315 comments found.
when i put my embed iframe code video in movie i wanna featured image of movie to be before my embed code with play button like was on theme on default,i put my embed code and instant loading without featured image and play button,i wanna to be like this:https://prnt.sc/ziglMOEBPWaZ before my embed code
Hi,
When you use an iframe embed code, the video is loaded through a third-party player, not the built-in StreamVid player.
Because of this, the default StreamVid features (such as showing the featured image first with a play button overlay) will not be displayed. The iframe loads and plays immediately according to the behavior of the external video provider.
To get the default StreamVid layout (featured image + play button before playback), you need to use the StreamVid player/video source, not a third-party iframe embed.
Thank you for your understanding.
Best regards, the JWSThemes Team
Hi, I checked your demo and it’s a great theme but I have a question.
- 1. In desktop the search function is working perfectly fine without selecting the category.
-
2. In mobile search using the navigation search menu (pop-up search) it require to select a category (movie,tv,video) how can I disable the category in mobile search menu and make the same on desktop search that doesn’t require to select a category.
https://prnt.sc/C02Ov1UbWqhW-
https://prnt.sc/Cp3q-rgrHk0hHi,
Thank you for your question.
Yes, it is possible to disable the category selection in the mobile search popup so that it works the same way as the desktop search (without requiring Movie / TV / Video selection).
However, this behavior is controlled separately for mobile and desktop. If there is no option available in Theme Options, this change requires a small adjustment to the theme code.
If you have purchased the theme, please open a support ticket and provide your website details. Our team will check your setup and assist you accordingly.
Best regards, the JWSThemes Support Team
how can we increase embed source limit, as we max can add 5 embed source link. i want to add more how to increase this limit please ?
Hi,
Currently, the embed source limit is hard-coded, so the system only allows a maximum of 5 embed source links.
To increase this limit and allow adding more embed sources, it requires a code customization. Specifically, we need to update the logic in the following two files to raise or remove this restriction:
https://prnt.sc/OLkYdNMo7_t9 https://prnt.sc/yOpBeI3gF08PPlease note that this is not a default setting and is not configurable via the admin panel. If you’d like us to proceed, this would be handled as a customization task.
Let me know how you’d like to move forward.
Best regards, the JWSThemes team
⚠️ Support notice: Your dedicated support period has expired. Please avoid sending support requests via comments. Although we have already assisted you a few times beyond the support scope, further requests should be submitted via our support system or handled as a paid customization service.
Thank you for your understanding.
i do understand my support are expire but i was purchase this theme but not start using for some personal reason, im just install it and start using, and im face many issues and try to understand how to use it, im first hand install it and u asking me to pay you more.
Hi,
I understand your situation. According to Envato’s policy, when you purchase a theme, you receive 6 months of dedicated support starting from the purchase date, not from the first time you install or start using the theme.
Even if the theme was not used immediately for personal reasons, the support period still counts from the purchase date. Once this period expires, we are no longer obligated to provide free support, and any further help is considered extended support or customization, which may require an additional fee.
Please note that the theme itself is still fully usable, and documentation is always available. Paid support is only required if you need direct technical assistance after the support period has ended.
Thank you for your understanding. Best regards, the JWSThemes team
Hi, when a post is imported using the TMDB importer for TV shows, the featured image is broken. Even when I manually set a new featured image, it doesn’t change. Here are the screenshots: https://prnt.sc/1C5dSvDNlMI9 and https://prnt.sc/xSCrojQzgQ20
Hi,
Thanks for your message. Since your support period has expired, we currently have no visibility into whether the theme and plugins were updated correctly on your side. To properly check this issue, please help by recording a short video showing:
- The exact steps you take when importing the TV show post.
- Your update process — how you updated the theme and the Jws Tmdb Import plugin.
- Whether all required plugins (including the importer) are fully updated to the latest versions.
Once we can see your workflow and environment, we’ll be able to guide you more accurately.
Thank you, and I’ll wait for your video so I can assist further.
Regards, the JWSThemes teami have update the new version and using the option Enable Use TMDB Image URL … but importer still import images on my server, and if we search any movie in Jws Import V2 via name and if it showing many result, we cant move to next page. its showing first 20 content but which movie we need to import that maybe on 3rd or 4th Que, how we go to next page ? there is no button to check all list
Hi,
Thank you for your message. You can check the detailed instructions in our documentation here: https://docs.jwsuperthemes.com/streamvidThe TMDB import guide can be found in this screenshot: https://prnt.sc/jC1joq_568IM
Important note:
After updating the theme to the latest version, please make sure to reinstall the “JWS Streamvid” and “JWS TMDB Import” plugins, because the latest update includes changes related to the import system.
Regarding the issue: you cannot move to the next page in JWS Import V2 (only shows the first 20 results):
https://prnt.sc/aeUK-6xjBFCW
After selecting the correct page (page 2, 3, or 4), you will be able to browse the full list and choose the exact movie you want to import.
If you have enabled “Use TMDB Image URL” but the importer still downloads images to your server, please open a ticket in our Support Center so our technical team can check this issue directly for you: https://jwsthemes.ticksy.comIf you need further assistance, feel free to let us know. Best regards, JWSThemes Support Team
Can you please tell me how to enable or add the Video Request Page after updating the theme? Is there a specific template, plugin, or module that needs to be activated manually?
Hi,
How to use here: Set Up TV Shows > Request to add movies or TV shows https://docs.jwsuperthemes.com/streamvidThis is a new update, so please make sure you update everything first. Then follow the instructions, and remember to back up all your customized code and restore it if the update causes any issues.
Updating StreamVid to the Latest Version
1. Login to your ThemeForest account and access your download page.2. Locate the theme in your list and click the download button.
3. Save the theme package on your hard drive.
4. Find streamvid.zip in the StreamVid folder.
5. Install the latest version you downloaded (Replace active with uploaded).
6. Deactivate and delete the Jws Streamvid, Streamvid Core, and Jws Tmdb Import plugins. Reinstall them as required (begin installing plugins).
Regards, the JWSThemes team
How to import demos and get token code in this theme? I enter the license but it gives an error. I’ve been waiting for hours for someone to help.
Hi,
Thank you for reaching out.
To assist you better with the demo import and license/token code issue, please open a ticket on our official Support Center at: https://jwsthemes.ticksy.comOur team will assist further once your ticket is submitted.
Best regards, JWSThemes Support Team
Can we restrict who can upload or live stream video’s? Per membership level? Which plugin is used for memberships? Can we also publish podcast content?
Can we also use Armember plugin?
Hi,
Yes, you can restrict who can upload or livestream videos based on membership levels.
The theme uses Paid Memberships Pro as the default membership plugin.
Publishing podcast content is possible, but it’s not included in the demo and requires custom development. This is outside the support scope, but you can hire a developer or use our customization service if needed.
You can use ARMember plugin, but it will also require customization since the theme is built around Paid Memberships Pro.
Best regards, the JWSThemes Support Team
jws import cannot fetch? how do i fix? i reinstalling theme, jws import v2 not working, i use php 8.2
Hi,
Thank you for reaching out.
To assist you better, please open a ticket on our official Support Center at: https://jwsthemes.ticksy.comKindly include the following information in your ticket:
- Theme version you’re using
- A clear screenshot or error message
- Domain URL where the issue occurs
- Details about the image issue you mentioned
Confirm whether you’re using the license on the same domain
Please note: One license is valid for one domain only. If you’re installing on a different domain, you are required to purchase a new license.
Also, the issue may relate to PHP 8.2 compatibility. Our team will assist further once your ticket is submitted.
We look forward to helping you there.
Best regards, JWSThemes Support Team
ok i got, problem on my server, thanks for answer sir
Hi,
Thank you for the update — glad to hear you’ve found the issue. We really appreciate you sharing the cause and how you fixed it; this information can be helpful for others who might face a similar problem in the future.
Thanks again for your feedback and cooperation!
Best regards, the JWSThemes Support Team
Does this theme support Pay Per view ? Also, i don’t have to use any membership plugin for subscrption and pay per view. Can it be done with only wooCommerce ?
Hi,
Thank you for your question.
At the moment, StreamVid does not support Pay-Per-View (PPV) or subscription/paywall features using only WooCommerce. The theme was designed mainly for video listing, content uploads, and membership integration through external plugins — not for a full PPV, credit, or gifting system.
The features you mentioned — paid livestreams, credit wallet, pay-per-view videos, and live gifting — are available in our Beeble theme, which is a completely separate product with a different focus.
Here’s why:
Distinct Feature Focus – Beeble is built for livestreaming, gifting, and credit-based systems, while StreamVid is not.
Performance Optimization – Adding those heavy features to StreamVid would slow it down and negatively impact current users.
Product Scope – Each theme is approved on ThemeForest for its unique direction. StreamVid and Beeble are two different products, so purchasing StreamVid and requesting Beeble-specific features falls outside support scope.
If you specifically need Pay-Per-View or credit features, please check out Beeble (developed by the same author). If you prefer StreamVid, you’re welcome to use it — just note that our support only covers features demonstrated in its demo and documentation.
If you’d like a custom development quote to add a PPV system into StreamVid, feel free to send me your detailed requirements.
Best regards, the JWSThemes team
If there are other templates or new projects, I will definitely buy from this because the support is just WOW even if you’re worried about something, they help you, and the quality of the template is truly high quality!♥️♥️
I just want to comment one thing — WOW, the support is so amazing, I’m honestly shocked; they help you step by step, even telling you exactly what to do, and even if someone doesn’t know anything, they change it for you wow, that was truly amazing support!
When you add the feature where people without a subscription see ads and people with a subscription don’t see any ads, that’s going to make the template amazing—it’ll feel like the best full-stack template ever, since this feature is really important
Hi,
Thank you so much for your thoughtful feedback!
We agree that the ability to display ads for non-subscribers and remove them for subscribers is a powerful and highly valuable feature. It’s great to hear that you see this as something that could make the template feel like a complete, full-stack solution.
At JWSThemes, we prioritize features that are most practical and widely requested. While this specific functionality is not built into the theme by default, it can be implemented by using a membership plugin (such as Paid Memberships Pro or MemberPress) combined with an ad management plugin.
We’ve noted your suggestion and will consider it for future theme updates. In the meantime, if you’re interested in having this set up now, we’d be happy to assist via our customization service.
Warm regards, the JWSThemes Support Team
Oh please, can you explain step by step how I can do those things myself?
Thank you for reaching out to us.
We sincerely apologize for any confusion, but your request falls under customization service, which goes beyond the scope of our standard support.
This is a specific customization that may require advanced coding or theme modifications. Therefore, we recommend hiring an experienced developer to handle it for you.
However, if you would like us to provide a quote and perform this customization for you, please send us your full requirements through our Customization Service Form:
Submit Your Request Here: https://jwsuperthemes.com/our-services
Once we receive your detailed request, our technical team will evaluate it and get back to you with a quote and timeline.
Let us know if you need assistance filling out the form or have any other questions.
Best regards, JWSThemes Support Team
Dear Support Team,
I purchased your theme nearly two weeks ago, but I’ve been unable to get it fully functional. Some features are not working as expected, particularly the design styling.
I submitted a support ticket on your official page https://jwsthemes.ticksy.com about 5–6 days ago, but I haven’t received any response yet. It’s possible that I may have made a mistake during the setup process, so I would greatly appreciate your assistance in resolving these issues.
Looking forward to your support.
Best regards, J.P
Dear J.P,
Thank you very much for contacting us. We truly appreciate your patience.
To proceed further, could you kindly provide us with the ticket number of the request. We will check and let you know. This will help us locate your case quickly.
Please note: • Our support team handles bug reports and guidance on existing theme features. • We strive to resolve issues within 24 hours, though response times may be longer on ưeekends. • Some requests may fall under customization services (outside standard support). In such cases, we will notify you accordingly.
We kindly ask you to continue following your ticket for updates. Once we have your ticket number, we can provide more specific assistance.
Best regards, JWSThemes Support Team
After creating the ticket, I haven’t received even a request number.
Dear J.P,
Thank you for your message. Normally, after creating a support ticket, you should receive an automatic email containing your ticket number. If you did not receive any email or ticket number, it means that your request was not successfully created in our system.
We kindly ask you to please open a new ticket at our Support Center, including full details of the issue you are facing. Once you have successfully created the ticket, kindly provide us with your ticket number here, so that we can follow up and assist you promptly.
Please note that today is the weekend, so responses may take a little longer than usual. We sincerely appreciate your patience, and once the ticket is confirmed, our support team will review and respond as soon as possible.
Best regards, JWSThemes Support Team
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Hi, is it just me or the TMDB importing of movies and series is not working anymore using the “TOOLS>>Import” section. It showing Import Successful but when I check the Movies and TV series and Media section there is no data being imported.
Hi 8smedaniel,
We have noticed that your account does not currently display a purchase badge. Kindly be advised that using null (nulled) versions of our themes is strongly discouraged. These versions are unauthorized, often contain multiple bugs, and pose serious security risks, including potential malware infections.
Regarding your concern:
“Is it just me or the TMDB importing of movies and series is not working anymore using the TOOLS >> Import section? It shows Import Successful but when I check the Movies and TV Series and Media section there is no data being imported.”
This behavior may occur when using an altered version of the theme or a server configuration that fails to fetch data correctly from the TMDB API.
To proceed with proper support and updates:
Please ensure you are using the official, licensed version of the theme from ThemeForest.
Once purchased, open a support ticket via our Support Center: https://jwsthemes.ticksy.com
We will assist in verifying and fixing any import or TMDB integration issues for legitimate users.
Thank you for your understanding and cooperation.
Kind regards, JWSThemes Support Team
FYKI, I am creating a website for a client and I am using his license key. 
In your future updates please try to add “fun facts/trivia” feature for movie/tv shows.
Hi,
Thank you for your valuable feedback and suggestions. We’ve taken note of your ideas and have already integrated some of them into the StreamVid – Video Streaming WordPress Theme. However, not all suggestions were included — we selectively implemented the ones that align best with our development goals.
Regarding the “fun facts/trivia” feature for movies and TV shows, we will definitely consider it in future planning sessions. We can’t promise it will be added, but we’ve noted it down for further discussion with our dev team.
Regards, the JWSThemes team
I have also noticed that once a website has huge database like 400 movies and similarly 10,000-15000 cast and crew the website loads extremely slow. Even in VPS with 6cire cpu 12gb ram. I have also noticed that the demo uses WP rocket plugin. Do I must have to buy WP rocket plugin if I want to make my website load faster? Is there anything you can do to improve the theme for performance? And, since we are using tmdb api then instead of downloading the movie poster into “media” cant we directly use the link from tmdb? We can also directly use the tmdb links for all gallery from tmdb movie id. This would be alot better because posters and other images are copyrighted material, and it also helps to keep the website resources low.
Hi,
I see you purchased the theme quite a while ago. Since this is a movie site, performance depends heavily on the hosting setup, not only the theme. WP Rocket is not mandatory — you can also use LiteSpeed Cache or FlyingPress with Redis/Memcached object cache.
For best results, I recommend adding a CDN (Bunny.net or Cloudflare) to handle posters, images, and video delivery. Instead of saving posters into Media, it’s better to store TMDB paths and let the CDN proxy them — this keeps the site light, avoids copyright issues, and improves speed.
This combination of proper hosting, object caching, and CDN will give you the best performance compared to relying only on a cache plugin.
Best regards, the JWSTHEMES support team
Does streamvid has an option to save tmdb paths during imports? Currently I think it downloads the image inside the uploads folder.
Hi,
Yes, you’re correct. Streamvid doesn’t have an option to save tmdb paths during imports. If you want to use the image URLs directly from TMDB instead of uploading them to WordPress media, we can customize the code to transfer media from WordPress to S3, and then automatically delete the media from WordPress while using the S3 URLs for images. This is one possible solution, but it requires code customization.
Best regards,
the JWSTHEMES support team
Can you tell me who should I contact if I need customisation?
Hi,
If you require customization for your theme, please note the following: • Our support team only assists with using built-in features and fixing bugs. • Demo content is designed to showcase some features, but custom work is not included in standard support. • For any additional functionality or design changes, please submit your request through our Customize Service Form. Based on the complexity of your request, we will provide you with a quotation. • Alternatively, if you already have a developer who fits your budget and skills, you are free to hire them directly.
Please send us the detailed requirements via the Customize Service Form: https://jwsuperthemes.com/our-services so that we can evaluate and provide you with the best solution.
Regards, the JWSThemes team
Hello – a couple things – the Check Purchase Code isn’t working – I’ve made 2 keys and the system keeps saying invalid
Add Element Edit Jws Episodes Advanced Category Filter Rule Select Categories – is pulling the post category
Select Tags – episodes don’t have a tag option in edit post
Episodes Cat. option is called playlist
I’m trying to just show the episodes in the slider
Hi,
Thank you for purchasing and trusting the StreamVid theme! I noticed that your purchase was made over 6 months ago. If you would like us to check or support your issue, please renew your support license and send your WordPress admin login + FTP credentials to our Support Center. We will inspect the issue and let you know the cause.
Let us know how you wish to proceed.
Best regards, JWSThemes Support Team
Hi – Thx for getting back to me but I’m not sure why these issues require me to purchase support on something that should have already been working.
I updated the file the most recent and still not being about to confirm purchase.
Add Element Edit Jws Episodes is pulling the post data
can you check a demo site and see if this is the same on your end?
Tool Bar Custom – can you share with me the list of icon classes that work inside this section? – I’m not seeing this in you Documentation
Hi,
When updating your theme to a new version, it’s strongly recommended to back up your website carefully beforehand. The update should include both the theme and the StreamVid Core plugin (if applicable).
All update actions are entirely managed by the client. If any issue occurs during the process, please restore your most recent backup to avoid disruption.
However, you have not provided any product details, version number, screenshots, or a link to the error. Since your question is technical, it is considered a support request. To assist you properly and avoid miscommunication, please open a ticket via our Support Center: https://jwsthemes.ticksy.com
Regards, the JWSThemes team
I entered the purchase code in the JWS settings, but the personal token does not match. What is the reason? Because I can’t reinstall your theme, and every time I install a plugin, the download fails, so I went to check the purchase code to complete this work, but the personal token is invalid.
I purchased your theme from Envato. Why does the personal token Envato gave me not match the purchase code you gave me?
Hi,
Your product’s Envato support period expired on July 25, 2024, which is quite a while ago. I believe this is the reason for the issue you’re experiencing.
If you need support or have a support request, please consider renewing your support period — we will then check and assist you. All support is provided through our Support Center, and our response time is typically within 1 day.
Regards, the JWSThemes team
This doesn’t make sense. I have the purchase code for your theme, so why can’t I install it? Why do I have to purchase support services separately?
The theme plug-in cannot be installed, and the purchase code cannot be checked. You are obligated to tell me these reasons because I have completed the normal purchase.
Hi,
Your purchase code (license) allows you to legally install and use the theme on one website. However, support services are a separate benefit and are only included for a limited time — typically 6 months from the purchase date.
According to Envato’s official policy: • The initial 6-month support period is included in your purchase. • After it expires, if you require assistance (e.g., troubleshooting, guidance, customization advice), you must renew or extend your support period. • This is standard practice for all authors on Envato and applies to every customer. It ensures that authors can continue to provide quality, timely help.
In short: • The purchase code = license to install/use the theme. • Support = time-based service that needs to be renewed if expired.
You can read more about Envato’s support policy here: https://themeforest.net/page/item_support_policyRegards, the JWSThemes team
Hi, love how the UI and layout presented on this theme.
I have pre-purchased question.
1. Is there any guide that i can watch or read on how to post the videos/movies/etc? 2. I’ve running a video learning and currently having more than 1000+ videos, i’ve added via creating Post in wordpress. The question is, can i import all of theme to this theme? 3. Does this support URL from youtube?
Hi,
Thank you for your interest in the StreamVid theme — we’re glad you like the UI and layout! Here’s the information for your questions:
Guide for posting videos/movies Yes! The theme documentation includes detailed instructions and a video tutorial for adding videos, movies, or other media content. It also covers using the Iframe Showcase feature, with an example via Vimeo oEmbed: Vimeo Showcase https://developer.vimeo.com/api/oembed/showcases . You’ll find both written steps and videos to guide you through
Importing your existing 1000+ videos This is a demo of your content. This is not a commitment or guarantee before purchase.
Support for YouTube URLs Yes, the StreamVid theme supports embedding videos directly from YouTube (and other platforms) via URL. You can add a YouTube link in the video post settings, and it will display in the theme’s player layout.
Best regards, the JWSThemes Support Team
Thank you.
1 more thing, I try to test the responsiveness of this theme and find out that video can’t play in any mobile browser.
Detect that Currently using DevTools which i didn’t.
Please confirm if the video can be on mobile browser, and how?
I just bought the theme. I have some questions and customization request.
1. How can i activate download button on each episodes on tv Series just like in movies? 2. I want to edit the mobile footer menu Video to be Shorts/Reels for users to post shorts/reels. Thank you
I also want to make the category section and movie on mobile view 3 row side by side. and I like to integrate buddy press and youzify to add like a social newsfeed on a separate mobile footer tab like changing the tv shows tab to newsfeed
Hi,
Please open a ticket at our Support Center so we can assist you within our support scope: https://jwsthemes.ticksy.com.
We only provide guidance and support for the theme’s built-in features. Requests involving the integration of third-party plugins (e.g., BuddyPress, Youzify, customizing the mobile footer tab, changing the TV Shows tab to Newsfeed, etc.) are outside our support scope. For these tasks, please hire a developer.
Regards, the JWSThemes team
