23243 comments found.
How to edit this or how to change these filters in shop page & how to add these filters in add product page link : https://drive.google.com/file/d/1qXBWmQ-Lv3XuzbU-7n3i9cU_v7xqn-nm/view?usp=drive_link
Hello, @Tutytrends,
I am sorry but I do not have the access to your provided screenshot, please share the screenshots via this site: https://pasteboard.co/
Regards, P-THEMES.
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Hello, @Tutytrends,
To address your concern, please follow these steps: Go to the Dashboard, then click on AI Product Review Summary, followed by selecting the “tags” option. From there, you can modify it according to your requirements. For a visual guide, refer to the screenshot here: https://postimg.cc/MvwFbKgW
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Hi! how can i prevent image duplication (for different sizes) for my products? every product image i upload it automatically creates 12 copies of each image in different sizes that im pretty sure i dont use.
My host has limited inodes and this image duplication is killing me.
Hello, @devtres,
By default, WordPress generates three sizes of each image that you upload. Themes and plugins can generate additional image sizes which can easily push the number between 5 – 10. If you have a lot of image-based content on your site, then after a while this may increase your storage needs and backup file size.Please read and follow the instructions written in the below-given docs:
https://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/
https://wpmudev.com/forums/topic/wp-is-creating-multiple-files-for-every-image-uploaded-more-than-4/
https://monsterspost.com/fighting-duplicate-images-wordpress/
https://cloudinary.com/blog/introducing_cloudinary_s_wordpress_plugin_for_dynamic_images_and_video
https://wordpress.org/plugins/image-sizes/
And Regarding Theme generating Image Sizes, Please add the following code in the child theme’s functions.php.
add_action( 'after_setup_theme', 'porto_child_setup', 11 );
function porto_child_setup() {
remove_image_size('blog-large' );
remove_image_size( 'blog-medium' );
…
}
Please add “remove_image_size” functions with the image sizes to remove in … position in the upper code.
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1.Unable to change mobile menu toggle and icon colour ( already tried on theme options > mobile menu ) 2.Mobile menu bottom sticky bar is very small & unable to edit 3. top bar is not properly displaying- only wishlist is available in mobile menu
Hello, @Tutytrends,
1- To change the mobile menu icon and toggle color simply navigate to the Dashboard >> Porto >> Template Builder >> edit the header block from there for example https://postimg.cc/68XXMnRS when the editor opens you can simply configure the styling as per your need https://postimg.cc/sBspc6wL
2- For the mobile menu button bar navigate to the Dashboard >> Porto >> ThemeOptions >> Menu >> Mobile menu Bottom Sticky bar >> There you can only enable/disable the available options https://postimg.cc/m14rCJbX
3- As I explained above you can edit the header from the template builder, While editing you can configure the mobile header using the page builder you are using as per your need. In this example, I am using Elementor https://postimg.cc/TpJ6HQxb once you make changes save the settings and check back to your issue by clearing the browser cache.
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Hi Porto,
Is it possible to add a fix banner here at the top (see example in red) for all product pages and in the home? I want to announce delivery discount.
https://candleart.es/Portoquery15.JPGthanks,
should appear in all pages, products etc everywhere in all site
Hello, @Joaquim_,
Yes you can, please navigate to Porto >> Template Builder >> Block and create the new Block from there, set the banner in it and publish it.
After that please navigate to Porto >> Page Layout and set that block from there with condition to the complete site, please refer to these screenshots: https://pasteboard.co/pUofocimNOTT.png & https://pasteboard.co/88givXLfAJcy.png & https://pasteboard.co/mR88i0hdrbdQ.png
It will appear then on your entire site.
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Hi Porto, this can be translated to the other languajes? From where I can do It ? Thanks
Hello, @Joaquim_,
What exactly do you want to translate? Could you please share the screenshot with me here, so that I will check and assist you accordingly.
Regards, P-THEMES.
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Hi Porto,
I mean the banner I need to translate it to other languajes (web is multilingual).
I made it with translations module, is correct? https://www.candleart.es/translations.JPGIs visualizing good now for my languages: https://www.candleart.es/
A question, In case I want to delete this new banner how can I do it? I have to delete the block from template builder directly? Because if I go to Porto – page layouts I can’t see the banner block:
https://www.candleart.es/here.JPGthanks, Joaquín Candle Art
And I don’t want this banner be indexed, but yes the rest of the page (as always): I did this: https://candleart.es/noindex.JPG
thanks,
Hello, @Joaquim_,
Upon reviewing your site, we’ve determined that the block in question hasn’t been set anywhere via site options, it seems that the block is coming from the cache or any third-party plugin because I set the same block again from the page layout and removed it from page layouts but it still appearing on your site, so its purely the cache issue and it’s confirmed.
We recommend clearing all cache plugins and disabling them during the development phase. Additionally, please remove, flush, and disable the server CDN cache.
Regarding indexing, this too seems tied to the cache. We advise reaching out to Yoast SEO plugin support for assistance.
Thank you for your cooperation and understanding.
Regards, P-THEMES.
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Hi Porto are you telling there is any problem with the indexation? Just to have more details to ask to Yoast. thanks
In templates buider – block if I delete the block then the banner is not visualizing in the frond end. Is a possible solution?
https://www.candleart.es/transport.JPGthanks,
And I see this “block” don’t have a categorization type. Maybe I should delete it and place a new as a block?
Server told me the cache is completely deleted. If suggest is ok I will delete the block directly in template builder – block.
Hello, @Joaquim_,
Yes please delete the current block and create the new one and then try with it.
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Hello Porto,
Please can you provide me some CSS to avoid those space? Is too much. I used a block to add the sentence “Transporte gratuito … on all site”
https://candleart.es/space.JPG https://candleart.es/space 2.JPGthanks,
I don’t know if is already is this code or I am confused with other query. .porto-block.has-pb-edit p { margin: 0 !important; }
thanks,
Hello, @Joaquim_,
Please try to use this Custom CSS in Theme Options >> Skin >> Custom CSS and it should solve your issue.
.Custom_Top_Announcement {
margin: 0 !important;
}
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Hi Porto,
Like this is correctly? https://candleart.es/codequery.JPGOr I should delete line 175?
thanks,
Hello, @Joaquim_,
No you don’t need to delete any line, but just simply paste the code on a very fresh new line, lets say on line 176.
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Thanks Porto, After do it only is visualizing in spanish languaje: My web is constructed with wordpress in the translations
spanish: https://www.candleart.es/vela-limpieza-negra/ example other languaje: https://www.candleart.es/pt-pt/vela-de-limpeza-espiritual/
Hello, @Joaquim_,
I see then you have to use the same code in other language too as well, OR please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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oh ok I understood that the code is general for all webside. I will try
Hello, @Joaquim_,
Great! If you encounter any issues or need further clarification as you try it out, feel free to reach out. I’m here to help.
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Hi Porto, Finally I deleted this block, after this, in the home page of all languajes is appearing a gap in blank at the top, below the main banner.
Any way to solve it? I deleted the cache. https://www.candleart.es/Hello, @Joaquim_,
Which gape you are talking about? Could you please share the screenshot along with your site WP Admin URL and Credentials with us via our support system so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hi Porto,
for all languajes
Hello, @Joaquim_,
Well if you completely deleted that block and it’s still showing then that should be the cache issue or Child Theme Customization issue, please take a complete backup of your site and then try to disable all the third-party plugins including the cache plugin as well, if the issue still persists then please try to activate the Parent Theme on your site and check back again, and if still, the issue persists then, please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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The new theme upgrade has stopped showing product pricing. It shows in Design mode, but not in Published mode. Please advise.
Hello, @Kaykhan,
Please make sure it is turned ON from your Catalog mode if you are using it, under Porto >> Theme Options >> WooCommerce >> Catalog mode: https://pasteboard.co/MiD5lCe0z9EM.png
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Is there a way to change how product categories look with elementor free? At the moment the category image is displayed with a white square box in in which containes the name. Template builder only seem to work for product images?
Hello, @YoungPrints,
Please follow the steps below to show a custom layout for your categories page.
1. Navigate to Dashboard >> Porto >> template builder >> post type >> create a new layout here: https://postimg.cc/LqgKn4nB
Edit this >> Import a category layout using Porto Studio >> update
https://postimg.cc/ctxdgyqx
https://postimg.cc/jLkR5FMT
https://postimg.cc/Z96mwK4Y
2. Now navigate to Porto >> Template builder >> Block >> Add New here(No need is you have already a layout for category)
Edit >> Add Porto Post Grid Element here >> https://postimg.cc/WdkmYxKb
Now in the Post Mini type Layout Select the layout you just built is step 1.
https://postimg.cc/w1LJQLy1
https://postimg.cc/47qN02js
https://postimg.cc/9r3QtSGB
Hope this will solve your issue.
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That was something i was looking for indeed. Altough when i put this ‘Porto Post Grid’ above the actual products in the product archive, it always shows the same categories ( All of them ) is there a way to make this that it only shows the sub categories in the category you are in at the moment?
Hello, @YoungPrints,
Well, that could be possible if you use multiple Porto Posts Grid elements for multiple category layouts, and then choose the particular category to show at a time: https://pasteboard.co/1XpJdh4188Ot.png
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Hi. We used our license key on staging site (one of the staging URL formats you support), and then moved our staging to live. However now it says the code was used on another site. How do we get the same license key for the live site (without affecting our live site, of course)?
Hello, @sacheee,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Thank you @PT-Support2 !
You’re Most Welcome!! 
Hello,
I need a build a new site in a demo domain. After that, the website will be migrated to a new definitive domain. As I have to enter the license key in the demo domain to use porto theme, once, the website has been migrated the theme will work in the definitive domain as well?
Thanks.
Alfredo
Hello, @bonzoestudio,
To use the same theme on the test site you should have to follow our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
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Hi, can you reset my theme, as I can’t access the old website where I placed the license. I need to put the license on a different website. I wait. grateful
Hello, @ercanm,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hi Porto, Where I have to go to remove at the top of all: candleart.es
The EUR and the sentence “welcome to candle art”? thanks,
Hello, @Joaquim_,
For Currency switcher, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
And for Welcome message, Please navigate to Porto >> Theme Options >> Header and modify or remove from there.
Regards, P-THEMES.
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Hi, with that is solved the gap in top menu. But in movile is still not appearing the account for clients
Hello, I use your fantastic them in several website, but only in one installation recently I have and Issue. when I upload an image to the product page gallery, the thumbnail no longer appears square. I have update all at the last version.
Hello, @jocker017,
Sorry for the inconvenience, There are no such issues with the theme I have confirmed from our test site.
We kindly suggest you to please check the WooCommerce plugin settings under Appearance >> Customize >> WooCommerce >> Product Images: https://pasteboard.co/FZww0AWUJGVU.png
Alternatively, please contact us via our support forum by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
Regards, P-THEMES.
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I need to deactivate my license for a website that I no longer have access to the server. I need to activate on a new domain. How do I do that? Urgent!
Hello, @vagalumepub,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Cant update to latest version, error:
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
other plugins or themes updating works just fine.
I never had problems with updating before….
Hello, @dennygoosensen,
Try to do the following to update the theme:
1. Go to Dashboard -> Porto -> Theme License and deactivate the theme.
2. Go to Dashboard -> Updates and click on Check Again.
3. Activate the theme with your purchase code again.
4. Go to Dashboard -> Updates and click on Check Again.
5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
We hope this will solve your issue.
Regards, P-THEMES.
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Hello, @Mickael13,
I have just checked your site now and it is working perfectly fine for me, here are the screenshots: https://pasteboard.co/q4j0VpJ1ITMX.png https://pasteboard.co/3ljAEJdbipfB.png so it seems to be the cache issue at your end nothing else, please try to clear the cache and check back again.
Regards, P-THEMES.
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Thank you for your reply. As indicated in my message, it works on the desktop version. The problem is on the mobile version. If you try the mobile version, the icons are not displayed.
Hello, @Mickael13,
I have tested your site on the mobile version as well and it results same, working perfectly fine for me, please refer to these screenshots: https://pasteboard.co/0CUilKUBMslw.png https://pasteboard.co/jOtLmyMlMor4.png please try to clear the cache and check back again.
Regards, P-THEMES.
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Hi, You’re right, WP rocket put a lot of cache in! It works now. Sorry / On the other hand, I managed to change the icon for the Desktop version by modifying the CSS, but it doesn’t work on mobile? Is there anything special I should add? https://postimg.cc/rRMvd2Bz
Thanks again, and well done.
Hello, @Mickael13,
The issue you are facing is that you have set the Code for the desktop version only, Yes your code is in the media query which only works from/above 768px, please refer to this screenshot: https://pasteboard.co/OEhq3dTuJsi7.png
So in order to solve your issue, simply remove your code from that media query and place it without the media query and it should solve your issue.
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Hi Porto,
Why my login page for clients is correctly: https://www.candleart.es/en/my-account-3/ (for existing users and for subscriptions news). And when you I to my page up – right the icon to user appears a banner with different format, and only requesting for existing users?
thanks,
And why this banner in the part “register now” can’t be translated by strings to other languajes?
thanks, Joaquín Candle Art
Hello, @Joaquim_,
1. To translate that Register Now, you should have to translate it into the language files of the theme and plugin.
2. If you do not want that ajax pop up when clicking on the my account icon in the header and wants to navigate to the register page then please navigate to Porto >> Theme Options >> WooCommerce and set the Login Style as “Link”, please refer to this screenshot: https://pasteboard.co/UguGIgjHk8GW.png
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Hi Porto, Can you tell me which is the string to translate: Register Now from Porto. And where is located
thanks
Hello, @Joaquim_,
Please try to find and translate the string into the WooCommerce plugin language files and check back the result.
Regards, P-THEMES.
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Hi Porto, I set the “my account icon” as top navigation (If I select main menu) is not adjusted fine. Problem now is: on movile the icon for login is not visualized inmediatelly when I open the webside (example my other web is fine and is set to top navigation): candleartesoteric.com, I have to go in movile : menu – select top navigation and select the login. Any way to visualize the login account visualize inmediatelly in movile?
problem is in candleart.es
Also in homepage: candleart.es at the top of all is a more vertical space than the normally. Example candleart.es/fr here is fine. Happened to me after edit the login icon.
thanks,
Hello, @Joaquim_,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
@media (max-width: 991px){
#header .header-contact {
display: inline-flex !important;
}
#header .header-contact span {
display: none !important;
}
#header .header-top .header-right .mega-menu {
display: none !important;
}
}
We are confident, this should solve your issue.
Regards, P-THEMES.
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Hi Porto the account icon in movile is still not appearing with this code. I should delete it? you can see: candleart.es
And how to make appear this icon in movile?
Hello, @Joaquim_,
Well the above code that I shared with you is perfect, so we need to check the situation on your site, please kindly contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Do you guys perhaps have a walkthrough on how to use the “Mouse Hover Split Banner” using WPBakery? I have imported it using studio, but am struggling to figure out how to set it up. Thanks!!
Hello, @SQLGuru,
You don’t have to stress about it. Take a look at this documentation link to get a detailed understanding of how this feature operates: Hover Split Effect Documentation.
Hope that clarifies things for you!
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Hi P-Themes,
We are using your theme since 2016, its working very nice
Now we tried to change the theme style, and try to edit home page in “Elementor”
https://www.portotheme.com/wordpress/porto/business-consulting3/But we got following error message.
Sorry, the content area was not found in your pageYou must call “the_content” function in the current template, in order for Elementor to work on this page.
Kindly guide us
Thank you
Hello, @gvpraba,
To address your concern effectively, we’ll need to debug the problem directly on your site. While the theme functions properly on our test site, the issue appears isolated to yours. Could you kindly reach out to us through our support forum? Create a ticket and provide a detailed description of the issue along with access to your site’s admin panel. This will enable one of our customer support team members to investigate the problem firsthand and provide you with the appropriate solution
Regards, P-THEMES.
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Dear P-Themes,
Thank you for the prompt reply.
We submitt our support ticket (#38424).
Kindly do the needful.
Thank you
Hello, @gvpraba,
Thanks for your contact, we have already solved and replied to your support ticket, please check our reply there and then reply back to it accordingly, if needed.
Regards, P-THEMES.
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I have bought and downloaded theme but when I try to install to wordpress it says install has failed style.css stylesheet is missing from zip file
Hello, @gary346,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
OR
Please watch and follow the instructions shown in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
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Hi! I was wondering if there is a way to ensure that the Product Archive pages that the Product Images are 1:1 sizes (square) so that if there are any images different sizes it looks neater ?
Not the Product Single Page but the Product Archives where it displays multiple products.
Hello, @ShibcaDesign,
Apologies for any inconvenience caused by the issue you’re encountering with our theme on your website. Allow me to clarify.
The handling and management of product images are primarily controlled by the WooCommerce plugin itself. By default, WooCommerce offers an option to configure product image sizes, which can be accessed through Appearance >> Customize >> WooCommerce >> Product Images https://postimg.cc/YGv0GHLS
Regarding image resolution, WooCommerce recommends using images with dimensions of 800×800 pixels for optimal display. For further details on product image guidelines, you can refer to WooCommerce’s documentation here: https://woo.com/document/adding-product-images-and-galleries/#:~:text=What%20is%20the%20ideal%20image%20size%20to%20use%20with%20WooCommerce%3F&text=We%20recommend%20a%20minimum%20size,selling%20items%20with%20great%20detail
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Hello P-Themes, I hope all is well. I have a client running on Porto and they don’t have a relationship with the original developer. If I want to stay with Porto, do we buy a new license or what do you recommend ? Thanks -
Hello, @ironmal,
Yes you should have to purchase the new license as without license you will not be able to update the theme and plugins and you are not able to take premium support.
Thanks for your understanding.
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Thanks P-Themes. I see the theme is bundled with the Revolution Slider, WPBakery, Elementor… do I get a license with those products ? Regards,
Hello, @ironmal,
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for these plugins. These plugins are already included in the theme package and already purchased the license by P-Themes. This activation message is for those who want to update the plugin directly from their website. In our case, you can receive the updated plugins always with the theme update release.
So no need to activate it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
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The client ended the relationship with the original developer so they did not have access to ThemeForest. They just bought a new copy of Porto which will include support for me to use as I do a few upgrades for them. Problem now is they used a gmail address as their ID for ThemeForest and it requires 2 factor authentication with their personal cell phone. Can they change their ThemeForest ID to a simple one that I can use to work on their site and get support ? Thanks -
Hello, @ironmal,
Well for that, I suggest you to try to reach our to the Envato support for further assistance, they will provide you the exact information on this: https://www.envato.com/contact/
Regards, P-THEMES.
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Envato support has been a nightmare lately. I’ve been on here something like 14 years, 65 theme and product purchases, 3 years of Envato Elements. It took them almost a week to reply to my request for support and they closed the ticket without any response from me even though their fix did not work. Here’s the problem. I have a client that bought Porto. Lost relationship with developer. The developer cut-off their access to automatic theme updates and everything. So they have a huge production site with a Porto theme that has not been updated. You told me to get support we had to buy a new license. He did. But he used his gmail account as the ID and email for the Envato account and I can’t use that to go for support. We need to change that ID and email address so I can work on the site. Can you help me out here as we wait for them to change that ID and email so I can use it as I develop the site for them ? Regards – Mal
Hello, @ironmal,
No need for that Gmail change, If your client already purchased the new license of the theme, then please ask your client to download the theme from Envato and share with you and also download the purchase code of the them from Envato: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- and share with you.
Then you can use the purchase code to contact us via our support system with your email.
Regards, P-THEMES.
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I’ll be meeting with him tomorrow so hopefully we can get this done and get this show on the road… ty
Sure take your time.
