Hi, I had bought Gem theme twice, one for my personal website and second for the localhost testing and development. First Gem theme I had bought using this nick name and the second time I used different account registered with my real name. Today, I have tried to install that second theme locally again but I have got a message “You have exceeded the max. number of activations, allowed by this activation key.” I can send you both my Item Purchase Codes if requested.

Please, help me solve this issue. Thank you in advance.

all the preview view links from app are 404’ed like https://codex-themes.com/thegem/thegem-app/home/homepage-app-landing/ ......... in my site /wp-admin/admin.php?page=thegem-importer

Hi, last version of LayerSlider is 7.10.1 i try unistall from wp-dashboard theme and re-install, but is always 7.10.0

Hi, After updating the theme to 5.9.5.2 (staging environment without any server cache or cache plugins active), I can’t edit the menu anymore. Also, suddenly the sticky-menu is activated, while deactivated in the theme settings. When I disable the whole menu, the menu still appears. When reinstalling back to the older version 5.9.3.1, the problem is resolved.

Question 01: Do you have any idea how this can happen? Question 02: Where can I find previous versions to update to 5.9.5.0 for instance? So I can check at which version the menu problem occurs?

Hope you can help me out asap.

Please, can you answer to my ticket? Since 5 days without answer: #3613089

On the Blog Posts page, (the page that shows the featured pic, the large title, and excerpt), The name of the title shows also before the excerpt – in the small body copy text. The tile runs right into the body copy of the excerpt. How can I change a setting to not have the title duplicate.

How to change rest password page text?

Hi there, Is there a way to configure the related products section at the bottom of the Product detail page to show related products from the same category?

There is a new version of LayerSlider plugin available. Your current version is 7.9.11. Update to 7.10.0.

Update now.

I am not looking for support. But a genuine question to decided on a direction. I love this theme, I want to change to a different demo setup but do not want to lose my blogs, pages and menua items with pics and such. Is there an easy process or some way that works to do this? I either change the design with tthe Gem or go a new direction. So can this be done? Please point me in the direction.

Issue with “outdated copies of some WooCommerce template files” – been waiting for an update for almost 2 months now since this message started to appear.

The Gem Version 5.9.5.1 with Elementor Pro Version 3.20.0, Woocommerce Version 8.7.0

the support licence has been expired , after updating the theme the website is not loadig properly

After updating the theme to latest version , my website stops loading and the content is not loading and not displaying the pages. My license has expired

Hi, I can’t reply on a ticket (no #3607505).. My answer is YES, you can temporarily disable third-party plugins.

Thank you

Hi,

I’m trying to active my theme but after entering the license and submit it, it says:

“There was an error processing your request with http status code 404; please try again later.”

I haven’t used it on another domain.

Thanks.

Ray

Hi, I have a quick question about blocks. I would like a refreshing new look for the blog page and single pages. How do I change the Blog layout to look like any of these demos?

My website was built-in with WPBakery. Can I install and use Elementor together?

Thank you!

Hi man, Your theme (TheGem) contains outdated copies of some WooCommerce template files. Fix it please https://www.soldeo.eu/wp-content/uploads/2024/03/20240316182739.png

Hello I just bought the theme and love it. A question about sliders and SEO.

Q: On my main page in the Agency theme, do the text layers in the revolution slider constitute the H1 heading or is the H1 heading up to me to write in the page?

Sorry, if this question have been asked. I am making a blog post grid. However, when I import the template I have chosen, the active chosen category is in color cyan breeze, and I don`t know how to change it. In my settings I have changed everything and I cannot find how to make it custom my color. Thank you for your help!

Hey guys, i just update the “TheGem Theme Elements (for Elementor)” plugin to the latest version and it broken all the elementor widgets and now the page isn’t displaying any text at all! i need a fix asap, or a way to revert back to the older version. Any ideas?