Discussion on Safeguard - Security Services WordPress

Pixity

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60 comments found.

Great theme but we are we are having a few issues. The questions seems to be asked here several times but there is never an answer and unfortunately I cannot register for your support. We have set global colors but cannot change colors for the 3 color ribbon or other elements. Can you please advise on how to fix the problem here in the comments?

Hi. We answer all questions our customers . Please use support forum . Please watch the video how to use the forum . It is very easy . Thanks

I want to know why the demo is not the same than the one we can download… The demo has a better css quality i wonder why is that can you please answer me? Why do i have problems with my PAID TEMPLATE cuz there is not everythig you are showing in the demo. Anyone can see this if you compare the css they release and the ones in the demo just as an example.

Please update and use latest theme version . Thanks

Thanks for fixing it :)

You are welcome

Hello, I want to buy this theme but my company colors are blue, green and white. In looking at the demo, it doesn’t show me how to change the site color. Can you help before I buy. Thanks

Hi. You can easily change these colors . Please check http://screencast-o-matic.com/watch/cbhbrCX4Bd . Thanks

Hey there. Wondering why on a mac desktop or laptop and using safari the slider starts on 1/3 of the screen until you reload the page. This does not look good. Could you give some insight as to why this is happening?

Hi . Sorry can not re product this error http://screencast-o-matic.com/watch/cb1j2VXM5U Please try use our support forum . Thanks

I want to buy, but I have a question compatible with the latest version 4.8.x?

Hi. Yes support latest version WP . Thanks

Hi. I have two issues. One, the rev slider plugin just won’t install. What could be causing this? This theme would not have the same feel without the plugin.

Second, I can’t get the footer navigation to work. Even when I check the button it still won’t appear on the pages. The top and primary navigation work just fine.

Please help. My client wants both the slider and footer navigation. I am now stuck.

Hi. Please create topic here and our support team will help you .

How to create an account and use our support forum.

Thanks for purchase

hello,

can i look into documentation of this theme before purchase, and also i want to see documentation of theme options.

Thanks

Hi. Please email me using author contact form . Thanks

Already did, no reply ?

I answered you two times . Thanks

Hi I recently purchased your theme and used the all in one migration method..

I have logged in with the details given (admin, admin) but does this mean that anybody with these details can edit my site at anytime?

Your support is greatly appreciated

Kind regards Dominic

Hello . Please log in to your admin panel and change the passwords on your . Thanks

hello,

you have problem with the static blocks. in the Footer block doesnt work the builder and i want to change things. I want to change this : link=”url:%2F|title:facebook|target:%20_blank” to insert my facebook url. help me

Hi, there is an extra white space in the buttons on the slider in the demo. How can that be removed? Thanks!

Hi.

Please create topic here and our support team will help you .

Thanks

hello,

can you tell me how i can change the background image in the single service subheader ???

Hi. Please create topic here and our support team will help you .

How to create an account and use our support forum.

Thanks for purchase

Hello , i really have a problem right now i posted my problem in your support forum since 4 days, 13 hours ago and you have requested my admin and i believe someone already logged in and created a himself an account to fix the problem and till now i beg him everyday to answer me how to solve this problem so either way to fix it or refund my money i don’t want this theme anymore

Thank you

Hi. Unfortunately the delay was due to a weekend . Please check your topic. Thanks

Hello, I am attempting to install the Safeguard theme using the ‘Envato Market’ plugin on my WP site, and am receiving the following error message:

“Installing Theme: Safeguard 1.5.0 Installation package not available.”

I assume you may be making changes to package files or maybe there’s a server issue, so I’ll try again later, but can you please give me an update on the status of this install package. Thanks.

You’re absolutely correct, I found a thread on their GitHub discussing the problem. Evidently, the Envato Market plugin chokes on a small number of themes using a single use OAuth token, but it still works with a Global Token. FYI Here’s the thread: https://github.com/envato/wp-envato-market/issues/74

Thank you for your quick reply. Much appreciated.

OK thanks

The Icon in the service area does not show when I tried adding the icon. Please advise on this issue.

Hi. Please create topic here http://support.templines.com/ and our support team will help you .

How to create an account and use our support forum.

http://support.templines.com/knowledge-base/how-to-create-an-account-and-register-on-the-support-forum/

Thanks for purchase

elm9999

elm9999 Purchased

Read more tag doesn’t work on a safeguard

Hi. Please use service box settings to add a link . Thanks

elm9999

elm9999 Purchased

Thank’s it is already solved!!

How do I change the logo in the footer?

Yes need install WPBakery Page Builder (Visual Composer) and you have set the WPBakery Page Builder (Visual Composer) for staticblocks . Thanks

how do you set the WP bakery for static blocks? thanks!

syndex

syndex Purchased

http://screencast-o-matic.com/watch/cbhbrCX4Bd

colors changed to orange one day randomly and now this function does not allow color to change? what is the reason? everything was fine. I dont think i should have to pay for having that one theme related issue fixed..

Hi. You can change the color as many times as you need . This feature is always available at any time . Thanks

syndex

syndex Purchased

Hi.. i updated theme and that made the colors work again.. but now when i add the new css pencil plug in that you added to your updated theme the site goes blank. I never had an issue before with the site and now I am… i do not have access to your support.. everything was fine then it wasn’t …help

Please update new support period and use our support forum and our team try help you . The theme has no restrictions with color and your problem is individual and in your video, I can see how easily you changed the color without any errors . Unfortunately, this is still not clear . Thanks

Hi … can the trusted partners scroller have an option to make it colored when mouse is taken over them

Thanks and I hope after purchase they won’t say that this can’t be done or something :-)

and I hope they won’t charge extra for this

Don’t worry about this opportunity you will get for free . Thanks

Hi, i am unable to translate static block for footer in WPML, i tried to enable translation features for static block and create the content in another language already. But the new language will not display on my website

Hi.

We are really sorry about that, please create topic here http://support.templines.com/ and our support team will help you .

How to create an account and use our support forum.

http://support.templines.com/knowledge-base/how-to-create-an-account-and-register-on-the-support-forum/ Thanks for purchase

Hi,

I was wondering if the images in the demo are included in the price for the theme. Can they be used license-free? Thanks in advance!

Hi. Yes , you can use these images free with our theme . Thanks

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