587 comments found.
Hello! I’m checking in to see when the next update will happen or how I can make sure my site continues to run smoothly. I’m receiving these messages:
- Your theme has bundled outdated copies of SportsPress template files
- Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
Thanks so much!
Hello there,
Thank you for your request,
These notifications from SportsPress and WooCommerce are minor and should not impact your website’s functionality. When WooCommerce updates its version, plugin templates in your theme may become outdated, even if your theme was recently updated. We’re unable to control WooCommerce’s frequent updates, which can occur as often as twice a week.
Rest assured, the next theme update will include the latest WooCommerce templates.
If you have any further questions about the theme’s default settings and options, feel free to ask. We’re here to help!
I just purchased the theme and put in my license and I am getting this error. Please make sure you have purchased this theme with the account you registered current token
I got it
We’re pleased to see that you’ve managed it. If you require any assistance, please feel free to open a ticket on our support platform. I noticed that you have access to our support service.
Hi. When can we expect an updated theme?
The included Revolution Slider plugin urgently needs to be updated. The current version has a vulnerability: https://wpscan.com/vulnerability/f893fd2d-d040-408a-a800-99bf02e32230/.
And the WPBakery Page Builder plugin version is also outdated.
Hello,
I regret to inform you that I am unable to provide an exact date for the upcoming release.
The latest versions of those plugins will be included in the upcoming theme updates. However, you can manually download and update the plugins by uploading them in the “Add New Plugin” section. Here’s the link for your reference: [https://we.tl/t-jE6UiNpzTP](https://we.tl/t-jE6UiNpzTP).
Best regards.
That worked perfectly. Thanks for the quick support with this. And we look forward to the next theme update.
That’s fantastic to hear! You’re very welcome, happy to help. We’re glad everything worked out smoothly for you. Looking forward to bringing you even more improvements with the next theme update.
Best regards,
Does the theme have an option to list stats per game for the current season
Hello?
Hello,
Thank you for reaching out!
The theme can display latest results per game for current season. You can check our live demo from the link below:
https://splash.stylemixthemes.com/basketball/
We hope it helps.
Kind regards
Hi there, I have recently purchased a licence and have requested some support. However, I have not had responses? I now have 3 support items open. Please advise.
Hello,
Thank you for reaching out!
Apologies for the delay. Our support team is handling a high ticket volume diligently. Your understanding during these busy times is greatly appreciated.
Our team is working on these tickets and you will get updated soon.
Kind regards
i am doing work for my client. I have imported the demo for basketball some look and data is change from demo link on main website of theme.
2nd its says the copies of theme is outdated(woocommerce) so when to update the theme?
Hello,
Thank you for reaching out!
Can you please specify the first question?
Those are simple warnings of the WooCommerce plugin and they don’t affect the proper work of your website. Whenever the WooCommerce authors release a new version, the plugin templates become outdated in the theme even if the new version of the theme was released a day before. We can’t control the releases of the plugin, as WooCommerce can be updated twice a week.
The new version of the theme will contain the updated templates of WooCommerce.
Kind regards
ignore this comment
Hello,
Thank you for reaching out and upgrading the status of the request!
I am glad the problem is solved now.
Please feel free to open a new ticket if you have more questions.
https://support.stylemixthemes.com/tickets/new
Kind regards
Hi there, I’m interested in this theme but note that you dont have demo content for Darts. If I imported one of the other demos and then changed the sport in SportPress to ‘Darts’ would that work? My intention is to update the SportPress plugin to the pro version. Please confirm if this is all compatible, thanks.
Hello,
Thank you for reaching out!
Currently, the theme does not include a built-in demo for Darts. Moreover, in all demos, the sport type can be changed from the SportPress plugin settings.
The theme is compatible with the free version of the SportsPress plugin by default, and there should not be restrictions with the Pro version as well.
Kind regards
Hi there. Thanks for the response. I don’t think I was clear in my question. I realise you do not have a demo specifically for darts (which is fine), but I know the SportsPress plugin does have presets for it. So, if I installed one of your sport demos to use as a starting point (for colour and layout of the theme), but then changed the sport in the SportsPress Plugin, would I be able to the use the SportsPress plugin for the sport of Darts? Or can I install one of the Splash demos without SportsPress demo data so I can change the sport. I realise graphics etc., would need to change etc.? Thanks, Mike
Any plans to support Elementor ?
Hello,
Thank you for reaching out!
I don’t believe we have immediate plans for integrating Elementor Page Builder due to resource constraints.
Kind regards
Dear, is this theme support RTL and arabic language please ??
Hello,
Thank you for reaching out!
The theme doesn’t support RTL. Let us know if you have additional questions.
Kind regards
Hi, two pre-sale questions please: 1. Is sticky menu available for this? https://splash.stylemixthemes.com/hockey/ 2. Is your theme compatible with the Events Calendar plugin? Thank you.
Hello,
Thank you for reaching out!
1. The hockey demo comes with Header 2 style. However, the sticky header feature is not available for this header style. The sticky header can be enabled by changing the default header style in the theme customizer.
2. The theme is not tested with the Events Calendar plugin for compatibility.
Kind regards
Hello after last update, on Events page i have not on some filter option to show all option (for example, I have not “Show all leagues”, “Show all seasons”) and also similar problem on page Players i have not on some filter option to show all option (for example, I have not “Show all leagues”, “Show all seasons”, “Shw all postions”). Can you help me?
Hello,
Thank you for reaching out!
The latest updates from 4.3.4 include compatibility updates and new versions of premium plugins.
https://docs.stylemixthemes.com/splash-theme-documentation/extra-materials/changelog#id-4.3.4
To troubleshoot the case on your site, it is required to review your settings and disable third-party plugins.
Kind regards
This problem appeared after update sportpress plugin. Can you help me?
After i update the theme, my logo don’t work. how i can fix it? https://jornaldovolei.com.br/
Hello,
Thank you for reaching out!
We visited the link you provided and logo is appearing correctly: http://joxi.ru/xAezp8wiVWvoBr
Let us know if we missed anything.
Kind regards
Hello, i fixed the problem. it was the litespeed.
Hello, no one has responded to my ticket for 4 days, tell me what is your policy for responding to tickets, how long should I wait for a response?
Created: Dec 01 – 18:18 Updated: Dec 01 – 18:18
Hello,
Thank you for reaching out!
Sorry for keeping you waiting. Due to high volume of the tickets response time delayed. The ticket is assigned to the agent and you will get reply soon.
Kind regards
In the demo “Hockey” I found a bug, tell me if it will be possible to fix it in the future? The essence is as follows: on the PC version, when you hover over the menu item “Team”, a list with submenu items pops up, then when you hover over the next menu item “Sportpress”, a list with submenu items pops up, then we quickly let the cursor move to the first submenu item closer to the left edge, visually approximately crawling onto the previous submenu list, a conflict occurs and both submenus start flashing
Hello,
Thank you for reaching out!
The issue reported to the development team and will be considered in future releases.
Kind regards
Hello, tell me if your theme will work in Russia. Will it be possible to activate and update it in the future?
Hello,
Thank you for reaching out!
After purchasing the theme, you can technically update the theme.
The restriction for users is directly connected with Envato, and we cannot control this.
Kind regards
Thanks for the reply. Your theme seems to me very attractive for purchase and further use!
Hi,
First, congrats for your theme, it’s a great one. I encounter a problem, and send a request to the support but nobody replied to it or gave help. Please check the support ticket: #Z59530 It’s urgent as I must give the hand on the website to its owner by the first of December.
Thank you for your help.
Hello,
Thank you for choosing our theme!
We assigned ticket to our agent and you will be updated soon.
Providing screenshots are highly appreciated while troubleshooting the case.
Kind regards
Hello I just purchased this theme and I tried to upload it to my wordpress website but i get the following error message:
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Please help because I cant get it working
Hello,
Thank you for reaching out!
You are trying to install the theme package that was downloaded. Please extract the archive and install the splash.zip file.
I hope it helps.
Kind regards
Can I setup Tennis Court bookings or Racket ball bookings, etc between 2 players.
We work with multiple clubs and we need a SAAS platform to offer to their players to be able to book the Courts on an hourly basis and also pay for it at the time of booking.
Is this possible with your theme and plugin?
Thanks
Hello,
Thank you for reaching out!
The Booking system is not available within the theme’s default options.
With the theme, it is possible to display league fixtures, team scores, and player stats.
You can review live demos from our landing.
https://splash.stylemixthemes.com/
Kind regards
Hi! Is your theme compatible with the plugin Polylang or will there be issues with customizing through the admin??
Hello,
Thank you for reaching out!
The theme has not been tested for compatibility with Polylang yet.
To make the site Multilingual, it is compatible with WPML.
Kind regards
