12884 comments found.
We found a problem, and we check this last one also on your demos available, with a safari version 14, some users have this issue: on desktop, clicking on cart or user icon, website make a overlay showing nothing, on mobile some users, always on safari, but someone also on chrome, if they click on mobile menu, menu doesn’t appear… Will it be solved on next release? Is this a problem you are already aware of? Thanks in advance…
Hello,
Unfortunately, Safari 14 browser lacks the support of gap property for Flexbox and inset property for absolute positioning. The following properties are important to reduce CSS file size and to avoid an excessive DOM size, improving page speed. Woodmart started to implement this property after it was first used in WordPress default themes and Elementor builder. Using older browsers may not support features provided by WordPress since it requires two latest versions of Safari browser which is Safari 16 and Safari 17 to work properly (https://make.wordpress.org/core/handbook/best-practices/browser-support/).
Kind Regards
Which hosting are you suggesting for woodmart theme with around 3000+ products? We tried litespeed server. But site become unstable with litespeed and even wprocket too and half things stopped working like breaking jquery, js and more. We want speed like your demo wesbite.
Hello,
It may depend on a lot of different factors. We usually recommend using Kinsta, Cloudways or Bluehost for WordPress projects.
Kind Regards
Can you please be specific and let me know which server have you used in your demo website? So, we can use the same to setup your Woodmart theme with our products. (Our main concern is speed). Please tell me about only woodmart theme and not provide suggestions based on general answer for wordpress.
Here is an article about how to select the right server and optimize your website properly https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/
Hi I don’t understand, but in home, shop, contact etc my website is correctly translate, but in shop categories is always in English, add to cart, home, default sorting… I don’t know why I don’t have custom layouts
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Hi, Where can I found more of the menu icons to template furniture2 ?
Hello,
Thank you for your question. You can find a lot of SVG icons for your website here https://www.flaticon.com/
Kind Regards
Greetings
I would like to report what I think is a small bug from your theme.
In any product archive page, if a product is out of stock and you hover on the “read more” eye icon, instead of only a “read more” label, there seems to also appear with a whole bunch of code.
You can see an example here: https://www.plantoys.gr/product-category-eng/blocks-construction/?lang=en
Thank you very much
Hello,
Please disable any plugins that are not directly related to our website’s theme and provide us with your admin access details. We will log in to your account and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder Use the contact form on this page https://themeforest.net/user/xtemos
Thank you in advance.
1- Is the theme compatible with Dokan Pro?
2- My site has multiple sellers. Can I add the seller’s name to the product?
3- Can I choose anything from the demo and convert it to multi-vendor? For example, when I choose demo handmade, can I make it multi-vendor?
4- Can I modify or change the color of the theme?
5- Is it possible to add stores for sellers? So that every seller who has a store has a special link to display his products?
6- Is it possible to add a list of best sellers to the home page?
7- I want to translate my website into Arabic. How do I support the language?
Hello,
Thank you for being interested in our theme and contacting us.
1. Yes, our theme is compatible with Dokan PRO.
2. 5. 6. You need to consult with the plugin developer for help on this matter.
3. Yes, you can use any of the prebuilt websites to create a multivendors website.
4. Of course, you can set your colors and fonts in our Theme Settings.
7. Yes, you can translate our theme to Arabic without problems.
Kind Regards
My question No. 6: My add-on is Dokan Pro, which supports adding stores But is the theme compatible with Elementor so that I can add new menus to the home page or modify or delete a menu in the theme? Also, add a banner, slider, or any elementor content?
What is the way to translate the theme into Arabic and turn the page from left to right?
Yes, our theme is fully compatible with Elementor and supports all its widgets.
You need to install RTL version of WordPress and then the theme will be RTL by default too.
Hello Mr. Authorized. I purchased your licensed Woodmart theme on Envato Market. But I am having a problem with updating. The version I have installed is “Woodmart 7.3.3” but I saw that you brought the “7.4” update. Can you please help me so that I can update my theme to the latest version?
Also, when I go to Appearance / Themes, I see the following error under my theme.
Problematic themes The following themes are installed but missing.
Name Description Documentation Stylesheet missing. delete Licensing Stylesheet missing. delete Plugins Stylesheet missing. delete
Hello,
We have answered your question on our support forum. Please continue the conversation there.
Kind Regards
When you turn on Social media links you get the badges on the side of the screen for your chosen links to your social media pages. They show on a full screen browser I would like then to show on a mobile device as well. Is this possible?
Hello,
Add the following code snippet to the custom CSS section in Theme Settings to fix this
body .wd-sticky-social {
display: flex;
}
Kind Regards
Hello, can you please tell me what should I install, Wordpress or Woocommerce hosting, so I will not have any problems with theme? Also can you please tell me how to sign up in your forum, is it automatic from here or I need to signup with same credentials?
Hello,
Thank you for contacting us.
You need to install WordPress on your server or hosting and then install our theme following the instructions https://developer.wordpress.org/advanced-administration/before-install/howto-install/ https://xtemos.com/docs-topic/installation-process/ You can create an account on our support forum here https://xtemos.com/my-account/ Find your purchase code as described in the article https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeKind Regards
Hello i noticed a problem at the checkout. The checkout order review in the checkout is not there anymore. It went down after address fields. I noticed more people got this problem in the past. However the css codes are not working for me.
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello there,when i try to re-connect to instagram because the previous connection has expired but i can not choose facebook/instagram account at the final step . Do you know why ? i have updated all the plugins – wp and theme.
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi,
My support period has expired, but may I ask where I can set the breakpoint so that the header switches to tablet/mobile view earlier? The issue is that on smaller or older monitors, particularly in PC mode, the header looks completely wrong. I’ve checked your demo sites, and it’s the same issue there as well. For example, on displays smaller than 1920×1080, like laptops or older MacBook Airs, the header and the menu get messed up, becoming two rows, etc. It should switch to the tablet/mobile header much sooner in these cases. What is the solution for this?
Thank you.
Hello,
Unfortunately, there is no option to change the breakpoint for the header responsive view.
Kind Regards
hi, how do we fix the google map inside the Contact Us form, inside admin it mentioned for Development only, front page of contact us show error, tq
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi Guys, Wich Hosting company and plan do you recommend for better speed results?
Hello,
It depends on your requirements; no universal solution exists for all cases. We usually recommend using Cloudways, Kinsta, or Bluehost.
Kind Regards
Thanks !!!
You are always welcome.
Hello. I am using Demo Mega Electronics template. Where can I find out which picture thumbnails are needed for the template and which are not needed. I have too many pictures in my store, I would like to remove the creation of thumbnails that are not used in the template
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello,
I imported my product database from PrestaShop and it went well.
When I want to display the “sale products” on my page it does not work for imported products but only for the new promotional products that I have just created.
Is it possible to regenerate something so that my imported products are taken into account?
regards
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
If you know the answer, maybe it would be better to give it to me please 
I have 5 licenses from you but the support expired 5 days ago..
We can’t say exactly, but the imported data is most likely missing some meta keys that mark products as “sale” in WooCommerce.
Kind Regards
I appreciate your answer, i will buy a new license for the appropriate helping.
God bless
I want next to the values to appears also the following names: - ‘Height’; - ‘width’: - ‘Width’; - ‘Length’;
I paste the following code to the function.php but does not work. Can you provide to me a solution?
“Thank you beforehand!”
// Modify WooCommerce product attributes add_action(‘woocommerce_product_additional_information’, ‘custom_modify_product_attributes_output’, 5);
function custom_modify_product_attributes_output() { global $product; }
if (empty($product)) {
return;
}| <?php echo custom_get_attribute_label($attribute->get_name()); ?>: | <?php $values = array(); if ($attribute->is_taxonomy()) { $attribute_taxonomy = $attribute->get_taxonomy_object(); $attribute_values = wc_get_product_terms($product->get_id(), $attribute->get_name(), array(‘fields’ => ‘names’)); foreach ($attribute_values as $value) { $values[] = $value; } } else { $values = $attribute->get_options(); } // Output attribute values with labels foreach ($values as $index => $value) { echo custom_get_attribute_label($attribute->get_name($index)) . ’: ’ . $value; if ($index < count($values) – 1) { echo ’ × ’; } } ?> |
|---|
$output = ob_get_clean();
echo apply_filters('custom_modified_product_attributes_output', $output);// Function to get attribute label based on attribute name function custom_get_attribute_label($attribute_name) { switch ($attribute_name) { case ‘height’: return ‘Height’; case ‘width’: return ‘Width’; case ‘length’: return ‘Length’; default: return ucfirst($attribute_name); } }
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi there. My support has been expire but i have a small query. while using your review module with image upload, i am getting this error : https://imgur.com/a/dmeRlCd can you please help me with this. thanks alot.
Hello,
It seems to be a problem with your server configuration. You need to consult with your provider for help on this matter.
Kind Regards
hi i do reset password for my account on https://xtemos.com/ to reset purchase code and reset email not delivered to me how reset my password .. my email ghesn202233@gmail.com
Hello,
Please, send us your purchase code so we can help you. Use the contact form on our profile page https://themeforest.net/user/xtemos
Thank you in advance.
Hello, I have had some recurring problems with the template when I activate the JS delay. The menu and cart stop working correctly. Is it possible that you can tell us which parts of the java in the template should be excluded from the js delay? Thank you.
Hello,
Please, provide us with your admin access so we can log in and check this on your side. Use the contact form on our profile page https://themeforest.net/user/xtemos
Thank you in advance.
