12910 comments found.
The new update is amazing, I really like the off-canvas feature on the single product. As usual very fast. Congratulations team Xtemos
Hello,
We are happy that you like our new theme update. Thank you very much for the feedback.
Kind Regards
Good morning! I am considering using your theme to rebuild my old prestashop from scratch. I am having a hard time because I sell carpets that need to be sold as square decimal values. Perhaps you have an extension that works best with your theme? I really appreciate your work.
Hello,
Thank you for contacting us. Unfortunately, we don’t have a plugin to recommend this to you.
Kind Regards
I’m following your guide -> https://xtemos.com/docs-topic/single-product-page-builder
after creating a layout for product page, I set it to show for all products /tried also for a single product id , tried also editing that product and switch to elementor, but it still shows standard layout. Am I missing something?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
my question should be answered publicly since it concerns a point of your public guide. don’t you think?
You can post your website information using the the Private content field that will be visible to our staff only.
that’s the opposite of my point! i am telling you to kindly explain us all publicly how to use the SINGLE product page builder as you show in the link i provided above. I tried ot use it and , well, it does not show with ALL PRODUCTS or SINGLE PRODUCT ID.
Maybe you did something wrong and did not follow our instructions. That is why we need to check your website specifically.
I purchased this theme from one of your partners.
The issue is that after the latest update 7.5.0, the mobile menu is not working, although it was working fine before the update.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Note that we sell our theme exclusively on ThemeForest. So you need to have a valid license purchased.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Dear Xtemos Team,
Thank you for your detailed response and guidance. I appreciate you taking the time to explain how to access support for your WoodMart theme
I mean that I purchased the license from one of your partners, which means that one of them purchased an open license and provided me with a subscription
Best regards,
If you get our theme from your developer then you need to ask him for the purchase also. If he can’t provide you with a valid purchase code then you will have to purchase your own license of the theme here https://1.envato.market/QdJGb
Themes
Your themes are all up to date., but actually it is theme Version: 7.4.3, it is not automatically updated, why?thanks
Hello,
Please follow our tutorial to update the theme to the latest version https://xtemos.com/docs-topic/update-the-theme/
Kind Regards
Hi there,
Our support has ended on April 27, 2023. In the feature list is stated that I will get ‘Lifetime auto-updates’. However I can’t seem to update the theme to the latest version as the support has ended. Was that not a standard practice back then or is this an error on your end?
Hello,
You still have access to theme updates and can proceed following our documentation https://xtemos.com/docs-topic/update-the-theme/
Kind Regards
As a owner of Woodmart theme, after update to from 7.3 to 7.5. Website is broken… Not working ! Previous updates have been going through as they should, but this latest one is bad
Hello,
Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
Tried another theme update and it went well!
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Hello,
You can update the plugin to the latest version via Dashboard -> WoodMart -> Plugins.
Kind Regards
NICE THEME
Thank you! 
I have had this template for a while. I do appreciated the pre build site. but I wish more eCommerce shops sites would be created like etsy, 1stdibs , as a shop not for vendors . also A more modern blog site. Thanks for all the hard work and keeping the template updated.
Hello,
Thank you very much for your feedback. We will consider this feature request for our future updates.
Kind Regards
Hello, team from Woodmart! The last date for this theme is April 16, 2024. Is this theme compatible with the current version of WordPress ?
I mean, is it fully compatible with the latest version of WordPress?
Hello,
Thank you for your question.
Yes, our theme is fully compatible with the latest version of WordPress.
Kind Regards
I just updated to Woodmart 7.5 on 2 sites, and I only had problems, I can’t believe it.
Mobile menu and cart stopped working.
On one of the sites, I downloaded a version of the previous woodmart and woodmart core (from another that had not yet updated) and tried to update, but I had other problems.
I even managed to get the menus working again, but the icons were all broken, and when activating the new theme, the icons started working again, but the menu stopped working. I saw that my support had expired, but in this case, it generated several critical problems. the update.
The website that is updated and without the menu working is this: https://www.dyusar.com.br/ And the site where I turned the version back on and the icons bugged is this: https://www.driconfort.com.br/How to resolve this?
Note: I managed to solve the icon problem, I just changed it to another set and saved it.
But the website https://www.dyusar.com.br/ which is still updated, the Menu does not work.
I ended up restoring version 7.4.3 but what a headache, I spent more than 2 hours solving this, it’s unfortunate that this type of serious problem happens after updates =/
Hello,
Thank you for contacting us, and we are sorry for any inconvenience you faced working with our theme.
Please update the theme to the latest version and provide us with your admin access on our support forum. Our specialists will check the issue and resolve it for you asap. https://xtemos.com/forums/forum/woodmart-premium-template/
Kind Regards
I can no longer open a ticket on the forum….
It says that my support has expired, but here where I am typing this message, I still have 30 days of support.
Remembering that I have already purchased 12 licenses…
But I managed to solve it by returning the version (after almost 3 hours), and I’m going to keep it there for a long time, until I’m sure the new one is ok.
Please send us a message using the contact form on our profile page so we can check this for you. https://themeforest.net/user/xtemos
I managed to click on the license update and it updated the support date on the forum.
OK, great. Please create a topic on our support forum so we can help you.
Hello, will there be a discount soon? If it comes, I would like to buy 5 pieces
Hello,
Thank you for being interested in our theme and contacting us.
Currently, we don’t have plans to run any promotional events in the near future.
Kind Regards
Hi Xtemos,
I have attached screenshots with the section I wish to remove circled in red. Could you guide me on how to remove this section, please?Thank you for your support.
Kind regards,
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
My existing website was working fine with woodmart. But Now, it takes a lof of time to load front end. Backend is working fine. In order check this I tried activating the 2023 wordpress theme, frontend works perfectly. when i activate the woomart theme again. the website loads very slow. so, I kindly request you to provide a solution for this.
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
This is not about support. backend admin panel is working and the front loads endless and server goes down. provide me a solution.
Yes, it looks like you need support from our team on your website. And we provide support via our forum only so please create a topic there.
I would like to use the filter module YITH WooCommerce Ajax Product Filter Premium in my e-shop. Unfortunately the filters do not display successfully on mobile. In the computer view the filters are nicely present. What is wrong and does woodmart somehow block the filters created with another module in the mobile view ? screenshot: https://prnt.sc/4LEYeLo8NWos
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Dear WoodMart Support Team,
I am writing to address a critical issue regarding the speed performance of my website, which is built using the WoodMart theme. Despite numerous attempts to optimize the site’s speed, including upgrading the hosting package and configuring caching plugins like WP Rocket and Imagify, the loading time remains unacceptably slow. It takes approximately 20 seconds to load each page, severely impacting user experience and site functionality.
I have diligently followed all recommended optimization practices, including minimizing the use of plugins and ensuring proper image optimization. However, even with minimal content (only three to four sections on the main page), the speed issue persists.
Comparatively, when using alternative themes, the website’s speed is significantly improved. This discrepancy leads me to believe that there may be specific factors within the WoodMart theme affecting performance.
As this issue has persisted for five months, despite our best efforts, I urgently request your assistance in identifying and resolving the root cause of the speed problem with the WoodMart theme. Swift resolution is essential to ensure the continued functionality and success of our website.
I appreciate your immediate attention to this matter and look forward to your prompt response.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
I am unable to create a new topic because my support has expired. Without confirmation that you can fix my speed issue, I don’t want to extend the support because I have already spent a lot on speed, but nothing has changed. Please confirm after checking my issue.S before extand support i need confrimation.
Your website speed depend on a lot of different factors. You can read more information about this in our article here https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/ If you see any issues caused by our theme, our support specialists will help you asap. But overall website optimization is out of our theme support scope.
Hey there! I’ve been exploring the features of WoodMart and I’m curious about the compatibility with user profile and community plugins. Do you have any insights on how WoodMart integrates with such plugins to create a seamless user experience? Also, in your experience, what are the key elements that make a theme truly community-friendly?
On a separate note, I’ve come across a plugin called Youzify that claims to enhance the social and community aspects of WordPress websites. Have you heard of it, and if so, what are your thoughts on the role of such plugins in empowering user engagement within a WordPress theme?
Looking forward to your valuable insights!
Hello,
Thank you for being interested in our theme and contacting us.
We didn’t have a chance to test our theme with these plugins. In general, they should work without any issues. If you face any, feel free to contact us, and we will help you.
Kind Regards
Hi,
is there a recent glitch / fix / patch for coupons recently?
I have an issue using advanced coupon pro with a coupon that make a reduction directly on the shipping.
Before the reduction was applied to the shipping amount. now the reduction is made on the total.
For example if shipping was 10$ – 2$ = shipping was displayed as 8$ now it is displayed at 10$ but 2$ is removed from the total.
Overall the total is good, but this is confusing for the client that the shipping price is not reduced.
Thanks
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
I need to extend the support even if this is a bug? I’m just asking if there is a recent fix about the coupon and shipping? In your patch list some patch have no description so this is hard to figure out if we need to apply it or not… I don’t want to break it more than it is…
This functionality is unrelated to our theme so there shouldn’t be any bugs caused by WoodMart. But if it appears to be a bug, we will fix this and return your money back for the support extension.
What is the latest Elementor version compatibile with the Woodmart theme at the moment? Thanks
Hello,
Thank you for contacting us.
Our theme is compatible with the latest version of the Elementor plugin.
Kind Regards
Thank you.
You are always welcome.
Well, upon checking all the possible Elementor variations ( and the latest update 3.21.0) are not performing ok. Only the old Version 3.18.2 is working OK for me, and all others from that one are messing out my home page, and the infoshop page ( that has 7 sliders). Whenever I have sliders in new versions they are all mixed up and down with most of the images not showing). https://markogavrilovic.art/
Hello,
Please disable any plugins that are not directly related to our website’s theme and provide us with your admin access details. We will log in to your account and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance.
Hi,
thank you for your response. I have to come back here in a day or two, as because of that I can enter my website only through my Cpanel. In the meantime, I’ve updated My Woodmart website with the latest 7.5 version. I had to do that manually for some reason that wasn’t available via my WP dashboard. And now after that, it looks like the problem is gone. Can you check from your end?
Thanks.
Could you please clarify what exactly should we check?
Everything is working now. Thanks
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