149 comments found.
The theme update has broken the website: in the frontend, content code is being displayed, the footer and some icons are missing, and most critically, the theme is crashing and the site is going down. SiteGround support confirmed this. This is a site that is updated daily with client information, so restoring it requires hours of rework. We have been documenting everything in the support tickets. I kindly ask for your attention and support with this issue. Thank you for your help.
Hello. Ok thanks.
I can’t access your support page—it shows this message: “Access blocked: Authorization Error.”
Could you please send me my username and password to my email? Either mobapss@gmail.com or acc.viss@hotmail.com .
Hello. Done. Thanks.
I’m sorry, your email isn’t reaching either of the two addresses. I’ve tried recovering the password, but nothing comes through. I also tried creating another account, but that’s not possible either. What other option can you offer me? Thanks in advance.
There is a ‘Login via Envato’ button at the bottom — you can use it to sign in. Thanks.
Every time I update to a new version of WordPress, the site breaks. I can’t update, but I need to because some features aren’t working. What can I do? Thank you!
Hello. Please use support forum . Thanks.
Bonjour ; j’ai du mal à installer les plugins , et je ne trouve pas d’ou ouvrir un ticket au support
Hello. Please use support system https://templines.com/support-hub Thanks.
Hi, I just purchased the theme, but during installation, I had so many errors, and after the installation, the site is broken, several missing demo content e.g images.
I am also unable to reach the support via the link provided. Please I’ll need this issue resolved as soon as possible.
Thanks.
Hello. Please use support system https://templines.com/support-hub Thanks.
Thanks for your help. Issue resolved.
You’re welcome — feel free to leave a review in the product rating tab.
Please assist me with getting the Themebox to work.
Hello. Please wait for a reply in the support system . Thanks.
Hello,
I’m experiencing the same issue as the user “postiga19”. I purchased this theme, but when I try to install the necessary plugins, I get the following error message: “Sorry, you are not allowed to access this page.” I’ve also entered the license key, but it won’t activate. With the support currently under maintenance, what should I do?
Hello. Sorry for the delay, we had some technical problems. Please create a ticket here and our team will help you. Thanks.
hello my client bought this theme im trying to install plugins but I get this message Sorry, you are not allowed to access this page. I have the purchase code
Hello. Please create topic on support forum and our support team help you https://support.templines.com/ Thanks.
Is this theme Compatible With WooCommerce?
Hello. Yes of course , please check page SHOP . Thanks.
Hi,
I’m trying to make purchase but I don’t see skrill option as before. https://ibb.co/gSrJt0d
Is themeforest no onger support skrill?
Regards
Hello. I think there is no more possibility, if you have problems with payment, you can write to us on e-mail info@templines.com to help us find a solution. Thanks.
Hello,
I just sent you an email.
Thank you
Please i need to activate the theme with my purchased code but i see THEME NOT ACTIVATED ?? can i know the problem please ? Thanks
Hello. Please check https://support.templines.com/knowledge-base/how-can-i-move-my-license-key-to-a-different-domain/
Thanks.
Hello, i don’t need to change the domain but i reintalled the wordpress on the same domain, so i cannot activate it!
Hello. Change domain and reintalled wordpress it’s the same thing. Please use the instructions above. Thanks.
WE are having an issue where the Safeguard options page is not showing:
themes.php?page=adminpanel
Is this a known bug?
We will do that now.
Now they refuse to talk to us because of our 1 star rating ..LOL
Have fun guys, we hacked your crappy theme and fixed the problem ourselves.
The devs refuse to elaborate on what version we were supposed to roll back to in order to get the theme working.
“roll back the version and you will be ale to edit again”
Version of what? WordPress? The Plugin? The theme?
No answer! Perhaps they simply dont know?
Chargeback inbound.
I requested you to restore the backup that is available on your server. The backup is not a plugin or a theme, but the entire website. If you don’t understand the basics, you can ask for clarification, but it doesn’t give you the right to communicate with us in such a tone. Let’s respect each other and be patient. Thanks.
Respect? When I get it it Ill happily send it back.
You said “Roll back to the previous version.” Not “Go to you previous backup.” (I will happily share screen captures)
As some one who has been at a while, I said to my self “I wonder if they mean go to the previous version of the theme? Or the Plugin perhaps?”
Then I asked for simple clarification, and all I got was the asme answer repeated over and over again. The “tone” refer to comes from the frustration of not getting a simple “We mean go to a backup not a plugin version” from you on my first enquiry and having to badger it out of you.
Now we have restored the site, and you tell us its working by send a screen capture from a website WE DO NOT OWN. Not even the same domain as the one we are working on.
You dont even know what website you are troubleshooting and I have a tone? We have been on this platform for over 15 years and have never run into a more obtuse interaction.
I appreciate your extensive experience, but it seems that it was not enough to understand what I mean.
you just need to revert the SITE to the old version
I clearly informed you about the SITE. The SITE includes plugins, a theme, and WordPress files.
A website backup It’s a copy of ALL (theme,plugins,wordpress files) your website’s files stored , from images to text to source codes.
Thaks.
Also kindly solved your problem . Thank you for your patience.
Hello, I can’t see the Child Zipped theme folder in the downloaded folder. Please may I be sent this?
Hello. I gave you the answer in your ticket , please check . Thanks.
Hi I am having a lot of issues with this theme and the support on themerex seem to keep avoiding me or not helping. The theme is filled with bugs for me, I’ve worked my way around most of them but there are some severe bugs like not being able to add things to the menus and the widgets for the blog and shop etc have disappeared (https://support.themerex.net/ticket/96777). These things are stopping me from finishing the build and I really don’t have time to start from scratch with another theme. My hosting have looked into it and we’ve determined that it is an issue with the theme as when I swap to another theme these issues are solved. Please may this be looked into as it’s getting frustrating now, as there is nothing I can do my end to fix it and it’s not a problem I’ve caused. Thank you
Hello. Why do you write themerex? Thanks.
Apologies, I meant templines (https://support.templines.com/forums/topic/cant-add-items-to-menu-anymore/#post-96638)
Your problem resolved. Thanks.
Congratulations on your theme, it’s great.
I would just like to ask a question. When you name the page, the attached button also takes that same name. This confuses some customers.
How to hide it or how to make the text independent? Thank you very much in advance. In this link is the image: https://screenrec.com/share/WAi8MN0LTF
The page say: Purchase code is already registered by another user.
I changed my email, that’s it. But I have the same username.
Unfortunately your support ended 1 year ago and you need to upgrade . Thanks.
Hello. Customizing – Blog – Blog display type – Grid . Thanks
Hi, Does the theme support RTL ?
Hi there, quick question. I have this theme for many years. Would adding the newest update with Elementor will cause any issues with the Kaswara plugin? Thank you in advance.
Hello. Unfortunately no because kaswara is developed for Wpbakery . Thanks
Hi there, I just added the newest theme update and the Child Theme no longer works. I’ve tried on live and broke my site, so I restored and added to a staging site, which shows the same issue. If the child theme no longer works I will need to redo the entire site to customize it again, but with ever update the site will brake again. How do I keep the child theme to work with the new theme update? Any help on this is much appreciated.
Hello again. I’ve extended the support, but no one has replied since 26 November, and now I can’t access the support dashboard. The most recent update has some issues. I have two staging environments, and they have the same problem. After adding the new theme, the Child theme no longer functions properly. Many customisations are lost; they can’t be added back as there are no options via dropdown, and the footer is deleted. When recreating the footer, it’s done in Elementor, and the features I had in WPBakery are lost; it doesn’t look the same once recreated. I would really appreciate it if anyone could help me out. I really appreciate any help you can provide.
Please create a new ticket and account as we have had some issues with transferring and optimizing our website. Thanks.
Hi there, thank you for getting back to me. I can’t log into the Templines support platform. My credentials no longer work (it was working last week). I keep getting an error message. I sent a few emails, but I haven’t gotten a response yet. The support form on the contact page is also returning an error. I would be happy to create a new support ticket, but I can’t access my support account. Would someone be able to reply to my emails? Thank you so much for your help.
Please create new account. Thanks.
Hello, I activated my theme and tried importing the content. After a long time, the import was finished with a few errors such as:
New AJAX call! [ERROR] Failed to import “Protection concept: Shield With Keyhole and Security on keyboard” (Media) [ERROR] Failed to import “2aa-1-350×233” (Media) [ERROR] Failed to import “bg-security-350×233” (Media) [ERROR] Failed to import “IMG_0682-350×233” (Media) [ERROR] Failed to import “hmo5vqdrghsgkmsr68sl-350×233” (Media) [ERROR] Failed to import “banner-350×233” (Media)
And when I try to visit my website, a blank page opens. Nothing is shown.
But all the theme settings are imported.
I increased the max_execution_time to 360 in php.ini file as well… but still I see the above errors while importing and white screen website.
Hi
Please create topic on support forum and our support team help you https://support.templines.com/
Thanks
