10688 comments found.
I want to change to show in tabs
tabs>> https://ggpx.com.br/upload/error_4.jpgThanks for using Porto,
Please contact us via helpdesk https://portotheme.com/support to get the help on this.
Regards,
I am Purchase the Porto magento2 theme…
if i added the Configurable product then its not showing on any where.
How to resolved this issue
Thank you for using Porto.
Please open a new ticket on our helpdesk at https://portotheme.com to address any issues you may have.
Best regards,
My site is new site Magento (ver. 2.4.6-p4) And I upload the Porto Theme ( app + pub ). all in the root, But No Porto in bath Stores > Configuration > Porto > Activate Theme, I Need to Activate my site
Thanks for using Porto,
It’s important to ensure that you’ve run the upgrade command via SSH after uploading the Porto theme to your Magento site. This command helps Magento recognize new themes and configurations properly.
Regards,
You type in Installation & Update page ( If you are using Magento 2.3.3 and above, >NO NEED TO UPLOAD ANY THEME PATCH)
Please contact us via helpdesk https://portotheme.com/support to get the help on this.
Regards,
Hello, I upgraded magento to 2.4.6 I have the porto masonry home page and I get an error: Uncaught TypeError: $(...).imagesLoaded is not a function which prevent the masonry images from loading correctly. any idea how I can fix it?
here is the script on the home page <script type=”text/javascript”> require([ ‘jquery’, ‘imagesloaded’, ‘packery’ ], function ($, imagesLoaded, Packery) { $.bridget( ‘packery’, Packery ); var $container = $(’#masonry_grid_18’).imagesLoaded(function(){ $container.packery({ itemSelector: ”.masonry-grid-item”, columnWidth: ”.grid-sizer”, percentPosition: true }); }); }); </script>
Thanks for using Porto,
Kindly open a new ticket on our helpdesk at https://portotheme.com to get the check for your issues.
Best regards,
Does Porto include the additional reCAPTCHA block to some forms that is required? I can’t see it in the source and it results in errors.
See the discussion on the need to add it here: https://github.com/magento/magento2/issues/34975I apologize for the inconvenience.
Porto theme does not include the additional reCAPTCHA block in some forms as it’s not a built-in feature. However, you can manually add it to your forms by following the discussion on the GitHub issue you provided.
If you need further assistance with this, please let me know.
Just about everyone is going to need Recaptcha on customer account pages, contact us or news letter subscriptions. Without the additions to the Porto theme all users will get errors in there logs.
I realise I could override in a child theme, but it means more divergence away from Portos native theme and updates will have no impact where the override is in place.
Hi, Just updated to the latest Magento ver. 2.4.6-p4 and every time I save anything in CMS at any level e.g. blocks, pages, Porto settings the site crashes.
When will you guys release more frequently please
https://dev.retailthis.co.uk/Thanks for using Porto,
Kindly open a new ticket on our helpdesk at https://portotheme.com to get the check for your issues.
Best regards,
Hi there I have an error while using magefan blood at Porto theme , Pls try to help Refer magefan support team answer The issue on this page https://www.ygl.co.il/news/how-to-use-a-cable-crossover-machine.html?test=v2 related to the custom widget type=”Smartwave\Filterproducts\Block\Widget\Carousel” you’ve added to the post.
If you remove these 2 widgets (screenshot: https://prnt.sc/OgZh6jD-g7tG), and flush the cache then the page will start to work.
You can contact Smartwave regarding this issue.
Hi there,
Thank you for reaching out and bringing this issue to our attention. We apologize for any inconvenience this error may have caused.
Based on the information provided, it seems that the error is related to the custom widget type “Smartwave\Filterproducts\Block\Widget\Carousel” added to the post. The solution suggested by Magefan support team suggests removing these two widgets and flushing the cache, which should resolve the issue.
Please follow the instructions provided by Magefan support team and remove the mentioned widgets from the post. After doing so, remember to flush the cache. This should help resolve the error you’re experiencing on the page.
If you encounter any further issues or need additional assistance, please feel free to reach out to us. We’re here to help.
Thank you for your understanding.
Please tell me your next update release date
Hello,
We are working diligently to finalize the new version, our goal is to release it within this month.
Thank you for your patience and understanding.
Best Regards,
Hello, this is not about support again, this is about theme functionality with layered navigation.
I’ve just find out from mageplaza support that to display the “out of stock” filter you need PRO or ULTIMATE versions.
I am kindly asking you how to set up “Quantity” atribute to be added in layered navigation.
On my end i have "Price" in layered navigation setup as a slider. Then i setup "Quantity" atribute to mathch EXACTLY as "Price" atribute.Re-did the full reindex and my new atribute still does not show up in front end. I am assuming you coded those in a different place?
if not -please show me a theme demo-out of 50 where you are using the “out of stock” option in filter navigation and a demo how ot set up.
Also -can you confirm that if update the layered navigation -when i update your theme -do i need to re-install the pro version, or your code is already compatible with pro version for layered navigations.
Thank you
They also mentoned to me that you-porto theme developer ” are hiding the fileds. In the backend theme the filter is set to “YES”, but in the database is set to “NO”. Are you hiding this?
Hi there,
Thank you for bringing this to our attention. We appreciate your feedback and apologize for any confusion this discrepancy may have caused.
Regarding the issue with the filter settings, we assure you that we do not intentionally hide any fields or manipulate settings in the backend. It appears there might be a discrepancy between the backend theme settings and the database configuration.
To further investigate and resolve this issue, we recommend contacting our support team directly. They will be able to assist you in troubleshooting and ensuring that the settings are correctly aligned between the backend theme and the database.
Please reach out to our support team, and they will provide you with the necessary guidance and assistance to resolve this matter promptly.
Thank you for your understanding and cooperation.
Best regards,
This issue was resolved by upgrading to PRO version of the MAGEPLAZA layered navigation. Hiding the fields was what MAGEPLAZA support found in your own theme.as before they suggest the upate, they work on my site for te standard version.
Hello, I upgraded magento to 2.4.5 and I now Have a problem with the header and footer that does not update when the settings changes. it look like CSS are not going to static, like the custom.css and headers css. the header and footer are just messed up. Help please.
Thanks for using Porto,
Kindly open a new ticket on our helpdesk at https://portotheme.com to get the check for your issues.
Best regards,
Hi. Could you tell me how to add max-width and text-wrap to main menu links? Thanks
Thanks for using Porto,
Please open new ticket at https://portotheme.com/support to get the help on this.
Regards,
Thanks
You’re Most Welcome!!
Purchase code is not valid! Why???? Item ID: 9725864. Purchase Date: 2014-12-20
Thank you for reaching out,
Given the duration since your purchase in 2014, it’s possible that the license code has reached its usage limit or is tied to a specific domain. To assist you further, could you please provide the domain where you are attempting to use the code?
We’ll investigate and provide support accordingly.
Hello. What are your plans for updating? Are there any rough plans for the date?
Hello,
We are currently in the process of working on the new theme update. However, there has been a slight delay due to the recent 7-day Lunar New Year holiday break. Rest assured, we are diligently working to finalize the new version, and our goal is to release it within this month.
Thank you for your patience and understanding.
just a simple question about taxes in your theme. .Are the taxes supposed to show for guest checkout once they put an address? or just for registered guest? Yes taxes are enabled and enabled in cart to show” Included Taxes” . another major flaw of your chekout display in cart is that your theme cart is displaying taxes first than price for items. This is not support or custom modification, but in US how you display summary is really bad. Any idea if you can point me where o can swap taxes with item prices in shoppoing cart to NOT confuse my customers? File location in your theme will help me. Fully aware you want ticketing, I will figure it out and follow up here, in case another US customers have the same struggle.. Thank you again!
Thanks for using Porto,
Taxes are integrated into Magento by default and are not dependent on the theme being used. Whether a customer is a guest or registered user, taxes should be calculated and displayed during checkout once the address information is provided. The display order of taxes and item prices in the shopping cart can be adjusted by modifying the appropriate template files within Magento, as previously explained.
Best regards,
Hi,
My onepage success page looks like as in the link: https://ibb.co/3kBzMXK
For the first text part, after order id I also want to add order value. But I could not find the file to edit. I tried /public_html/vendor/magento/module-checkout/view/frontend/templates/success.phtml but it did not work.
How can I make this change?
“Your order # is: 000000042 . Your order value is: 100 EUR. We will send you an email with your order details and confirmation and tracking information.”
Thanks in advance.
Thank you for reaching out to us.
For support, please contact us through the helpdesk using your purchased account.
Best regards,
Hello,
I hope you can help me by answering the two below questions.
1) Customised Product Creation and Pages.
I am customising the product creation and product pages on my magneto website which will be different than the current set up of simple products, configurable products etc. Will the product pages in Porto Themes not be compatible with my customisation?
Please let me know if you require more information to answer the question.
2) Different Porto Theme Variations.
Are you able to customise the website by selecting and combing between different variations from each of the Categories, Products, Pages , Product Layouts Header Types, Footer Types etc after selecting one of the available demos?
Thanks Hisham
Thank you for using Porto,
1. You have the freedom to customize any sections of the theme as you wish. However, the challenge lies in ensuring that your customizations are compatible with the rest of the theme’s code.
2. Yes, you can mix and match different features from various demos to create your own unique theme site.
For additional support, please contact us via our helpdesk at https:/portotheme.com/support, or you can reach me directly at https://themeforest.net/user/pt-support1 if you’re having trouble logging into the helpdesk system. I’m always here to assist you.
Best regards,
Hi i want to shwo 5 attributes in one tab how i can make this
Thanks for contacting us,
Kindly open a new ticket through your purchased account on our helpdesk https://portotheme.com to get the check for your issues.
Best regards,
Hello! =) When do you plan to release a new version of the theme?
Hello,
I hope this message finds you in good spirits. I wanted to give you a quick update on our latest project. We are currently in the final stages of the new update, working hard to bring you an enhanced version.
Regrettably, our main developer is facing some personal challenges. Despite these obstacles, he is pushing himself to the limit to finalize the update and release the new version as soon as possible.
Your understanding and patience during this time mean a lot to us. We are dedicated to delivering a top-notch update and will keep you informed of our progress.
Thank you for your continued support.
Best regards,
Hello, i am running 4.0.7 > DEMO 20 and the FIND A PRODUCT >CATEGORY> BRAND search returns “ITEMS NOT VISIBLE INDIVIDUALLY which are part of configurable products,. So it displays the configurable product and also the sinple products that configurable is made out of. I don;t need any support, just looking for the proper settings to adjust. Can you point us to the search settings? We are fully aware about the Brandfilter: filter.phtml, but for some reasons this is not in “Blocks” so we cannot modify or edit. Is it part of the theme module? Any documentation available on this? Thank you . We are running M2.4.2 P2 . Also we just upgraded to your last version and we had to pay our develoiper to REMOVE the G+—so i consider this 1 year of full support on your end. We mention several months ago to remove the G+ code since its obpsolete since 2018. Thank you
Thank you for selecting Porto and reaching out to us!
Regarding the “Find a product” section, it’s not a module by design. We created it with purpose of sharing various contents with customers on the frontend.
Regarding the removal of G+, you should have contacted me, and I would have been happy to assist. For any further support, feel free to reach out me here https://themeforest.net/user/pt-support1
Best regards,
Hi,
The “Find a product” section is not a module; it’s constructed using HTML. You can find the HTML content for that section by going to Content > Pages > Your Porto – homepage.
Best regards,
Hello Support, Please advise me.
main.CRITICAL: Exception: Deprecated Functionality: substr(): Passing null to parameter #1 ($string) of type string is deprecated in app/design/frontend/Smartwave/porto/Smartwave_Filterproducts/templates/grid.phtml on line 123
Thanks for using Porto,
Please contact us via the helpdesk https://portotheme.com/support to get support for the theme issues.
Best regards,
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