12796 comments found.
Hello team, would you please assist me in this matter? The header covers the text, can you please tell us what to set up in order to avoid this? Thank you e.g.: https://archideal.cz/expresni-navrh-interieru-pro-komercni-prostory/
Hello,
You need to disable the header overlap option as described in the instructions here. https://xtemos.com/docs-topic/how-to-enable-header-overlap/
Note that you can create two copy of your header: one with overlap and another without overlap to apply on different pages.
Kind Regards
thank you, you the best!!
You are always welcome.
Hi there! When I’m editing a custom product layout, for example, when I click to edit the typography, I’m taken to the blog posts page and I can’t do anything. I tested in two different environments and the same thing happens. Below is an image: https://imgur.com/JNSN2CO
If there’s anything I can do, let me know! Thanks for the great work on version 7.5, especially the hidden sidebar which was very useful!
Hello,
Thank you very much for your feedback.
Could you please send us your admin access so we can investigate this issue on your end?
Thank you in advance.
Hi! Sended. I deactivated all plugins, leaving only wpbakery and woocommerce. To simulate the error, go to a custom layout, open an element such as product title and click on typography to edit. When you click, you will be redirected to the blog posts page. Thanks!
Hello,
Please update the theme to the recently released 7.5.1 version. The issue should be fixed.
Kind Regards
Hey! Has worked! Thank you very much! You are amazing!
You are always welcome. Feel free to contact us if you have any further questions.
Is your theme compatible with woocomerce simple auction?
Hello,
Thank you for contacting us.
Yes, our theme should work well with this plugin. If you face any issues, please contact us, and we will help you or return your money back.
Kind Regards
How add custom tabs or change additional information tabs?
Hello.
I have product tabs ( built-in Description and additional ) that are displayed by default. The Description tab is convenient and can be edited as a text field through the elementor and it is separate for each product. The additional information tab displays information from the product attribute. In the product card, I can add only 2 additional tabs that I can edit. Therefore, the question is how to leave the Description tab as it is, and make the additional information tab editable and text? Or how to remove the display of the additional information tab but add a new custom tab.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
I can’t create a separate topic there, so please answer here (Your support period for this theme is already expired at February 3, 2024 and you are not allowed to create topics or replies here. To get an access to the support forum you need to extend your support period. You can purchase a support extension for WoodMart theme on ThemeForest. After you purchase the extension, you need to go to your account page and click on “Update” button for this purchase code in the table.). I think this question will be of interest to everyone.
It means that your support has already expired, and you need to extend it on ThemeForest to be able to get support from our team.
Kind Regards
I really like this theme. However, recently I encountered a major inconvenience after updating.
I updated the theme and all plugins, and noticed that the translations stopped working.
By deactivating plugins, I found that the problem arises from Elementor update, which for some reason started interfering with .po .mo translation files. As a result, they stopped displaying correctly and do not work.
Is there any solution to this problem?
Hello,
Please send us your admin access so we can check the problem on your website. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Hey, the latest update broke the Mobile Menu.
Site link: https://tutusbytutu.com
I have checked by deactivating all other plugins except WooCommerce and Woodmart Core. Please check and provide a solution.
There is no cache on the website and I have cleared Cloudflare cache,
Hello,
It looks like you have unclosed `small` HTML tags somewhere in the footer that breaks your website structure. Check the following screenshot https://gyazo.com/8208f630d7e3d28b36a8a16c50389c87
Kind Regards
The new update is amazing, I really like the off-canvas feature on the single product. As usual very fast. Congratulations team Xtemos
Hello,
We are happy that you like our new theme update. Thank you very much for the feedback.
Kind Regards
Good morning! I am considering using your theme to rebuild my old prestashop from scratch. I am having a hard time because I sell carpets that need to be sold as square decimal values. Perhaps you have an extension that works best with your theme? I really appreciate your work.
Hello,
Thank you for contacting us. Unfortunately, we don’t have a plugin to recommend this to you.
Kind Regards
I’m following your guide -> https://xtemos.com/docs-topic/single-product-page-builder
after creating a layout for product page, I set it to show for all products /tried also for a single product id , tried also editing that product and switch to elementor, but it still shows standard layout. Am I missing something?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
my question should be answered publicly since it concerns a point of your public guide. don’t you think?
You can post your website information using the the Private content field that will be visible to our staff only.
that’s the opposite of my point! i am telling you to kindly explain us all publicly how to use the SINGLE product page builder as you show in the link i provided above. I tried ot use it and , well, it does not show with ALL PRODUCTS or SINGLE PRODUCT ID.
Maybe you did something wrong and did not follow our instructions. That is why we need to check your website specifically.
I purchased this theme from one of your partners.
The issue is that after the latest update 7.5.0, the mobile menu is not working, although it was working fine before the update.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Note that we sell our theme exclusively on ThemeForest. So you need to have a valid license purchased.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Dear Xtemos Team,
Thank you for your detailed response and guidance. I appreciate you taking the time to explain how to access support for your WoodMart theme
I mean that I purchased the license from one of your partners, which means that one of them purchased an open license and provided me with a subscription
Best regards,
If you get our theme from your developer then you need to ask him for the purchase also. If he can’t provide you with a valid purchase code then you will have to purchase your own license of the theme here https://1.envato.market/QdJGb
Themes
Your themes are all up to date., but actually it is theme Version: 7.4.3, it is not automatically updated, why?thanks
Hello,
Please follow our tutorial to update the theme to the latest version https://xtemos.com/docs-topic/update-the-theme/
Kind Regards
Hi there,
Our support has ended on April 27, 2023. In the feature list is stated that I will get ‘Lifetime auto-updates’. However I can’t seem to update the theme to the latest version as the support has ended. Was that not a standard practice back then or is this an error on your end?
Hello,
You still have access to theme updates and can proceed following our documentation https://xtemos.com/docs-topic/update-the-theme/
Kind Regards
As a owner of Woodmart theme, after update to from 7.3 to 7.5. Website is broken… Not working ! Previous updates have been going through as they should, but this latest one is bad
Hello,
Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
Tried another theme update and it went well!
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Hello,
You can update the plugin to the latest version via Dashboard -> WoodMart -> Plugins.
Kind Regards
NICE THEME
Thank you! 
I have had this template for a while. I do appreciated the pre build site. but I wish more eCommerce shops sites would be created like etsy, 1stdibs , as a shop not for vendors . also A more modern blog site. Thanks for all the hard work and keeping the template updated.
Hello,
Thank you very much for your feedback. We will consider this feature request for our future updates.
Kind Regards
Hello, team from Woodmart! The last date for this theme is April 16, 2024. Is this theme compatible with the current version of WordPress ?
I mean, is it fully compatible with the latest version of WordPress?
Hello,
Thank you for your question.
Yes, our theme is fully compatible with the latest version of WordPress.
Kind Regards
I just updated to Woodmart 7.5 on 2 sites, and I only had problems, I can’t believe it.
Mobile menu and cart stopped working.
On one of the sites, I downloaded a version of the previous woodmart and woodmart core (from another that had not yet updated) and tried to update, but I had other problems.
I even managed to get the menus working again, but the icons were all broken, and when activating the new theme, the icons started working again, but the menu stopped working. I saw that my support had expired, but in this case, it generated several critical problems. the update.
The website that is updated and without the menu working is this: https://www.dyusar.com.br/ And the site where I turned the version back on and the icons bugged is this: https://www.driconfort.com.br/How to resolve this?
Note: I managed to solve the icon problem, I just changed it to another set and saved it.
But the website https://www.dyusar.com.br/ which is still updated, the Menu does not work.
I ended up restoring version 7.4.3 but what a headache, I spent more than 2 hours solving this, it’s unfortunate that this type of serious problem happens after updates =/
Hello,
Thank you for contacting us, and we are sorry for any inconvenience you faced working with our theme.
Please update the theme to the latest version and provide us with your admin access on our support forum. Our specialists will check the issue and resolve it for you asap. https://xtemos.com/forums/forum/woodmart-premium-template/
Kind Regards
I can no longer open a ticket on the forum….
It says that my support has expired, but here where I am typing this message, I still have 30 days of support.
Remembering that I have already purchased 12 licenses…
But I managed to solve it by returning the version (after almost 3 hours), and I’m going to keep it there for a long time, until I’m sure the new one is ok.
Please send us a message using the contact form on our profile page so we can check this for you. https://themeforest.net/user/xtemos
I managed to click on the license update and it updated the support date on the forum.
OK, great. Please create a topic on our support forum so we can help you.
Hello, will there be a discount soon? If it comes, I would like to buy 5 pieces
Hello,
Thank you for being interested in our theme and contacting us.
Currently, we don’t have plans to run any promotional events in the near future.
Kind Regards
Hi Xtemos,
I have attached screenshots with the section I wish to remove circled in red. Could you guide me on how to remove this section, please?Thank you for your support.
Kind regards,
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
My existing website was working fine with woodmart. But Now, it takes a lof of time to load front end. Backend is working fine. In order check this I tried activating the 2023 wordpress theme, frontend works perfectly. when i activate the woomart theme again. the website loads very slow. so, I kindly request you to provide a solution for this.
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
This is not about support. backend admin panel is working and the front loads endless and server goes down. provide me a solution.
Yes, it looks like you need support from our team on your website. And we provide support via our forum only so please create a topic there.
