4620 comments found.
For the latest update 6.6.2, how do we activate the Quick Add Bulk? What section is it in?
Hi Friend,
You go to Product card -> Product Quick Shop -> Quick Shop Option -> choose Bulk: https://prnt.sc/0YzJoGV6qgF_
Thanks
Hey. IN the product information, product page. is there a way to add Materials and Care guide as meta field and show them here? https://prnt.sc/r1EbhrTWxR0R after the description? i tried adding metafileds and put the info in the page but i dont see a way to show it here. Maybe im missing something and i cant show meta fields here?
I think i got it. I guess i need to add c_f in the metafield? or i dont have to?
Hi Friend,
For Material: We would like to deeply check it when login your store. Please open request via ticket for checking it.
For Care guide – Size chart, we have instruction to setup here: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/size-chart
If you want to move it, we can help you change in the code.
In case your support time expired, please renew support time to get our support. You can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support#h_01GYBQNMDJ0P767547FR62M6BG
Thank you so much.
A basic feature such as ‘Country of Origin’ of a product is not available in Product information on the Product page. It is an extremely basic feature provided by Shopify but you have hidden this feature in the theme. A humble request to make it visible or help us troubleshoot this.
Hi Friend,
For “Country of Origin” field, we can not handle code to show it on the Product page. As you can test on the Dawn theme of Shopify, this is not shown.
You should use the app to get it. You can refer to this Community for this case: https://community.shopify.com/c/technical-q-a/getting-country-of-origin-on-product-pages/td-p/1030127
If you have any questions, please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Thank you so much.
How can i upload the demo of the theme? i’m using the Jewelry child theme, and i need to add a specific pages like collection page number 5. please advise me as soon as you can
Hi Friend,
We have got your request via email, we will keep in touch with you via email.
Thank you so much.
Hi,
I wanted to add an svg icon in the High fashion home page but it is not showing when applying the code.
Hi Friend,
For your case, we would like to login your store to check.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant login permission for us.
Hi,
One Issue is there :
1) i want to show only buy now button and no “add to cart” button on product page. How to do that.?
If thats not possible, how can i redirect customer to checkout page (not cart page) after clicking “add to cart” button on product page.
2) After selecting varient on product page, varient color should fill with black. Its only showing border as selected. Which is confusing.
Hi Friend,
1) i want to show only buy now button and no “add to cart” button on product page. How to do that.?
If thats not possible, how can i redirect customer to checkout page (not cart page) after clicking “add to cart” button on product page.
-> If you want to hide “Add to cart” button and keep “Buy it now” button, we don’t have a setting to change, we will help you change in the code.
Or if you want when clicking “Add to cart” button on the product page, the customer will go to the Checkout page, we will also need to change the code.
2) After selecting varient on product page, varient color should fill with black. Its only showing border as selected. Which is confusing.
==> This is not a theme issue, by default when a variant is selected, it will have a black border, if you want it to show full black, we can help you change the code.
Please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support. Don’t forget to grant us login permission to login your store.
Thank you so much.
Helllo, I’m using the latest Ella version (6.6.1). Are you already supporting the latest Shopify Color/Swatch Filter implementation as explained in this tutorial? I tried to implement it but doesn’t work with your theme. https://youtu.be/AocEXVenuIM?si=xrf9anWX_WJkPEtq
Hi Friend,
Thank you so much for your information. Currently, our theme has not updated this function. Our Dev team will review it and keep the update for theme ASAP.
Is there a way in the to show the Dynamic Checkout Buttons option to show only the Shpify payments notice and NOT the BUY IT NOW button? https://prnt.sc/uenya_z4edjw
Hi Friend,
Do you want it to always show payment methods for Dynamic Checkout Buttons and not the Buy it now button?
If so, please open a ticket to verify the theme license and we will help you: https://halosoft.ticksy.com/
In case your support time expired, please renew support time to get our support. You can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support#h_01GYBQNMDJ0P767547FR62M6BG
Thank you so much.
Hello!
We are using Ella V6.3.0 theme on Shopify. For two days we have noticed that the product page with the default template is not displaying correctly depending on the operating system or browser version. I explain:
On a PC with Windows 8 and Google Chrome updated to the maximum it displays correctly:
https://drive.google.com/file/d/1SuQMbjEBbypsbbysnh1wuekhA3WwNJEh/view?usp=sharingHowever, on PCs with Windows 10 and updated Google Chrome, since two days the main image has been reduced and the thumbnails have been moved up. The same thing happens with Edge or on mobile, the image is reduced:
https://drive.google.com/file/d/1LAWlSFTdq6UtSJqsz2kOxGym_PctxMht/view?usp=sharingBoth screenshots have the same settings and we are using the “zoom” option.
We haven’t installed any new apps or edited any theme code these days.
Any idea why this issue?
Thank you!
Edit: We are using Ella V6.4.0
Hi Friend,
This problem has happened before, the reason is that the latest update of Chrome has added a short code attribute is no longer supported, then Chrome updated this attribute again and we have promptly fixed this error from Ella 6.5.4 onwards. But it is not clear why they added this code attribute again and it continues to cause errors for sources from Ella 6.5.4 and below.
You can follow this instruction to fix it by yourself: https://halothemes.net/blogs/shopify/fixing-ella-image-error
Or we can help you fix it. Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support. Don’t forget to grant login permission for us.
I have another question. in the default products settings i have the product information description tab closed. i dont want it to be open by default https://prnt.sc/zZylB5QIom_f BUT no matter what i tried and didnt select it to be pen. The deScription tab always stay open IN THE SITE https://prnt.sc/yXrF2rFL1Xjd and the rest are closed, like they need to be. any idea why?
Hi Friend,
For your request, we would like to login your store to check.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support. Don’t forget to grant login permission for us.
Thank you so much.
Thanks, Just sent it
Hi，the dynamic checkout button indect fuction has something wrong today.It can not be displayed.
This problem just occurred today, and it has never occurred before. And the code has never been modified in the past few days.
Please help us as soon as possible !The product site link is here:https://bit.ly/4cqncjV
This is a screenshot of the problem https://prnt.sc/OHQloVy1cFCx
Hi Friend,
This button is from third-party, not from us, but let us help you check it.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant login permission for us.
Thank you so much.
Hi there.
This problem has reappeared. This is very strange. Every once in a while, the dynamic checkout button will have problems, and then it will return to normal after a few days.
Can you help us solve this problem? This problem has been bothering us for a long time. Now the dynamic checkout button is gray.
Thanks.
Hey. i have a small issue on the product page Variant Picker order. For some reason the Sizes are above the colors picker, i tried few products layout and the same. Is it something in the settings that i did wrong? This is the left thumb product page demo https://prnt.sc/MV9UaHnP71bE and this one here is my site. you can see the zises are above the colors https://prnt.sc/KszBbDWb3rLy what can i do to put the colors first. Thank you
Hi Friend,
It will base on the position you put it on product admin.
Please go to Product admin which you want to change position of size and color -> hover this icon and move block into the position you want:
https://prnt.sc/n8PJNIRUIrK2Hope this helps you.
ohhhh omg hahahah thank you for that. I didnt know what was wrong 
Thank you so much.
I am facing issue for youtube videos. It was appearing on product pages since last 1 year. now suddenly its now showing on the product pages. I Can see the thumbnail but youtube player is not showing or opening.
Hi Friend,
For your request, we would like to log in your store to check deeply. Please open a ticket at this link: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us.
Thank you so much.
Hello, I would appreciate your guidance on setting up the language, currency, login, and create account options. I have encountered an issue where these options are missing when using the Mobile Menu Layout Custom feature. I have attached a screenshot link for reference. https://prnt.sc/IHQprHuvdSjL Thanks
Hi Friend,
For Login and Wishlist, it is available and you can add the link for this, please check the images below:
https://prnt.sc/9TckZMRgD1jT https://prnt.sc/vc7OWtaKfcAWFor Currency and Language, it will show when you have setup it.
If it doesn’t show from your side, we would like to login your store to check. Please submit a new ticket here: https://halosoft.ticksy.com/
If your support time expires, please renew your support time so that you can open a ticket and get our support. You can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support#h_01GYBQNMDJ0P767547FR62M6BG
Thank you so much.
hello, I want to know how can we update the jwellery child theme in my store completely similar to the one given in the demo link. I had tried to upload the jwellery theme in my system but some of its functions are not working properly. The price and availability filter and the product share option is also not working at all.
Hi Friend,
It seems that you are mentioning the uploading theme, not the update theme. Jewel theme is the child theme of Ella theme and we don’t have any update for this. When you upload the theme, you will have the homepage layout as the demo. For other layouts/functions, you will set up by yourself.
For your requests, we would like to login to your store to check because now we tested on our demo it works well.
Please submit a ticket at this link: https://halosoft.ticksy.com/. Don’t forget to grant login permission for us.
Thank you so much.
After uploading theme, the homepage and other page layouts are not similar to the one showed in the demo, Especially the price and availability filter is not coming up on the collection list page. I am not getting the sections options as given in the demo link.
How do I get the letter “s” to appear at the end of “Graphic.” In the mobile view it should show “Tivoli” on line one and “Graphics” on line 2. See link: https://app.screencast.com/ddKFjS83zGqUz
Hi Friend,
We get this request via your ticket, we will check and get back to you ASAP.
Thank you so much.
i made a purchase back in 2022, can i update to the latest version or do i have to pay extra? also are there any discounts in renewing support? at almost $65 its pricey.
Hi Friend,
With updates versions, you will receive it for free without needing to extend support.
You can follow this guide to update the theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version
Ella is the same as any other Shopify themes in the Shopify platform. That is when a new updated version released, it will be a core theme source, independent from the previous ones you are using. Thus, your changes on the previous versions will not be included in the update.
In case you want to hire us to update theme for you, we can estimate and charge fee to update theme for you. Please open a new ticket with category Shopify, we will estimate and let you know the cost for this work.
For renewing support time: this price is listed and there are no promotions for it. So you will need to buy it at that price
Hi Halo Themes team, I’ve recently submitted a ticket #3674804. Can you please support?
Hi Friend,
We just got your ticket 29 minutes ago, let us verify and get back to you via your ticket ASAP.
Thank you so much.
I may have found a bug on collections list page because of the lazy loader. When enabled, our page would not load at all and was giving a 500 error. We reached out to shopify and other apps and it was not their issue. We just unclicked the “enable lazyload” under theme settings for collection list and page came back. Its either a theme issue or app conflict. Adding this information to current ticket 3668629.
Hi Friend,
Thank you so much for your request.
We will check this request if it relates to the theme or not. We will get back to you ASAP via your ticket.
Will there be an upcoming update for the theme soon? I’m planning to update my themes to the latest update (May 29) but if there will be an update on the coming weeks I might just wait for that release.
Hi Friend,
You can wait for the upcoming update but we cannot tell the exact date for the release. Thank you so much
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