355 comments found.
Hello again dear jwsthemes team i m a suggest feature. can you add thumbnail video preview on hover featured images ? Thanks Regards
Hello dear jwsthemes team 1.i want only publish movies and episodes i want disable other features ( tv series etc. ) it is possible ? 2. i want disable paid system it is possible ? Thanks Regards
Hi I purchase theme and for some reason my purchase code is not working. No purchase belonging to the current user found with that code is the error message I get. Please help
Hi,
Please see video and check your purchase code: https://jwsuperthemes.com/envato
The purchase code to verify that you’ve purchased this item. We may ask you before supporting to verify that you’ve purchased our item. When you open the ticket, you should add the purchase code.
Buyer can’t use purchase code to verify some license of plugins.
If you have some questions or trouble. Please open a ticket to our support center.
Regards, The JWSThemes Support Team
| Support Center |
Codes appear in these fields instead of thumbnail and name: https://ibb.co/vhq68KX
Hi,
Thank you for your valu. This is feedback for optimize these fields. right? We will re-check and optimize these if it’s necessary.Thank you
Hello! How to set up a way for non members to click the likes button
Hi,
All assistance will be provided through our Support Center. If you have any questions or trouble. Please let open a ticket. You have 6 dedicated support months.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
Any way to make the player default back to the video start at video end play?
Hi,
All assistance will be provided through our Support Center. If you have any questions or trouble. Please let open a ticket. Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
Can I add buddypress on this theme?
Hi,
You can add buddypress on this theme.
Regards, the JWSThemes team
Last time in one of my comment, you said, audio playlist can be created, My question is, why is it not included on the streamvid demo?
Hi,
Thank you for interesting. All features have been shown on the live site and explained in the description. Buyers can customize according to specific requirements.
Some specific features you need to know, please let us know, we will explain clearly to you.
My question is, why is it not included on the streamvid demo. This is a customization service and need to make more small customize.
Regards, the JWSThemes team
How much will customization cost?
Hi,
We specialize in WordPress customization and can modify your current WordPress theme or plugin, as well as customize almost anything for a reasonable price.
We also develop customer-specific features for WordPress by writing custom code, themes, or plugins.
Our customers’ satisfaction is one of our top priorities. It motivates us to provide the best solution for our customers’ WordPress websites. Your success is the best advertisement we have.
Save your time & try our customization service: https://jwsuperthemes.com/our-services
Please attach all possible detailed information (text requirement + screnshot link). We will check carefully and let you know a price.
Regards, the JWSThemes team
I want to ask a question about the audio, video player, playlist, and downloads.
- Is it possible to change the player to a more advanced player with more features?
- Can the admin create a playlist and display it on the front page?
- We want to allow users to download video and audio while playing it, even though is an imported or embedded videos
I will be waiting for your response, Thank you so much.
Hi,
Thank you for interesting.
- Yes, this is a customization service. Buyers can customize according to specific requirements.
- Admin create a playlist and display it on the front page.
- It doesn’t allow users to download video and audio while playing it, even though is an imported or embedded videos.
Regards, the JWSThemes team
Hi, the tmdb plugin does not transfer the cast when importing a movie.
https://ibb.co/hf1D0J2 https://www.themoviedb.org/movie/235260-son-of-god https://qristianulifilmebi.com/movie/son-of-god/The problem was solved by uninstalling the plugin and reinstalling it
Hello, since the last wordpress update, the theme is having trouble working. For example: not loading or late loading of movie posters as well as pictures of actors etc
Please fix it.
Hi,
Please clear cache and send some screenshots link of your troubles. We will check and assist soon.
Regards, the JWSThemes team
Why website is zoom in zoom out . Others ott platform are not.
Hi,
Please let me know what you want to talk about, which section. If you have feedback to improve the product, please let us know.
Regards, the JWSThemes team
I want some customisation
Hello why wont my VIMEO video links work? Thats where all my videos are store. How do we fix this.
Also how also I have no option to upload my logo , just my fav icon
I sent a ticket no reply yet
Hi,
All assistance will be provided through our Support Center.
To clarify, all users will be placed in a queue and served first come, first serve within 24 hours, with occasional weekend delays.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
Hi, I love the theme but before i purchase it i would like to ask if it supports RTL?
2. Does it have a continue watching feature when the user comes back for that TV show to watch?
Have a lovely day
Hi,
You can use some RTL plugins for RTL. The StreamVid has a viewing history. So, it have a continue watching feature when the user comes back for that TV show to watch.
Regards, the JWSThemes team
Can this theme simply be used to create a magazine style website that highlights new content? The movie details page can have a manual link to the OTT or cinema?
Hi,
Please open a ticket and follow your ticket. All your question will answer by our support team. If it’s customize service. We will let you know.
Regards, The JWSThemes Support Team
| Support Center |
Hello, I have some questions before purchasing the theme. First of all, can it be watched at the same time when a premium account is purchased? If it is being monitored, is there a way to prevent it? Is it possible to create account profiles for 4-5 people like Netflix and other platforms? Most importantly, will the video player improve? I want to add different language and subtitle options. I have a real digital platform project. The things we fund are TV series productions. I’ll be happy if you can help me.
Hi,
The most your question is customize. We specialize in WordPress customization and can modify your current WordPress theme or plugin, as well as customize almost anything for a reasonable price.
We also develop customer-specific features for WordPress by writing custom code, themes, or plugins.
Our customers’ satisfaction is one of our top priorities. It motivates us to provide the best solution for our customers’ WordPress websites. Your success is the best advertisement we have.
Save your time & try our customization service: https://jwsuperthemes.com/our-services
To be clear, the feature as per your question is not available on our theme, However we have already made this feature available to a client. You can hire a team or use our customize service.
Regards, the JWSThemes team
I responded to you via your website. We will solve the video player problem with bunny.net and it will be good as it should have cloud server convenience. I only wrote it to prevent people’s profiles and simultaneous tracking.
Hello,
Pre-sale Questions
1) In your demo do you have an example of YouTube video embedded?
2) Thumbnails: is it possible to easily change the aspect ratio if the thumbnails?
3) Do you have a light version of your theme?
Thanks in advance
— GM
Hi, 1) In your demo do you have an example of YouTube video embedded? We have many buyers – used YouTube video embedded. 2, Yes, it’s easy. 3, We don’t have a light version of your theme
Regards, the JWSThemes team
User’s “My History” is a very good add-on.
Are you going to add elementor to this tab? I want the user to see this tab on the main page.
Hi,
We will note it and update later.
Regards, the JWSThemes team
The two biggest rights that members can enjoy: 1. Watch videos online, 2. Provide a complete download link, Currently the first function in the template can be controlled, How to control the second function? How to set up membership to see the download link?
Also, why is the author’s support response so slow now? Related questions went unanswered for several days. The template is excellent, I hope the reply support work can be further improved!
Hi,
All assistance will be provided through our Support Center.
If you have some any customize services. You should hire a coder. Some new features will check and update in the furture. Thank you for your value feedback.
The author’s help response is currently slow; perhaps your ticket was sent on Saturday or Sunday. Please be patient and wait.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
How to prohibit members from uploading videos? This is very important! If every member uploads videos to the website at will, My website and server would quickly fill up and crash. Why does the streamvid template set this function? Where to disable this feature?
Hi,
All assistance will be provided through our Support Center. Please open one ticket and follow this ticket.
Regards, the JWSThemes team
