doesn’t show up on my Qode account. I can’t see my theme there to start a ticket. Please help!
Hi,
The theme won’t be added automatically to the “Supported Items” dropdown after the purchase. It is necessary to submit a ticket for it first so the purchase code can be verified.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
Mikado Portfolio part of
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Hello I paid for a renewed support and I opened a ticket 2 days ago but no one has answered. Please help me with my ticket
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets lately so our response time got a bit delayed.
Your ticket should now be updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
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Hello For testing / development reasons, I would need an older version of the template, specifically 2.8. Where can I get it please?
Thanks in advance.
Hello,
Unfortunately older versions of the theme are not available. Only latest theme version can be downloaded from ThemeForest.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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Thanks for the reply, but I don’t need help from support with the setup or the template, I just need an older version of the template so I can identify the inappropriate customization that was done by the previous developer. In addition, I cannot create a ticket, as my clients’ support has expired.
In general, I would like to have the same opportunity to access the old versions of the template as it is possible with WordPress core, or with all plugins on Wordpress.org.
Unfortunately no, as the theme is sold exclusively on ThemeForest and bundled plugins are not available on WordPress.org.
If your hosting allows backup you can try to access the older version of the site where this version of the theme was used.
Support
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Thanks for the recommendation, but no, backup is not a solution for us. The client recently migrated to another hosting, and all backups we now have are already with customized 2.8 versions. Honestly, I find it unbelievable that you are manipulating your paying(!!) customer into a situation where the software he purchased and for which he is entitled to upgrades, at the moment of the need to downgrade, he will have to go looking for the older version in the form of a nulled variant in the dark waters of the Internet :-/
Support
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Hi, I need help in my product page it shows all the products with the price and text but when I choose a category it only shows the image and not the price. what could be the reason?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
The options for taxonomy pages like product categories can be adjusted in Biagiotti Options > WooCommerce (please see screenshot).
Support
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I have submitted my ticket since last thursday no one is responding??? And there is many bugs in this theme! can someone respond to my ticket?
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We also recommend checking the documentation here as well as many great articles, and video tutorials that might help you on the way to develop your website.
Support
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“After adding the product I bought, when I click on the cart tab, the view cart and check out tabs below are empty.
I solved this problems woocommerce is misidentified, I fixed it from the default settings
Hello,
We are glad that you’ve managed to resolve this.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, I bought the BiagiottiI want to change the text on the button that says “purchase” when I click to buy a product. I want to change it to “Sepete ekle” or “Satın Al” in Turkish. How can I do that? Thank you for your help.
Hello,
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Biagiotti Core plugin or other bundled plugins and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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I appreciate your quick and clear response. I will try to use the Loco Translate plugin as you suggested. I hope it will solve my problem. Thank you for your excellent support.
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Hi, I have a problem with registering a new account: a notification comes up that I don’t have permissions to register an account. Among other things, in the widget section the error comes up: “The “mkdf_login_register_widget” block contains errors and cannot work properly. Check with developer tools for more details.” I hope the problem is not caused by a lack of implementation of the service because when I purchased the theme it seemed clear to me that it was ok in this aspect as well. I remain waiting for yours.
Hello,
Please check this article – How To Enable Anyone To Register On Your Site When Using The Membership Plugin.
New Widgets section which came with the newer versions of WordPress is a bit heavy on the server resources. This is the reason why you are seeing those errors. However note that those errors are not affecting your website in any way. You can simply close them and continue with making changes to your widgets. Or you can use Classic Widgets plugin which will revert Widgets section to it’s previous layout.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Is it possible in the shop when I present the mouse on a product to have the second product image in hover
Thanks
Hello,
Unfortunately there is no option to set different image on hover.
Support
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Hey! Any chance i can ad “Buy now button”? Thanks
Hi there,
Where do you want to add this button? If you are referring to the buttons that show when you hover over products, there you have an add-to-cart button and this can not be changed. However, if you just want to add the button on the page that will lead to some page, you can of course add it with page builder.
Support
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i mean “Buy now” button that redirects to checkout directly, that reduces the clicks by user making the user buy faster, and not to the Cart, ive seen a lot of themes with it, theres is also plugins for that, but want to make sure if you offer this, sometimes even with the plugin does not work, and its due to the Theme, want to know that
Hi there,
We don’t have such an option available with our theme. You can try to search for a 3rd party plugin and try it with our theme, but we can not guarantee how it will work since we haven’t tested any.
Support
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Is this theme compatible with PHP 8.2 version?
Hello,
The theme hasn’t been fully tested with PHP 8.2 so we do recommend using PHP 8.0 or PHP 8.1.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Ok.thank you for the reply
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I want to show WPML icons on top, but they are not showing.
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Since yesterday I have created few tickets, but did not receive any update
Please update my queries. I have created few queries but only 2 have been answered
Hi there,
Please note that our usual response time is 24 hours during workdays (Monday- Friday). You will get your answers.
Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
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Hi, problem with WP Backery, after update to 6.4.1 WP. Can you send us a fresh instalation of WP Backery ? Thanks,P
Hello,
Thank you for reaching us!
You can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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“Help Request” only kicks user to Documentation page.
Question 1) Is it correct to say Biagiotti is a theme you sell but do not support? There appears to be no way to submit a help ticket on your support site for this theme. It’s just a loop back to theme documentation.
Question 2) Tried importing a demo. Is it correct to say Biagiotti theme is intended to be used as-is? Changing any items does not seem to work properly. If this is not the case, what is the step-by-step for changing imported demo elements, as documentation does not appear to cover this.
Hello,
To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
We do believe that the theme is well documented, and we do understand that it might be confusing at first but besides our themes documentation here you can find many great articles, and video tutorials that might help you on the way developing your website.
Support
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Thank you for your reply.
Every time I click Submit A Request [in header], the page simply reloads. There is no opportunity to enter my purchase code. (I have tried it in Firefox and Chrome, same result. I cleared cache, restarted the browser, and reloaded the page several times.) Same goes for clicking Log In [in header].
I am quite familiar with building complex WordPress sites. It is not a familiarity issue. It just seems that the the theme documentation lacks specificity and step-by-step instructions for replacing imported demo elements. Without having access to support, then, the theme appears to be not usable in a practical sense. Hence, this thread.
Hi,
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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I will give that a shot. Thank you for your swift follow-up.
Support
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Hello,
When will the next update be released?
Revolution slider has quite some security fixes.
Moreover, is the theme still compatible with WooCommerce 8.2 and WordPress 6.4 ?
Thank you!
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
You should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
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Hello, thank you for your reply. How about the other question? Is the theme still compatible with WooCommerce 8.2 and WordPress 6.4 ?
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Hello again,
the changelog mentions: WordPress 6.2.2 compatibility & WooCommerce 7.8.0 compatibility.
Does not mention WooCommerce 8.2 and WordPress 6.4
Hi,
We have tested the theme and it is working correctly with the latest version of WordPress and WooCommerce on our installation.
Support
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Hello. How can I add zoom on pictures as hover effect for products pictures?
Hello,
Unfortunately this hover effect is not available as an option for product lists.
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please help I already paid and my client is mad. I sent a ticket yesterday just to install demo content. Until now no reply on your side. please please install demo content….
when I install demo content same on your sample site. it stop on 20% I tried lot of times and still stop on 20%
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Thank you so much. I see it is ok now
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