39369 comments found.
I purchased your theme a few hours ago. But I have a big problem. Someone else bought my domain name as a patent and I have to change the domain, can you help me?
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another/new domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
I recently purchased the theme to rebuild my e commerce store. The theme and theme builder in total gives you the freedom to build it as you wish. My big issue that I run into is that the options for the shop area and shop filters are pretty basic in comparison with the capabilities in the other sections. Is like the theme is made to build nice websites and not e commerce stores. It would be great if you put more effort in this section.
Hello @natevaporcelain
We are glad to hear that you like Avada website builder, when it comes to shop filters, we rely on the ones provided by WooCommerce by default, however for more filters you can always use 3rd party plugin(s) in conjunction with the WooCommerce archive pages.
If you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Dear Avada team,
Do you plan to introduce ACF Group Field support together with sub-fields as you already did with Repeater Field?
If yes, then when can we expect to see it released?
Thank you!
Hello @pahanello
We are always listening to our customer’s feature requests and depending on how much a particular feature is requested, it is than added to Avada, we suggest you to send us your request here => https://my.avada.com/make-a-request/?type=feature
If you need any further assistance, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Theme Fusion
What is your PHP Software Version Requirements and MYSQL
Hello @JMTAinc
We have a detailed document that provides the requirement for Avada which you can check out here => https://avada.com/documentation/requirements-for-avada/
We will be happy for you to be a part of this amazing community 
Thanks
-Ammar
Hello. Is there any way I can connect Avada Form to Bitrix24 CRM.
Hello @Thupro
Currently we don’t have an option to integrate Avada Form with the specific CRM, however we will be integrating further CRMs to Avada Form soon as per customer’s request.
If you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I’m on V7.11.7. I have created the Avada Forms. The form submissions are getting emailed. However, in the backend the submissions are not being saved. It is showing as empty.
Hello @sandesande
Kindly make sure that your form fields have proper field names added, if that is not the case you will not be seeing a proper submission being added in database, other than that to provide a more precise response, our team will need to take a closer look into your form and this will require a support ticket creation.
Click Here to Get Avada Support
Thanks
-Ammar
Hello everyone, Does anyone knows if Avada provides the feature to create a carousel of your latest posts? For example, show the latest 6 posts in a carousel of 3 columns. I haven’t found anything in the documentation. I examined the option to create post card carousel, but again, no luck. Thank you in advance.
Hello jtroump
This is definitely doable using the post cards carousel option, you can use it to show your latest posts in a custom design carousel format, if you want further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
I tried to ask for support and it’s been a week no one answered. I tried to make a website but my photo quality going so bad I asked so many times to please give me some idea they told few minutes but it’s already been more than a week no one has given me any support. it’s west of time and money. and can anyone please tell me how to money back?
Hello @rajanbastola
I am not able to find any ticket associated with the current username I see on ENVATO for you from our end, our response time is under 24 hours on weekdays and 48 hours over the weekend, you should not be waiting for a reply for this long.
Regarding the image size, kindly make sure you have read our detailed document post about it here => https://avada.com/documentation/image-format-and-size-guide/#toc_Attachment_Display_Settings
If however the issue persists, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I’ve recently installed the Avada theme (version 7.11.7) on my Wordpress server (version 6.5.3).
After installing the requested plugins Avada Core and Avada Builder, I created a custom header and footer through Layout Section Builder to use in my Global Layout, but shortly after I noticed that I couldn’t edit them through the Live Editor like I was able to in previous installations.
Specifically, the box that would usually let me begin by adding a new container was nowhere to be seen. The back-end editor worked as usual but the updates took a long time to take place after saving my work.
Also tried working on a simple page but once the Live Editor opened the loading animation would just stay there keeping me from doing anything. From this I have to assume the Live Editor isn’t working at all.
I’ve used your products before without experiencing such problems, so I hope there is some easy fix.
Thanks for your attention!
Francesco
Hello Francesco
Indeed seems like the live editor is not loading as it should, however that should not be the case and should not be happening, the live builder works out of the box in Avada and if that is not the case it could be due to either an incomplete installation or some other 3rd party plugin causing this issue.
This will require our team to take a closer look into your site, as you do have a valid support, kindly open a ticket explaining your issue as well as adding your site details so our team can get this checked.
Click Here to Get Avada Support
Thanks
-Ammar
Good theme
Hello @xoco70
We are glad to hear you like our product, if you have any questions, please do not hesitate to open a support ticket if you need our further assistance.
Click Here to Get Avada Support
Thanks
-Ammar
We are interested in avada but heared of huge security warnings for avada fusionbuilder from wordfence – so i am wondering to find nothing here
Hello @lohasscout
We take security very seriously here at Avada and there is no security issue with our Avada Builder at all, we release regular updates in terms of security and any security issues are patched instantly, you can find our blog here further => https://avada.com/tag/security/
We will be happy for you to be a part of this Amazing community!
Thanks
-Ammar
Hello!
I got a error after import a prebuild teme:
a:13:{s:10:”aria-label”;s:0:””;s:4:”type”;s:6:”number”;s:12:”instructions”;s:0:””;s:8:”required”;i:0;s:17:”conditional_logic”;i:0;s:7:”wrapper”;a:3:{s:5:”width”;s:0:””;s:5:”class”;s:0:””;s:2:”id”;s:0:””;}s:13:”default_value”;i:2;s:3:”min”;s:0:””;s:3:”max”;s:0:””;s:11:”placeholder”;s:0:””;s:4:”step”;s:0:””;s:7:”prepend”;s:0:””;s:6:”append”;s:0:””;}
imagen: https://ibb.co/qn5CHhyHi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Good Day,
Just making sure you guys are on track to address and fix this issue: https://themeforest.net/comments/30503478
What version of Avada will incorporate the fix?
Thank you!
Hello @AeroConsultants
We do not provide ETA specific to our release dates, depending on the importance of change, it will be added accordingly, our next major update is 8.0 which will have CSS refactor as a part of it, you can follow it up here for future => https://avada.com/blog/avada-roadmap-may-progress-update/
Thanks
-Ammar
Hi Ammar,
Thanks for the update and the link.
So you know, technically, you shouldn’t be calling it a “roadmap” until all specific deliverables and a schedule have been defined.
It would be great if you guys emulated what Team WordPress publishes: A real roadmap. That would give developers and site managers time to plan for your next release and avoid last-minute issues.
Details: https://wordpress.org/about/roadmap/
Thank you!
Hello AeroConsultatns
Thank you for your feedback
Hello,
I have bought the theme but live editor option is not working. I cant change anyhing basically. what to do?
Hello @turkoseyyahgroup
Live Builder should work out of the box for Avada, however if you are not able to make changes, this could be due to multiple reasons, including other 3rd party plugin(s) or a server specific issue for which we will need to have more details.
We will be happy to take a closer look into this for you, as you have a valid support kindly open a support ticket with us and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello!
I have a couple of questions about the Avada website builder:
1) Is it possible to create an exact copy of the https://avada.com/ website using the Avada theme and builder? I really like the design and layout of the Avada site and would like to know if I can recreate it for my own project.
2) Does the Avada team use their own theme and builder to create the https://avada.com/ site? I’m curious to know if the Avada site itself is built using the same tools that are available to customers.
Thank you for your help!
Hello @uarichs
Yes, our company site is definitely built using Avada as its core WordPress theme and yes you can definitely create the same layout using Avada and use it for your own site, however this is not available to be imported as a prebuilt website so this will require you to create it using our Avada Website Builder.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
hello. i’m considering purchasing the avada theme and i have a question. how will i be able to show a feed of google reviews on the new site made in avada?
Hi,
For embedding Google Reviews you might need to use a custom solution or 3rd party plugin as out of the box we don’t have such a feature.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Hi there, Is it possible to open a modal on the click of a column link?
Hi,
Modals can be launched from the modal-text-link element (where you can include an image or any text/paragaraph etc) or a button element.
For columns, you can specify an off canvas in the link field – so instead of Modal element you can create an off canvas. It works similar to a modal but has many more features. You’re free to add any content inside an off canvas just like you do in a modal.
For details on Off Canvas feature, please see our guide here: https://avada.com/documentation/how-to-use-the-off-canvas-builder/
Thank you. – Abbas
on the cart page I can’t translate the descriptions of the tools (Product, price and quantity). Using poedit I did the complete translation and inserted it into the languages folder. Help
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and our team will guide you about this.
Click Here To Get Avada Support
Thank you. – Abbas
Hi there, I’ve built an FAQ section and the default is to showcase the categories alpha order. Is there a way to show the categories in a custom order?
Hi
Currently we do not have an option to set a custom order. However, we do give an option to order by date. You can change the published date of the FAQ items and create a custom order based on that
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Dear & Respected Sir Is there any method to add H1 to header/Logo? Avada is the most popular theme in the market but sorry to say , no H1 option for Header / Site Title… You should fix this problem
Hi,
You can definitely insert an H1/H2 etc title freely as needed for this by using the Layout Builder and building a custom header section (under WP dashboard -> Avada -> Layouts)
https://www.youtube.com/watch?v=rDCWNFpOnSIAs this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
