249 comments found.
Running old version on php 7.4.33, Updated to latest aviana version gives AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function aviana_mikado_add_meta_box() in /var/www/vhosts/
with php 7 and 8+
Can you help updating the theme ?
Hello,
When updating theme and bundled plugins we recommend following instructions from this article – How To Update A WordPress Theme And Plugins and we also recommend updating via FTP.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is very important to update Mikado Core plugin which will be listed there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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This is exactly what I did, uploaded via FTP. But after that step the page is inaccessbile (tested with php 7+ and 8+). thats why I created this request.
tried to create a tiket, but it says support is expired. So i have to rebuy support just to update your theme ? hmm…
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i downloaded latest relase from themeforest account. I uploaded it with ftp to server. then site goes broken.
Mikado Core says 1.0 but there is no update button. Ative Theme (Aviana Child 1.0)
Hi,
The critical error can occur if you are using files downloaded from ThemeForest to update Aviana Child theme. Child themes are useful for adding your own code snippets to a theme and keeping them safe from theme updates. The Child theme is not supposed to be updated, you need to update main theme. You can also try to update theme using the Envato Market plugin (just please make sure to create a backup of your site before you start update).
As we previously mentioned, the updates for plugins will be listed in Appearance > Install Plugins. You can also find zip files of plugins on this path wp-content\themes\aviana\includes\plugins
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I did update the main theme – not the child.
is there a way to send you the credentials ? as the support form does not let me send it (support expired).
We couldn’t reproduce any critical errors on our end when updating the theme.
Have you tried updating theme using Envato Market plugin?
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i installed envato market plugin, reaten API token. But it tells me that the theme is to old and I should update it manualy. manualy is not working as you know.
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updating plugins from the zips within the theme solved the problem. had to extract them one by one and upload also.
We are glad to hear that this is now resolved.
Have a great day!
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Revolution Slider has stopped functioning with the current version of your theme. I purchased premium rev slider, which really didn’t seem fair, but that didn’t help. Is your theme in need of an update? It shows updated on my dashboard. I don’t feel like I need to “renew support” as this is an issue that should not exist. Please advise, thanks
Hello,
There is no need to purchase plugin separately or to renew support.
Bundled plugins do get updated with the theme as listed in change log. However, in case you need immediate update of any bundled plugin, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hi, how do we change the header font? I have changed the fonts under Mikado Options -> fonts and refreshed the page but it still shows the default header font. Please advise. I sent in a ticket too recently and no one replied back. i am the web designer so i made the ticket under my login but I gave the purchase code. We just got the theme and it’s beautiful – we love it. Thank you.
Hi, I purged my cache through a plugin and the font I changed it to now shows up so I am all set. But would like to hear back on the ticket. only been one day so will await your reply. Thank you
Hello,
In case you’re using cache plugin, please deactivate it. When cache plugin is activated, cashed .css and .js files display instead of updated ones, and it looks like the changes you’ve made aren’t applying. It’s recommended that cache plugin stays deactivated while the site is still in the development stage.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Hola, usé esta licencia en una web que ya no existe, y quiero desconectar la licencia de allí, ¿se puede hacer?
Hello,
In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article. You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
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There seems to be a missing required plugin that should be included in the download: includes/plugins/mikado-instagram-feed.zip
Hello,
Due to frequent Instagram API changes, that plugin will most likely be discontinued. Also, we have started recommending the third-party Instagram Feed plugin to our customers, as the plugin is more specialized for Instagram. You can use that plugin instead of the default one.
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Hi, I like your theme, but I have a question can we use the Elementor page editor on this theme?
Hello,
Thank you for taking an interest in our theme. We are glad to hear that you like it.
The theme is not listed as compatible with Elementor. The theme uses WPBakery page builder, and that builder is used for creating the demo content that you see. If you want to achieve the layouts from the demo website, you will have to use WPBakery.
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Is it possible to place the product description tabs underneath the image to fill the entire width instead of underneath the buy button in one column? It doesn’t look good with a lot of text. Thank you.
Hello,
Unfortunately, this cannot be achieved through theme options. Implementing this would require customization of product php files, but this falls out of our support scope.
For a more detailed overview of theme’s options please check the documentation in this link. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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It is sad that the theme is no longer being updated!
aviana/woocommerce/global/quantity-input.php versie 7.4.0 is verouderd. De hoofdversie is 7.8.0,
Hello,
Thank you for reaching us!
Regarding this woo notice, please check this article.
The theme is supported and it will continue to be updated, however, at the moment we don’t have an ETA when the update will come out.
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Hello,
I find it disturbing that your solution is to dial back the updates for woocommerce. They did a security update, wich means that they changed important things. It is not just some cosmetic update.
The last update is from 10 june 2023. That is a year ago.
If you don’t have a eta of updating something simple like this?
For those of you who want a update?
https://gist.github.com/ZoeFken/4eda6e44aee22247b95e363e97895c38Hi,
We are constantly working on updating all our themes. At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
As mentioned in the article: most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality.
You can go through the Checkout process to make sure everything is working fine. If everything appears normal (and in most cases, it will) you can feel free to ignore the ‘out of date’ warning
If you do notice some unexpected behavior, you can contact our support through this email, include your purchase code in the email, and our support agents will gladly help you.
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We are now another 6 months in the future and stil no update. Another few updates from woocommerce and others. I think it is about time you update don’t you think?
Hello,
Theme is supported and it will be updated.
As mentioned in the previous replies most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality. So it should be safe to update the WooCommerce without the need to update the theme itself. If you do notice some unexpected behavior, you can contact our support through this email, include your purchase code in the email, and our support agents will gladly help you.
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Hello, Can you explain why in several types of Visual composer blocks, some configuration fields appear for a second when the window is opened and then disappear? For example, in the case of custom buttons, it’s impossible to change the font family, color, etc. You can see it for just a second and then the fields disappear. And I’ve seen this bug again on several blocks, for other parameters, what’s going on?
Also the size of the logo, where is the size field ? I just change your logo demo with mine and i see it very ridiculously small.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Also, for themes that don’t have the Logo Height setting, the maximum logo height will usually be determined by the header height option in Theme Options > Header. For example, if your header height is set to 100px, your logo holder will have a height of 90px, and that means that the logo image that you need to upload should have a height of 180px.
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Hello, this is a presale question. I’m interested in this theme but I’m not sure about some of the comments/questions I’ve seen.
1- First of all, the previous question of another buyer “bhendo99”, which mentions Visual Composer, which doesn’t seem to be at its latest version?
2- I’ve also seen someone complain about your builder, saying that you’re adding a “mikado” overlay on top of Visual Composer, which I hate.
3- Finally, your template update rate seems to be slowing down. Can you confirm that it will continue to be supported for years to come?
4-Which version of PHP 8 is compatible? 8.2?
Thank you for your feedback on these questions before we move forward together.Hello,
Thank you for reaching us!
1. Bundled plugins do get updated with the theme, however, if you purchase the theme you will also have an option to reach to our support anytime you need latest version of bundled plugins.
2. Demo content of the theme is built with WPBakery page builder and the theme is optimized for the backend editor. The theme adds its’ own custom shortcodes (please see screenshot) and there are some additional options added by the theme in the row settings (see screenshot). For a more detailed overview of theme’s options and custom shortcodes please check the documentation in this link.
3. The theme is supported and it will be continued to be updated.
4. Current version of the theme is compatible with the latest version of WordPress and PHP 8.0.
Do let us know if you have any additional questions.
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I’ve bought the theme. Installed it with plugins activated. When i try to import demo i dont have other choice than “Aviana” I want spa resort demo. Anyway if I choose this only option, its stuck at 0% Did I forget something ?
Hi,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. After that just navigate to Settings > Reading and set your page of choice as your homepage (please see screenshot).
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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What is the latest version of WPBakery Page Builder can we load into this theme? Without it breaking. Any updates coming? Can you provide a link to the latest version to use. Thanks
Hello,
First, please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Bundled plugins do get updated with the theme, however, in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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Cannot log into Qode to deregister theme. Login just says “working…” but never lets me log in
Hello,
Please try to login from a different browser or incognito window. You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
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Hi. Aviana Dashboard – System info, informs that I don’t have Suhosin installed. But I do. Running in PHP 7.
When importing demo content, import process stays on 9% for ever.
Can you give some advice? Thanks in advance.
Hello,
The Suhosin is not required for demo import.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Thanks a lot. I’ve followed XML import link and repeated the steps.
Import runs smooth.
You’re welcome, glad that we could help!
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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hi guys i have a big problem on this theme. every time I click on the cart button “dropdown cart” on header, there is a problem with the link. I am redirected to a 404 page. I think the link is wrong and take me to the wrong page. But I can’t figure out how and where I can change it. Can you help me please? Thank you
Hello,
Please navigate to WooCommerce > Settings > Advanced and check if the pages for cart, checkout and my account are set correctly (please see screenshot). One more thing you should try is to navigate to Settings > Permalinks > Common Settings and choose “Post name” and Save Changes.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, I would like to ask where can I download an update of AVIANA theme? WP is reminding me constantly some plugins are not compatible anymore with current AVIANA theme and also contact forms are also not working properly…
Also, I have noticed that in section where saloons are listed there was a blurred image in background (spa). Now is gone both in purchased theme and in template here. Any suggestions how can I get this back? Thank you for tour help.
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Thank you for your reply. Where can I download this updates?
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Thank you for your help. I have submitted a ticket three days ago but your help desk is very slow… with dynamic of your help desk this takes to long…
Hi,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
At the moment we couldn’t locate any ticket with your Envato username. Could you please send us the ID of your ticket so we can check?
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Hello, thank you for you reply.
my ticket No. is # 244001
You’re welcome.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Hello very good, install wpml to translate the web but the portfolio was not visible, is wmpl compatible with theme?
Hello,
The theme is compatible with WPML and when it comes to using this plugin with the theme we recommend checking this article here. If you cannot locate some label inside the theme please try adding translation for Mikado Core plugin or other bundled plugins and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, is this theme compatible with Sensei Courses Plugin? https://es.wordpress.org/plugins/sensei-lms/ Thank you
Hello,
We haven’t tested the theme with this plugin so we cannot guarantee it’s compatibility unfortunately.
Do let us know if you have any additional questions.
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Hi are you able to through support help me to install the “pore clogger input” (example page linked) Is there a plugin or does it require coding? I had one on my website, however the people that did it must have done it on the parent theme as when you update the theme (as I did on a staging site) the input box vanishes – Im hoping you can advise or even if you do customization for something like this? because the people that had put it on my site it made the page not look like the rest of the theme which is not ideal. this is what I would like to add to my site – see link
https://acneclinicnyc.com/pore-clogging-ingredients/Hello,
When it comes to 3rd party plugins, please understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. If you’re having issues with any other plugin you downloaded yourself, please refer to the author of the plugin or the team behind it.
Thank you for understanding.
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Hi we would like to move the product tabs to woocommerce_after_single_product_summary position. Inside your hooks seems that you modified the priority but when we comment these lines the product tabs don’t go to the product summary position
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hello Im having a issue with woocommerce- this is the message I get:
Your theme (Aviana) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Your theme has a woocommerce.php file, you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
aviana/woocommerce/content-product.php, aviana/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.4.0, aviana/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1
woocommerce version installed is – 7.7.0 AvianaVersion: 1.9
Please Advise
Hi there,
Please take a look at the following article. For any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Please take a look at the following article
