3258 comments found.
i have this issue and i hope yuo can fix it because its dosturbing
Something went wrong while connecting (https://demo.phlox.pro/api/v2/info/): cURL error 28: Operation timed out after 15000 milliseconds with 0 bytes received
Hi, I am sorry. This was a temporary server issue and it?s fixed now. Please check and let me know if you need anything else. If you still face this error message, it is probably your browser cache. Please try to empty your cache using (CTRL + F5) or use the incognito/private mode of your browser to clear the cache.
Hello guys !
It looks like there is an issue with your server. 2024-06-28 14:47:39 UTC
An error message is showing on each of our WordPress backends using your theme : “Something went wrong while connecting (https://demo.phlox.pro/api/v2/info/): cURL error 28: Operation timed out after 15000 milliseconds with 0 bytes received “
Cloudflare is also pointing this issue for your whole subdomain : Connection timed out Error code 522
Hope you’ll fix it fast 
Hi there, I hope you are fine. I am sorry about this.
It was a temporary server problem and everything is back to normal now. Thank you for your feedback. If you need anything else. If you still face this error message, it is probably your browser cache. Please try to empty your cache using (CTRL + F5) or use the incognito/private mode of your browser to clear the cache.
The pricing is high to low on my site store. It should be low to high. How to fix that?
Hi, The best thing to do is to contact us at our help center. Please submit a ticket and our support agents will get in touch with you.
Hello! I just wanted to know if there’s any other recommendations for cache and optimization. We just did a new installation on a project site and the AO optimizer plugin was critically conflicting with the site frontend display and customization. We can’t use it. thank you!
Hi, Hope everything is great with you! We recommend using Autoptimize. It?s a great plugin and has been tested with the Phlox theme. Also don?t forget to check out our guidelines for performance here:
https://docs.phlox.pro/article/202-phlox-performanceAny chance for bricks builder support?
Hi there, I am afraid not at the moment we do not have this in our roadmap. But it may change in the future depends on how good this page builder is going to be and how many of our customers request this.
Kind Regards
Hello, can you please keep us updated on the Contact Form 7 issue? My website has been dysfunctional for weeks and I see other people commenting on the same issue. An update has been promised but I’m still not seeing any. Is there a solution in sight? If not I’ll need to look for another theme asap. Thanks
Hi Nixip, I am sorry for this issue but it is fixed already. Please update the Phlox theme and the Phlox Core Elements plugin to the latest version and then read here to resolve the Contact Form 7 problem:
https://docs.phlox.pro/article/288-contact-form-7Let me know if still got the issue
Dear Averta Support Team,
I am writing to request urgent assistance with activating two licenses I recently purchased. Despite my attempts, I am unable to use these licenses in the support center or synchronize them by adding my purchase keys. Consequently, my websites remain unactivated and are not displayed in the support center.
Over the past two weeks, I have sent multiple emails regarding this issue to various Averta email contacts, but I have yet to receive a response. I have also consulted your documentation on license activation and website usage, but the instructions provided do not seem to apply to my situation.
I would be grateful if you could investigate this matter as soon as possible and provide me with a solution. Please let me know if you require any additional information from my end. Thank you for your prompt attention to this matter.
Sincerely, Sanjp
Dear sanjp
I?m sorry for the inconvenience but I have checked our records and found that you had only contacted us once before. I?m not sure about the recent emails. Anyway, our support will contact you and assist you as soon as possible. Please follow your ticket on our help center. Do not forget that we do have a live chat on our site as well.
You already have activated this license key on another domain, please deactivate it and try again. Learn more [VA304], Error message The purchase key is registered for another customer. HOW CAN I CLEAR THIS PROBLAM
It should fix your issue. If you still got a problem please try to submit a ticket.
Hello, I imported the demo, but the contact page form is missing, so how to fix this problem?
Let me know if still got the issue
Hi!
I bought the Phlox Pro theme yesterday (June 18) . After importing the demo content, I noticed that Elementor works only if I disable the Phlox Core Elements plugin.
I have raised 2 support tickets since yesterday and all I have received is a generic link to the documentation.
I need this issue to be addressed ASAP, I m not able to start until this is fixed.
If you can’t fix the issue, pleas issue a refund, so that I can buy some other theme.
Hi there, This problem doesn’t typically occur under normal circumstances, so there must be something else causing it. We’ve already responded to your ticket at our help center and will do our best to help you resolve this issue as soon as possible. Please follow up there for further assistance.
Hello, when are you going to fix these serious security vulnerabilities in the plugins in your theme that still haven’t been addressed for months and months? Thank you
This is addressed here with your support policy agreement with Themeforest and the general public. https://themeforest.net/page/item_support_policy Under these titles “Item updates to ensure ongoing compatibility and to resolve security vulnerabilities” “Help with defects in the item or included third party assets”High
WordPress Shortcodes and extra features for Phlox theme plugin <= 2.15.2 – Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability discovered by Rhynorater – Critical Thinking Podcast, Michael Brackett in WordPress Plugin Shortcodes and extra features for Phlox theme (versions <= 2.15.2) Date: 16.04.2024 | Source: PatchstackWordfence Plugin
Medium
WordPress Phlox Core Elements plugin <= 2.15.7 – Broken Access Control vulnerability Broken Access Control vulnerability discovered by Rafie Muhammad (Patchstack) in WordPress Plugin Shortcodes and extra features for Phlox theme (versions <= 2.15.7) Date: 29.03.2024 | Source: PatchstackWordfence
Hi Himmon, Thanks for the info but please note that this issue already has been fixed and you only need to update to the latest version.
Thank you for the confirmation and apologies if this is the case.. I will double-check again as I seem not to have any updates as my build is 5.16.0. Can you please confirm what is the latest build of your theme and also the location of the changelog I can’t seem to find it either on this site or the themeforest zip source file.
I can see WordPress Phlox Core Elements plugin <= 2.15.7 has been patched however the other critical WordPress Shortcodes and extra features for Phlox theme plugin <= 2.15.2 – Authenticated (Subscriber+) says it hasn’t been patched on patchstack.
https://patchstack.com/database/vulnerability/auxin-elements/wordpress-shortcodes-and-extra-features-for-phlox-theme-plugin-2-15-2-authenticated-subscriber-php-object-injection-via-auxin-template-control-importer-vulnerabilityCan you confirm whether this is the case or not, please?
Hi again, I hope you are doing fine.
Please update your theme and plugins to the latest versions. We have applied the necessary changes and the problem is resolved. https://docs.phlox.pro/article/210-update-phlox-proHello,
I have 12 websites with your theme.
I’m having problem with the Contact Form 7 after updating the theme.
I have seen similar comments and it means people are having the same issue.
Could you please fix this problem ASAP?
Thanks
Dear NExtwebagency, Yes for sure we are working on this and our update will be available by Sunday
Any news about the update?
The new update did not fixed the issue!
Hi please be sure the Phlox element plugin is also the latest version. IF still got the issue please contact our help center and submit a ticket
Any way to design a better mega menu? current option is too basic
Hi please contact our help center and give more details about hat you want there
Hey, Can we copy complete demo including images to our website? Do we need anything else apart from buying the theme. Thanks.
Hello, I’m having issues with the Contact form after updating the theme. What d you suggest doing? Can you provide a stable version to download that works with Contact from 7? Thanks
Hi, Thank you for mentioning it. Our development team has prepared a permanent solution for this problem. A new update will be released in the next few days to resolve this issue. Thank you for your patience.
Hello, any updates on this?
Hello, any updates on this?
Hi, It fixed and please submit a ticket if still got the issue
Why don’t you put the product version on the page?
Hi. thanks for suggestion I will pass this to our team
Hi
Can you please advise where in the docs it explains how to export a full demo page and not just a section?
There’s serious issues with loss of styling etc when you use export / import so wanted to try importing the whole page to see if it’s any better.
Thanks guys
Hi there. I hope you are fine. This is how the Export Section works. The section adopts the styling of your website more closely than the demo from which it was exported.
And unfortunately, at the moment, there is no feature to export the whole page.
Hello, I have problems installing the template, when I download the template to the site and activate it, the site crashes
Hi. Please submit a ticket to our help center. Our support agents will get in touch with you and help you resolve the problem as soon as possible.
I cant open your website to see your theme demos?
Can you please give us more details ? since you can check all our templates on this link https://www.phlox.pro/go/
Hello.
1. Is it possible to make a one-page site with ancors? (or I missed demo?)
2. Why i cannot change demo in WP Bakery page builder (message: “This page can not be edited with WPBakery since it is missing a WordPress default content area.” – how can i find this “content area”)?
1. I’ve found landing demo. But there’s a header disappearing while scrolling down: i have to back to the top of the page to go to another part of the page?
3. I cannot create an one-page site because there no blocks with popup windows (text+picture) – i have to stay on one page. Am i right?
Hi. All of the Phlox demos are built with the Elementor and can not be edited by another page builder. All the dmeos built with Elementor and we recommend stick with that if you want to use WP Bakery you can use it too but you cannot use the demos and you need to creat your site from scratch
Regarding your other questions, I think it?s best to send a ticket to our help center. There, our support agents can assist you better with more details.
