733 comments found.
Hi,
I just noticed an error while doing an SEO audit of my website. Even though the 404 page is customised via the theme editor, when a user types in / clicks on an invalid URL, just the standard shopify 404 page loads up which reads “Page Not Found” and “The page you requested does not exist.”. Can you please tell me how I can sort this out so that the customised 404 page appears?
Also, on each collection page, the collection list is limited to 15, I would like to increase that to 20. I can’t find the setting for that either?
Awaiting your feedback – I can’t post on your support channel right now since its been just over 6 months since I purchased the theme.
Hello – I have purchased the theme and currently have it in use and love it. Can you please tell me if the ‘Newsletter’ section which I have added to a page. If that works with the mailchimp like the pop-up and the newsletter in the footer. Many thanks.
Hi. I’ve just paid for another 6 months of support as it looks like the mailchimp from action url is not working. I’ve tried to login to your support but it either gives a 404 error and won’t log me in or if I do manage to log in and try to put my purchase code in it says that the code is in use with another user. Can you please help me out here, I look forward to hearing from you. Many thanks. 
Please contact as at support@adornthemes.com and provide your theme purchase code.
Hi I have purchased three of these licenses but the support has just run out 
Can you help me , I’m trying to add two Parallax Banner but only one will show up when viewing the website. Could you help please ? Thanks and great theme !
Just a update to this , adding any new section not just Parallax Banner works in in WYSIWG mode but does not show on site , this makes the theme unusable , I’m not sure what to try, Please offer some help
Please create a support ticket at http://www.adornthemes.com/support/, and someone from our team will reach out to you.
Thanks for the reply our support period has expired on all licences is it possible to give us a short extension so we can ask one question ? As i said before we already have bought this product three times , it seems excessive we would need to pay another $80 to ask one question. Please help
If there is question related theme settings or available in documentation we answer or shared documentation path but here you are facing issue in section that can not be answered without checking in backend.
Is it possible for us to pay you for some extra support that does not involve paying another $80 we have already bought this theme 3x
I am using for a second year this theme and I cant express enough, how functional, elegant, with unlimited options, and easy to use and update is. Before my purchase, I had a long hesitation, but my dream to own my professional store online at Shopify was bigger than me. I know for those like me, who have no knowledge about e-commerce, the idea of going big can be scary. But trust me when I am telling you, that with the very detailed manual of the AdornThemes you will find yourself enjoying the whole process of building your own shop. I followed their tutorials step by step, and here 2 years later I am so proud and so happy I’ve choose to trust their expertise. Avone will be forever in my heart and my unlimited gratitude for the team creating and keeping it on perfect shape. Thank you Guys, you really Rock, I am happy that it never come to that moment where I had to use the help from “outside”. Your product is top notch solid and is giving me unlimited joy in every single day! ♥
Hi Yulmalina,
Thank you so much for your kind words and time your. So glad to know you like Avone theme. One small favor need from you. Can you please add this as a feedback(review) so other potential buyer can read this. You can rate theme from download section. https://themeforest.net/downloads
Kind Regards, AdornThemes.
Absolutely I will
Thank you so much for being so kind and your valuable time Good luck with sales
Dear Team,
The theme is fulfilling all my requirments, just wanted to ask you that we need the categories with icon and on the Home page in GRID (for mobile version) would it be possible?
Hello,
Please share any screenshot for reference. On this demo https://avone-demo.myshopify.com/?_ab=0&_fd=0&_sc=1&preview_theme_id=129033895996 you can see categories with round banners. You can use icon images.
Hi, I need to transfer my theme license from one Shopify store to another, how do I do that?
Please contact us at support@adornthemes.com and provide your theme purchase code.
Hi, Is there a tutorial for creating the new “sub Collection Menu”? I cant seem to figure it out. Thank you
Follow the steps from given article https://www.adornthemes.com/knowledge-base/display-sub-collection-list/
That tutorial is only for showing the sub collection list, I am looking for the menu as shown in the classic theme here.
https://avon-demo.myshopify.com/collections/women?_ab=0&_fd=0&_sc=1Hello we want to install updated file but we are getting error ” zip does not contain a valid theme: missing template “layout/theme.liquid” can you kindly help us this matter?
Please create a support ticket at http://www.adornthemes.com/support/, and someone from our team will reach out to you.
Hi there! I am having a problem keeping my “add to cart button” on my product pages. It being added and then will randomly disappear. Could you instruct on how to make the add to cart button stay on the pages? Thanks
Please create a support ticket at http://www.adornthemes.com/support/, and someone from our team will reach out to you.
Hello !
We are a company currently working on a Shopify client website and are encountering a couple of issues that require your assistance.
Our client initially built their website with another company before we took over. Consequently, we do not have access to critical information such as the purchase code and other relevant details. This is causing difficulties in managing and troubleshooting the website effectively. Could you please guide us on how we can retrieve or revalidate this information?
The template, as shown in the demo on Envato, includes a product filter feature. However, upon inspecting the client’s website dashboard, we are unable to locate the product filter option. Additionally, Shopify support has indicated that the template does not support filters. This discrepancy leads us to believe there may be an issue with the theme installation or configuration. Could you provide assistance in resolving this problem and enabling the product filter feature?
We appreciate your prompt attention to these matters and look forward to your guidance on how to proceed.
Thank you !
To access our free support services, a valid theme purchase code is required. If you do not have one, you will need to repurchase the theme to obtain the necessary code. Once you have acquired the code, you may then submit a support ticket through our dedicated support system.
Hi there. We use your theme which we love. Our POS which syncs with Shopify are having an API upgrade. Are you able to tell me if this affects the theme at all? Please see the info below….
What do you need to do?
You will need to stop using the 0.9 Product API by 1st June 2024, but we encourage you to stop using this API as soon as possible. Any automations or scripts you run that access the APIs will need to be updated to use /api/2.0/products or newer.
Integrators (third-party apps) will need to check whether you use these APIs and if so, will need to upgrade your codebases to later APIs to avoid your integration failing.
For more information about creating products via API, please review our API documentation. You can also visit Introduction to Lightspeed Retail API for general information.
Lightspeed Commerce
I look forward to hearing from you. Many thanks.
We are not using any API to show products in our theme. We always use shopify liquid cod to show products in different sections.
Hi, I would like to know if a feature is available on your theme.
Does your theme have the functionality to display different variants of a single product as separate items? (For example, listing each color variant as separate products on product listing pages.)
Or if this feature is not available;
If we plan to add the colors of the products as separate products rather than as variants (so that more products appear on the listing page). In this case, is it possible to associate the same product with different colors on the product pages and show them as variants?
Hi Arexa,
This feature is available in Avone theme. Please check on this demo store https://avone-demo.myshopify.com/collections/beachwear/products/floral-print-bikini-top?_ab=0&_fd=0&_sc=1&preview_theme_id=129033895996.
Hi, thanks for the information. Is it possible for me to get more details? For example, how is this definition made? With an app or by defining it in meta fields? I can’t see it because it’s not a panel demo. I could not find any detail about this feature in your documentation or videos.
You need to create a metafield to display more colors for products.
ADD TO CART footer button of product page don’t work in your demo and in my theme! How can I remove it?
Hi mrgianlucaperez,
You are right but it has been fixed with main demo that we upload with main theme package. All demos are not updated so you may have seen that issue on demo store. Please download latest theme package. Or you can hide add to cart from Theme Settings -> Product Page -> Sticky Cart.
My support ticket expired, and I am overwhelmed with setting up my site again with the fresh install from 4.4 to 5.2. It took me literally over a month to do it the first time. Is there someone from Adorn Themes that I can pay to do this? I’m desperate at this point. I love the new features and especially the customization image upload as i do custom work. Please help!
Hello TTUBling,
It’s not that hard. You can set up new theme version just like how you set up your current version. Add new sections, edit details and follow theme settings. However still you need someone to set up new version, Please send email at info@adornthemes.com.
Hello, I hope you’re well. Am I able to add a block from an app to a product page just above the sizing? It is a shoppable video and appears as a small circle and if the customer clicks on it, it opens up into a video they can view and shop directly from. At the moment I can only place it on the left hand side at the very top of the page, or at the bottom which isn’t ideal. It looks awkward at the top of the page, and gets missed at the bottom of the page.
This is the app https://apps.shopify.com/livemeup
Look forward to your reply. Many thanks.
When I activated the them it said it was used but we did not use it.
Hi there,
Is is possible to pass collection/tag info in mini/sticky cart after adding products to the cart or when we click on the cart icon on header.
Thanks
It is not possible to achieve.
3 years ago I paid 300 usd to make customization, now if I want to switch on 5,0 I have to go from scratch. Thing is I had the website customized but no info about what has been changed. s there a solution beside loosing the 300$ modification or having to pay 80$ for support ?
Hi Bogz59, If you do not need new theme features then you keep continue with old theme version. If you want to use theme version 5.0 and above, you need to start fresh. We have added this note at the time theme version release.
Yes but I paid 300 usd in previous version for adorn to do modification. Thing is I have no idea what they do so beside search on each file the difference (which will take hours) I won’t be able to do it
Customize work not included in free support even you renew theme support time. You need to pay again for do customize code in new version theme. Contact us at info@adornthemes.com and give details of customize work did on your store and we will review and give quote on it.
So I need to pay again 300 usd because you did not make your new version compatible and you did not write anywhere the changes you did ?! Yuk
Customization work is not included in the theme update as each merchant has unique requirements. You have the choice to update the theme on your own. However, if you desire to customize the theme, you can hire someone to carry out the custom work every time you update the theme.
I emailed you like 4 times but don’t get an answer. There is an error in the theme and I would like to get it fixed.
1. Our images load very slow – we minimized the size so not sure how this happens. It is only the first picture that loads slow 2. The variant pictures are not shown if we select a different color – also the pictures on the left disappear after selecting a variant
Would love to get an answer on how to fix this. Thank you!
These issues are not face by any other theme buyers. Please create a support ticket at http://www.adornthemes.com/support/ for any questions or issue issue related to theme.
Created a support ticket. Please check and update. Thanks
