Subject: Urgent: Website Suspension Issue

Dear [Hosting Company Support Team/Technical Support],

I hope this email finds you well. I am writing to bring to your attention a recurring issue that has been significantly impacting my website’s performance and reputation.

My website has been repeatedly suspended by your hosting company due to alleged resource-draining plugins or functionalities. Every time I reach out for clarification, I am informed that certain plugins or features are excessively utilizing server resources, leading to the suspension of my website.

Despite my best efforts to resolve this issue, I have been unable to identify or rectify the root cause. This ongoing problem has not only affected the credibility of my website but has also caused substantial inconvenience to my visitors and clients.

I kindly request your urgent intervention to resolve this matter permanently. I believe there may be a misunderstanding or a technical glitch that requires your expertise to diagnose and correct. It is imperative that we identify the specific plugins or elements causing this resource drain and find a sustainable solution.

I would greatly appreciate it if your technical team could thoroughly investigate the issue and provide detailed feedback and guidance on how to address and prevent this problem in the future. Restoring the smooth operation of my website is crucial for maintaining its integrity and reputation.

Please do not hesitate to contact me directly at [Your Contact Information] to discuss this matter further or to provide any necessary access to my account for troubleshooting purposes.

Thank you very much for your prompt attention to this urgent matter. I look forward to your swift response and resolution.

Best regards,

wael Mourad

1. you can refer to the article https://docs.thimpress.com/eduma-app-documentation/ 2. Does Backblaze support iframes for individual videos? If so, you can attach it to the lesson, and we support vimeo and youtube, so you can refer to and use it. 3. You can refer to and use the H5P plugin 4. Please use the paid membership plugin, you can refer to https://docs.thimpress.com/paid-membership-pro-add-on-for-learnpress/

Please clarify – Videos must be in iframes? I use backblaze as storage and streamer for my videos.

Would really love to have an answer for the above. Also have a few more questions: 1. Is it possible to do one on one sessions with students? Can the student book a time with the instructor? 2. Can we create packages for groups of courses? 3. Can we offer free access to a course if a number of courses have been purchased and completed? 4. In the You May Like area, can we specify the related courses we want to show? 5. How is data protected – Of instructor ( videos and other material ) and personal information of students?

6. Please clarify about events – Are these for offline events?

7. Collections – Can these be sold at a discounted price ( Like a 10% off on price of 3 regular courses ) ? If so, is it using PMP – which version? Is it possible with the free package?

Hi,

if backblaze has iframe support then you can use it to host the course. 1. We don’t have features for these 2 questions yet. 2. You can use paid membership plugin or upsell plugin 3. you can use the learnpress prerequisites courses plugin 4. We don’t have this feature yet 5. Sorry, currently admins and itructors with access to wp-admin can view all media 6. Event is online 7. you can refer and use upsell

Thanks.

Hi. Thanks for the answers. Which upsell plugin are you referring to? If PMP is used, is the FREE version enough?

This is the Upsell plugin we mention: https://thimpress.com/product/upsell-add-on-for-learnpress/

Yes, you can use PMP.

Brilliant. As for PMP – Is the free version good enough? Also, are you available for customization? We’d require an option for one-on-one sessions, similar to what wplms offers.

Also, what features does the myCred addon has?

- If you buy the theme, you can use the Paid membership plugin that comes with the theme without having to buy the premium version https://docs.thimpress.com/paid-membership-pro-add-on-for-learnpress/. and if you want to customize, please contact custom You can contact https://thimpress.com/wordpress-theme-customization-services/ - My crep add-on is used to calculate user scores, please refer to the article https://docs.thimpress.com/mycred-add-ons-for-learnpress/

I was able to get the Udemy demo install.. just need your help with installing the Udemy Homepage and Course on the Courses Page. I sent you my username and password via your TF Profile!

Thank you, Winners!

You can use woocommerce and use woocommerce add-ons. You can refer to https://thimpress.com/learnpress-payment-settings-all-in-one-tutorial/

Hi,

Each teacher only accesses the course that they are assigned. They can’t view all courses.

Thanks

Hi,

Can you give us a chance to help you? According to your topic history on the forum. We never had contact with you before. Please go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic. Our support team will check and then fix that for you.

Thanks

It still doesn’t work. Why should something as simple as this be so complicated to do? very bad

Ok, we so sorry for your inconvenience, we approved refund.

Don’t worry. I will keep it. Don’t refund.

I see you removed it from downloads. I wish to keep the licence. May I repurchase? or will you reverse the refund?

We can’t reverse the refund, you should repurchase again.

ok. Thanks. I figured out how to add the logo. I had to uninstall demo and reinstall. cheers