491 comments found.
Hello,
Could you help me figuring out how to change the headers on woocommerce product pages? As i want to change them from the tabbed layout to the standard layout.I’m not seeing a setting for this on the product pages or in any of the Mikado theme settings.
Appreciate the help!
Hello,
Please try settings header layout you wish to use in header options of main shop page (the one set as shop page in WooCoommerce > Settings > Products). The other shop pages should inherit options set on this page.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
That worked!
Thank you!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does it accept api connectivity
Hello,
Could you please let us know what type of API you have in mind? The theme has an option to add Google Maps API for Google Maps usage.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I am looking for a theme to display vacation rentals from different providers (Bookings, Airbnb, Homeaway etc.). An API interface must be available for this. It should work like this provider: https://www.cozycozy.com/
All offers should be displayed on the listing page. If you click on an offer, you will be redirected to the respective provider. It should therefore be an affiliate page. Would this be possible with this theme?
Hello,
Thank you for your interest!
Our Roam theme features individual tour pages with an integrated booking form. However, it is not possible to connect this form to external links. As an alternative, we recommend hiding the reservation form using CSS and adding external links to the desired sites within the tour description using WPBakery page builder. Do note that if you want to organize the booking or a request differently, then you will need to edit our theme files.
Feel free to reach us if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does this theme work without woocommerce? I mean, can we add and list the tours without woocommerce plugin?
Hello,
Thank you for reaching us!
The WooCommerce is only used for shop functionalities showcased in our demo here. The tours are not not integrated with WooCommerce, so if you don’t plan on creating an online store you don’t need to install WooCommerce.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
After support expires can i still change domains?
Hello,
You can by deregistering purchase code from an old domain and then registering it on a new domain. In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation. You can find more info regarding registration/deregistration in this article.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need to put this script on the home page. I pasted it into the “JS code” block but it doesn’t work. Can you tell me how to do it? This is the script… <script src=”https://website.offertetouroperator.com/installer.js” data-api=”456712e3d603243ec3e8442396d7a0667fbc2fd3”></script>
Hi there,
Please note that we can not guarantee for the code you are adding and how it works. However, since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how can I change the dollar sign ($) to the euro sign (€) throughout the theme?
Hello,
For tours you can adjust this in Mikado Options > Tours and for shop you should adjust currency in WooCommerce > Settings.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how is the payment made through your booking functionality? Thank you
Hello,
Thank you for taking an interest in our theme!
The tours and tour checkout are not connected to WooCommerce. We implemented Paypal as an online payment option, but if you disable Paypal you can arrange payment personally with your customer after sending a booking request.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey all is there a reason why the Mikado Countdown widget, is only allowing me to add dates just by year 2022? I have updated theme and all and it still shows me only year 2022.
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve updated Mikado CPT and other plugins to the latest version.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I do have 1.5 installed and see no possibility of further update. Yet years goes only to 2022.
Hi,
Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
taking a lot of resources and getting php errors kindly assist [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 195 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 196 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 191 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 192 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 193 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 193 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 195 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 196 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 197 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 195 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 196 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 197
Hello,
We couldn’t reproduce this on our installation of the theme.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi when i click on Roam Dashboard where you can input your purchase code it give me this error : Sorry, you are not allowed to access this page.
Hello,
We couldn’t reproduce this on our local installation. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please help. I purchased this on behalf of a not-for-profit as we loved the design and thought it would fit our requirements. We made some modifications for our needs (not so successfully or cheaply) thinking it would be easy for our team to easily use and add information. After spending over a few thousand dollars (please don’t judge, I’m hurting…. ) we have a product that we can’t use as it is WP Bakery which is way too difficult for non-tech people to use compared to Elementor. I have royally screwed this up and cost this not-for-profit a few thousand dollars. Please help… Is there a quick easy fix to transfer for this template to Elementor? Otherwise we have to start from scratch and it is going to cost us money we no longer have…..... 
Hi there,
When it comes to WPBakery the themes native import method comes with WPBakery and it is not Elementor supported. You are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m not sure that going to the help centre will solve my problem if you’re saying it is not Elementor supported and the process of even getting anyone to reply in the Help Centre is a nightmare.
Hi there,
You can always read more about the refund policy on Envato.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I bought the theme in 2020, however, I am no longer using the domain where I initially used it and it expired, I wanted to use the theme again, but it asks me to unregister it and I have no way to do it, what can I do to can i use the theme again?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, pre purchase query. I’m thinking of buying the template, but I’m worried that the last update is from 2021. My server has LAMP with PHP 8.2, will it work fine?
Hello,
Thank you for reaching us!
We haven’t tested the theme with PHP 8.1+ yet. We recommend using the theme with PHP 8.0 or PHP 7.4.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Don’t know why I get this error: Warning: Trying to access array offset on value of type bool in /home/httpd/vhosts/travel2south.com/httpdocs/wp-content/themes/roam/vc-templates/vc_row.php on line 179 on my public page: https://www.travel2south.com/local-travel-company-ecuador/
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
For sure it’s the last version since 2021…. and I have all plugins up-to-date and also php last version…
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how can I disable the side menu?
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ajax error Revolution slider
Hi, I can’t edit Revolution Slider. When opening any slider it says AJAX ERROR. I’ve already increased define( ‘WP_MEMORY_LIMIT’, ‘256M’ ); define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ ); Thank you!
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
can you check the support tiket faster. have a big issues. thank you.
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I note that the ROAM theme has not been updated since Sept. 2021. Do you intend to update the theme soon, and is it still supported?
“Your theme (Roam) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.”
roam/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.4.0,
roam/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1
Thank You,
XIMBALO
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
Please try suggestions from this article – What To Do If You Get The Outdated Files WooCommerce Message.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! Someone answer me too, please? I really need your help.
Thank you very much!
Hi there,
We do see that your request has been responded so if you need any further assistance please continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
