39340 comments found.
hello, I get this error – The purchase code has been registered too many times. Please contact Avada to resolve.- but since I no longer have support I cannot send a ticket from my client dashboard. Why do I get this? I hope you can help me solve it since it only depends on you. thank you
Hi,
How many times has the purchased code been un-registered and re-registered?
As this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
OR send a message to help@avada.com and we’ll get back to you as soon as possible.
Thank you. – Abbas
Mega Menu option missing from Global Options at Avdanced > Features only legacy Mega Menu option available and its not good to customize Avada V7.11.7 also even select mega menu from the option after saving not refleting in Avada Menu Options it remain as none
Hello @xtragroupit
The mega menu option is not supposed to be enabled inside the Global Options > Advanced > Features, it is actually pre enabled and you will need to set it up from Avada > Library Tab
Here is a very detailed documentation post about this here => https://avada.com/documentation/how-to-use-the-mega-menu-builder/#toc_How_To_Create_A_New_Mega_Menu
If you need any further assistance, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
even i import pre build mega menu and while assign it returns back to none
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will take a look at this for you.
Click Here To Get Avada Support
Thank you. – Abbas
hi, Is it suitable for a bed and breakfast site? Thanks a lot. Balla
Hi,
Definitely. you can pick up any closer looking prebuilt from our ~100 one-click importable prebuilt websites like below one and build on top of that:
https://avada.website/hotel/For the reservation/payment part, you can use any good booking Addon for WooCommerce plugin as Avada offers full integration with WooCommerce plugin for selling your products/services etc.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Hi and thanks a lot, I noticed that there is a cookie setting on the Google map, does it work like this by default? So can the Google map be easily integrated? I noticed that there is a cookie setting on the Google map, does it work like this by default? So can the Google map be easily integrated? Where can I find the list of modules that Avada needs to work? Thanks a lot for your support.
Hello @flashballaden
Yes, Google Maps are already integrated in Avada and can be used as an element, you can read more about it here => https://avada.com/documentation/how-to-set-up-google-maps/
Thanks
-Ammar
Hi,
I’ve licensed this theme to several domains that I no longer have. Is there a way to clear out those domains so I can use the theme again?
Hi
You can unregister the site via the Avada support account and then re-register it via the regular registration method in a new site
In order to unregister a code from a site, you need to log into your support account at https://my.avada.com/
Once you are logged in, please click on the “Licenses” link, Screenshot here → https://prnt.sc/NFHtNk7sDtQC
Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/75kvnLOndV3z
Once unregistered, the purchase code can be used once again
If you do not see the code in the support account then you can add it via the register area, Screenshot here → https://prnt.sc/d39YvL5m0rjQ
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, why my level zoom controller for avada openstreet map is missing?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I bought Avada some time ago, I tested it at first, but I haven’t used the site yet, today I went to install it and the message appears: “The purchase code is already being used on another staging domain.”
Hi
You can unregister the site via the Avada support account and then re-register it via the regular registration method in the site
In order to unregister a code from a site, you need to log into your support account at https://my.avada.com/
Once you are logged in, please click on the “Licenses” link, Screenshot here → https://prnt.sc/NFHtNk7sDtQC
Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/75kvnLOndV3z
Once unregistered, the purchase code can be used once again
If you do not see the code in the support account then you can add it via the register area, Screenshot here → https://prnt.sc/d39YvL5m0rjQ
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
I just wanted to update a customer’s website – it says that the Avada registration needs an update and the website is not registered, even though it was. This is no longer possible with the purchase code. what can I do, can you help me?
Hi
We do see you have valid support. I would request you to please reach out to the support team so that they can check the issue for you. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello, we need your support.
We are an agency, and we manage the site that uses your “Avada” theme on the domain (https://www.henrymorrogh.it/it/) but the owner of the site does not remember the email address of the account ( https://my.avada.com/login/?redirect=%2Fsubmit-a-ticket%2F ).
Please can you check and tell us the email address where we can later recover the account password and update the Avada theme.
I await your response, regards.
Hi
We would request you to please reach out to use on the email here and share your concern
Thank you
Thank you
Hi
Glad we could assist.
Thank you
Hi there, Wordfence is repeatedly alerting me on my sites to the fact that “The Plugin “Slider Revolution” has a security vulnerability.” and to update the plugin. Can you please advise when a new release of Avada will be out with the latest Slider Revolution add-on?
Hi
We have released a new version of Rev slider. Please do backup and update the plugin by going to WordPress admin panel dashboard → Avada → Plugins
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Oh great, thank you so much!
Hi
Glad we could assist.
Thank you
hello. I created a new page and inserted a header background image, but the image is broken. Do I need to upload it in a certain ratio? I uploaded a larger size than the default theme’s image and it still breaks.
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Can I have the logo change depending on which page I’m on? So on the actual front page, I have one logo but depending on what other pages I go to, the logo changes – how can I do this?
Hi
You will need to create a custom header for each page. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
I bought a new Avada license, and this one does not appear in my downloads page I’ve got 10 Avada license, 9 of them are active, the 10th one is for website that I haven’t done yet, so with this new one that i bought on the 31st of march 2024, but the invoice says April 1 2024 I don’t know why?, will be eleven, Ive got this issue since the day I bought the license, i need my new license purchase code that i bought
To resume
I bought a new license and this one doesn’t appear on my download page neither the new purchase code, please help me with this or refund my money to buy a new Avada license again in themeforest
Sorry for my bad English, I’m from Colombia
Hope this time is clear
Hello @danipotter
It appears to me that you are not seeing the purchased Avada item into your Themeforest downloads section, if that is the case you will need to consult ENVATO support about this, Envato has full control over licensing and any Themeforest account related issues. Below is a direct link to their support system. Please fill out a form with them and their team will get back to you.
https://help.market.envato.com/hc/en-us/requests/newThanks
-Ammar
Hi, from last update the performance wizard doesn’t work properly, if I find recommendations the system doesn’t work and return a generic error
Hello @vintagefootballclub
I have just checked the entire wizard making recommended changes and it’s working fine without any issues, can you kindly make sure that it’s none of your 3rd party plugin that is causing this error, in any case the error is still present, kindly open a support ticket so that our team can follow up in details
Click Here to Get Avada Support
Thanks
-Ammar
Hello, with all respect for your work I don’t pay 50 € for extend support about an issue that run from your last update. when I launch performance wizard and I run “find recommendations” the system return an error.
Hi,
For the issue with performance wizard, Hi,
Please reach us directly via the form on the following page (no support renewal needed) and explain your issue and we’ll get back to you as soon as possible:
https://avada.com/contact/#contact
Thank you. – Abbas
Hi, when I send a message from link provided your website return this error: There was an error trying to send your message. Please try again later.
Hi,
This is likely due to recaptcha marking the message as spam – as the form works fine when we test.
In this case you can send a message to help@avada.com and we’ll get back to you as soon as possible.
Thank you. – Abbas
Avada doesn’t allow ACF Pro to add dynamic tab titles in the same way you add dynamic tab content. Do you know why? Or is there a resource available I can use for dynamic tab titles? Thanks.
Hello @rankingquest
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
hello, Is there a way, with Avada, to customize the “password protected” page? (edit the text and design of this password page), because I can’t find the option anywhere? (I’m not talking about login & connexion but about a protected internal page). Thanks for your help.
Hello @williamgrant06
I am afraid that is not a possibility to do that, if you need further assistance with anything else, kindly open a support ticket and our team will get back to you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi can you reset my license so that i could install this theme on new domain?
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here:
https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
In Global options I have set the body typography as “Arial” – 18px but in live website it shows as “Helvetica” – 14px. Kindly rectify this issue asap.
Hello @manojzcharias
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Is it possible to customize My Account page in Woocommerce using Avada?
Hi,
While you can use our Woo Builder feature to create custom single product pages as well as custom product archive pages – the my account page cannot be customized freely like that. For that you might need custom code or use a 3rd party plugin.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you have further queries, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
The latest version of Avada does not work with Contact Form7. Can you please fix this issue.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues with this, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I have a website which is using Avada and the domain name is changing.. so how do I use the license for the new domain as I would not like to use for the new domain
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
Great! Thank you!
We’re glad to assist. 
