23243 comments found.
I had to change servers and need to activate the theme again, but it says it’s already active. Please reset the license activation.
Hello, @vagalumepub,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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I have submitted a ticket to reset my purchase code on the “support website” because the “site reset” does not work on the support site. My purchase code is linked to an old website from years ago that is not even active. Now I can’t even see the ticket I created because it’s asking me to verify my email address on the support site and when I click the verification link. It’s asking for a “local password”.
Please assist. I would like to use the theme I purchased.
Hello, @tonyellis,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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I need to reset my purchase code so I can use my theme again
Hello, @foustfirst,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hello, how can i set this css style from porto/css/plugins.css or plugins_optimized.css img.mfp-img{...;max-height:none!important;...} permanently for img.mfp-img{...;max-height:auto!important;...} ? I would like to set it permanent to auto , because now i have to change it after every update of Porto Theme. thanks
Hello, @kuchniewfm,
Basically, In our theme, there is an option to add the custom CSS code that will not void/erase when you update the theme. The option for the Custom CSS code is located in the Dashboard >> Porto >> Theme Options >> Skins >> Custom CSS >> As you can see in this screenshot: https://postimg.cc/zbtKYkk5
I recommend you to add your CSS code there and I hope you will get the desire results.
Regards, P-THEMES.
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Hello, it does not work. Mayby another solution please?
Hello, @kuchniewfm
Sorry for the inconvenience, Could you please contact us via our support forum by creating a ticket and describe your issue in detail with sharing your site admin access so that one of our customer support team member will be able to check your issue on your site and assist you further accordingly with a proper solution.
Regards, P-THEMES.
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I have activated the Alpus AI Product Review Summary Addon plugin and entered the ChatGPT api key and the plugin indicates that product review summaries are generated (very slowly, but they are generated), however on product page shortcode appears like ‘[alpus_aprs_ai_summary]’ as if the plugin is not activated. Product summary tags appear on product page. Where else does this have to be activated to show the review summary?
Hello, @hoofpick,
Thanks for your contact.
1- On the product page the review summary is set to show via a shortcode ” [alpus_aprs_ai_summary] ” This is why when the plugin is turned off the shortcode appears as it is.
You can remove this shortcode by editing the product layout from PORTO >> Template Builder >> Single Product ” https://postimg.cc/BLghkq4n ” When the editor opens you can simply remove the shortcode.
Remember if you remove it the review summary will not appear on the product page. I hope it is clear now.
2- The tags are coming from this plugin. Please check this detailed article to understand how to edit/remove these tags: https://www.portotheme.com/forums/topic/how-to-remove-or-edit-the-shop-page-filter-tags/
Regards, P-THEMES.
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The Alpus AI Product Review Summary Addon plugin is activated, the chatGPT api key is saved and the plugin indicates that review summaries are generating. Like I said in my original question, why does the shortcode appear in the view of the product page as if the plugin is not active, but the review tags appear fine (which are also coming from the same plugin)?
Hello, @hoofpick,
Thanks for the detailed explanation. However, this doesn’t happen on our test site I just tested and confirm as well. Would you please contact us via our support forum by creating a ticket and describe your issue in detail with sharing your site admin access so that one of our customer support team member will be able to check your issue on your site and assist you further accordingly with a proper solution.
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Friends, today I restarted my wordpress that included Porto and when I go to enter my purchase code it tells me that my license is already active, however this is impossible since I am under the same web domain, url and server, and I restarted everything. . ...I need help using the theme again. Thank you. I’m trying to reset the license from the P-Themes website but it won’t let me…
Hello, @ceojesusbarreto,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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I thank you for your full attention, I was worried about the situation. Although they explain that they do not have live or real-time support, their responses and solutions were correct and fast, totally grateful.
Hello, @ceojesusbarreto,
You’re welcome! I’m glad I could assist you effectively despite the lack of live or real-time support. If you have any further questions or concerns in the future, don’t hesitate to reach out. Your satisfaction is important to us.
Regards, P-THEMES.
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This sucks, “Alpus AI Product Review Summary is a dependency, but it can’t be installed. Why would i need this? And if it is really needed, why can’t i install it then? (error Code is not valid)
Sorry, this is NOT a sign of good theme quality.
Hello, @opensourcecompany,
Really sorry for the inconvenience, but the plugin is recommended plugin and you can easily install it, but the issue you are facing is because of your purchase code,
As you wrote: “(error Code is not valid)”
So for that, we suggest you please navigate to Porto >> Theme License and unregister the theme from there, and then re-register the theme with the same purchase code.
After that try to reinstall that plugin again from Appearance >> Install Plugins and let me know the result.
We hope this should solve your issue and if not then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
OR you can write us via our email as well: aizazawan55@yahoo.com
I can see you rated a bad review of our theme at the same time of writing this comment: https://themeforest.net/ratings/3562507 so I kindly request you to please change that review as well, as this is not the way, we always try to help you with all possible ways, but we do not have the live support, so it always took a little time. We really thank you for your understanding and cooperation.
Regards, P-THEMES.
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Dear support, let me get things straight: it is NOT my fault when your license system is broken (also as your helpdesk by the way). Additionally your “revoking license site” is broken.
EVERYTHING is broken.
But you limit things by purchase code.
Therefore you get errors and not so happy customers. This does not matter if support is expired or not. An item should work WITHOUT support. Deal with that.
Or fix it -> then you can expect better reviews.
PS: the plugin is REQUIRED, not recommended. That is a tiny difference with a huge impact.
Hello, @opensourcecompany,
The license system is not broken, it is working perfectly fine as we have tested it several times, and also the issue you faced was because of your server IP changed and that is the reason the license was not stuck on your site, when IP changes you have to re-register the license.
Our helpdesk is working fine: https://www.portotheme.com/support/ and you can write via our support forum as well: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/
The revoking license site is working fine too: https://www.portotheme.com/support/reset-sites/
Nothing is broken.
This plugin is recommended plugin but only required for some demos.
BTW if your issue is resolved, then we kindly request you to please change your review, and if not then please share your site WP Admin URL and Credentials with us via our email aizazawan55@yahoo.com so that I will solve it for you.
Regards, P-THEMES.
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I have NEVER seen such bad support. Insisting on stuff which is broken, and then complain when licensees vote for bad code quality.
Now you claim yourself that it is required by some demos. Aha… interesting.
Then better fix this.
Also talking abour reseting license from staging to live:
https://prnt.sc/2URY4solNsa6See yourself. And all the others.
Please do your duty. Other themes do not have these issues (and i license quite A LOT).
Hello Dear.. Please let me know. review Start Color is Gray i want to turn this in yellow or golden
Hello, @jjassociation,
There are several ways to fix it. I’ll explain below for you.
1- The layouts of products by default in the theme are created custom and come from the PORTO >> Template Builder >> Post Types >> Edit the products block with Gutenberg editor when the editor opens you can simply set the rating color from the rating widget. here you can see an example in this screenshot: https://postimg.cc/nM4fkQ29
2- To address this issue, please follow these steps:
Navigate to the Dashboard.
Proceed to "Porto."
Access "Theme options."
Select "Skins."
Choose "Custom CSS."
Paste the provided code at the bottom of the black box.
Save the settings.To view the changes on your site, clear your browser cache and revisit your website.
.star-rating span:before{color:gold !important;}
In the above code the word “gold” is the color you can change it with the color you want.
Regards, P-THEMES.
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now i selected product archive layout (shop) but when i reload page it disappear again
I selected : https://prnt.sc/CtFGYkVn4u1x When Refreshed: https://prnt.sc/PyDoqPhnlFpq
there is not “Save ” button
Hello, @sdjewels,
Once you select the layout in the page layouts make sure that you have set the condition as well: https://postimg.cc/dkH5ZDs1 then check back to your issue by clearing the browser cache.
If still the issue isn’t resolved, then contact us via our support forum by creating a ticket and describing your issue in detail by sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution.
Regards, P-THEMES.
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Can I use product archive page displays theme default pattern instead of shopping product archive via themplate builder becuase i change the primary color but i still see theme default color on shop page so instead of using template builder to show product archive i want to show it directly so i can control the option throught theme opttions.
Hello, @sdjewels,
Sorry for the inconvenience, When you try to edit the shop page block it just shows shortcodes instead of widgets this is why you are not allowed/able to change the settings from it.
To solve this simply navigate to the Dashboard >> WP Bakery >> Role manager >> Allow the builder to edit the “template_builder” like this ‘https://postimg.cc/jWWDVQvv"
And then try to edit the template builder again: https://prnt.sc/Rz80hH4xPn15
Now you will be able to control your settings from there.
Regards, P-THEMES.
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Hello, @sdjewels,
To change the color of the product title on hover, please navigate to Porto >> Template Builder >> Post Type and edit the product type, after that select the Porto Heading element used for the product title, and change the hover color from there as per your requirements, please refer to this screenshot: https://pasteboard.co/kbC6n4zWaVN8.png
And you can change the Menu color from Porto >> Theme Options >> Menu >> Menu Styling as per your requirements: https://pasteboard.co/zdxYq5aumwXp.png
Regards, P-THEMES.
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I notice two type of header missing after in installed & import demo:https://prnt.sc/Vb0FxlcSV8oH
Hello, @sdjewels,
Thanks for your contact, the issue you are facing is because of the Full Site Editing Mode, In this mode, you can use only template builders to full-site edit. Theme options and metaboxes that are unnecessary and overridden are removed. You will be no longer disturbed from complicated relationships of options.
Now it’s possible to edit anything. Say goodbye to word “static”. You can build any type the way you want using FSE mode.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/?s=Full+Site+Editing
Regards, P-THEMES.
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Hello, it’s been a while since I’ve written here, I have a question… I can’t activate “Porto Theme – Functionality”... I get this message… “The plugin could not be activated because it caused a fatal error.”
I would like to know why it is…
Hello, @genpi,
We’ve conducted numerous tests and confirmed that the issue isn’t occurring at our test site or other customers’ sites. It appears to be isolated to your site. To resolve this, we need to identify the root cause. If your site is live, we kindly ask you to clone it and provide us with the WP Admin URL and Credentials through our support system. This will enable us to investigate the issue directly on your site and assist you accordingly.
Regards, P-THEMES.
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Hello.
How can I add images to a porto carousel using WP Bakery?
It seems tahtthe is no option to insert photos…
Am I missing something?
Hello, @minamoto19,
Please follow the link below and copy the Carousels you want, then paste this in text in WPBakery and change the images to what you want to display: https://www.portotheme.com/wordpress/porto/shortcodes/carousels/
Please refer to this screenshot: https://pasteboard.co/OmjIdpGdRLwr.png
Regards, P-THEMES.
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is it possible to have a vertical text or heading?
Hello, @dauyeung,
Yes, It is possible, Please follow below:
1. Using transform:
Add a Heading element and give it a Class under the Advance tab(only if you are using Elementor, If using a pro version you can use the CSS section by Elementor) After that navigate to Dashboard >> Porto >> Theme Options >> Skin >> Custom CSS and paste the code
.vertical-heading {
transform: rotate(-90deg);
}
Change the (.vertical-heading) to whatever it is in your case, and also deg to where it suits your needs best.( see attached image for better understanding)
https://postimg.cc/jLKMwkhK
https://postimg.cc/zHkSF8kN
https://postimg.cc/zHDpMyvv/results/
https://postimg.cc/xkyv29Wz
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Hello support team. I an editing my client website and i have a problem. In template “Auto Services”, in section with ‘Twenty Years of Top Experience’ image in right moves/floates while scrolling. But in my case it is not happening. I am using elementor. Image: https://ibb.co/K9SgLf7
Hello, @iamabhyas58,
Thank you for reaching out to us with your concern.
Upon reviewing the “Auto Services” template in the Porto theme demo, it appears that there is no floating or moving effect applied to the image in the “Twenty Years of Top Experience” section.
You can verify this by visiting the following link: https://www.portotheme.com/wordpress/porto/elementor/auto-services/To address your requirement for the image to move or float while scrolling, you can utilize Porto theme’s Floating Animation Options. These options allow you to add dynamic animations to elements, including floating or rotating effects: https://postimg.cc/zb1Rvrxq
We recommend exploring these options to achieve the desired effect and adjust them according to your preferences.
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Thank you. The issue is fixed. I want to tell you that there is animation in demo. Please check here: https://www.portotheme.com/wordpress/porto/auto-services/
Hello, @iamabhyas58,
You’re welcome! I’m glad to hear the issue has been resolved. Thank you for letting me know about the animation demo. I’ll definitely check it out at the provided link.
Regards, P-THEMES.
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Hello. I have another issue.
In “Auto Services” template in appointment page while changing placeholder color of form it is not changing for dropdown list. I want to show different color at first and after selecting option it should change to black.
https://postimg.cc/gLR67fYSHello, @iamabhyas58,
Could you please contact us via our support system with your client theme purchase code and with the site URL so that we can have a look into it for you and help you out.
Regards, P-THEMES.
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hi, in porto energy demo template, in services slider on home page, there is a “more details” button under every service. I cant find where to change the text, can you tell me where it is located?
Hello, @fatonee,
The layout of the services showcase is created custom from the template builder.
Navigate to the Dashboard >> Porto >> Template Builder >> Post Types >> From there edit the services type block with Gutenberg editor ” https://postimg.cc/K45HnFdf ” when the editor opens you can simply change the text as per your need.
Please refer to this article for further assistance: https://www.portotheme.com/wordpress/porto/documentation/type-builder-elements/
Regards, P-THEMES.
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Had theme well over 6 months and not used it, thought I’d give it a try. I’ve just tried to edit a template from a demo import (Shop1) (header) in elementor and convert it from a section to a container and there appears to be no way to make it full width? Tried changing Elementor Layouts: Elementor Canvas, Elemento Full Width and so on. Always leaves a margin? How to use containers with this theme to reduce DOM? Thanks in advance Jon
Hello, @Jonnyboy1,
Actually, a container always shows a gap this is why it is called a container, Elementor introduced this feature in several updates. Kindy check these articles to understand how to set the width of flexbox containers of Elementor: https://elementor.com/help/full-width-not-working/ and https://elementor.com/help/set-flexbox-container-size-behavior/
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Hello, @Jonnyboy1,
Would you please contact us via our support forum by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
Regards, P-THEMES.
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Hi @PT-Support2, Thanks for your reply, I’ve submitted a ticket. Once again thanks for the assistance.
You’re Most Welcome!! and thanks for contacting us.
Great product, I want to make it so when I click on image it shows up how it shows up when you click on the + on the product page image featured.
How can I achieve that?
Hello, @robert301990,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.single-product .product-images .zoom {
width: 100% !important;
height: 100% !important;
}
.single-product .product-images .zoom i.porto-icon-plus {
opacity: 0 !important;
}
Regards, P-THEMES.
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Hi support team. I have to edit my clients existing website with you theme and i have a problem: in version “Business Consulting 3” the masked and animated porto heading and its whole column does not appear on mobile. Its possible to show the heading on mobiles? Thanks, Best regards, PZ
Hello, @pzolee,
Would you kindly reach out to us through our support system? Please attach a screenshot showing the section that isn’t appearing on mobile. Also, provide your client site’s WP Admin URL and Credentials so we can investigate and assist you further.
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Thanks, I meant this part, this column and heading. https://ibb.co/1Rxbfg2
Hello, @pzolee,
Thank you for providing the screenshot of the section/content. However, please note that this section/content is currently hidden on mobile devices due to a default theme class. To display the content on mobile, you can easily edit the page using your page builder. Once in the editor, simply remove the “d-none” class. Here’s an example screenshot illustrating the process: https://postimg.cc/TLBDm4pc
Regards, P-THEMES.
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Yes, btw i found it, it works now, THANKS
You’re Most Welcome!! 
