6670 comments found.
Hi, when adding a new header, the header is above the content.
Hello, Tianxialuyalu,
Thank you for getting in touch with us.
It appears that you need to disable the Overlap option – https://xstore.helpscoutdocs.com/article/212-new-xstore-header-builder-with-elementor#eatures-gwnX12
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8theme team
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When adding a new page or post, the backend xstore options like below: https://prnt.sc/kAiqMJxe9nXD Why?
Hello, Tianxialuyalu,
Thank you for getting in touch with us.
Save the page/post and reload your browser tab window, it will be fixed.
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Hello, 4nodestechnologies,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum and provide URL of your site, as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hi, add to cart and buy now buttons disappeared on single product page
Hello, Megcata,
Thank you for contacting us and for using XStore.
We would recommend you disable Catalog mode in Theme Options > Shop > Catalog mode.
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8theme team
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thank you 
Hello, I am a faithful customer, I have been using this theme for several years. Now I am interested in the Demo Real Estate. Is there a Whatsapp button function or instead of the simple contact form? Finally, I do not think the Add to Cart valid for the domain of Real Estate, it may be that I use it without this option?
Hello, Samticket,
Thank you for contacting us and for using XStore.
1/ The Whatsapp button function is not included by default. You can maybe find plugins that can provide it. Please note that we don’t give a guarantee for full theme compatibility with all existing 3rd party plugins.
2/ Yes, catalog mode https://prnt.sc/57z4qyTDJRq5 can be activated via Theme Options.
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8theme team
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hi Does this design support multiple levels of categories?https://xstore.8theme.com/elementor/demos/wedding/shop/
Hello,
Thank you for getting in touch with us.
These settings for the Shop page https://prnt.sc/0QWGjplDgowu are independent of the theme and come from the WooCommerce plugin.
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8theme team
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yes know that, i mean does the theme support showing multiple levels of categories?
Hello,
Our theme supports all default WooCommerce functionality, for example – https://prnt.sc/D-ryJBheJHmw > https://prnt.sc/72oJOGxmI53n + https://prnt.sc/AtPlSd2QhzBd
We hope this information is helpful.
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Hi there! I have some issues with the global setting. 1) although i have changed the fonts everywhere in the settings, and it shows correctly in Elementor, but once i close the elementor, it still shows the demo fonts. 2) same problem with the accent color 3) the slider title shows in different colors on desktop as on mobile device 4) i set the slider as stretch, but it still has a gray margin on the left. Could you please take a look and fix it, thanks.
Hello,
Thank you for getting in touch with us. We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Saya ingin membeli dan apakah support untuk adsense atau plugin ad inserter dan juga saya melihat demo anda bermasalah pada https://xstore.8theme.com/demos/mobile/ ( tidak bisa di load atau hanya layar putih ) dan banyak kendala pada inspect
Hello, Erpedia,
Thank you for getting in touch with us.
We kindly request that you contact us through the email form available on our page at https://themeforest.net/user/8theme. Please provide a detailed description of your requests, including examples, to help us serve you better.
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saya sudah mengirimkan pesan. semoga anda bisa mencoba plugin ad inserter dan menguji coba https://xstore.8theme.com/demos/mobile/ apakah thema tersebut berfungsi secara normal atau tidak karena jika saya buka tautan demo thema tidak berfungsi
note : hanya thema demo tersebut yang tidak berfungsi. sehingga bukan kelasahan pada jaringan saya.. saya harap anda bisa cek ulang pada halaman tersebut dan support plugin ad inserted
Hello, Erpedia,
We hope this message finds you well.
We would like to inform you that we have successfully resolved the cache issue on the demo, as reported. We appreciate your vigilance in bringing this matter to our attention.
Thank you for your cooperation.
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8theme team
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The function on Sales Booster panel can’t be activated. It shows a web popup notification with nothing.
Deactivate also doesn’t work, why?
Hello, Tianxialuyalu,
Thank you for contacting us and for using XStore.
We kindly request that you apply the necessary patch to address the current issue. Your prompt attention to this matter would be greatly appreciated – https://prnt.sc/be_xgXYbKl0u
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8theme team
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Did it and updated the patcher, it doesn’t work.
Also the settings function can’t be opened.
delete
Hello, Tianxialuyalu,
You need to clear the cache.
To get further assistance, contact us by email via the contact form on this page – https://themeforest.net/user/8theme
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8theme team
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After importing Jewellery Niche Market Demo, it was too slow. Tested on gtmetrix and got E. The performance score is 24%. The xstore elements on page is loading and loading, Why?
Hello, Tianxialuyalu,
Thank you for getting in touch with us.
We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Please follow this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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No third party plugin, only yours. A new site with your demo. How to send your domain? PLease look at it, Thanks
Hello, Tianxialuyalu,
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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i need to tweak my xstore theme to accomdate subscribtion plans for digital products released on weekly basis, is it available through your theme?
Hello,
Thank you for getting in touch with us.
We believe that you may need to utilize an additional plugin to achieve the desired result. We recommend contacting WooCommerce for further instructions – https://wordpress.org/support/plugin/woocommerce/
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8theme team
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I can’t update the theme and core plugin to latest
Hello, Megcata,
Thank you for contacting us and for using XStore.
Please follow these articles – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Or download archives from this page – https://www.8theme.com/downloads/ Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.
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8theme team
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I get error when I try to update from file: 504 Gateway Time-out
Hello, Megcata,
We appreciate your prompt response.
It means the issue is independent of the theme, and you need to contact your hosting provider. Also, read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-504-gateway-timeout-error-in-wordpress/
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8theme team
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Hello support team, Can we integrate the digital product with third party to be sent the items directly once purchased through wocommerce ?
Hello, Zaki211,
Thank you for your interest in our theme!
Our theme supports all WooCommerce default product types including digital/downloadable products https://docs.woocommerce.com/document/digital-downloadable-product-handling/
Unfortunately, we cannot guarantee full compatibility of our theme with all third-party plugins. However, we do provide a 7-day money-back guarantee. This allows you to purchase the theme and test it out. If you are not satisfied, you can request a full refund within the 7-day period.
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8theme team
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Xstore 9.3.9 XStore Core 5.3.9
Fatal error when click to Email builder and Sales booster in the Xstore panel control
Failed to open stream: No such file or directory in wp-content/themes/xstore/framework/panel/panel.php on line 323
PHP message: PHP Fatal error: Uncaught Error: Failed opening required ‘wp-content/themes/xstore/framework/panel/classes/email-builder.php
I fixed the problem renaming these files
email_builder.php -> email-builder.php
sales_booster.php -> sales-booster.php
Regards Salvador
Hello, Scaballe,
Thank you for contacting us and for using XStore.
We are pleased to inform you that the resolution to the issue you reported will be incorporated in the forthcoming update of our theme.
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8theme team
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Hello, how to report bugs or depricated files? Thank you.
Hello, Chaafi,
Thank you for getting in touch with us.
Please reach out to us via the email contact form available on this page – https://themeforest.net/user/8theme
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Hi there, I wanted to add a custom taxonomy for products like categories and tags and wanted to show them in filters also. Can you please tell how to achieve it? How can I create custom taxonomies using xstore theme? Thanks!
Hello,
We hope this message finds you well. We would like to inform you that the taxonomies you are inquiring about originate from the WooCommerce plugin. For detailed information on managing product taxonomies, please refer to the official WooCommerce documentation available at: https://woocommerce.com/document/managing-product-taxonomies/
Should you wish to create a custom taxonomy, we strongly recommend that you seek assistance directly from the WooCommerce support team. They can be reached through the following link: https://wordpress.org/support/plugin/woocommerce/
Thank you for your attention. Should you have any further questions, please do not hesitate to contact us via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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I am showing that there is an update for the Slider Revolution (6.7.10) that includes critical security update. When will you have that or where can I download it? Thanks
Nevermind. I found it. Thanks
Hello, Creativeone,
Thank you for getting in touch with us.
Plugins can be downloaded from this page – https://www.8theme.com/downloads/
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Change log shows update details with security fix but unable to find update notification in wordpress both admin panel and in the download portal.
Hi eniyan_r,
An update for the public will be available in approximately 5 minutes. Please remember to click the refresh button on your XStore dashboard. https://prnt.sc/bIVTmdsHayIx
Kind Regards,
The 8Theme Team
I appreciate the prompt assistance and update.
Hello, I would like this demonstration template but I can’t find it in the repository. I have updated the template. Could you help me? Thanks https://xstore.8theme.com/elementor3/grocery-mega-market/
Hello, @xhannaa2,
Thank you for choosing XStore as your WooCommerce WordPress theme.
To ensure optimal performance and security, we kindly advise you to update your Xstore theme and the core plugin to the latest versions available. You can verify the updates by navigating to XStore Dashboard > Import Demos on your site.
For detailed instructions on how to update, please visit: - Update History: (https://xstore.8theme.com/update-history/) - Theme Update Guide: (https://xstore.helpscoutdocs.com/article/63-theme-update)
Should you continue to experience any issues after updating, we request that you provide us with access to your site’s wp-admin area. Please submit this information securely in the private content section of the support forum topic, https://www.8theme.com/forums/xstore-wordpress-support-forum/ -allowing us to further investigate and assist.
Thank you for your attention to this matter. We look forward to assisting you and ensuring your site runs smoothly.
Best Regards,
The 8Theme Team.
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Hi, Have you tested google Pagespeed insights rating. The website getting slow. How can I get better the page speed?
Hello, Immersivesoul,
Thank you for your interest in our theme!
Currently, cache and CDN are disabled on our demos, because we are working there on updating content. General site speed depends on many factors – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website , not just on the theme, but our theme is fully optimized.
Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).
Anyway, if you buy XStore and site speed is not suitable for you after cache plugin installation, and content optimization we’ll be able to give you a refund.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
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theme import is getting stuck at 40% and not finishing. what to do?
Hello, nihalmalik,
Thank you for contacting us and for using XStore.
1/ Check System Requirements:
Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
For this please contact your service provider and ask them to fix it.
After that, Please clear your browser cache and check again.
2/ If the issue persist, Please provide screenshot of the problem and we would appreciate it if you could create temporary wp-admin access and share the details via the private content area in topic. This will allow us to review your settings and better understand the issue at hand and help you.
We kindly recommend that you take a complete backup of your site before proceeding.
Please do not hesitate to contact us. You can reach out to us via email through the contact form available on the next page – https://themeforest.net/user/8theme Or via our support forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team.
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there is no free support. i cant make a new topic if my support has expired. I dont mind a delayed fix but there should be some support. I reached you via email and they said they cant help and im better off buying a new theme if i dont buy the support
