13513 comments found.
hi there i translate with WPML on categories popup its showing messed up https://ibb.co/yf0XdJn also login popup working but when i click on register its showing only blank white page
Hi,
Please create a new account on thimpress.com. You can read more here: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic. We will check your issue.
Thanks.
Are you planning to add SCORM to the platform in the future since it’s a great feature for the platform as well?
Hi,
Sorry, we currently have no plans to add it.
Thanks.
Hi support, I have a pre-sale question: I need more advanced event functions. Is the plugin “Eventin” or “The Events Calendar ” compatible with your theme? Thank you
Hi,
Currently our theme is fully compatible with WP event manager. If you want to use another plugin you can install it, but if there is a problem please contact the plugin.
Thanks.
This one: https://wp-eventmanager.com/?
Hi,
Currently we do not have events with calender. If you buy our theme you can go to Eduma => plugin => find plugin here https://prnt.sc/2M7baONbQhLd
Thanks.
Thank you. Is the plugin “FooEvents” by Woocommerce campatible? Should be right? Because Eduma works with Woocommerce?
Hi,
We are compatible with WooCommerce only. As for woocommerce add-ons, please contact woocommerce.
Thanks.
Hi there,
I am experiencing some problems with the theme. Below are the specific problems:
Course Detail Page – Buy Now Button: On the Course Detail page, when I click the “Buy Now” button, the page reloads on the first click. Only on the second click does it proceed as expected. Could you please help me resolve this issue?
Payment Gateway Issue with PayPal: I am using the theme’s own plugins and add-ons for Stripe and PayPal for payment processing. While Stripe seems to work fine, the PayPal checkout displays a “Session Expired” notice, despite having live APIs set up. Could you guide me on how to fix this?
Login Issues on Mobile: The login functionality is not working properly on mobile devices most of the time. Users are facing significant difficulty logging in. Could you please provide a solution for this?
Performance Issues on Mobile: The website’s performance on mobile is quite slow, and sometimes the courses do not load at all. Could you assist in optimizing the mobile experience?
Strong Password Suggestion on Registration: Does the theme support strong password suggestions during the registration process? If not, is there a way to enable this feature?
I would appreciate your prompt response and assistance in resolving these issues. Thank you for your support.
Hi,
Please create a new account on thimpress.com. You can read more here: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic. We will check your issue.
Thanks.
I have a huge issue translating the theme using WPML (the recommended translation plugin from you) and no-one answers me just talk to myself!
https://prnt.sc/FRpu15hP9r8J
#980165
Hi,
We have responded to you on the forum, please check again.
Thanks.
ALERT: DO NOT BUY THE EDUMA THEME
IMPORTANT NOTICE
Do not purchase the Eduma theme! It has numerous issues and serious Security Concerns. If you’re planning to sell courses online, this theme can cause significant problems.
Major Issues:
Mobile Site: The mobile version is broken and unusable. Customer Service: They promise fixes but never respond. Support Forum: The support is through a private forum where solutions are hidden, forcing you to keep paying for support.
You can visite their forum, to see what others are saying, but you wont be able to read their replies. They say is for private reasons, but in fact its for others not to see each other pain.
Protect your business and avoid this theme at all costs!
Hi,
Sorry, most customers do not want to reveal their information so we are forced to keep tickets private. And I checked and found that you have not created a ticket on the forum. You can create a ticket on the forum https://thimpress.com/forums/forum/learnpress-plugin/ so we can support you.
Thanks.
I did open a ticket, but it was deleted after I provided some critical feedback. While I may not have an active ticket now, there’s an open issue on your support email that’s been pending for a long time. You acknowledged the problem was on your end and mentioned it would be resolved right away, but then communication stopped entirely.
It’s quite frustrating, if not disappointing, that you respond here daily to maintain your public image while I’ve been waiting almost two weeks for a response and solution through your support email.
If you are resolving the issue by e-mail, theres no need to keep the user on a forum. This forum its only to keep the user paying for long time support, that don´t act on the issue, but instead send confusing documentation.
Also, nothing on the supporting documentation covers the new templates. The supporting documentation for Eduma its long time outdated. Users needs to figure out what is behind Thimpress coding, otherwise their are victims of this forum that has a lot of information that users provide public, but only your responses that could help others users are private. Why, easy, to keep them paying.
I have spent a lot of hours in my project relying that this theme would be stable and secure, and now I cant make the project public beacuse of Thimpress issues.
Hi,
We have responded via email. and your problem is solved. Please keep an eye on your email.
Thanks.
Hi, I’m looking at buying but j just need to see if this is right for me.
So I have developed an online course and it consists of 14 videos which I want to sell for a set figure. I will also need a landing page to collect leads.
Would this be suitable for me?
Hi,
Of course our theme will satisfy your requirements. so you can buy and use it.
Thnaks.
Having trouble activating this theme because it is tied to “localhost” I did this when I was setting up the website earlier. How do I fix this? I need to activate it for my website
Hi,
I have deleted it, you can activate the license on the new site.
Thanks.
Hello,
I noticed a few months ago that after an update, a banner named Eduma Mobile appeared on the pages of my website. I have read the documentation multiple times but cannot find any reference to this banner anywhere.
Please let me know where I can find a reference to this banner so I can remove it.
Can you please check the link below to see how it looks? https://www.academia-financiara.ro/cursuri-academia-financiara/Thank you for your help.
Sincerely, Monica
Hi,
You can go to Appearance => Widget => Sidebar => edit
Thanks.
Hi,
Thank you very much for your help.
Have a nice day!
Monica
Having trouble activating this theme because it’s tied to a old domain I am no longer using. How do I fix this?
Your website also does not allow me to open a ticket and I’m not paying $50 just to change the domain for my license. This wasn’t a issue before but now I have to go through this loophole with you to change my domain. This is causing a massive delay in my work.
Hi,
I have deleted it for you, you can activate the license on the new site. please check again.
Thanks.
Hi, is it compatible with gravity form? Thank you
Hi,
Sorry, currently we are only fully compatible with elementor. Please check again.
Thannks.
Hello, is it possible to download the (new) landing pages in other ways? Unfortunately, the way you have introduced does not work.
I have the latest version of Eduma. I have deactivated the Cashing/protection plugin. Thim Elementor Kit is installed. Thim Core is installed.
And despite all this does not work 
, it seems if it loads… Loading…, Loading… but nothing happens. Thanks for the help!
Hi,
Please create a ticket on the forum so we can check for you.
Thanks.
...Your support period for the Eduma has been expired….
I would still like to be able to use the landing page, you write that it is included in these themes!
Hi,
You can create a ticket on this forum so we can check for you https://thimpress.com/forums/forum/learnpress-plugin/
Thanks
Thanks, friends! All things are working well now!
Hello, the “Gradebook Add-On for LearnPress” plugin needs to be updated to version 4.0.7. We ask for your willingness to update it. Thank You
Hi,
If you buy a theme, you can go to Eduma => Plugin => add-on => update plugin. please check again.
Thanks.
Hi,
We have resolved the problem, you can go to update and check again.
Thanks.
Hello TP,
Can I use the Stripe Add-On plugin on Thimpress with the Thimpress Commision Add-On Plugin vs using Paypal as a payout method to the instructors?
I really don’t want to use Paypal AT ALL if possible.
Thanks, Winners!
Hi,
Sorry, currently we only support Paypal so you can only use Paypal.
Thanks.
Unfortunately, I am very, very dissatisfied with the service It has been almost a month since I requested to fix the problem of overloading the server. I changed three companies because of the problem of the site stopping, and every time they tell me that the site is pulling all the server resources, there is often an error in the code or additions, and unfortunately they do not know how to solve the problem for me.
I would like attention and a radical solution, if you please
This is my website https://www.aact-web.com/
I always get error 503 or slow loading and the site does not open for me
And this is the ticket: Subject: Urgent: Website Suspension Issue
https://thimpress.com/forums/topic/urgent-website-suspension-issue/Hi,
Because the site speed comes from many sides, from the server, from the plugins, we have measured and disabled the plugins. Because there are no measurement tools on the server, it is quite difficult to know the exact cause, but we are still trying to solve your problem. Please follow the feedback on the forum.
Thanks.
Hello, I need to implement an educational site that caters to both individuals and companies. I have a question regarding the latter. Since the company will purchase the training for its employees, how should this be done? How do you recommend implementing it? From what I understand, each student (employee in this case) must have their own account, but the employer will be the one paying for the course. The employer could buy one or several courses depending on the number of their employees. Thanks
Hi,
Sorry, we don’t have this feature right now.
Thanks.
Hi, congrats for your theme, it looks very functional. I have one pre-sale question… is Elementor plugin in the required theme plugins by default… do I need to installed additionaly and need to buy Pro version?
Hi,
You can use the regular elementor plugin that comes with the theme. If you want to use more features than the regular version, then you need to buy the pro version.
Thanks.
Hi, thanks for the answer! Just one more question… when the customer want to buy course and goes to payment, can he use woocommerce coupon in chekout?
Hi,
They can use WooCommerce coupons at checkout.
Thanks.
Hi,
I’m testing out my new site https://Ceramics.Academy and I have it set to have Admin approve Instructor before the Instructor can add any courses, however, when I sign up to test my site, I never receive any notification as the Admin or new Instructor that I’ve signed up.. so, the Admin never receives any form or notification to approve the Instructor? Also, the new Instructor never receives any notification that I just registered to the site? So, NO emails are ever received for either the Admin or Instructor. I have checked my Spam.. no notifications are in my Spam
I as the Admin went in the Admin dashboard and had to “Manually approve” the new Instructor, however, the new Instructor still never received any notification that he signed up.. also, when I logged in as the new Instructor (after Admin approved me,) where can I click to add any “New Courses”?
I’ve added a this request to your support forum on your site, Thimpress.com, still waiting on a reply with an answer.
So, 1. Admin & New Instructor not receiving ANY notification after new Instructor signs up.
2. New Instructor CAN’T add any new courses even after Admin approve new Instructor. Where can New Instructor go or click on to add any new courses?
I’ve also added my login details for you and your team on your Thimpress.com website.
Thank you, Winners!
Hi,
1. Please install SMTP mail and configure it https://thimpress.com/how-to-setup-wordpress-email-logs/. Then go to Learnpress => settings => email to enable options. 2. Once a user has become an instructor, they can edit the courses they are assigned to (only add and edit the sections they have added), or go to Dashboard => Learnpress => courses => add new courses . If you use the Learnpress frontend editor plugin, they can go to the Learnpress frontend editor to create courses without accessing the Dashboard.
Thanks.
Hi.. thank you for the follow up.. wanted to ask, in order to use the SMTP mail plugin, it’s requiring that I pay an additional $49 for the pro feature of “Email Log”
Is there another way to do this without having to pay for every plugin just to use your Eduma theme? I’m already planning on buying 3 or 4 of your plugins, just to make the site modern and functional.
Thank you for all of your help and assistance! Winners!
Hi,
You can refer to and use this plugin https://prnt.sc/QF0nBHdbbl34 (you can go to Eduma => Plugin => add-on => activate/ install plugin)
Thanks.
Thank you, Thimpress!
I was able to get it figured out yesterday.
I created a new ticket on your support page here:
Ticket #978174
https://thimpress.com/forums/topic/new-instructors-admin-not-getting-email-notification/Aurelia, was able to give me code that I added to my functions.php file however, whenever I log into my site as a new test instructor, I’m still seeing the WP-Admin bar at the top of the page even though I purchased the Frontend Editor Add-On so new instructors can’t see the WO-Admin bar when they sign in to add a new course.
Can you give me the correct code to add to my ftp files so new Approved instructors ONLY SEE the Frontend Editor once they sign in after they’re approved and are adding new courses and NOT the WP-Admin bar? That’s the whole reason for me buying the Frontend Editor was to not allow new instructors or any new users the ability to access or see the WP-Admin bar.
Thank you for such a great theme!
Best, Winners
Hi,
Because the previous ticket has been closed, you can create a new ticket and we will continue to support you. and you can follow the feedback on the forum.
Thanks.
Hi there, is it possible to make the sign in pop up on landing. Restricting access to the entire site only for registered users?
You need to enable registration for the website and then custom show the login registration form in the landing page.
Hi can you reset my Eduma purchase code, I’ve moved it to another domain thanks.
You can send the purchase code via email or create a ticket on the forum so we can delete it for you.
Hi, I have removed it, You can active another domain
Hello, thank you. However, when I’ve bought this theme it was coming with full LearnPress plugins and add-ons and so why am I now asked for a purchase code to update some already installed and running plugins, or even install new ones?
You ca go to Dashboard -> Eduma -> Plugins -> Install or Update plugins.
Great thanks. However “Gradebook Add-on for LearnPress” is nagging to be updated from the LearnPress -> Add-ons -> Updates but clicking the update button claims error in purchase code. 4.0.6 to 4.0.7
Since you bought the theme, you need to go to Dashboard -> Eduma -> Plugins -> Update plugins. please check again.
Okay, this is what I said, and said I did. Now why is there an update on LearnPress menu for “Gradebook Add-on for LearnPress” which is NOT appearing on the Eduma uppdate menu? It’s the same add-on, does this means that for Eduma it will NOT update?
Hi,
in Learnpress => add-on is for Learnpress add-on. When you buy the bundle or buy the add-on, you will update it there. When you buy a theme, if an add-on comes with the theme, you need to update the add-on in the theme.
Thanks.
Hey dude, stop turning around the pot and answer the question please!? I know how it works already so stop explaining as for stupids. I told you I bought this years ago and at that time it was coming with ALL LearnPress plugins and add-ons so please stop playing the BS wording with me I see you’ve changed and now you SELL some add-ons but that’s NOT PART of my original purchase with you which is a contract you cannot legally change from you side only without my prior consent. AGAIN if the add-on in question IS activated and now just refuses to update and asks for a key it’s because YOU HAVE CHANGED THIS WITHOUT me consent and I DO NOT AGREE so you have to keep the original agreement with me I’ve NEVER PAID for any updates or add-on to LearnPress or the Theme neither because it was FREE part of the deal. AND I’VE BOUGHT TWO with the same contract from you guys I also bought Course Builder. Thank you for listening and straighten my license please, thank you again.
Hi,
Please create a new account on thimpress.com. You can read more here: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the forum: https://thimpress.com/forums/forum/ and create your topic. We will check your issue.
Thanks.
Thank you so much for your patience lol
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