5418 comments found.
Hi,
There is a conflict between UDesign Core (4.9.3) and Elementor (3.21.3). Do you have an idea ? All is up to date (WordPress 6.5.2).
When I modify the content of a page, I see the modifications into the Elementor composer. But, when it’s saved, nothing change in the front.
Thank you for your help,
David
Hello, @ZixarMedia,
Would you mind contacting us through our support system? Please provide your site’s WP Admin URL and credentials. One of our customer support team members will then assist you by checking your site and resolving any issues you may be experiencing.
Regards Andon-Design.
I cannot edit my layout builders with elementor. How can I fix this issue? Thanks.
Hello, @tommysyn,
Make sure you enable the element to make the templates editable.
You can do this from wp-dashboard >> elementor >> Settings >> enable Udesign templates from there.
Refer to the image provided: https://postimg.cc/nsj3Vc6X
If you have already done these settings, please make sure you are using the latest versions of the Udesign theme and core plugins.
And if the problem still persists, please contact us through our support system and allow us to debug your site, including disabling all third-party plugins and onsite customization. . I also request you to please share the site’s WP admin URL and credentials with us as well so that we can further investigate this issue on your site.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards Andon-Design.
Thank you for answering my questions. Just one last questions. How do I enable page headers. I think I have disabled them and cannot find my way back to enable them. I am using elementor with woocommerce
And how can you hide a swatch option when it is not required on the product page?
I am using country as a variation, but I have unchecked visible on the product page. However, It is still showing on the product page as Country:
There is nothing coming next to it. And I can see clear all below it.
i have disabled swatches as they are not relevant for me. Thank you
Hello, @daudi250,
1) To enable headers on pages, Go to WP-Dashboard >> Udesign >> Layout >> General Layout >> Header >> select the Header which you want and save the settings.
2) In this regard you need to check the following documentation: https://woocommerce.com/document/variations-as-single-products-for-woocommerce/
Regards Andon-Design.
How can you add progress bar on the cart page like there is one in Demo?
Shopping cart >Check Out> Order completed.
Is there a way to add free shipping bar without any plugins? You need to add $xxx amount to be eligible for free shipping?
Hello, @daudi250,
1) Can you please be more specific in this regard by sharing the Image(s) along with the exact Page URL so that we can better assist you off?
2) Yes, you can enable free shipping. For this, you need to check the following documentation link: https://woocommerce.com/document/free-shipping/
Regards Andon-Design.
Hey,
Thank you for letting me know. This an example of the checkout step process. Like it tells you where you are at:
https://www.elegantthemes.com/blog/wp-content/uploads/2022/09/cart-timeline-cart-1536x266.jpgSomething like this.
For free shipping I meant something like this in the template. Like I dont want to add any plugins.
https://www.google.com/url?sa=i&url=https%3A%2F%2Funlimitedwp.com%2Fecommercehints%2Fwoocommerce-spend-x-to-unlock-free-shipping%2F&psig=AOvVaw3abVRAKngTT6hjA6JM8VE_&ust=1713617725010000&source=images&cd=vfe&opi=89978449&ved=2ahUKEwi-n8HPqc6FAxXGT2wGHfMOBksQjRx6BAgAEBUHello, @daudi250,
Sorry to say this is not possible using theme options.
It will eventually require Customization to do so and we at this platform provide dedicated Support related to Theme Options related issues only.
Further, if you want to avail paid Customization Services, then please contact our Customization Team at both of these Emails: ptheme.customize@gmail.com pthemes.developer@gmail.com
Or can use third party plugins like: https://wordpress.org/plugins/woo-multistep-checkout/
Hope you can understand our limitations.
Regards Andon-Design.
Thank you for this.
The feature of frequesntly bought together in the theme. I want to add the parent product and not the variation. Any idea from where I can find the actual hook used by your plugin or theme?
Hello, @daudi250,
Actually, in the theme feature “Frequently Bought Together” you can just enter the product titles that you want to add in it nothing else. Check the complete guide to understand better: https://d-themes.com/wordpress/udesign/documentation/2021/11/03/frequently-bought-together/
In order to customize this feature please reach out to our customization support at: https://www.portotheme.com/customization/ They will further assist you.
Regards Andon-Design.
It is adding /Finding the variation name titles and not the product title as your mentioned. I have variable products on my website based on country restriction.
Product A sold in 2 countries at 2 different prices. Country A different price and different SKU. Country B same. I wanted the parent SKU and not the variation of the product to be shown.
Anyways. Thank you
Hello, @daudi250,
I see, Thanks for the explanation, As per your store situation for product variations based on different countries, You may then contact our customization team I told you in a previous reply. There is no option available in the theme right now that I can tell you to fix/change or customize it. I hope you understand.
Regards Andon-Design.
Hi,
I bought several licenses for different projects, and since yesterday Chrome Inspector gives multiple errors (404 for a minified file) and this error:
webpack.runtime.min.js?ver=3.20.4:2 Uncaught (in promise) ChunkLoadError: Loading chunk 357 failed.
Plugins and core are all up to date. I’ve reached out to Elementor and they say it’s a problem with the theme.
thanks in advance.
Ray
Hello, @rayalist,
Could you please kindly contact us via our support system with your site WP Admin URL and Credentials so that one of our customer support team member’s will check that for you on your site and help you out.
Regards Andon-Design.
Hey there! I was exploring the features of the recent update for “uDesign” and I must say, the customization options are quite impressive. It got me thinking about user engagement and profiles within the theme. Do you have any recommendations for integrating a robust user profile and social community system into “uDesign,” something that truly enhances the user experience and fosters a sense of community?
Also, I’ve been looking into a plugin called Youzify for WordPress. Have you heard of it, and if so, do you think it could complement “uDesign” effectively in terms of building a vibrant online community and engaging user profiles?
Looking forward to your insights!
Hello, @bobdavis6,
First of all thanks for showing your interest in our theme. we really appreciate it.
The thing is in our theme there is no specific option for user profile management or social community in the theme. Because profiles/user management by default is handled by WordPress. However, regarding the plugin you suggest “Youuzify” I have checked this plugin on the WordPress market and gone through its features as well. It will allow Community, User Profile, Social Network & Membership kinds functionality on your site. You can use this plugin with our theme I hope it will work fine and you will never face any issues, If something goes wrong you can contact our customer support team by creating a ticket and they will properly guide you.
OR you can try with buddyPress plugin as well.
Regards Andon-Design.
The plugin Essential Grid 3.1.1 has a security vulnerability, and there is an updated version 3.1.2. When will that be available? https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/essential-grid-2/essential-grid-311-unauthenticated-private-post-disclosure
Hello, @soupbone,
Sorry for the inconvenience, we will update it soon in our theme package.
Regards Andon-Design.
I just updated the UDesign theme today 4.9.2 -> 4.9.3, but the plugin Essential Grid 3.1.1 with the security vulnerability did not update from 3.1.1 to 3.1.2. When will that update be available?
My UDesign theme is updated to 4.10.1, but the plugin Essential Grid 3.1.1 with the security vulnerability did not update from 3.1.1 to 3.1.2. When will that update be available?
Hello, @soupbone,
Sorry for the inconveniance, We already released the updated version of the plugin with the theme update.
Udesign: 4.10.2
Essential Grid: 3.1.2.2Please try to update the plugin from Appearance >> Install Plugins and if still you will face the same issue then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
hi, for my website luciaaliberti.it i updated the theme but i loses all… the home page is blank… the pages are blank… and if i insert the license code i have this error: already_used Please check purchase code again. it’s a disaster.. how can i solve?
Hello, @mirkoz,
I have reset your purchase code, Please de-register and then re-register your theme again with the same purchase code and then try again.
Regards Andon-Design.
ok, now registration code works.. but i lose all the pages content… now i see the udesign logo and nothing on the home.. how can i recover the old pages?
Hello, @mirkoz,
For recovering your content, we suggest you to please reach out to your hosting provider and ask to run the backup of your site.
Regards Andon-Design.
it’s not a problem of content or backup. I lost only the page content… the files are ok…
Hello, @mirkoz,
Regrettably, the theme does not offer an option to restore deleted pages. Furthermore, this issue is unrelated to our theme. The only feasible solution is to restore from a backup.
Regards Andon-Design.
Theme and theme core won’t update. When updating the theme, I get a message ‘An error occurred while updating UDesign: already_used’; when I tried to update the core, it says ‘failed’.
How can I get this updated?
Hello, @carricdesign,
I have reset your purchase code, Please de-register and then re-register your theme again with the same purchase code and then try again.
Regards Andon-Design.
Before I do this, I’m curious to know which code you reset. I’ve bought a few licenses over the years. Can I reply to the email I received with the purchase code for the site that won’t update to confirm? I don’t want to screw up the rest of the sites. LMK – thx.
Hello, @carricdesign,
I can confirm that there is no license that is registered on any of the sites with your Envato username, so please try to re-register the themes now with all of your purchase codes.
Regards Andon-Design.
Hello community,
I am having trouble to reach the support page. Does someone have the same issue?
https://udesigntheme.com/support/Thanks in advance
Hello, @aaallleeexxxx,
Apologies for any inconvenience caused. Please utilize our support system URL at: https://d-themes.com/udesign-support/
Thank you for your understanding.
Regards Andon-Design.
Hello How do I change the website my purchase code is attached to. The website I used it for is no longer in use.
Hello, @tommysyn,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
I bought the theme 10 years ago in 2014. I have not used it in a while. I am getting this error when trying to use on a test site: already used Please check purchase code again. Can you reset my license please?
Hello, @sammybotz,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
core update does not update. I cannot update to version 4.9.2.
Hello, @unsaldeniz,
Sorry for the inconvenience while using the Udesign theme.
Here I dropped the latest version of Udesing core plugin.
You can download and activate it on your site.
If the problem still persists, please contact us through our support system. We will update it on your site.
https://uploadnow.io/f/KTrVbGt
Regards Andon-Design.
Thank you for sharing.
You’re Most Welcome!!
Hi,
I have a problem to find and use the widget “Post Content”. Its not visible in the editor when I create a template for a post with the Single Builder. At the same time the widget is visible in the editor when I use the regular Elementor Theme Builder.
I have deactivated and activated the udesign core plugin, but the problem remains.
Any suggestions?
Hello, @EvenBetterThanTheRealThing,
There is no widget in the single builder to add the post content, However you can simply use any text or heading widget to show the post content in the single builder by using the “dynamic content” settings in the text or heading widgets please check the screenshot to understand better: https://postimg.cc/2Vpb8qkc and https://postimg.cc/KKyDkZPF
By following this steps you will be able to resolve your issue.
Regards Andon-Design.
Hi, I have requested a refund on 31 March, but did not receive a refund or any reply from you. Could you please follow up – thank you.
Hello, @EvenBetterThanTheRealThing,
Why do you want a refund? Could you please explain in detail, and please write a reply via my email: udesignaizaz@gmail.com so that we can discuss there further?
Regards Andon-Design.
There are some problems, that I just can´t work with:
1. When the browser changes to dark mode, the editor becomes not readable. There is no setting to activate or deactivate the dark mode for the udesign panel. The udesign panel hides the dark mode setting that is within the Elementor settings. I had to change the settings of the browser, deactivate the udesign core plugin so that I could access the Elementor settings… just to create a mode and setting that was no pain for my eyes.
2. I had mentioned this in the comments section: The “Post Content” widget is not visible in the editor. At the same time the widget is visible in the editor when I use the regular Elementor Theme Builder. Using “Text Editor” or other widgets with dynamic content is a workaround that I could accept from a free theme, not a paid theme.
The overall experience to create a post layout template didn´t convince me to use this theme.
You can see some screenshots here: https://drive.google.com/drive/folders/1wXTzV82qV9rmzyF-UDHp0GpAruhltQo9?usp=sharing
Hello, @EvenBetterThanTheRealThing,
Thank you for reaching out and sharing your feedback. We sincerely apologize for any inconvenience you may have experienced while using our theme. Your feedback is invaluable to us as it helps us improve our products and provide a better user experience for all our customers.
We have forwarded your concerns regarding the readability issue when the browser switches to dark mode and the visibility of the “Post Content” widget to our theme development team. They are currently investigating these issues and will work diligently to resolve them in future updates to the theme.
In the meantime, we understand that these issues may disrupt your workflow, and we appreciate your patience and understanding. We encourage you to continue using our site, and if you encounter further difficulties or have additional feedback, please do not hesitate to contact us.
Again, we apologize for any inconvenience and thank you for bringing these matters to our attention
Regards Andon-Design.
Hi, please, reset my license code. I`ve tested theme, now I want to use it on new project, but license code is already used. Thank you
Solved, thank you!
Sound’s Good!! 
Hi,
Elementor gets stuck at the LOADING screen and safe mode opens the page but it looks all messed up. I already tried following what Elementor troubleshooting suggests, disabled all the other plugins, there is no any additional code, I tried rolling back the Elementor version, changed the theme version. Nothing worked.
I see many people were complaining about this issue. Obviously there is something wrong with the theme and Elementor compatibility. Can you please have a look and solve this once and for all?
I can’t submit a ticket, please don’t ask me to do that. It was working fine until your update. So I would appreciate it if you could look into this.
Thank you in advance.
Kind regards.
Hello, @josh2702,
We understand the gravity of the issue at hand. However, it’s important to note that on our test site, we’re currently utilizing the latest versions of the theme and Elementor without encountering any issues.
Could you kindly reconsider the troubleshooting steps? This involves deactivating all third-party plugins temporarily and switching to the parent theme for a while. Additionally, ensure that you’ve updated the core plugin along with any recommended plugins.
If these steps don’t yield the desired results, we’ll need to delve deeper into the situation on your site. For that, we’ll require your site’s credentials to proceed with further debugging.
Refer to the images provided: https://postimg.cc/gallery/zgbrYJq
Regards Andon-Design.
I recently updated the theme and Elementor and now Elementor won’t load the editor. Any ideas?
Hello, @hylandgraphics,
Please ensure that you’ve also updated the core plugin.
If the problem persists, we advise you to refer to Elementor’s official documentation:
https://elementor.com/help/cant-edit-with-elementor/
https://elementor.com/help/troubleshooting-a-slow-loading-elementor-editor/
If the problem persists despite these steps, please back up your entire site and reach out to us through our support system with your site’s credentials. We’ll examine the site and assist you further.
Regards Andon-Design.
Hi guys, plz reset my licence. Thank you
Hello, @Azerty514,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Thanks Andon, how can I reset my licence by myself?
Hello, @Azerty514,
You have to unregister the license by Login to your site and under Udesign >> Theme License unregister the purchase code.
Regards Andon-Design.
Hi i just created a new template “type builder” by downloading the “Yoga Blog” template. When using this in a posts grid, the individual post come with a hoover effect of – having a bubble top right than extends over the complete picture when hoovering the image. How can I get rid of this hoovering effect? Looking at the type in the builder and the post grid, I think I have disabled all hoovering effects, but the effect is still there. thanks for giving me a hint where I need to search for disabling the hoover effect.
solution found – thanks!
Sound’s Good!!
You are the best.
Hopefully the last question
I have created a new page based on the standard Layout that I planed to use as landing page in my wordpress site. When I set the new page as home page in “settings/reading” – this new page has now the “home header” and the former home page has another header for standard-pages (I use the medical template). Any suggestion how I can keep the layout for the old and new “home page” and set the new as home in wordpress?
Hello, @rollermobilclub,
You should set the layout type of the new homepage.
Go to your WordPress Dashboard.
Navigate to WP-Dashboard >> Udesign >> Layouts.
In the Layouts section, you'll find various page layouts including the homepage.
Click on the layout option to configure its type.
Additionally, you can choose to retain the old header by selecting the appropriate option in the header settings.Regards Andon-Design.
Dear support team,
I am interested in purchasing this:
https://d-themes.com/wordpress/udesign/digital-agency/But when I click thru the demo sites all the service sites in the demo doesn’t open correctly. Does that mean it won’t open when I am installing this demo for my installation or is it simply just an error on theme forrest?
https://d-themes.com/wordpress/udesign/digital-agency/service/web-development/Also I wanted to know if the very nice graphics are part of the theme when I buy it? Are there more than those already in the demo? Because I love the style of those images and would like to implement them into my site after buying.
Thank you in advance and enjoy your week Alexander
Hello, @aaallleeexxxx,
First of all, thanks for showing your interest in our theme.
‘All the service sites in the demo doesn’t open correctly’
What does this phrase mean? Of course, you can build service pages separately.
And regarding the graphics, please check our studio site. You can choose good blocks if you want. https://d-themes.com/wordpress/udesign/studio/Regards Andon-Design.
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