Discussion on Safeguard - Security & Guard Theme

Discussion on Safeguard - Security & Guard Theme

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128 comments found.

wad

wad Purchased

I am trying to import the WP Bakery demo but only the Elementor demo is available to select.

wad

wad Purchased

I did.

Templines Author Team

Please use support forum and our support team try help you https://support.templines.com/ 

Thanks 

wad

wad Purchased

OK thanks

zennka

zennka Purchased

Hello, i’m old user ot this theme. I have a question. How users can reach the cart when they are on mobile? becouse theme dont chave a cart as everyone :x

Templines Author Team

Hello. Please use support forum and our team help you . Unfortunately, I don’t see any problem with that. Thanks

zennka

zennka Purchased

ok, i’m oppening the demo. with mobile. And user cant access the cart. There is no cart button :D ? Or i dont understand something? :)

Templines Author Team

You need to select a product and click the add to cart button, then you will see a message that your product has been added to the cart and you can see it by clicking on the link VIEW CART . The second option is to redirect the user to the cart after adding. Thanks

Hi there, I also have an expired support license. I just want to ask if any update for the Kaswara. I’ve been gettin malware on my site and Sucuri has flagged the plugin being the source of the issues. I appreciate any help you can provide.Thank you in advance.

Templines Author Team

Hello . We issued an update on this problem over a year ago. Thanks

Hi there, I truly appreciate the previous release. I was just wondering if any additional updates are going to be released as I’ve started to have issues again with the plugin addon. Thank you in advance.

Templines Author Team

Please use support forum and our support team help you https://support.templines.com/ 

Thanks

Hi I have purchased this theme yesterday but I am not able to find documentation in the section. Can you please guide?

Templines Author Team

Hello. Please check README FIRST.html Thanks

Since I couldn’t get support with my last license, I bought another, and now the sites theme plugin is causing fatal error on the website: Fatal error: Cannot redeclare pix_category_custom_fields() (previously declared in /www/sitename/public/wp-content/plugins/pixtheme-custom/pixtheme-custom.php:381) in /www/sitename/public/wp-content/plugins/theme-plugins/theme-plugins.php on line 389

HELP!

Templines Author Team

Hi

Please use support forum and our support team help you https://support.templines.com/ 

Thanks

I can’t get into support.

I do the procedure from your video and apparently I’m blocked. I have paid the renewal on March 17 for $30 dollars, I verified the payment in my bank.

But on your portal envato it appears that I must buy the renewal again. It is as if the payment had not been made.

The strange thing is that, the same day I paid, it’s the day I was able to enter. But not now.

I have decided for the moment, the return of the money, is it possible? Thank you

Templines Author Team

Hello. Your profile is fully active and support is extended, just use your account to log in. Unfortunately , there is no refund for the extension of support . Thanks

Simple question: is it possible to make a page without the footer? keeping all the others that have a footer.

I ask, because the PAYPAL credit card fields do not work with the footer.

Thank you

Templines Author Team

Your support period has been extended . Please use support forum .Thanks

I think you did not read my full text: my access to the forum is disabled.

Where do I make a ticket to report that it is not possible to enter the support forum?

I sent you a screen with the image.

https://www.awesomescreenshot.com/image/24258649?key=19f0182168b692eaeacafa39b22eb3a6

Please login via your account . Thanks

Hey there! I have already licensed your theme. I am trying to work in a staging area to upgrade my customer who had this theme from 2016 and now wants to upgrade everything. I created a staging area, and the license will not work for the customers websites. Why is this and how can we make this work?

Templines Author Team

Hey there! I have already licensed your theme. 
Then could you explain what it means . Thanks

We bought the template in 2016 when you first launched, so we have already used your the theme activation from a LONG time ago. We are now switching to the current version of the theme and getting everything updated. When we did this, our license code will not allow the theme to activate and now we are at a stand still on revamping to the current version because your system will not allow us to activate the theme as it gives an error as noted in the screen shot above.

Also in the current website, there are no options to deactivate the license. So we cant clear it or anything along those lines. Everything will need to be done on your end.

Templines Author Team

Please use this topic Unable to activate the license key Thanks

It’s expired, my support. I want to know if you have had problems with the paypal payment button, in the direct credit card option. It doesn’t fully load the fields. I have verified that it is your theme. I have tested the code on other websites and it works fine. I’ve tried uninstalling all plugins, and it still doesn’t work. I want to know if you have any idea what it is. To renew support. Otherwise I would not renew. Thanks!

Templines Author Team

Hi

Please use support forum and our support team help you https://support.templines.com/ 

Thanks

Please, read well and carefully.

I have no support.

To enter your forum need to renew your license, also trying to enter your portal is the most confusing thing I’ve seen in my life. Clarify this.

give me options please.

I will appreciate your help.

need the demo content (without having to use my license key). I create 2 versions…one on localhost using demo and one on live server (using license key as this will be the only real version of the site). Why would I have to use my license key for demo content? Need access to the plugins and demo content (this should be included in the zip! Along with a child theme!).

its not working. I tried that and it says “Theme not activated” Again, I am installing the demo on my localhost (not a live server)

its not working. I tried that and it says “Theme not activated” Again, i am installing the demo on my localhost (not a live server)

Please use support forum and our support team help you https://support.templines.com/

Thanks

Hi, Maybe I’m missing something but I find it really SEO unfriendly the fact that you can’t use heading module for title ! Why can’t we choose the H tag ? It’s useless !

You can use custom heading if your mean it https://take.ms/ikJaA Thanks

Sorry ! I’m talking about Kaswara Heading.

You can edit font-size for tablet and phone directly into Heading and it’s great but you can’t chose the tag.

I’m using Custom Heading instead but then I have to add some css for tablet and phone and it’s heavier.

I’m just saying it would be cool to have the “tag option” in Kaswara Heading ;)

Unfortunately , we are not developers of the kaswara plugin and cannot introduce these features , you can use custom heiding for these purposes . Thanks

re: “safeguard-child.zip” not with downloads pkg – support documentation says “Child theme you’ll find in a “safeguard-child.zip”. ” but it was not with the package in themeforest downloads

Hello. To create child theme and transfer all settings from the parent theme to the child theme , please use Child theme configurator . Thanks

Hi. I made a change to the CSS on my website so that the page title wouldn’t appear on the website. However, it only shows this change on the computer website and not the mobile version. Any help?

Hi

Please use support forum and our support team help you https://support.templines.com/ 

Thanks

Hi, How to change image under the header? Also How to change breadcrumb under header on every page? Basically I want to change that on services page. I am seeing default picture and random page title. Can’t find anything on how to change that. Any help would be much apricated. Thanks

Hi

Please use support forum and our support team try help you https://support.templines.com/ 

Thanks

Is the template compatible with the latest version of WP Bakery? Using version 6.5 and site is loading slowly when trying to make updates and getting some errors when viewing Query Monitor specifically about WP Bakery.

Hi.

Yes support .

Please use support forum and our support team help you https://support.templines.com/ 

Thanks

Hello trying to install the Theme but getting error “Stylesheet is missing” also can’t create account on your support page, it hangs on enter password :-(

Hi. Please follow step by step.

How to create an account and use our support forum.

Thanks

I have restored from the site from old version. Now i am having issue with licensing. Unable to activate the license key. https://i.imgur.com/DWlrJWF.png

Hello. If you forgot to deactivate the old key, please write it in this topic in the private content . Thanks

Hello, I can’t enter support, it tells me that my purchase code is not valid, thank you! I can’t remove your noreply email from my wordpress admin username and your photo appears in all posts. I already tried to change the mail, but I did not get the confirmation, neither with gmail, nor hotmail. You can help? Thank you.

Hi. Try now. Thanks

Thank you !

Hello, it appears that your Kaswara Modern VC Addons plugin has malware. I have removed it completely and then installed it from your required plugins and immediately my site starts to redirect to another website. Please look into this as soon as possible!

Hello. We released an update immediately after the issue appeared . Just use the latest version . If you have any questions, then use this topic . Thanks

The updated theme has had no effect on this. The latest version of the plugin that I see is version 2.5. Is that correct? If not please send updated plugin. The site is still redirecting/has malware and it only appears when the plugin is activated.

Is there any resolution for Kaswara Modern WPBakery Page Builder Addons.. I noticed that the gallery page comes up with some error code in the backend. I would appreciate if you able to check. thanks. Here is the error code. https://i.imgur.com/OkC87Sh.png

Hello. We released an update immediately after the issue appeared . Just use the latest version . If you have any questions, then use this topic . Thanks

I have tried with the latest updates, however after sometime the original site redirected to other site.

If you have any questions, then use this topic . Thanks

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