4647 comments found.
Hello, I would appreciate your guidance on setting up the language, currency, login, and create account options. I have encountered an issue where these options are missing when using the Mobile Menu Layout Custom feature. I have attached a screenshot link for reference. https://prnt.sc/IHQprHuvdSjL Thanks
Hi Friend,
For Login and Wishlist, it is available and you can add the link for this, please check the images below:
https://prnt.sc/9TckZMRgD1jT https://prnt.sc/vc7OWtaKfcAWFor Currency and Language, it will show when you have setup it.
If it doesn’t show from your side, we would like to login your store to check. Please submit a new ticket here: https://halosoft.ticksy.com/
If your support time expires, please renew your support time so that you can open a ticket and get our support. You can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support#h_01GYBQNMDJ0P767547FR62M6BG
Thank you so much.
hello, I want to know how can we update the jwellery child theme in my store completely similar to the one given in the demo link. I had tried to upload the jwellery theme in my system but some of its functions are not working properly. The price and availability filter and the product share option is also not working at all.
Hi Friend,
It seems that you are mentioning the uploading theme, not the update theme. Jewel theme is the child theme of Ella theme and we don’t have any update for this. When you upload the theme, you will have the homepage layout as the demo. For other layouts/functions, you will set up by yourself.
For your requests, we would like to login to your store to check because now we tested on our demo it works well.
Please submit a ticket at this link: https://halosoft.ticksy.com/. Don’t forget to grant login permission for us.
Thank you so much.
After uploading theme, the homepage and other page layouts are not similar to the one showed in the demo, Especially the price and availability filter is not coming up on the collection list page. I am not getting the sections options as given in the demo link.
How do I get the letter “s” to appear at the end of “Graphic.” In the mobile view it should show “Tivoli” on line one and “Graphics” on line 2. See link: https://app.screencast.com/ddKFjS83zGqUz
Hi Friend,
We get this request via your ticket, we will check and get back to you ASAP.
Thank you so much.
i made a purchase back in 2022, can i update to the latest version or do i have to pay extra? also are there any discounts in renewing support? at almost $65 its pricey.
Hi Friend,
With updates versions, you will receive it for free without needing to extend support.
You can follow this guide to update the theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version
Ella is the same as any other Shopify themes in the Shopify platform. That is when a new updated version released, it will be a core theme source, independent from the previous ones you are using. Thus, your changes on the previous versions will not be included in the update.
In case you want to hire us to update theme for you, we can estimate and charge fee to update theme for you. Please open a new ticket with category Shopify, we will estimate and let you know the cost for this work.
For renewing support time: this price is listed and there are no promotions for it. So you will need to buy it at that price
Hi Halo Themes team, I’ve recently submitted a ticket #3674804. Can you please support?
Hi Friend,
We just got your ticket 29 minutes ago, let us verify and get back to you via your ticket ASAP.
Thank you so much.
I may have found a bug on collections list page because of the lazy loader. When enabled, our page would not load at all and was giving a 500 error. We reached out to shopify and other apps and it was not their issue. We just unclicked the “enable lazyload” under theme settings for collection list and page came back. Its either a theme issue or app conflict. Adding this information to current ticket 3668629.
Hi Friend,
Thank you so much for your request.
We will check this request if it relates to the theme or not. We will get back to you ASAP via your ticket.
Will there be an upcoming update for the theme soon? I’m planning to update my themes to the latest update (May 29) but if there will be an update on the coming weeks I might just wait for that release.
Hi Friend,
You can wait for the upcoming update but we cannot tell the exact date for the release. Thank you so much
Can i add a menu inside a regular page? on the side or similar? Not the header menu but another menu inside a regular page. Lets say i create help center page and inside i want to add a menu with FAQ-SHIPPING etc that i create in the menu settings in shopify.
Hi Friend,
We can custom code to create menu sidebar for you. Please open a ticket at this link: https://halosoft.ticksy.com/ and share with us any mockup/sample site/sample image, we will estimate and get back to you soon.
Thank you so much.
So I’ve had this theme for a while and its been very good prior to me putting my store on pause everything was working as it should. Fast forward a few months later after resume my store, the footer completely disappeared and i can’t understand why? Was there an update that caused this to happened, I’m just confused
Hi Friend,
We tested on our demo store and it works well.
So we would like to login your store to check. In case the support time expires, please open a ticket at this link: https://halosoft.ticksy.com/ with category Shopify. If it relates to theme, we will help you fix it. If not, you have to renew support time to get our support.
Thank you so much.
Overall i am happy with the theme but I’m a disapointent that i found a bug 7 month later when we change he product page to the left-thumbs template. the product page picture gallery is messed up showing the pictures in “oval” for no reason and also the visually stability score went down to “bad”. i dont wanz to renew the support for $64.75 as this should be something, which should work from the begining.
Hi Friend,
This is not the theme bug.
This problem has happened before, the reason is that the latest update of Chrome has added a short code attribute is no longer supported, then Chrome updated this attribute again and we have promptly fixed this error from Ella 6.5.4 onwards. But it is not clear why they added this code attribute again and it continues to cause errors for sources from Ella 6.5.4 and below.
You can follow our instruction to fix it: https://halothemes.net/blogs/shopify/fixing-ella-image-error
Or if you want us to help you, please open a ticket with category Shopfiy https://halosoft.ticksy.com/, we can help you fix it.
“PayPal Express Checkout” button is not displaying as expected!!!
Hi Friend,
Thank you so much for your request.
To check this request, we would like to login your store. Please help us to open a ticket at this link: https://halosoft.ticksy.com/
Don’t forget to grant permission to login your store.
Hey. IM trying to add pages to the site and select a them template. Tring to add the Wishlist page like in the manual here: https://halosoft.gitbook.io/ella-documentation/page/wishlist-page the problem is, i dont have anything showing up in the Theme template https://prnt.sc/NY1aXdT1x-_d What and how i get the them templates to show here?
Hi Friend,
We would like to ask if Ella source is a live source on your store.
When Ella source is a live source, you can see a template-wishlist to assign. So please publish Ella to the live site so that you can create a Wishlist page. After you complete creating the Wishlist page, you can back Ella source into the Theme library and set up it normally.
Thank you so much.
Thank you. I didnt know that. I will try it and update you if its ok.
Now its gone
In theme Customise. the Menu section is not there: https://prnt.sc/ZA_spKDfFXf6 its gone. Should it be there?
I reinstalled it already
HAVE THE SAME PROBLEM AGAIN. NO MENU AFTER PUBLISHING.
Please reply. Its weird that on live the menu dont show but in not published, it is
Hi Friend,
We tested on our demo and it works well. We would like to login your store to deeply check.
Please open a ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you soon.
In case your support time expires and you can not open ticket with category Ella, you can choose the category Shopify so that you can open a ticket. On this ticket, please provide some information below:
- Provide your theme license.
- List your requests.
- Don’t forget to grant us permission to login your store.
Thank you so much.
Hi there! Do u have some design file (psd/figma) to share after theme purchase?
Hi Friend,
Yes, we can share the PSD file of the Homepage you want to have after you buy the theme.
Thank you so much.
How i am use demo design in my website
Hi Friend,
With the Section themes, when you install theme source, it won’t include demo images/ banners like you see on our theme demo because Shopify doesn’t allow you to get data to show up when it is Section themes. Therefore, you need to start uploading and refer to our instructions in the User Guide to manage and set up.
We just reply to you via your ticket, please check it to see our offer for you.
Thank you so much.
Hello, manipulating the quantity does not work with the side cart. Not even in her own store from Ella https://new-ella-demo.myshopify.com/?fts=0
How can this be fixed?
Hi Friend,
Thank you so much for contacting us.
We tested on our demo and this function works well. Can you check it back?
For this case, we would like to login your store to deeply check. Please open a ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you soon.
Don’t forget to grant permission login for us.
Hello, unfortunately I can’t submit a ticket because the support has expired. Could the problem be solved by updating the Ella theme?
Hi Friend,
As we mentioned, we tested on our theme and it works well, so we can not update on our theme.
So we need to login to your store to deeply check if there are any conflict codes with third parties or not.
In case the support time expires, you can choose the category Shopify. Then we will check it for you. If this issue is not from our theme, you need to renew support time to get our support.
How can I modify the short product description for the Chinese language version? Which JSON file controls the layout for this, as I have recently upgraded to the latest version? https://prnt.sc/20w9Pg-7H7IZ
Hi Friend,
In fact, the Short description should only show some characters, and if customers want to see the full description, they will see it in the Description tab.
With Short description, we removed the HTML tags and will only render plain text.
If you want to show the layout as Description tab, you can find “product-short-description.liquid” file and remove “strip_html”
https://prnt.sc/GG0CBbQ5iiNIThank you so much.
Hi, I successfully replaced the global-style.liquid file and it is working for me. However, I am now facing another issue with the megamenu. There is a difference between the English and Chinese versions. The Chinese megamenu does not look the same as the English version, as shown in the attached screenshot. https://prnt.sc/P3WKbNWPu3UL Could you please provide me with instructions on how to accomplish this ? Thank you in advance!
.
In Theme Settings > General, I have Hide unavailable variants checked but the sold out variants still show. How can this be fixed?
Dear Friend,
We tested this function on our demo store and it works well. So we would like to login your store to check.
We replied to your via ticket, please keep in touch with us via your ticket.
Thank you so much.
you will also offer a countdown feature in this theme
Hi Friend,
Yes, it is available on theme. You can see How to setup it in here: https://halosoft.gitbook.io/ella-documentation/theme-settings/countdown
Thank you so much.
why i am not download the theme
I also told you about this issue on the Facebook group…..
New Badge: Type Dynamic bug
Hey, good day! Hope you are well.
There seems to be a bug with the new badge: Type.
All products that have a (NEW) tag show an error (Sale -Infinity%).
Kindly address this. Thank you.
Dear Friend,
For your request, we would like to login your store to deeply check.
In case your support expired, please open a new ticket https://halosoft.ticksy.com/ with category Report bugs. Don’t forget to grant permission for our new email so that we can login your store and check it.
Thank you so much.
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