2565 comments found.
I tried to set up logo and favicon for the website but it doesn’t update through all demo pages…theme doesn’t accept global setting?
Live menu changes not applying…Please advise. Thanks!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi!
I am trying to migrate my wordpress site to a new server but when I try to enter the license key, it says the license already exist in another server… Is it possible to get a new license for the time it takes me to transfer everything by any chance?
I was hacked a few months back so it is taking a bit longer than expected to put back all the photos and articles (I am almost starting from 0 again).
Let me know if something is possible because it is annoying for my migration.
Thanks a lot!
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
Hello, I have a question before purchasing: When importing a demo, all the pages and features from all demos will be installed included in the demo installed? They will be in the saved templates? I want to use one demo and being able to add templates from other demos? Cheers!
Hi,
Thank you for your interest.
Yes basically it will import everything you saw on our demo website to your website.
Also you can import other demo pages and mixes with other demos as well.
Thanks for your reply! Is it possible to offer all downloads in the proofing page? the download icon opens the image and needs to save as…possible to get a direct download?
To do that, you have to do it through your server setting. Please see detailed instruction here https://serverfault.com/questions/31207/force-png-to-download-instead-of-opening-in-browser-with-iis
thanks!
Hello, can I sell photography prints via WooCommerce with the regular license?
Hi,
Thank you for your interest.
Yes you can sell your photography prints using WooCommerce with the regular license.
Hi,
Yoast SEO and SEOPress are not working correctly on portfolio pages, can you give me a solution for this?
thanks
Hi,
Thank you for purchasing.
Could you please provide detailed explanation about the issue you had please? Thank you.
Hi,
When I add the meta title and meta description when editing the portfolio page, I save it it remains as if I had done nothing.
https://prnt.sc/apPlVwhPLJTMNo matter how much I write, the information I have entered there is not saved.
How did you add meta title and meta description please?
Your question seems quite strange to me, it’s added as it is added in any post or page, writing and updating, I don’t understand your question.
I write in both fields, and upon saving, it disappears as if I had written nothing.
It only works well on pages and posts, but it doesn’t work on the portfolio, and I urgently need this to deliver a website. I would appreciate it if you could fix this or tell me how to fix it.
I asked because our theme didn’t have any options to add meta title and description tags on post or page.
Could you please provide screenshot of meta title and description settings you mentioned please?
No, 98% of the themes do not have that option, that is why Yoast SEO or SEOPress is used as I indicated at the beginning of the conversation, these plugins are used to complete the use of keywords on the page and the correct indexing in Google.
I have not seen any theme that is not compatible with this until now yours.
Installed plugin: seopress.org
This is the main page of the website that is in the pages section: https://prnt.sc/0H7E4BtRPiIe, as you will see, it has allowed me to customize the Meta Title and Meta Description in its theme.
To make it clearer in this video, I think it is understood: https://www.awesomescreenshot.com/video/25452265?key=5303ed46f34dca2af047cf6b3e8dcd8fCould you please provide URL of your portfolio page which has the issue you mentioned please.
I cannot afford to waste any more time on this. Please test your theme; it’s faulty in sections that deviate from WordPress’s native functionality. It doesn’t work with SEOPress or YoastSEO.
For now, I’m using posts instead of the portfolio, which is poorly programmed.
Hi, I bought this theme couple years back. Today, I installed it on one of my domain but there are so many plugins missing. Can you please advice?
Hi,
Thank you for purchasing.
First you have to register your purchase code, please see detailed instruction here https://docs.themegoods.com/docs/photography/getting-started/register-your-purchase-using-token-key/
Then you will be able to install all premium plugins from Appearance > Install Plugins.
Is there any way to config a gallery with vertical images at home page for mobile devices?
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I’ll extend the website support if you can confirm me that the feature I’m asking for is viable. Could you confirm that there Is any way to config a gallery with vertical images at home page for mobile devices?
Yes technically you can create 2 different gallery widgets using Elementor and use its responsive visibility option to display one on desktop and the vertical one on mobile devices.
You can see detailed instruction about mobile editing using Elementor from here https://elementor.com/help/mobile-editing/
Will this plugin have Elementor Free or Elementor Pro bundled?
Hi,
Thank you for purchasing.
According to Elementor license. They don’t allow theme developer to purchase and include its pro version since they sell it on subscription model (yearly).
Basically everything you saw on demo site are included without required purchasing any additional pro version.
So there is no need to buy Elementor pro version to create all pages you saw on our demo sites. We are using basic version of Elementor across all demo pages too.
Hi, i have the top bar enabled but i don t see it on the pages, do i need to active something else? I have the last version of the theme. Thank you!
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
The think is i have purchased this theme long time ago and never used, now is the 1st time when i use it and i find that think with top bar, this is the website rentflex.fr. I want just to know if i m doing something wrong or is a bug
can you install a theme onto of already an exiting theme?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
hello, is it possible to add matterport virtual tours into a gallery/page?
Hi,
Thank you for your interest.
Yes technically you can add it to post/gallery or page.
How many website i can develop with 1 license..?
Hi,
Thank you for your interest.
1. license can be registered and used for 1 website.
I bought two licenses and it shows I have two licenses but only one purchase code is shown. I am unable to use this on two sites.
Hi,
Thank you for purchasing.
Normally you should be able to download all licenses from Your Account > Downloads. If you are sure that you have license issue. Please contact Envato support from here https://help.market.envato.com/hc/en-us
Have any other users noticed a blank space loading at the top of a mobile menu? After selecting the hamburger icon, users must scroll down a full page to see the menu list. I’ve updated WP/Theme/Plugins, used multiple devices, adjusted margins, padding, logo size, menus, and disabled widgets. It might be something simple, the admin view looks fine, but not when published. Been stuck on this for a while. TIA.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I bound my license to an internal IP rather than my domain name. Finally started working on it, but it says my license is bound to 192.168.0.14.
I haven’t actually been able to use this site until now 
I found I could unregister via the License manager https://license.themegoods.com/manager/
Hi, I am in here with the client’s log in RE: Working for a client. Changed hosts and in our Photography theme the Galleries admin menu disappeared. We are now on Version: 7.4.10. Odd that the custom post type galleries would disappear. Someone here must have run into this. Also, like others when I try to add the purchase code in the settings it says Purchase code is already registered to domain: www.dianefoxphotography.com. I am at that domain!
I think I know what it is. Since the change of hosting and the inability to register the theme it is unable to update the plugin Photography Theme Custom Post Type. Good grief! Seems like this system did not go through much testing.
Hi,
Thank you for purchasing.
Could you please provide WordPress account and your purchase code using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you.
I sent info through form above
thanks! this is now resolved
You are welcome 
Btw, Could you help us rate for the theme please?
Working for a client. Changed hosts and in our Photography theme the Galleries admin menu disappeared. We are on Version: 7.3.3. Please advise.
Please login with your purchased account so we can continue providing support for you.
Hello, I updated the latest version today and somehow all the font setups “disappeared”. Everywhere in the headers is Montserrat-font, but in settings there is “Buenard” (which is the font I prefer to use for my brand). What might be the reason for this problem? Before update there was no problems with typography. I tried to refresh, delete cookies etc, change the fonts back and forth, the problem won’t go away. Setup says the font is Buenard, but Montserrat is visible in the website.
Hi,
Thank you for purchasing.
There are typography deprecated options from several theme updates and they were removed within the latest update.
So you have to go through all typography options in Appearance > Customize and change to your selected font. Sorry for any inconvenience.
Thank you.
Problem is, I’ve gone trough those typography options and changed the fonts. But somehow still the certain header font won’t change (typography of “header”-element, from the content builder).
If I change the font in the option “H1, H2, H3, H4, H5, H6 Font Family * DEPRECIATED” It looks right in the preview, but when I publish, it won’t appear on the website. But somehow none of the other option-fields (where doesn’t read “depreciated”) won’t change that font either. Is there something I’m missing?
Hi – I’ve been with you guys for years – support has expired but just updated to the latest version andit says is active but sadly isn’t working despite clearing cache and removing all plugins? Your help would be immense! Many thanks
Also my revolution slider now updated says I need to register to use?
Hi,
Thank you for purchasing.
1. Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
2. Normally you can use all basic function of Revolution Slider plugin you saw on demo site.
However you have to purchase separated license for Revolution Slider if you want to use additional features ex. auto update feature of the plugin. When you purchased theme, plugin is included but it’s purchased code for theme
I just created WP install and installed the theme, registered it and now I want to import this demo: https://photographyv7-4.themegoods.com/home-2/ but on the “One Click Demo Import”, that one is not listed amongst them.
How do import that demo? Thanks
Hi,
Thank you for purchasing.
It’s included in v7 – Classic Demo option.
thanks!
But those pages were not imported, they are created but they have the following error when I want to see it: Hmm…We Can’t Find That Page.
And when I try to edit it with Elementor I get this error: https://prnt.sc/jKovi6GZ_3J6
The only one that looks good is the main one
Please open Settings > Permalinks and save all settings again to see if it fixes the issue.
Perfect!! thanks!!
