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Great theme but we are we are having a few issues. The questions seems to be asked here several times but there is never an answer and unfortunately I cannot register for your support. We have set global colors but cannot change colors for the 3 color ribbon or other elements. Can you please advise on how to fix the problem here in the comments?
Hi. We answer all questions our customers . Please use support forum . Please watch the video how to use the forum . It is very easy . Thanks
I want to know why the demo is not the same than the one we can download…
The demo has a better css quality i wonder why is that can you please answer me?
Why do i have problems with my PAID TEMPLATE cuz there is not everythig you are showing in the demo. Anyone can see this if you compare the css they release and the ones in the demo just as an example.
Hi. Unfortunately I don’t understand what you’re write . You get theme 100% like our demo . Please try describe problem more specifically . Why you bought the template 6 months ago and just now decided to write it ? Thanks
becouse i wasnt using the shop till now.. And i think thats not the problem but there are several css files that are not the same from demo and the ones you download.. Just check http://pix-theme.com/wordpress/safeguard/wp-content/themes/safeguard/css/responsive.css?ver=4.5.7 thats not the same file that the template we can download..
Please update and use latest theme version . Thanks
Thanks for fixing it
You are welcome
Hello, I want to buy this theme but my company colors are blue, green and white. In looking at the demo, it doesn’t show me how to change the site color. Can you help before I buy. Thanks
Hi. You can easily change these colors . Please check http://screencast-o-matic.com/watch/cbhbrCX4Bd . Thanks
Hey there. Wondering why on a mac desktop or laptop and using safari the slider starts on 1/3 of the screen until you reload the page. This does not look good. Could you give some insight as to why this is happening?
Hi . Sorry can not re product this error http://screencast-o-matic.com/watch/cb1j2VXM5U Please try use our support forum . Thanks
I want to buy, but I have a question compatible with the latest version 4.8.x?
Hi. Yes support latest version WP . Thanks
Hi. I have two issues. One, the rev slider plugin just won’t install. What could be causing this? This theme would not have the same feel without the plugin.
Second, I can’t get the footer navigation to work. Even when I check the button it still won’t appear on the pages. The top and primary navigation work just fine.
Please help. My client wants both the slider and footer navigation. I am now stuck.
Hi. Please create topic here and our support team will help you .
How to create an account and use our support forum.
Thanks for purchase
can i look into documentation of this theme before purchase, and also i want to see documentation of theme options.
Hi. Please email me using author contact form . Thanks
Already did, no reply ?
I answered you two times . Thanks
Hi I recently purchased your theme and used the all in one migration method..
I have logged in with the details given (admin, admin) but does this mean that anybody with these details can edit my site at anytime?
Your support is greatly appreciated
Hello . Please log in to your admin panel and change the passwords on your . Thanks
you have problem with the static blocks. in the Footer block doesnt work the builder and i want to change things. I want to change this : link=”url:%2F|title:facebook|target:%20_blank” to insert my facebook url. help me
Hi. Please do what we wrote in the documentation for the footer .
there is an extra white space in the buttons on the slider in the demo. How can that be removed?
Please create topic here and our support team will help you .
can you tell me how i can change the background image in the single service subheader ???
Hello , i really have a problem right now i posted my problem in your support forum since 4 days, 13 hours ago and you have requested my admin and i believe someone already logged in and created a himself an account to fix the problem and till now i beg him everyday to answer me how to solve this problem
so either way to fix it or refund my money i don’t want this theme anymore
Hi. Unfortunately the delay was due to a weekend . Please check your topic. Thanks
Hello, I am attempting to install the Safeguard theme using the ‘Envato Market’ plugin on my WP site, and am receiving the following error message:
“Installing Theme: Safeguard 1.5.0
Installation package not available.”
I assume you may be making changes to package files or maybe there’s a server issue, so I’ll try again later, but can you please give me an update on the status of this install package.
Hi. Please try download and install the standard way . Thanks
Yes, I know that I could do that, however I far prefer to use the Market plugin. Updates are very efficient and can be performed by clients. That’s really what I need with the site I’m working on now.
Since I’m starting a new site, I’d like to set it up ideally.
Is there an issue with Envato market plugin and this theme?
Please contact the developer of the plugin here .
https://forums.envato.com/t/envato-market-wordpress-plugin-beta/21639/122 or here https://github.com/envato/wp-envato-market/issues Thanks
You’re absolutely correct, I found a thread on their GitHub discussing the problem. Evidently, the Envato Market plugin chokes on a small number of themes using a single use OAuth token, but it still works with a Global Token.
FYI Here’s the thread: https://github.com/envato/wp-envato-market/issues/74
Thank you for your quick reply. Much appreciated.
The Icon in the service area does not show when I tried adding the icon. Please advise on this issue.
Hi. Please create topic here http://support.templines.com/ and our support team will help you .
Read more tag doesn’t work on a safeguard
Hi. Please use service box settings to add a link . Thanks
Thank’s it is already solved!!
How do I change the logo in the footer?
Hi. Please use static block – footer . Thanks
Do I need the visual composer? I thought it came with the download but it is not letting me edit within VC??
Yes need install WPBakery Page Builder (Visual Composer) and you have set the WPBakery Page Builder (Visual Composer) for staticblocks . Thanks
how do you set the WP bakery for static blocks? thanks!
This is described in the documentation http://support.templines.com/knowledge-base/visual-composer-is-not-working/ Thanks
colors changed to orange one day randomly and now this function does not allow color to change? what is the reason? everything was fine. I dont think i should have to pay for having that one theme related issue fixed..
Hi. You can change the color as many times as you need . This feature is always available at any time . Thanks
Hi.. i updated theme and that made the colors work again.. but now when i add the new css pencil plug in that you added to your updated theme the site goes blank. I never had an issue before with the site and now I am… i do not have access to your support.. everything was fine then it wasn’t …help
Please update new support period and use our support forum and our team try help you . The theme has no restrictions with color and your problem is individual and in your video, I can see how easily you changed the color without any errors . Unfortunately, this is still not clear . Thanks
Hi … can the trusted partners scroller have an option to make it colored when mouse is taken over them
Hi. Do you want a color logo when you hover over it ? Thanks
yes in the Trusted partners scroller
After purchase, create a ticket on our forum and our support team will do it for you . Thanks
Thanks and I hope after purchase they won’t say that this can’t be done or something
and I hope they won’t charge extra for this
Don’t worry about this opportunity you will get for free . Thanks
Hi, i am unable to translate static block for footer in WPML, i tried to enable translation features for static block and create the content in another language already. But the new language will not display on my website
We are really sorry about that, please create topic here http://support.templines.com/ and our support team will help you .
I was wondering if the images in the demo are included in the price for the theme. Can they be used license-free?
Thanks in advance!
Hi. Yes , you can use these images free with our theme . Thanks
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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