1466 comments found.
Hi! Pre-sale question here: Is there a reliable way to add image hotspots to this theme?
Hello,
Thanks for your question. By default, this theme doesn’t offer any built-in feature to add image hotspots. However, you can use the plugin Revolution Slider that is bundled in this theme to create a hero image with hotspots.
Additionally, you can install additional plugins for this feature.
Thank you
Hi there I have been using your theme for quite a while now, but the last 2 years have only been fixes and updates for wordpress or woocommerce. Is there ever gonna be a V 3.0 with new features, e.g. better mobile navigation etc.?
Hello,
Thanks for being a long-time user of Konte! At the moment, we’re currently focused on maintaining compatibility and stability with the latest WordPress and WooCommerce versions. These updates ensure your site runs smoothly and securely.
We do value your suggestions for new features, including improved mobile navigation. We’ll definitely take this into account for future updates.
Thank you for your understanding and continued support!
Hi! I would like to make the top bar sticky so that it stays fixed when scrolling. How can I achieve this? Thanks.
Hello,
Unfortunately, it is not possible. The theme just support sticky header for the main header section.
Hello, I would like to display a page title different than the page title set up in the backend of the page (do we have a possibility to have another field for the shown Title like for the subtitle ?)
Hello,
Unfortunately, this theme doesn’t have addition option to change the displayed title on the front-end. If you want to have a different page URL than the title, you can change the URL in the page permalink setting. WordPress doesn’t mandate the page title and the URL to be the same.
Please open a ticket on the support site if you need further assistance. Our team will be ready to help.
https://uix.ticksy.com/Thank you
Hello,
Thank you for your purchases! With the new Container of Elementor, you need to select the page width as “Full width” for your page.
Please check this screenshot for more details:
https://prnt.sc/AlRW5kMV1HSbPlease feel free to reach out to our support team via the following site if you need further assistance. Our team will be ready to help whenever you need us.
https://uix.ticksy.com/Thank you
I use Konte on my website. When I reach to a single product page, additionnals informations’ popup automatically open…
How can we manage to stop this bug? Thanks a lot! Best regards,
Hello,
Thank you for reaching out to us. Looks like you are using an old version of the theme. Please follow this document to update your theme and bundled plugins.
https://docs.uix.store/konte/#/update/update-themeHello. Do you have a timeline to support images and videos in konte? Is there any compatible plugin at the moment? Thank you
Hello,
Do you mean supporting videos in the product gallery? Unfortunately, we don’t has the ETA for this feature yet. At the moment, you can try some free plugins for product videos.
Thank you
Look good 
Thank you
is there a recently view product function with the theme?
Hello,
Thanks for your question. Unfortunately, this theme doesn’t have the function to track recently viewed products. To have it, you may need to use an additional plugin.
Thank you
Hello,
I just re-installed the theme and I choose Home-v10 . But I noticed that the page title is showing up on the home page even when I set it to hidden both on the header option and Elementor page editor setting. Please how can I remove the Home tittle from displaying on the home hope.
Secondly I noticed that the Home page is also used for the shop page which is exactly what I want, but how can I remove Best Sellers and Sale Products from the options? see image https://prnt.sc/KjKNsH9xb9pr
Lastly, what’s the shortcode for WCBoost – Products Compare for adding into compare page?
Thank you.
Hello,
Thanks for your feedback. We’ve noticed the issue with the page header too. Our developer is working on it. We will release a new version to fix it soon.
Regarding your question about the product tabs (Best Sellers, Sale Products, ...), you can manage them in Appearance > Customize > Shop > Catalog.
By default, the WCBoost – Product Compare plugin will automatically create a page for comparison when you activate it. But if you want to re-create this page, you can use the shortcode [wcboost_compare].
Thank you
Thank you for your.
I still noticed that switching to Child theme causes some disorders.
The menu header goes out of shape and the product filter also changes. See images https://prnt.sc/2JpQ_uJX2fPp and https://prnt.sc/lhKWxHJ0aFZ3
Also, can you add the “Buy Now” feature, very important.
Thank you.
Thank you for your suggestion. We will note this Buy Now feature for the coming update.
Regarding your concern about the issue with the child theme, please switch to the parent theme to test it again. If this problem doesn’t appear with the parent theme, it may be a problem with custom code in your child theme.
Please open a ticket on the support site if you need further assistance. Our developer will help you test it.
Thank you
Yes, I switched to the parent theme and it worked fine but the Child theme gives issue. Thank you
Thanks for clarifying! It sounds like there might be a slight conflict with some custom code in your child theme.
Sometimes a small typo or missing semicolon can cause issues with child theme functionality. Please double-checking your custom code in the child theme’s functions.php file for any syntax errors can help pinpoint the problem.
If you’re not comfortable diving into code, you can try temporarily deactivating the custom functionality in your child theme. This will help isolate if the issue is indeed related to your custom code.
For now, I don’t have any custom code added to the child theme Functions.php,
I just imported the demo Home-v10, then I activated the Child theme, the header got disorganized but if I switched back to the parent theme, it got better.
Thank you.
Please go to Appearance > Customize > Shop > Page Header and select the option “Hide Page Header” to fix the issue. But firstly, please make sure you’re using the latest version of the theme.
Thank you
I tried turning off the shop page header here – Appearance > Customize > Shop > Page Header, but it didn’t work for the Child theme.
I hope you guys can test the Child theme further especially with the Home demo v10 in order to resolve this issues. Thank you.
The child theme contains your custom code, so we can’t test it if we don’t have the admin access. Please open a ticket on the support site and share your website address with the admin login credentials. Our developer will help you test this issue.
Thank you
Hello,
I like how the product is displayed in layout 4, but I prefer how the elements “DESCRIPTION,” “ADDITIONAL INFORMATION,” and “REVIEWS” are shown in layout 7. Is it possible to transfer the design of those elements from layout 7 to layout 4?
Thank you, I love the Konte theme.
https://imgur.com/a/ahW8lxKHello,
Unfortunately, you can’t combine design from different product layouts. The layout is fixed.
Hi,
The url path of the konte elements in WPBakery Page Builder are directing to: https://wp-content/themes/konte.com/, before it.
So lets say I change the link to www.mysite.com/about-us it will direct in the frontend to: https://wp-content/themes/konte.com/about-us
What is going on here?
I only have this problem with Konte elements, not with other elements.
Hello,
Thanks for your feedback. This is a strange problem. If you are using a child theme, please switch to the Konte theme to test if this is a problem with custom code in the child theme.
Thank you
Hello,
my wishlist link is /velmju-saraksts, but clicking on apropriate wishlist link from account link is /my-account/wishlist. How to fix?
Hello,
Thanks for your feedback. From the admin dashboard, please go to WooCommerce > Settings > Wishlist and select the correct page for the option Wishlist Page.
Thank you
Hello. In the latest version the product category text will appear even if “No page header” is selected in Product page header settings.
Hello,
Thank you for your feedback. We’re found this is a problem with the recent update of the theme. At this moment, our developers are working on a new version to fix it. The theme will be updated soon to fix this issue.
Thank you!
Amazing theme, making enquiry before purchasing, are you able to select the category to search from on the shop page area? Meaning selected category shown on the shop search and NOT all categories. Thank you.
Also the look on the shop page when you select an item. It covers up to the top including the menu area, can that be changed?
Hello,
Thank you for your questions. Unfortunately, the search form will look for products in all categories by default. To select the category to search, you can use the product filter instead.
And regarding your concern about the default behavior of the add-to-cart item, you can select to update cart panel or redirect to the cart page. It is changeable.
If you have any questions, please feel free to ask.
Thank you
How to use Konte elements? For example, the message box. Thanks
Hello,
You can use the theme’s elements in your pages with Elementor or WPBakery Page Builder.
You can check this document for more details:
https://docs.uix.store/konte/#/wpb-page-builder/knowledge-baseThank you
I’m not able to translate the “Password Reset Request” email (and some other strings). I’m using loco translate and the strings are correctly translated. Any advice?
Hello,
WooCommerce emails should be translated along with the WooCommerce plugin. Please try to reinstall WooCommerce and test it again.
Thank you
I fixed removing Polylang
Thanks for your feedback. If you would like to use Polylang for multiple-languages supports, you can follow this document to translate emails and other strings in the settings.
https://polylang.pro/doc/translating-woocommerce-urls-and-strings/How do I get a new API key for instagram? when I click get access token on your site it returns.
{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid platform app”}
Also on my portfolio page I used slider revolution, the first image on the slide load but all of the other image are on white screen. How do I fix that one?
Hello,
Please follow this document to generate a new access token for your Instagram:
https://docs.uix.store/konte/#/misc/instagramRegarding the issue with Revolution Slider, please try to update this plugin and test the problem again. You can delete it and then re-install it at Appearance > Install Plugins to get the latest version.
Thank you
Hello, your theme seems perfect, but I’ve noticed a problem with the ‘Kirki’ plugin. When I try to access theme customization, I encounter a Fatal Error (Allowed memory size of 134217728 bytes exhausted, tried to allocate 65536 bytes). I’ve observed that disabling the Kirki plugin resolves the error, but without it, I’m unable to edit the page layout. I have this plugin installed on many other websites with the same options, and it doesn’t produce any errors, so I suspect there’s something specific to the theme causing this issue.
Hello,
Thank you for your feedback. You can try to increase the WP memory limit to fix this issue. Please check this document for more details:
https://woocommerce.com/document/increasing-the-wordpress-memory-limit/If you need further assistance, please open a ticket on the support site. Our team will be ready to help.
https://uix.ticksy.com/Thanks
Hi everyone, is this help request. There is a preview problem (resolution resize) into the Konte theme. I though that was an issue generated from plugin, image dimension or something else, but the client told me that the same issue is visible also into the Konte preview on Themeforest.
I do not have the same problem… I have a MacBook Pro 14” (3024 × 1964). The resolution of the monitor where the problem occurs is (1920×1080).
Can you check please? Thank you in advance Best
Fabio
Hello,
Thanks for letting us know about the problem! Would you mind sending some screenshots so we can take a closer look?
Yes, here: https://we.tl/t-jLYoxph8a4 Thank you
Thank you for your sharing! We tested the demo on a 1920×1080 screen too, and it had no problem. According to your screenshots, looks like the browser is zoomed. Please ask your client to reset zoom level of the browser, or try another one.
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