23243 comments found.
Hi! How can we change the Products Archive page so that it doesn’t show Page 1, 2, 3 etc…. So that it shows a certain amount of products and once they scroll down it loads up more products?
Hello, @ShibcaDesign,
Since you’ve opted for the Custom Layout on your shop page, kindly go to Porto >> Template Builder >> Product Archives. There, you can tweak the layout using Elementor page builder. Afterward, adjust the pagination type according to your needs by editing the Type Builder Archive element. For guidance, please see this screenshot: https://pasteboard.co/TmtdpmHBwgfz.png
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Thanks so much for your instructions it now works!
You’re Most Welcome!!
Hi, I just wanted to know how to keep the images original quality? All the images on my site are looking like they are automatically compressed by the template. I upload high quality / high resolution images but they look bad on the site. Only when I hover the mouse over the images then I can see the original high quality.
Hello, @MassTerra,
If you use WooCommerce 3.3.x then use WordPress Customizer (it’s a feature in the WordPress admin) to change the catalog and single product Image settings.
Go to Appearance > Customize > WooCommerce > Product Images
More information about product image settings can be found in WooCommerce Documentation: https://woo.com/document/fixing-blurry-product-images/
Note: After these changes, you need to Regenerate Thumbnails to apply them! You can use Regenerate thumbnails plugin to do this.
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For the swatch style on the single product page you can choose in the theme settings between: - label, image / color swatch - Select box
Is it possible to get all three? Because for some products I need the select box and for others =the label, image / color swatch.
Hello, @dennygoosensen,
Thanks for asking here, The thing is from the theme settings where the option appears you can only select one of them, There is no multiple selection available for this option.
You can submit this as a feature request on our forum: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will remember it while working on the theme update.
Else, You can simply use any third-party plugin that suits your requirements at your own risk.
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Hi! I’m trying to see if I can set up a wider sub into columns because at the moment the list is growing.
I’ve uploaded a screenshot to explain: https://ibb.co/ssx0JkL
Hello, @ShibcaDesign,
You can use the mega menu functionality of the theme, We have the in-built Mega Menu functionality, I have captured the videos for you, please watch them.
https://jmp.sh/x954ft8
https://jmp.sh/Zm1MlS7
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I have install theme with elementor page builder i have serval quetion and confusion please seee the image: https://prnt.sc/3CFySW1OyAyU
How do I add section instead of container ? also i don’t see elements (porto options and element) appearing on the left ?
How Do I edit and make site with elementor ?
Hello, @sdjewels,
Please read and follow the instructions written in the official documentation of the Elementor here:
https://elementor.com/help/convert-existing-sections-to-containers/
https://elementor.com/help/transitioning-from-sections-to-containers/
And the other issue will be solved with the theme update, please update your theme to the very latest version and porto functionaity plugin as well and it will solve your issue.
Changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Update: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
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Hello, I need to remove Purchase codes from a site that no longer exists. How can I do this procedure
Hello, @vimagem,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
And for the future, you can do it by yourself: https://www.portotheme.com/support/reset-sites/
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hi there, Question before buying
is the theme is compatible with Weglot translation ? Thanks you
Hello, @ludomuse,
Thanks for showing your interest in Porto WordPress 
We did not test the Weglot plugin officially with our theme but some of our customers are using it on their sites without any issue, so you can try it with our theme as well.
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Good evening, I used the variation swatches plugin to have the ability to have dual color in the “color” property, but it displays them strangely, as if some CSS is missing. The worst part is that I used another plugin to see if it would fix it, but it does exactly the same, so I ended up thinking that maybe some code from the theme is to blame. Do you know what could be wrong?
url:http://46.4.14.200:4430/shop/ screenshot:http://tinyurl.com/24tmctuz
Hello, @baspax1989,
Which exact plugin are you using? By default, Porto has the functionality of color swatches, so that might conflict with the plugin that you are using.
Porto only provides single-color swatch functionality, not dual-color.
And could you please once test it with the default WP Theme as well? And let us know the result.
You can contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site as well.
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The two plugins I tried are: 1) https://getwooplugins.com/plugins/woocommerce-variation-swatches/ 2) https://plugins.innovativewp.org/iwp-swatches/
It seems that there is some conflict with the theme.
Hello, @baspax1989,
Regrettably, both plugins are third-party additions and haven’t undergone official testing with our theme. This could lead to conflicts, and resolving them would entail additional customization. If you’re interested in leveraging our paid customization services, please reach out to our customization team by completing the form found here: https://www.portotheme.com/customization/
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Hello, I would like to inquire about a feature on the single product page. Is it possible to have an add-to-cart popup or display the cart instead of reloading the page and showing the green banner that says the product was added to the cart? I noticed that this functionality is available on the archive page, but I couldn’t find it on any of your demos.
Hello, @nvr21,
First of all, thanks for showing your interest in Porto WordPress
By default on the single product page, it doesn’t work with AJAX it reloads the page when someone adds the product to the cart. The notification bar appears at the top also, coming from the WooCommerce.
The popup you are talking about on the archive page is coming from the theme but it only works on the archive page because it uses the AJAX and it doesn’t reload the page.
Changes you want require additional customization. You can submit this as a feature request on our forum: https://www.portotheme.com/forums/topic/feature-request/
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Hello, how are you??
I have installed a demo, however, I want to use another type of header, and when I use the “Header Type (deprecated)” the search bar still like the old one. I would like to know how can I redesign the search bar.
Hello, @walterjoao20,
We’re doing well, thank you! I hope you’re doing fine as well.
Regarding your question about redesigning the search bar, I recommend using the newer Type Header Builder in Porto template builder, as it provides more flexibility in designing and customizing the header. You’ll find pre-built search layouts along with styling options under Porto >> Theme Options >> Header >> Search Form.
https://pasteboard.co/BltQhz7hzRmh.png
https://pasteboard.co/DOjgYSwJw3Tg.png
Furthermore, you can utilize the Template Builder option while using the Header Builder in Porto Template Builder. This provides additional options such as Search Form Layout, Toggle Icon Style, and Search Form Style, along with various styling options.
Porto >> Template Builder >> Header: https://pasteboard.co/YXhvbKMcnhER.png
I hope this information helps resolve your issue! Let me know if you have any further questions or need additional assistance.
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Hello Support Team,
I want to reset my license but not able to do that. I deleted the last website long time ago, this license is not used anywhere.
Trying to reset my password for 2 days, but alas, not getting the password reset link from you.
Kindly sent the password reset link and reset my license code.
Hello, @Reyaan,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
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Thanks a lot,
but I need to create the support account for future reset or other help from forum, kindly tell me how can I re-create my account on your site? I’m trying for 2 days and the “password-reset” link is not reaching to my mail.
Kindly look into this.
Hello, @Reyaan,
Could you please share your email with which you tried? So that I will check that email in our support system and also please check the SPAM folder of your email as well for the email.
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Hi, I just did a clean install of the Porto theme on a new wordpress website. Porto version is 7.0.6. I installed WP bakery provided with the theme, WP bakery version is 7.5. WP bakery however is not working correctly. When I create 2 or more colums, the content is always shown in 1 column. So when I enter text in column 1, 2 and 3, all text is put underneath each other. See print screens in the following link: https://pasteboard.co/4oMNtphMdove.jpg When I use another builder like elementor, that works fine. I have no other plugins installed. Is this a known issue please? Thanks, An
I just did some extra testing and when I activate another theme, the page is displaying correctly. So Porto + Elementor = OK and other wordpress theme + WP bakery = OK but Porto 7.0.6 + WP Bakery 7.5 is not ok.
Hello, @Anneke1800,
Sorry for the inconvenience, but I have just tested the same on my test site with the very latest version of the WP Bakery plugin and the theme and it works perfectly fine for me, here are the screenshots:
https://pasteboard.co/89OzYiX0KTY2.png
https://pasteboard.co/nCAI3IQ7t0PX.png
https://pasteboard.co/mRXL96FlL2rs.png
The issue is on your site only, so we have to debug it, we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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ok, thanks, very strange. I have no idea what could be causing this as it is a clean install without any further actions taken. I created a staging website with just the porto theme and wp bakery on it and I created a support ticket on your website. Looking forward to what you find. Many thanks in advance, An
Hello, @Anneke1800,
We have solved and replied to your support ticket: #37746, please check our reply there and then reply back to it accordingly if necessary.
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My problem is indeed solved via a support ticket, thank you very much!
Hi Porto, In the view cart from Porto when I add products, is not possible to delete them. In languajes different from spanish (original languaje)
candleart.es
This regarding the view cart, and later in the minicart from Porto at top right off the screen when you try to eliminate a product, eliminate but appears another equal in the original languaje in my case spanish, that only happens in languaje different from the original. Could be a posible BUG from that versión theme ? My other website IS still not updated and no have this problem.
Please can you check this?
Example: candleart.es/query22.JPG
Hello, @Joaquim_,
We have to check the situation on your site, please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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I attach also details from debug mode: https://candleart.es/porto%20query.JPG
I have to ask for permission for this, can take some time. Please for the meantime please see / evaluate this error, happened when I updated the theme yesterday. Maybe can impact to more users. Thanks,
Hi Porto,
I update the information. Only happens in incognito mode apparently. (I tested in Chrome, Mozilla and Edge). I deleted the cache from Rocket, from server, deactivated Rocket, and it’s the same.
Please can you provide me any steps to do?
thanks, Candle Art
problem persists, I opened ticket. In non incognito also happens
Hello, @Joaquim_,
We have already solved and replied to your support ticket: #37725 so please check our reply there and then reply back to it accordingly.
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Hi Porto,
This topic still persists for the following cases, I cleaned the cache from server and Rocket and browser. And Rocket is deactivated. I will place reply in the opened ticket support. Have some idea why can happen ?
You can check in the product you want. https://www.candleart.es/it/candela-apricammini-buona-fortuna/For PC
- Working good in the majority of the times. (Sometimes still can’t delete the product in the cart). Or maybe I delete product and appears other with the original languaje (spanish). Some cases
- Entering in “incognito mode” I don’t know why I can’t delete products in card.
- Few cases I am in italian for example and entering in the cart is showing a cart but in Spanish (the original languaje).
For Movile:
- Can’t delete product cart in normal mode or incognito.
Hello, @Joaquim_,
Please communicate in your support ticket, do not communicate at multiple places to avoid inconvenience.
Thanks for your understanding.
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Hi Porto,
When adding to the cart. In the right link “view cart” the link is not working. https://www.candleart.es/vela-abrecaminos/ I have other webside and yes it works fine with same theme. https://candleartesoteric.com/esoteric-candles/road-opening-candle/ I don’t know why here is working and not in the other. Here there is a box for the link “add to cart” but not in the other. Can I add a box for the other web?candle
thanks,
Hello, @Joaquim_,
Could you please share the screenshot of that right link “view cart”?
Which box are you talking about? Please share the screenshot as well.
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Hi Porto,
This one
https://candleart.es/Vercarrito.JPGproduct example: https://www.candleart.es/vela-abrecaminos/
thanks,
Hello, @Joaquim_,
Thanks for the explanation and sharing the screenshot with the URL. I have checked and confirmed that the button is working perfectly fine as you can see in the video: https://www.veed.io/view/8894938c-3ad4-49dc-bd76-29f965e9d590?panel=share there is no issue. Please check back to your site by clearing the browser cache.
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Hi Porto,
For any reason the theme is not adapted to official woocommerce sidecart: Side Cart Woocommerce | Woocommerce Cart
https://www.candleart.es/vela-cortar/As you can see when you add something to cart appears at the bottom of the page and not in a right column. Happens also with other offical woocommerce 3rd similar pluggin.
Maybe I should edit something in the theme? thanks,
Hello, @Joaquim_,
By default Porto WordPress provides three styles of add to cart notification on the Shop/Category archive pages and you can choose the one from Porto >> Theme Options >> WooCommerce >> Product Archives as per your requirements: https://pasteboard.co/yE0A7vqOLe12.png
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Hi Porto,
Please notice, today installing the last version of the theme. My Home page (Spanish): www.candleart.es got only visualizating the main photo but no more, no text etc. Like the content of home disappeared. The rest of webpage was working good. After clean the cache the home page was visualizating good.
Noticed about some problem? thanks, Candle Art
Hello, @Joaquim_,
Sorry for the inconvenience, When I checked your site it appeared perfectly fine there is no such issue as you stated. I have recorded a video for you to check and understand better. here is the video link: https://www.veed.io/view/6019ed1f-fc25-43e7-becf-6e01678d1c35?panel=share
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yes thanks. All was working fine after cleaning the cache
You’re Most Welcome!!
Hello, Is it possible to provide the update to WPBakery Page Builder 7.4. I miissed that package and the updates after that do not include it. Thank you.
Sorry the changelog says wp bakery is at 7.5 now.
Hello, @alexlazara,
Could you please contact us via our support system so that we will provide you with the very latest version of the plugin zip file.
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I have a WooCommerce site using the Porto theme, in which I want the properties such as color, etc., to only be displayed when a specific category is selected, and not when we are in the general shop category. Can this be achieved somehow without needing an extra plugin? Screenshot:http://tinyurl.com/2cdccyo6
Hello, @baspax1989,
Sorry for the inconvenience, The thing is category archive/product archive is on the same page the content appears separately by choosing the category on the page. These pages are coming from the WooCommerce plugin. As this is the same page this is why only 1 static sidebar appears by default. You cannot change it from the theme settings. You can use any third-party plugin from the WP market that suits your requirements if you want to use it at your own risk. Else, you can contact/check the plugin support forums for further assistance as well.
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Hello, how i can translate Products in Porto Posts Grid Widget? Thanks
Hello, @Menininhu,
Please use the Loco Translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto-functionality >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
If the issue still exists then please share with us the WP admin login details of your site so we will check and solve the issue for you via our support system.
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How to generate Buy Now Button besides the Menu Like https://prnt.sc/pMhLbxfS0PBJ
Hello, @SolidaleInfotech,
The Header in the PORTO comes from the Dashboard >> Porto >> Template Builder >> Header >> https://postimg.cc/sBXc1cQh you can edit the header block from there using the page builder plugin you are using on the site, When the editor opens you can simply set the button using the buttons widget. Here is a perfect example: https://postimg.cc/BPqc9B0b
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