7212 comments found.
Hi – Quick question, do you have a shortcode for the copyright year, so we don’t have to update the year manually? Thanks
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Where do I go to download the demo? I don’t see an option for it anywhere. Thanks!
Hi, kindly refer to this documentation article https://docs.codex-themes.com/article/303-importing-demo-content
Hi support,I would like to remove the layerslider (and edit the page) at the top but the option doesn’t appear in Elementor. Is it because the design is part of a demo site? Otherwise I really don’t understand how to remove it, thanks!
TheGem (thegem-elementor) Versione 5.9.5.2 Elementor 3.18.3 LayerSlider Versione 7.9.7
Hi, it depends on how did you add the slider to your hero section. If you have used the Page Options – Title Area settings (as described here https://docs.codex-themes.com/article/439-title-area ) you need to deactivate it there. Otherwise kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes, we will check your configuration.
Thanks Support, that was exactly the problem, I had focused on something else but it was simpler. thanks solved!
You are welcome!
Hi!, I am using POST EXTENDED GRID to show category information and use the filters. But I don´t want the categories opens the detail page of each one. I only want to show the grid categories without linking to detail page. Is it possible? Thank you! Regards Itxaso
Hi, you can control this with the following setting https://prnt.sc/Tjil8TkLiJKu . If this is not what you mean, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code.
In one of the showcased sites is “Theme Selection” store – it includes digital downloads, subscriptions, bundles, etc. I want to create something similar, but cannot find anywhere how this can be created (existing plugins, theme options…) or if there is a demo for digital shops/downloads? Also, is the theme compatible with easy digital downloads?
Hi, yes, TheGem is compatible with Easy Digital Downloads. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes to discuss your project requirements, thank you.
Thank you – I sent you directly.
Another pre-sale question please – would it be possible to also have frontend user submissions (for posts, links or files for example)?, and does it have by default members to login/signup and see their dashboard for all submitted posts or files?
Hi, thank you, we have replied on your email request, kindly check.
Another pre-sale question please – would it be possible to also have frontend user submissions (for posts, links or files for example)?, and does it have by default members to login/signup and see their dashboard for all submitted posts or files?
Hi, yes, edd includes additional addons for this, kindly check our email reply.
The best support team and service I have ever seen. I am grateful.
Don’t think twice when buying this theme, buy it directly. Service and support are excellent
Extra thanks to @Michael.
Thank you very much!
TheGem Theme Elements (for Elementor) don’t work witn Elementor ver. 3.21.3 and Elementor Pro ver. 3.21.1
Hi, please use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, we will check your configuration, thank you.
Hello!
I have a problem with one of my TheGem themes. Unfortunately, after several years the license stopped working. It was noticed after an attempt to update theme. The message says: The purchase code you have entered is not valid. TheGem has not been activated.
Please help.
Hi, kindly use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
Hi, I’ve added a blockquote using the Gutenberg editor in one of my posts. When I view the post, the quoted text already has styling applied, including a grey background and a blue icon at the bottom right. Where and how can I change this? I’ve checked in Theme Options -> TheGem Posttypes -> Testimonials, but it doesn’t relate to the blockquote. I want to change the font, background, and icon color.
Hi, kindly use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
Hello, I saw currency switcher in the menu and followed tutorials to install wpml plugin, added other currencies, key from maxmind etc. But the currency switcher in the menu doesn’t do anything? The prices and currencies don’t change on the website…
I tried adding a widget to different areas in Woocommerce settings > Multilingual & Multicultural > in “Widget Currency Switcher”, but didn’t see it appear either… How could I make it work? Or which plugin would you recommend to switch currency on the whole website and each product? Thank you.
Hi, kindly check this documentation https://docs.codex-themes.com/article/204-header-specific-elements#Currency-Switcher-hhaiL In case of any further questions please contact us directly via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Hello,
WordPress WPBakery Page Builder Plugin <= 7.5 is vulnerable to Cross Site Scripting (XSS) https://snipboard.io/oXhBAj.jpg Currently, there are no updates availabe for the WPBakery Page Builder https://snipboard.io/3JLUu4.jpgPlease advise how to update it to 7.5 version.
Thank you, Olga
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
I’m getting a security alert on TheGem Theme Elements (for WPBakery) 5.9.5.2 in Manage WP. Are you still supporting this plugin?
Hi, Are you sure the alert is coming from TheGem elements? The plugin is an essential part of TheGem theme and there are no known security issues with the plugin. Kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes, we will check your configuration. Thank you.
I bought the WPbakery version back in 2017 and it’s saying my purchase code is not valid? I tried filling a support ticket and its says the same thing. Please help
Replied per mail.
Has anybody had the Product Short Description field now showing up in the Title Excerpt field at the top of a product? Just started doing this today. Only solution that works right now is building a new title using the template builder.
Using WP Bakery. Theme The GEM.
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Hey guys, i alredy have 3 licences with you, do you have a promo code in order to buy another one? Thank you
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes , thank you.
I can’t edit pages, any pages. when I deactivate the plugin: TheGem Theme Elements (for WPBakery) I can go into the backend and edit but without the full features.
I don’t have support, any suggestions in the documentation?
Please can you help me
Thegem get bug with tutor LMS
i bought 10 licenses here but why you still ask for expired support fee while your theme having bug
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code, thank you.
Hey there! I noticed your Theme TheGem , and I must say, it’s an impressive and versatile WordPress theme. I was wondering, does TheGem seamlessly integrate with popular social media platforms, allowing users to easily connect and share their content?
Also, speaking of enhancing user experiences, have you ever come across a WordPress plugin called Youzify? It’s a fantastic plugin that offers an array of features like user profiles, social media integration, and community building tools. It’s designed to take WordPress websites to the next level by creating a vibrant and engaging online community. What are your thoughts on incorporating such a plugin into TheGem theme? Do you think it would complement its already impressive functionalities and further enhance the user experience?
I’m genuinely interested in your perspective, and I’m always on the lookout for ways to improve my WordPress website. So, any insight you can provide regarding the integration of Youzify or any other plugins that could enhance the theme would be greatly appreciated.
Looking forward to hearing your thoughts!
How to override dashboard theme styling? trying to change Woocommerce addition tabs background to just white instead of the current custom transparent image.
.mce-content-body.page_title_content { background: url(../images/transparent-pattern.png) repeat 0 0; }
to be changed to background: white.
Hi, kindly resubmit this at codexthemes.ticksy.com and provide link to your website, thank you.
In my project each page is jumping when loading. Page animations and transitions – is that possible?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
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