Hi Friend,

Thank you so much for your request.

To check this request, we would like to login your store. Please help us to open a ticket at this link: https://halosoft.ticksy.com/

Don’t forget to grant permission to login your store.

HAVE THE SAME PROBLEM AGAIN. NO MENU AFTER PUBLISHING.

Please reply. Its weird that on live the menu dont show but in not published, it is

Hi Friend,

We tested on our demo and it works well. We would like to login your store to deeply check.

Please open a ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you soon.

In case your support time expires and you can not open ticket with category Ella, you can choose the category Shopify so that you can open a ticket. On this ticket, please provide some information below:

- Provide your theme license.

- List your requests.

- Don’t forget to grant us permission to login your store.

Thank you so much.

Hi Friend,

Yes, we can share the PSD file of the Homepage you want to have after you buy the theme.

Thank you so much.

Hi Friend,

With the Section themes, when you install theme source, it won’t include demo images/ banners like you see on our theme demo because Shopify doesn’t allow you to get data to show up when it is Section themes. Therefore, you need to start uploading and refer to our instructions in the User Guide to manage and set up.

We just reply to you via your ticket, please check it to see our offer for you.

Thank you so much.

Hi Friend,

Thank you so much for contacting us.

We tested on our demo and this function works well. Can you check it back?

For this case, we would like to login your store to deeply check. Please open a ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you soon.

Don’t forget to grant permission login for us.

Hello, unfortunately I can’t submit a ticket because the support has expired. Could the problem be solved by updating the Ella theme?

Hi Friend,

As we mentioned, we tested on our theme and it works well, so we can not update on our theme.

So we need to login to your store to deeply check if there are any conflict codes with third parties or not.

In case the support time expires, you can choose the category Shopify. Then we will check it for you. If this issue is not from our theme, you need to renew support time to get our support.

Hi Friend,

In fact, the Short description should only show some characters, and if customers want to see the full description, they will see it in the Description tab.

With Short description, we removed the HTML tags and will only render plain text.

If you want to show the layout as Description tab, you can find “product-short-description.liquid” file and remove “strip_html”

Thank you so much.

Hi, I successfully replaced the global-style.liquid file and it is working for me. However, I am now facing another issue with the megamenu. There is a difference between the English and Chinese versions. The Chinese megamenu does not look the same as the English version, as shown in the attached screenshot. https://prnt.sc/P3WKbNWPu3UL Could you please provide me with instructions on how to accomplish this ? Thank you in advance!

Dear Friend,

We tested this function on our demo store and it works well. So we would like to login your store to check.

We replied to your via ticket, please keep in touch with us via your ticket.

Thank you so much.

Hi Friend,

Yes, it is available on theme. You can see How to setup it in here: https://halosoft.gitbook.io/ella-documentation/theme-settings/countdown

Thank you so much.

why i am not download the theme

Dear Friend,

For your request, we would like to login your store to deeply check.

In case your support expired, please open a new ticket https://halosoft.ticksy.com/ with category Report bugs. Don’t forget to grant permission for our new email so that we can login your store and check it.

Thank you so much.

Hi Friend,

Review function is not from our theme, you need to install any app into theme.

If you added code app into theme source but it doesn’t work, we can help you check. You can open a ticket at this link to get our support for your case: https://halosoft.ticksy.com/

Thank you so much.

Hi Friend,

Thank you so much for your attention to our theme.

We apologize that there are currently no discount programs for Ella. If you are interested, you can leave your email address or open a ticket at this link https://halosoft.ticksy.com/. If there are any discount programs, we will contact you.

Done

Thank you so much.

Hi Friend,

For Product bundle, it helps customers add additional products besides the main product. They will get a discount when adding to cart all products in the bundle. This is also a way to boost your sales.

For the function you mentioned, you should open a ticket at this link https://halosoft.ticksy.com/ with category Presale and describe more details your request or send us the mockup so that we can check it for you.

Hi Friend,

For this request, we would like to login your store to deeply check.

In case your support time expired, please open a ticket and choose category Shopify https://halosoft.ticksy.com/, we will check it for you. If it relates to theme, we will help you fix it. If not, you need to renew support time to get our support.

Thank you so much.

Hey,

Good day! Hope you are well.

I tested the functionality with Shopify’s default theme and with Ella 6.6.0, and it works fine. However, there is an issue with Ella 6.6.1 where most items on sale display errors (Sale -Infinity%) or return null values. It seems like something went wrong with the update and needs to be addressed in the next release.

Please forward this information to your development team to handle.

Thank you!

Hi Friend,

We would like to login your store to check. We have replied to your ticket.

Please keep in touch with us via your ticket.

Thank you so much.

​Hi Friend,

We regret that we can not help you to remove collection/product from the URL, it is the default path of Shopify that cannot be deleted.

Hi Friend,

We replied to you via your ticket, please check it now.

Thank you so much.

Hi Friend,

We released a version on 29th to fix minor issue about missing product templates.

Thank you so much.

Hi Friend,

To handle it please open Edit theme default content and search for “Someone recently”: https://prnt.sc/bxzzBpBXu7lB

Then, add a “space” after “Someone recently bought a”: https://prnt.sc/-hvnh4l3n7Xj

Hope this helps you.

Hi friend,

We tested on our demo and it works well.

To support you, please open a ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you soon. (Don’t forget to grant permission login your store).

Thank you so much.

Hi Friend,

1. When I click “Submit” in the Newsletter popup, there is no prompt. I haven’t received any emails, how can I solve this problem? https://prnt.sc/jjEfPka8s0bN

-> To support you for this request, we would like to login your store to deeply check. Please open a ticket at this link: https://halosoft.ticksy.com/, don’t forget to give us permission to login your store.

2. How to turn off quick off? https://snipboard.io/v3gKhd.jpg

-> You go to Theme settings -> Product card -> Product Action -> disable this option: https://prnt.sc/i7Y1W-X2MgQf

I can’t submit a ticket because my license has expired, but I have created a staff account for halothemes.team@gmail.com. I’m currently using the Ella theme.

Hello,

Because your support time expired, you can not verify theme license. So you can choose category Shopify, but on your ticket, you have to show us the theme license.

After we check your store and the issue relates theme, we will help you. But if it is not from theme, you need to renew the support time to get our support.

Thank you so much.