Hello, @DamienGillet,

The error you’re encountering indicates that a PHP script in the yith-woocommerce-ajax-navigation plugin is taking longer than the allowed maximum execution time, which is set to 180 seconds (3 minutes). This often happens with resource-intensive operations or when there’s a large amount of data to process.

To fix this issue, you can try the following steps:

1. Increase PHP Execution Time Limit: You can increase the PHP execution time limit to give the script more time to complete its operation. To do this:

Edit wp-config.php file:

Add the following line to your wp-config.php file:

set_time_limit(1000);

And check back again, if that will not resolve your issue, then please try to reach out to your hosting provider for further assistance on this.

Regards, P-THEMES.

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Hello, @DaveDiss,

Please navigate to Porto >> Theme License and unregister the theme from there and then re-register the theme with the same purchase code.

After that please navigate to Appearance >> Themes and update the theme first.

Then please navigate to Appearance >> Install Plugins and try to update the plugins from there one by one.

It should solve your issue.

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Hello, @Menininhu,

Please navigate to Porto >> Template Builder >> Post Type and edit the Product Type from there, after that you can use and place the brand element at any position, finally publish it, please refer to these screenshots: https://pasteboard.co/dBcx02I75PMY.png & https://pasteboard.co/PUUTUSVi3Y51.png

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Hello, @hermesx,

Please reach out to us through our support system and include your site’s WP Admin URL, login credentials, along with a screenshot and a brief explanation of your issue. Our experts will investigate the matter directly on your site and provide assistance promptly.

Regards, P-THEMES.

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i contact you, this ticket is urgent please Id #43127

Hello, @hermesx,

Thanks for your contact, we have already replied to your support ticket, please check our reply there and if needed reply back there accordingly.

Regards, P-THEMES.

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IS A PROBLEM. because then for moviles google can’t crawl the content because is hidden. Then the indexing will decrease.

Hello, @Joaquim_,

Thank you for your concern. We’ve made the first tab inactive by default on mobile devices to enhance user experience, as per a feature request. When it opens by default upon page loading, it obscures other tabs on the same page in the mobile version, requiring users to scroll down to access them. Disabling it on page load improves UX by ensuring all tabs are readily accessible. I hope this explanation clarifies things.

But if you still want it to open by default when the page loads, then please navigate to the Dashboard >> Porto >> Skins >> Custom JS >> Paste the below code there as you can see in this screenshot: https://postimg.cc/qtszwjBr

Then save settings and check back to your issue by clearing the browser cache.

window.onload = function() {
var element = document.querySelector('.resp-accordion-closed');
if (element) {
element.classList.remove('resp-accordion-closed');
}
};

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Hello, @anuj01,

Apologies for any inconvenience caused. I’ve tested the latest version of the theme thoroughly on my test site, and it appears to be functioning correctly. The issue you’re encountering may be specific to your site.

Could you please provide me with the exact issue you’re facing, along with the page URL, a screenshot, and a clear explanation? This information will help me replicate the problem on my test site and provide you with a solution.

Alternatively, you can also reach out to our support team through our support system. Please provide your site’s WP Admin URL and login credentials so that our experts can investigate the issue directly on your site and assist you accordingly.

Regards, P-THEMES.

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Ok, Where can i share my login details personally ?

Hello, @anuj01,

You can contact us via our private support system here: http://portotheme.com/support

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BEST SELLING PRODUCTS …

Hello, @Joaquim_,

To accurately determine the origin of that section, we need to inspect your website directly. It appears to be configured using a block, which could be placed either as content at the bottom of product pages via Appearance >> Widgets, incorporated into the page layout, or integrated through a template builder.

To pinpoint its exact location, we kindly ask you to reach out to us through our support system. Please provide us with your site’s WP Admin URL and login credentials so that we can investigate the setup on your site and assist you further.

Regards, P-THEMES.

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Hello, @Joaquim_,

Regrettably, it’s not feasible to perform this action across all sites in bulk; you’ll need to handle each one individually as this is the only viable method.

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Hi Porto, Please let me know if I am wrong or not. I think there is a massive action for this: Porto options – WooCommerce – product layout – Show Related Products – No

thanks,

Hello, @Joaquim_,

I am sorry but I was talking about the cross-sell products, If you wish to remove the related products only, then yes that option will work for you.

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Hello, @Joaquim_,

I have just checked your provided site: candleart.es and it is working perfectly fine for me, I have captured the video clip for you as well, it seems to be the internet speed or the cache issue at your end nothing else, please try to check back again after clearing the cache.

Please watch the video here: https://app.screencastify.com/v3/watch/sbiUBcT2XIAcEFprnT9e

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Hello, @DaveDiss,

To solve your issue please try to follow the instructions written in this thread in point no 1: https://www.portotheme.com/forums/topic/translate-search-text-global-setting-for-buttons/#post-5222

And if the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.

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Hello, @linnawong,

We kindly suggest you to use “Porto Posts Grid” element instead “Porto Portfolio Carousel” as that element is deprecated.

Now when you use the Porto Posts Grid element you can set the options like shown in these screenshots: https://pasteboard.co/bPGIoQlYPoBT.png & https://pasteboard.co/J7mJaZ69SBCi.png

About the Header and Footer, if you are using the template builder on your site then you can edit them under Porto >> Template Builder >> (Header, Footer), if you still face the issue then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.

Regards, P-THEMES.

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Hello, @ilan256,

We’ve tested this on our test site and found that the price does not appear unless it’s set from the backend. If it’s showing as zero on your site, it could be due to a third-party plugin.

To investigate and resolve this issue on your site, please reach out to us through our support system. Kindly provide your site’s WP Admin URL and credentials so that we can examine the issue firsthand and assist you further.

Regards, P-THEMES.

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Hello, @Butterfly44,

No problem at all. Revolution Slider could be a great alternative. If you have any more questions or need further assistance, feel free to ask. Have a wonderful week too.

Regards, P-THEMES.

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Thank you !!

You’re Most Welcome!!

Hello, @kieljoseph84,

You can customize the content of the “Forgot Password” and “New User” emails in WooCommerce. Here’s how you can do it:

1. Forgot Password Email:

Go to your WordPress admin dashboard.
Navigate to WooCommerce > Settings > Emails.
Find the "Password Reset" email template.
Click on "Manage" beside the email template name.
You can edit the email subject, heading, and content in the editor provided.
Make your changes and save them.

2. New User Registration Email:

Similarly, go to WooCommerce > Settings > Emails.
Look for the "New Customer Note" email template.
Click on "Manage" to edit the template.
Customize the subject, heading, and content as per your requirements.
Save your changes.

Further you can follow the official documentation of the WooCommerce: https://woocommerce.com/posts/how-to-customize-emails-in-woocommerce/

Regards, P-THEMES.

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Hey thanks much

You’re Most Welcome!!

Hello, @juan_negrete,

All the Porto pre built demos are fully compatible and ready to use with FSE mode.

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Thank you very much for clearing up that doubt for me. <3

Hello, @juan_negrete,

You’re welcome! I’m glad I could help clarify things for you.

Regards, P-THEMES.

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Hello, @ceojesusbarreto,

We’ve already addressed and responded to your support tickets today, even on Sundays: (#43012, #42855). Kindly review our responses and reply if necessary.

Regards, P-THEMES.

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Hello, @humananimal,

You can add/insert the google tag manager code in Porto >> Theme Options >> Skin >> Custom JS.

OR you can try with any third party plugin as well such as: https://wordpress.org/plugins/tag-manager-header-body-footer/

Regards, P-THEMES.

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Hello, @kristofsx,

New version 7.7.1 was published yesterday but not uploaded to Envato market place yet: https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431

That will be integrated in next version 7.1.8

Regards, P-THEMES.

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allright, thanks for the info

You’re Most Welcome!!

Hello, @sunnydharm,

Let me answer your question “The question is why it is not switching off when I have switched it off in theme options.”. Porto Theme provides “Customizer Header Builder” as well as “Templates Header Builder”. Once you use the Templates Header Builder, some of the header theme options do not work and are overridden by the options in the Templates Header Builder. I hope it clears up now.

Now regarding the alignment issue, you can align them by setting margin/padding options. See Image: https://ibb.co/m5Xhtn1

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Hello! Thanks for the reply. I have adjusted the alignment by making some settings change. I have used this setting to adjust the alignment (https://prnt.sc/rtHdWILqlBfl )

Thanks and Regards Sunny

Hello, @sunnydharm,

Sound’s Great!! that the alignment option helped you in resolving your issue. Feel free to write back to us anytime, we are always here to help you.

Regards, P-THEMES.

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Hello, @leonardopid,

Please download the very latest version of the WP Bakery plugin from this link: https://filetransfer.io/data-package/cyNUXXWp#link

However, you can always get the latest version of the plugin with the theme update.

Regards, P-THEMES.

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Thanks a lot!

You’re Most Welcome!!