128 comments found.
We have use uyour theme for one of our project, but in main page we have a issue, after each refresh or openning, is dissapeara content, not all but partiale is dissapear
We use the last 1.3.9 version of theme and WP
and one more thinks, 1.3.9 acording changelog is from 2023, but in homepage is march 2024 last update
Hello,
Have you updated the Case Theme Core plugin to the latest version?
Thanks
You are using old version. Please update the plugin with the latest version (1.1.9)
Please try: https://casethemes.ticksy.com/article/19903/
Hello , After I imported the demo, there was a problem with styles, so I deleted the theme and all imported data, and then when I installed the theme again, I could not import data.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
how get purchase key from invoice to can open cart
When Import demo home only appear have css about . Service and other pages not have css
Please note that the theme is affecting WordPress Performance, I have tried a nulled version before buy. The plugin ” case-theme-user ” eats all server CPU resources 4 Cores VPS not enough
I hope to amend to buy the theme
Hello,
I need a test on your site. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Thanks for your reply after hours of investigating also the theme not compatible with LiteSpeed Cache..
I tried to login and send you my credentials but it must purchase. I promise I will buy it if all its issues fixed I hate using nulled themes but I will not buy something not work well
I hope you understand me & Thanks
Hello,
I want to ask about compatibility, does this theme support ACF? Thanks.
Yes, the theme is compatible with ACF.
Thanks
Thanks to check #3611445 please.
Hello,
I will check now.
Thanks
Ok thanks waiting. Regards
Hi support,
Website is on WordPress 6.4.3 Theme version 1.3.9 After updating Elementor to the latest version 3.19.4 the website breaks. I have now made a rollback to 3.18.3 so we cannot update Elementor. How can we fix this or will there be a new update of the theme because it seems that your theme is not ready for the newest Elementor updates. All plug-ins are up to date.
Hello,
This is caused by Elementor update. So we have a core plugin update to fix the bug. Please see the article.
https://casethemes.ticksy.com/article/19903/
Thanks
I will check, thank you
Good afternoon Support,
I need to open a ticket, but it’s warning me that I don’t have active support, but that’s not true. I purchased the Support extension today for another 6 months.
How do I send you a support request?
Thanks
Please disregard this message.
I have already managed to open the ticket
Thanks
Hello,
I will check now.
Thanks
theme.css is around 6MB big! This makes the page extremly slow. Any option to minify this?
Hello,
You can install a few plugins that support css file optimization such as:
- Siteground Optimize
- WP Optimize
- W3 Total Cache
- Autoptimize
Thanks
I tried many optimization plugins but 6megabyte can´t be minified.
That’s all I can help you with about css file optimization.
Hello, I had to write here because no one has responded to the ticket; could you kindly prioritize the issue?
Hello,
What is your ticket ID?
Thanks
Hi, dear support team we sent you several messages regarding defection of your theme, kindly request you to pay attention: 1- the theme is very heavy and and generate a lot of dom files that make a website supper heavy, if you don’t accept this fact please make a test your demo website by gtmetrix.com. we need to resolve it as soon as possible. 2- the theme has not capable with most of usable plugin like: rocket, rank math, Wocommerce and wopayment. we wonder how you didn’t test your code before you would to publish it? please fix this issue. 3- SEO in this theme is very poor unfortunately those popular seo plugins are not capable with, please respect to the buyer and fix it. 4- I don’t know according what knowledge you’re make a lot size between each block and widgets event 150px, it’s mean the audience just able to see one block in a time, please make it standard size between each 10 – 20 px. you sacrificed performance for some beauty it’s not meet professionalism, hope you resolve all the issue as soon as you can.
thank you and waiting.
your sincerely
Thank you for your feedback, we will try to update the theme more to be compatible with 3rd party plugins. But some of the things you said above are not completely accurate.
Regards,
CaseThemes Team
Hi, dear support team it past a month but not yet resolve our problem with your theme, which we mentioned it’s very heavy and nonstandard and not capable with most reputation plugins, like seo. rocket. etc. kindly resolve this issue as soon as you can. because it’s not working correctly and not loading as cloud be. waiting ….
Can you create a support ticket and my developer will continue to fix the issues with you?
we already sent you ticket 22 days ago in your ticket system here: https://casethemes.ticksy.com/ticket/3542470 but unfortunately no one answer to us. just let me know if you are serious on your work. it will resolve by you or not? or your will resolve this all problem on next update? if yes give me a specific time please. thanks.
We can continue the discussion in the ticket. Thanks
No my dear, you are not going answer to my ticket since 3 week ago, then answer me here and resolve problems immediately. or don’t waste our time and refund us.
how many websites can l use for this same theme or once l use it on website l wont be able to reinstall it on the next website
Hello,
One license you can only install the theme on one project.
Thanks
Hi
I’ve mistakenly deleted the default MAIN MENU. How can i restore it. Kindly Guide ASAP.
Thanks
Hello,
You can only recreate the Menu. There is no recovery feature once you have deleted it.
Thanks
Hi
how can i make (blog-standard-left-sidebar) as my default preview for blog button. As i hover mouse on blogs i see a lot of drop down options. I want to make (blog-standard-left-sidebar) as my default preview for my blog section. Kindly Guide. Also explain, if i add this as my default preview for blogs, will it work properly will blog posting.
Thanks
No, how to set a default page. There are many layouts but the main blog button is empty. I want to remove all and add one.
Can you send me screenshot? I still don’t fully understand your question.
Hello,
My newsletter is showing this error. I have integrated the Mailchamp and API is fully connected, how to resolve?
Mailchimp for WordPress error: There is no form with ID 0, perhaps it was deleted?
Thanks
Hello,
Please link to your Mailchimp account. You can then save your form settings here: https://case.d.pr/i/glMxYj
Thanks
Hi,
how to import the elements in new pages. There are elements mentioned in the main page. If i add new page, how can i import these elements.
Thanks
Hello,
You can save the template and use it in other pages.
https://elementor.com/help/template-library/ https://case.d.pr/i/G8UTGvThanks
HI,
How to edit the Slider Revolution. Suggest your video.
Hello,
We don’t have video tutorials for this. You just need to go to Slider Revolution to edit, if you find it difficult to configure you can check out the documentation with lots of videos for the plugin developers.
Thanks
Hi, How to change home page, it’s showing default home page only
Hello,
You need to select the desired homepage here: Settings → Reading option.
Thanks
HI, kindly answer to our ticket, unfortunately the icons, and header, and demo are corrupted. please resolve the issue.waiting
Hello,
Have you created a support ticket?
Thanks
With the problem you encounter, you just need to update the Case Theme Core plugin with the latest version (1.1.8)
Let me check. Thanks
HI, from where we have find out or download that plugin you said: Case Theme Core plugin with the latest version (1.1.8) please put the download linke here.
HI, please pay attention the my previous email, that I said the header is not working with the default theme. I need to change header for each time separately.
I have attached the screenshot.
thanks.
Hi, we are not able to change the header and footer yet for each demo, kindly resolve it. as well please resolve this error :Deprecated: Optional parameter $field declared before required parameter $parent is implicitly treated as a required parameter in /home/signalpr/public_html/wp-content/plugins/case-theme-core/inc/extensions/ct_iconpicker/inc/field_ct_iconpicker.php on line 8
Deprecated: Optional parameter $value declared before required parameter $parent is implicitly treated as a required parameter in /home/signalpr/public_html/wp-content/plugins/case-theme-core/inc/extensions/ct_iconpicker/inc/field_ct_iconpicker.php on line 8the service section getting this error:
Please discuss in the ticket, as support people are always there to assist you.
Hi, in the website there is no any blocking system, might be in the server side, kindly let me send you IP to put it on the blocking server system by hosting provider please.
waiting
Why don’t you discuss in the ticket? There is always someone in the ticket to support you.
no one answer me there.
Please be patient and wait, we are in different time zones, that’s why I will reply you a few hours late. But the response time will not exceed 24 hours.
You have your ticket and please wait patiently for the support person to respond to you. Also, other issues, please post in a support ticket.
HI, dear Team hope you are fine, as we tested the speed and optimization of this theme awful, and needs your attention to reach out for a acceptable speed and optimization please. kindly attention on theme speed and optimization seriously. thanks for you attention. I write it here as a reminder for you.
Thank you!
