Hi dolife-graphic,

regarding this thing please try to disable some plugins that not related to JNews for a while, clear the cache of your site if you are using any caching plugins or cdn caching, if the problem still persist please try to submit a new support ticket in our support forum, from the link below

Click Here To Get JNews Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Hi gemlink-digital,

Thanks for reaching us, it seems we need to check the issue directly on your site, please try to open a new support ticket on our forum. please attach your site information there, you can share it privately in our support forum by checking the set as private reply below the reply section

Click Here To Get JNews Support

Our technical support team will try to help you

Thank you

Hi Rosvaldas,

thanks for reaching us,

currently our theme only support Elementor and WP Bakery

sorry, at this point our post module only available on Elementor and WP Bakery, so if you want to build the homepage with our modules you need to use Elementor or WP bakery, for the blog archives we have prebuilt template and you can also make custom layout

yes, for the authors we have frontend post submit, that author can use to publish post, so they don’t need wp-admin access to publish post, you can check the demo of our frontend submit on the link below

JNews Frontend Submit Demo

yes, you can also use Woocommerce to build a shop page, but for the account page and post stat we have dedicated page for it so we are not using shortcode

Thank you

and how do I setup the registration fields

I’d like them to choose between being a reader or a writer, and is there a way to make each user roles have different access capabilities?

Like readers get less – no paypal no post features?

Also, is there a way to have all the theme features from the video theme style, with a reading only site?

Thanks

Hi thomasmkl,

Thanks for reaching us, for the post that is published from frontend submission, unfortunately, we don’t have the option to make the post directly published the admin needs to approve the submitted post to prevent unwanted posts from being uploaded

sorry at this point we also don’t have a feature to make users choose between roles when registering

for access capabilities, you can use free third-party plugins such as User Role Editor to create a custom user role and adjust the capabilities of the user role

yes, you can have the style of the video demo and then you can adjust the style of the video according to your need

If you have any further questions or need further help, please create a support ticket using the link below

Click Here To Get JNews Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Still I’m facing the problem I updated the favicon almost 4 days ago but it’s also showing same, I deleted cache from Search consol but not the positive result.

Please help me with this only

if the favicon that displayed on frontend is different with the one that you set from the customizer, please try to disable some plugins that not related to JNews for a while to see if there are any plugin conflict or not, please also try to clear cache on caching plugin or CDN caching if you are using one, if the problem still persist please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.

Click Here To Get JNews Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Hi gbl,

if you want the post title over the featured image of a post you can change the post layout from Dashboard > Appearance > JNews: Single Post Option > Single Blog Post Template you can choose template 4, template 5, and template 6

Single Post Option

you can also make custom post layout from Dashboard > Post Template

If you have any further questions or need further help, please create a support ticket using the link below

Click Here To Get JNews Support

Thank you

Hi joeberlin,

thanks for reaching us, if you are referring to migration plugin from flex mag to JNews unfortunately we didn’t have it yet, if previously you are using flex mag theme and then you want to switch your theme to JNews and import our demo wihtout affecting your post, you can import the demo without enabling Include Content option while importing the demo, please check the screenshot below

Import Demo without content

If you have any further questions or need further help, please create a support ticket using the link below

Click Here To Get JNews Support

our techincal support team will try to help you

Thank you

I Had followed same process (https://themeforest.net/user/jegtheme#message ) deactivated previews domain & activated new but still same issue: Issue in License Opps! Your License is Invalid We notice that your license is invalid, please update your license to get full potential of JNews.

domain https://motosmartphones.com purchased Now not being activating on not being activated still however followed all process after same issue again and again. looks problem by your side.

we’ve checked on our side, and we saw that your site is already registered, If an invalid license still occurs, it may be caused by server settings related to the Referrer Policy, maybe when your site requested our server it didn’t sent the referer

to troubleshoot this issue, please ensure that the Referrer Policy set to strict-origin-when-cross-origin

Referer Policy

if the referer policy on your site is not strict-origin-when-cross-origin you can change this setting from the Apache config or nginx config of your site, If your server is managed by a server administrator, you can contact your server administrator.

if the problem still persists, we can help you activate the license, you can share your site information privately by contacting us through the link below

our technical support team will try to help you

Thank you

HI wonderdj,

if you want to remove the login and register from the mobile drawer content, you can remove the Account element from the JNews Header builder Tablet/Phone Drawer content

Account Element on Header Builder

If you have any further questions or need further help, please create a support ticket using the link below

Click Here To Get JNews Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Ok thanks You need to fix the schema data; both the review and news schemas have errors. The review schema is not compatible with Google updates, which is why the rich snippet does not appear on Google for the reviews. Additionally, the news schema is missing entries. I had reported this issue when I had support, but it was never resolved, and I have lost a lot of traffic on the site.

Hi waqaspuri,

Thank you for reaching out, sorry the language and calligraphy that you use on your website are not our native language, we may not fully understand the issue you are encountering with the font

To assist you better, could you please provide more information about what specifically you have noticed wrong with the font on your website? or what do you expect the font to look like?

please write the details in our official support forum at the link below

Click Here To Get JNews Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Hi waqaspuri,

Thanks for reaching us, sorry, unfortunately we didn’t include Elementor Pro in our Theme, for Elementor we have our own Custom Elementor Widget

Thank you

Hi slashcoder,

Thanks for reaching us, sorry, unfortunately, our theme doesn’t currently provide templates for BBPress.

if you need any assistance or have further questions, please feel free to reach out to us.

Thank you

Hi sibars,

Thanks for reaching us, yes it is possible to use infinite scrolling in the Gag Demo

to make infinite scroll we have the option to enable Auto Load on Scroll on Pagination, so new posts will be loaded when the user scrolls the page

below is an example when the auto load on scroll is enabled, and you can also apply on the Gag Demo too, because all JNews features can be used across all the demo

JNews Infinite Scroll Example

if you need help configuring it, you can reach us in our official support forum at the link below

Click Here To Get JNews Support

our support team will try to hep you

Thank you

and also i couldn’t find how to update theme when new update comes

any documentation regarding it then kindly provide

Hi gaurishankarsah1919,

Thanks for your interest to our theme, yes our push notification is working, please check the documentation below for our push notification feature

JNews Push Notification

for the theme update, please check the documentation below

JNews Theme Update

Thank you

Hi goldymehra,

thanks for reaching us, to avoid misunderstanding, could you please tell us the specific date that you want to change the size ? please let us know in our official support forum below

Click Here To Get JNews Support

our support team will try to help you

Thank you

Hi backspacex,

thanks for reaching us, for the header at this point we only have option to use JNews Header builder on Dashboard > Appearance > Customize > JNews : Header Option to build the header

Thank you

Hi buyasorta,

termi kasih telah menghubungi kami, berkaitan dengan hal ini, tolong coba lakukan troubleshoot dengan cara klik kanan pada browser anda pilih inspect, kemudian klik tab Network pada panel yang muncul, setelah itu coba akses JNews Dashboard, pada bagian network akan muncul resource yang di load pada page tersebut, click resource yang paling atas dan tolong pastikan Referer Policy yang digunakan pada header adalah strict-origin-when-cross-origin tolong periksa screenshot dibawah

Referer Policy

jika referer policy pada site anda bukan strict-origin-when-cross-origin anda dapat mengubahnya melalui konfigurasi apache ata nginx site anda, jika server anda dikelola oleh seorang server administrator, anda dapat menhubungi server administrator anda

jika anda memerlukan bantuan lebih lanjut, silahkan hubungi kami melalui link dibawah ini

support team kami akan mencoba membantu anda

Terima kasih

Where is the UPLOAD Page. There isn’t one? I can’t redirect mobile menu link since the upload button is not showing, it Keeps redirecting to blog post listings. Also theme speed is slow. was very excited about this theme, I thought it would be great for my business. But it’s really a confusing setup and doesn’t seem to be mobile friendly.

Hi LadyKay,

thanks for reaching us, Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.

Click Here To Get JNews Support

please attach the error message in our support forum, you can share the information privately there by checking set as private reply in our support forum

Our technical support team will try to help you.

Thank you

Hi harooneraj,

please try to deactivate some plugins that not related to JNews for a while to see if there are any plugin conflict or not, if you are using any caching plugin or cdn caching please try to clear it, please also try to open your site in browser using incognitor mode

if the problem still persist, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.

Click Here To Get JNews Support

our technical support team will try to help you

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Hi upper2012,

Thank you for bringing this to our attention. We appreciate your feedback.

Regarding the Google Plus login issue we will include it in our list, but we can’t promise it will be available soon

In the meantime, we recommend exploring alternative login options available on our theme.

Thank you