4058 comments found.
Hi, I love the Soledad theme for my blog. I took 6 hours writing a blog and saved it as a draft and suddenly when I refreshed the page while previewing the blog, the whole post dissappeared..
My support period is expired so I am commenting here.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I got some pre purchase questions
1. is there a way to add an icon or something saying its a video post? 2. will youtube or faccebook video can be shown as feature image with a video icon on it or something automatically ?
When opening a single post is there a way for the feature image to be the video itself?
Hi,
Thank you for your interest in our theme. Yes, the theme already displays a ‘play icon’ for video posts. You can use YouTube, Facebook Video, Vimeo, etc., with this theme without any issues. It will also be replaced with the featured image when your post is in video post format.
Best Regards,
PenciDesign
After the latest update, featured images on posts are not loading when presenting search results. Have reverted to old version of theme.
Hi,
Please try to update again, clear your cache, and check if the issue persists. If the problem persists, kindly create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello i want to ask
1. a. AI content generation tool b. AI image generator c. Text to speech
is this all AI type and creation type plugins are free with your theme? does they have any Limitations? like after months or some limited use? or they are complete free with theme to use with license site
========== 2. do they need any other or 3rd party purchase from my side? like subscription monthly or yearly from 3rd party site?
Kindly please reply fast, i am planning to buy this theme
Hi,
Thank you for your interest in our theme.
1/ Yes, all the plugins you’ve listed are provided free with our theme. You can easily install them via Appearance > Install Plugins after activating our theme. These plugins are complimentary with the theme license. However, if you reach the rendering limit imposed by OpenAI, you’ll need to upgrade to a premium account. Please note that this limit is set by OpenAI, not by us.
2/ No, you do not need to make any additional purchases from third-party sources to achieve the functionality showcased in our demos. Everything required to replicate the demos is included within our theme package.
Best Regards,
PenciDesign
“if you reach the rendering limit imposed by OpenAI, you’ll need to upgrade to a premium account. Please note that this limit is set by OpenAI, not by us.”
From above sentence i feel that I need to setup OPEN AI api to this tool right? so it will be from my Open AI account correct? or not?
Hi,
Yes, you simply need to obtain the API key from your OpenAI account in order to use AI features.
Best Regards,
PenciDesign
okay great, thanks
Hi, Can I use all Penci plugins, for example, to create new post features, subscriptions, profile systems, etc., on the Business Template “https://demosoledad.pencidesign.net/soledad-business-multipurpose/”? Thanks.
Hi,
Yes, you can use all the Penci plugins for all the demos. You can install them via Dashboard > Appearance > Install Plugins.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, I’m considering building a news website as requirement below:
1. Users can log in using Google, Facebook, or Apple accounts. 2. Access to articles is restricted to subscribers only, requiring payment. 3. Subscribers can select specific categories of news to subscribe to. 4. The website should integrate with the WooCommerce payment gateway. 5. Users should have the ability to become authors and share articles or news they’ve written. 6. Articles can have multiple authors contributing to them. 7. May we know which builder are using in this theme
Hi,
Thank you for your interest in our theme.
Regarding points 1 & 3: Unfortunately, the current version of this theme does not support those features.
For points 2, 4, 5, 6: Yes, you can accomplish those tasks with our theme.
For point 7: The theme already supports Elementor Page Builder & WPBakery Page Builder. Additionally, it offers more than 50 custom elements for Elementor and 50+ custom elements for WPBakery Page Builder, enabling you to build a wide range of layouts and designs.
Best Regards,
PenciDesign
Which subscription options are available? Will it automatically renew monthly or yearly? Does it include limits on the number of posts one can view, such as a cap of 10 posts per month, or how does it operate? For the posts submitted by user can if limit must approve by admin? How to become author , need pay or free?
Hi,
Our Paywall plugin offers two subscription options: monthly/yearly subscriptions to view posts or subscriptions based on the maximum number of posts that can be viewed.
- Monthly/Yearly Subscriptions: These subscriptions renew automatically. Users can access posts based on their subscription plan.
- Maximum Post Views Subscriptions: Users can subscribe to view a set number of posts for a specified fee. For example, $10 for 10 posts, $20 for 25 posts, etc.
Our Front-end Submission plugin provides control over post statuses (pending, auto-publish, trash, etc.) after users submit posts. You can manually approve posts before they are published.
Enabling the ‘Premium Submission Mode’ feature in our Front-end Submission plugin requires users to pay before submitting posts to your site.
Best Regards,
PenciDesign
If I want to use this template Soledad Video Blog, I need the following feature:
1. Only subscribed members be able to view the video. 2. The admin able select upload the video directly from the media or youtube
Hi,
Thank you for your interest in our theme.
Yes, you can do all of that using our theme.
Best Regards,
PenciDesign
My current website use WPBakery Page Builder, I want to swich to this theme. Can I use WPBakery Page Builder for this theme?
Hi,
Yes, of course you can. This theme also supports WPBakery Page Builder.
Best Regards,
PenciDesign
There seems to be a bug after updating, with the featured slider not displaying or being hidden. Please can you assist this is only happening since update.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Another question please I want a special design for a car website Is this design available in an Arabic version?
https://soledad.pencidesign.net/soledad-cars/Hi,
Thank you for your interest in our theme.
Yes, you can set up any demo to the Arabic version.
Best Regards,
PenciDesign
Hello. If I purchased the theme, do you provide installation service on WordPress?
Hi,
Thank you for your interest in our theme.
Yes, our support team can help you with this. After purchasing our theme, please create a new ticket on our support forum, and our developers will be happy to help you.
Best Regards,
PenciDesign
i change menu from here => Appearance → Customize → Logo & Header → Vertical Mobile Navigation. – But there is no change . Same issue at when i try to disable Vertical Mobile Navigation Logo
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Finally We Got New Game Layout! Thank you So Much Penci Studio! Like it! Now I just make sure that you are hearing us! Thanks Once again !
Thank you for your support and appreciation of our theme! We’re always open to feedback from our customers to make continuous improvements and strive this theme for perfection every day 
Best Regards,
PenciDesign
Hi, my support is gone and site is gone,so i wonder if you can re-activate my licence
I have 2 licence with your themes,
Hi,
For any issues regarding licenses, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hey there! I’m really intrigued by the customization options in your theme. I was wondering if it’s possible to seamlessly integrate a WordPress user profile, social media, and community plugin like Youzify? It’s really important for me to create a vibrant and engaging community around the content on my site. Also, I’d love to know more about the performance optimization features of the theme. How does it handle large volumes of content without sacrificing speed and user experience? Thanks in advance for your insights!
Hi,
Thank you for your interest in our theme.
1/ Yes, the theme supports WordPress user profiles, social media, and community plugins like Youzify. You can use these features within our theme without any issues.
2/ Absolutely, our theme is optimized for loading speed, so you can achieve great speed even when using large volumes of content.
Best Regards,
PenciDesign
when i go to active theme its show this error “This license key has been registered for the domain: https://corso3.com"
Hi,
Thank you for purchasing our theme.
For any issues regarding licenses, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Is this a safe theme? Can I use it without element???? I don’t want to add the element to my wordpress
Hi,
Thank you for your interest in our theme.
Could you please provide more details about your question? I’m not sure what you mean.
Best Regards,
PenciDesign
Sorry, I was wondering if I should use the Elementor plugin for this theme or can I install the theme without the Elementor plugin??? I would like to avoid Elementor on my website.
This is the theme I want to buy: https://soledaddemo.pencidesign.net/soledad-news-station/category/education/Hi,
Ah, I see your point now. This is a powerful WordPress theme that supports three ways to set up your website. If you don’t want to use a page builder, you can use only the WordPress Customizer to set up your homepage and pages. It’s up to you.
Best Regards,
PenciDesign
Ok, got it, thanks for the quick support.
Hi,
Would you mind if tell me how to enable Gmail & Facebook login with Popup window when using your theme?
Best regards,
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, do you confirm that updates are available for life if you purchase the theme? Only support is only available for one year, is that correct? THANKS.
Hi,
Thank you for your interest in our theme.
Yes, you will receive lifetime updates after purchasing our theme. Additionally, support is available for either 6 months or one year, depending on your selection, and you can renew it once the support period expires.
Best Regards,
PenciDesign
Thank you for your response
Hello everyone, I’m facing a particular issue and I’m hoping someone can offer a solution. I previously used the Soledad theme for an old website of mine, which is now offline. I’ve attempted to apply the theme to a new site using the purchase code, but I receive a notification stating that the theme is still associated with my old domain. Unfortunately, I can’t deactivate it as I no longer have access to that site. Is there a way for me to use the theme on a new website?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello good afternoon! I hope everyone is okay! Please, could you help me by telling me how to remove the Magnifying glass?
Thanks!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
