39263 comments found.
i purchased Avada theme, but when i’m tryin to activate Slider Revolution premium license, i’m getting license key is invalid, could you please let me know how to activate premium license for Slider revolution
Hi
The current copy of the slider comes bundled with the Avada website builder to create great functionality and the users don’t need to pay extra for the sliders. We do include updates for the slider as and when they are released. The plugins, if added via the theme, will show as not activated. This happens because this is a bundled plugin. The plugin, however, is completely functional. The only limitation would be access to their premium content
If you do need to register/update your premium plugins separately, you can do so by purchasing their license individually. However, this is not really required. Relevant documentation – https://avada.com/documentation/purchase-codes-for-plugins-bundled-with-avada
The plugin can be updated by going to WordPress admin panel dashboard → Avada → Plugins (and not the regular plugin section)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, how can I add a nofollow link to fotter’s social network links?
Hello @Angeldavo
You can set the nofollow to social links by going to Avada > Global Options > Extras > Misc Tab.
If you need any further assistance, kindly follow the link below and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello,
I need your assistance.
I would like to delete these 02 two domain names which no longer exist from my license. (relex-cm.com and levidangeur.com) because I cannot deactivate them.
Thank you to the whole team for your good understanding.
Hi
You can manage your domains against your code from your my.avada.com account. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have a very weird problem, that happened with the latest update. My homepage has no styling applied to it but looks fine in the page builder. However, all other pages look fine in both the theme builder and regular look. Please advise.
Hello @whardson
Seems to be an issue with the caching from what I understand, can you kindly try clearing your browser and plugin cache and check from a different browser altogether and see if that helps?
If the issue persists, we will need you to open a support ticket with our team so this can be checked.
Click Here to Get Avada Support
Thanks
-Ammar
You recommend Siteground hosting, but don’t say that only on dedicated hosting, Avada doesn’t have php time limit problems. Since it is not possible with a normal plan to change this data on your panel. I had found the possibility to modify the . htaccess but this leads to error 500.
Hello @zompaezampa
The requirements for Avada are well discussed in our documentation post here => https://avada.com/documentation/requirements-for-avada/
If you have those limits with your hosting and still having issues with Avada installation, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Compatibility Issue:
Avada is not fully compatible with Rank Math SEO.
Please refer to this topic for details and solution: https://wordpress.org/support/topic/bug-seo-scores-do-not-match-wp-pages-vs-actual-page/
Additional Info: https://rankmath.com/compatible/themes/
Fix appreciated. Please share this with your developers.
Thank you!
Hi
You can also add in a feature request as in the discussion I can see that rank math has asked this to implement as a feature in themes for their plugin. I would request you to please consider to pass this as a feature suggest. You can do this by going to https://my.avada.com/make-a-request/ You can also +1 a existing feature request that you would like to develop at https://my.avada.com/feature-voting
Thank you
Feature Request submitted.
Please share the above with your developers as well. Rank Math SEO is used by millions. Not a deal breaker, but would be nice to implement the given solution within the next 2-3 minor releases of Avada.
Thank you!
Hello There
Our team will review this and work on this as needed.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here to Get Avada Support
Thanks
Hello,
I’m trying to find the original of the video on this link so I can purchase a license: https://avada.website/law/. I searched everywhere on Shutterstock but cannot seem to find it. The support document you have does not specify the origin of the content: https://avada.com/documentation/licensing-for-stock-images-videos-used-in-avada-prebuilt-websites/#toc_Prebuilt_Websites
Hello @ccubukcu
You should be able to find it here => https://shorturl.at/WH8bq
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here to Get Avada Support
Thanks
-Ammar
Thank you very much for your prompt response!
You are most welcome 
Have a good day!
-Ammar
Hello,
I recently installed the Plugin Co-Author Plus for Guest Author feature in Avada. Some time ago, I contacted support and received the general guidelines (note that my support period has recently expired). Unfortunately, I have not yet received a right solution to my issue.
The problem I am encountering is that on all blog pages, the author displayed is the user login of the WordPress account for the website, such as “Administrator” or “Keymaster,” rather than the actual author as intended. This discrepancy is problematic, and it is quite frustrating to spend considerable time on what should be a simple modification.
I would greatly appreciate any assistance or advice you could provide to resolve this matter effectively. Any other compatible plugin for Guest Author? Thank you.
Hello @Iryne
We have not officially tested this particular plugin with Avada for compatibility so cannot provide you with a precise response here on what could be the issue, we will suggest you get in touch with the plugin author and see if they are compatible with Avada in this case.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for your kindness. However, as I previously mentioned, my support period has recently expired, rendering me unable to submit any support tickets. Unfortunately, without the plugin, I am unable to view the author information that I have entered. In the preview, the name displayed is that of the Administrator instead of the intended author.
Hi,
You seem to have active support.
If you cannot submit a ticket and still see issues, as this area is not a support platform and is meant for pre-sale queries/generalities, you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hello,
Thank you for your kindness, as always. Unfortunately, the response that I’ve received does not address the issue at hand.
I purchased a second Avada license to access additional guidance, but I find the instructions for Avada quite unclear/different/heavy compared to other WordPress templates. I have reviewed the documentation, but it does not apply to my specific case, and there are no recommendations for implementing multiple authors on the website.Thus, your response did not clarify the matter.
But I’ve appreciated this “However, we have an incredible partner who can provide the solutions you need.”
Hello Iryne
The support is account bound so if you have a new license, you can simply open a support ticket as far as you have working active support, this does not mean you can not ask issues related to site where old license is being used.
We suggest you to open a support ticket with our team further and they will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I have purchased the support application but I don’t know how to activate it.
Order No: 191394865
Thank you very much and greetings
Hi,
Your support is showing active right now. On your my.avada.com account area, you can click the refresh icon if you still don’t see support status updated there:
https://share.zight.com/jkupEpl0
Thank you. – Abbas
Bug:
We have changed our Social Media sharing URL from https://twitter.com/oursite to https://x.com/oursite, but when we visit our news or blog posts, the social media sharing URL for X is still showing as https://twitter.com/oursite. All permalinks resaved and all cache layers cleared.
Please review and fix this condition. Also, your theme pages (our backend) still have many pages showing Twitter’s old logo (bird).
The above was also reported via https://my.avada.com/report-a-bug/
Thank you!
Hello @AeroConsultants
The change from Twitter to X was done some versions ago already and you should be getting new brand logo for the social site, kindly make sure that you are running the latest version of Avada that is 7.11.9 in this case and if the issue persists, open a support ticket with our team.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar, We know that. We’re using Avada 7.11.9. Please re-read the topic and don’t rush into providing quick answers This is an oversight/bug that needs to be fixed. Thank you.
Hello @AeroConsultants
Thank you for your comment, this was not provided as a quick answer, this was duly checked by my own self, the social sharing box does take you to the right URL if you notice the redirection and the post is shared just fine, when the X icon is being clicked, however we will be updating the URLs further to X from Twitter.
I also do not see Twitter logo being added anywhere in our backend options, where exactly are you seeing this?
We will surely be needing more details on how you are replicating both issues, we suggest you to kindly open a support ticket with us to provide those.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar,
Apologies. Perhaps we didn’t explain this well enough. See below. These are only examples. Your developers need to sweep all Theme pages (backend) and files to ensure the proper X logo and associated URLs (e.g., x.com/) are shown.
1. Avada Dashboard (Backend, All Footers): https://prnt.sc/ovrSFpCDdOdQ
2. All Posts (Frontend, All Footers, Twitter Social Sharing Link): https://prnt.sc/bSJTi_X9OrG7
Hope this helps. No need for a support ticket. This affects all Avada users.
Thank you.
Hello There
Our team will review this and work on this as needed
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here to Get Avada Support
Thanks
-Ammar
Good Day,
What are your plans to fix the following Google Maps Console Warnings?
1. Google Maps JavaScript API has been loaded directly without loading=async
2. google.maps.event.addDomListener() is deprecated, use the standard addEventListener() method instead.
3. As of February 21st, 2024, google.maps.Marker is deprecated. Please use google.maps.marker.AdvancedMarkerElement instead.
Details: https://prnt.sc/CElhDlq2c4E5
We could not find an Avada Forum (other than Facebook), for posting this topic. We do not use Facebook.
If there’s already a fix for the above, please let us know. Could not find it.
Thank you!
Hello @AeroConsultants
The deprecation notices have no impact on how the element works on the site, your Google Map should still work fine without any issues, if you have any issue with the working of element, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar, Please provide a fix for these deprecationss. They impact page loading time and are causing a brief flash of the page containing the Google Map (loaded via Avada’s code). Please report this to your developers. They affect all Avada users, not just us, so a support ticket doesn’t make sense. Thank you.
Hi Ammar, Please note that Item 1 above is not a deprecation. It’s a Warning that is causing pages containing Google Maps to slow down and/or briefly flash. Fix appreciated. The solution is easy. Your developers need to add the term “&loading=sync” to the call function that invokes Google Maps (as noted below)
https://maps.googleapis.com/maps/api/js?key=xxxs&language=en&loading=sync&callback=awbMapInit&ver=xxxThank you.
Reference: https://developers.google.com/maps/documentation/javascript/load-maps-js-api#add_a_script_tag
Hi
Our team will review this and work on this as needed
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Purchased this a few weeks back for my business, started using it only to wake up to my hosting company saying that Cpanel had been updated and my wordpress directory seemingly dissapearing, re-installed wordpress and Avada, now can’t activate it because it says it’s already in use, when it isn’t.
Also, absolutely impossible to actually register on the avada website, keeps telling me that it’s resent the verification email and to check my spam which I have – the email never gets sent.
As it stands I’ve essentially dropped money on something I can’t use, and cant contact anybody about to try and resolve.
Hello @Northy09
A single license of Avada can only be activated once with a live domain, in case you have reset your website or as in your case and if you are looking to move to a different domain, this will require you to reset your purchase code, this can simply be done from your support account following the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
Regarding your query on support account registration, you should be able to create an account with any issues, in this case however you can send us an email directly here => https://avada.com/contact/#contact including your purchase code so we can sort this out for you.
Looking forward to assist you.
Thanks
-Ammar
Hello. I have setup a contact form with option to send notification on submit. However those emails are not being delivered. The issue is wrong “From” header. No matter what I fill in the “Sender Email” field, the email is always sent with my administrator email instead. Can you help to fix this?
Hello @gondik
We will need to take a closer look into this issue for you as this is certainly a setup specific issue, we suggest you to kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
I can’t since I don’t have the active support but since this is basic stuff that should work I was hoping for help without needing to pay extra.
Hi,
We’d need to login and check your setup for this. As this area is meant for presale queries, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hello, are we allowed to use your theme on multiple domains within the same hosting panel? as we occasionally change the domain based on the project, please advise before i purchase.
Thanks
Hi,
Avada is a one time purchase – good for use on a single website/project. You get free updates for life.
One license is required for each live/production website that you use Avada on. So e.g. if you need to use Avada on a second website than an additional license is required.
For more info on licensing, please see our post here.
Thank you. – Abbas
Thanks, how about sub domain? example the main domain will be example.com but sub domains will be site1.example.com and then site2.example.com as we are not going to create full sites that will be just random landing pages which will be updated.
will using sub domains on 1 licensed domain be ok?
pls advise
Hello @Bassel
We have this discussed in complete details in our FAQ section here => https://avada.com/documentation/avada-registration-and-licensing-faq/#collapse-1-865213
Thanks
-Ammar
Thank Ammar, I tried using submitting a pre sale question through your site but the when I click it it’s not working.
I understand now about sub domain I just need to know if we are using the same business model but on different domains as different project has different layouts/city or location will that work on a single license.
But all I can say it’s same category, same business model same purpose the reason I’m asking is this matter will help us to when using seo.
Hi
If the domains are different then the same purchase code can not be used. In this case, each domain will need its own purchase code.
Thank you, Shaminder
So can we use a main domain then sub domains will be fine? after going through your FAQ we have 1 end product, but we need sub domains for different locations and different types of the product, will that work??
Hello @Bassel
You have an active support with us already, we suggest you to kindly open a support ticket with us and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
I purchased your theme a few hours ago. But I have a big problem. Someone else bought my domain name as a patent and I have to change the domain, can you help me?
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another/new domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
I recently purchased the theme to rebuild my e commerce store. The theme and theme builder in total gives you the freedom to build it as you wish. My big issue that I run into is that the options for the shop area and shop filters are pretty basic in comparison with the capabilities in the other sections. Is like the theme is made to build nice websites and not e commerce stores. It would be great if you put more effort in this section.
Hello @natevaporcelain
We are glad to hear that you like Avada website builder, when it comes to shop filters, we rely on the ones provided by WooCommerce by default, however for more filters you can always use 3rd party plugin(s) in conjunction with the WooCommerce archive pages.
If you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Dear Avada team,
Do you plan to introduce ACF Group Field support together with sub-fields as you already did with Repeater Field?
If yes, then when can we expect to see it released?
Thank you!
Hello @pahanello
We are always listening to our customer’s feature requests and depending on how much a particular feature is requested, it is than added to Avada, we suggest you to send us your request here => https://my.avada.com/make-a-request/?type=feature
If you need any further assistance, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Theme Fusion
What is your PHP Software Version Requirements and MYSQL
Hello @JMTAinc
We have a detailed document that provides the requirement for Avada which you can check out here => https://avada.com/documentation/requirements-for-avada/
We will be happy for you to be a part of this amazing community
Thanks
-Ammar
Hello. Is there any way I can connect Avada Form to Bitrix24 CRM.
Hello @Thupro
Currently we don’t have an option to integrate Avada Form with the specific CRM, however we will be integrating further CRMs to Avada Form soon as per customer’s request.
If you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I’m on V7.11.7. I have created the Avada Forms. The form submissions are getting emailed. However, in the backend the submissions are not being saved. It is showing as empty.
Hello @sandesande
Kindly make sure that your form fields have proper field names added, if that is not the case you will not be seeing a proper submission being added in database, other than that to provide a more precise response, our team will need to take a closer look into your form and this will require a support ticket creation.
Click Here to Get Avada Support
Thanks
-Ammar
