3258 comments found.
this theme is great, is it possible to make it “boxed” instead of full width?
Hi, I’m reaching out again because I am unable to log my license on your website. Therefore, I am unable to deactivate the license for a website that I’m managing.
Hi, I hope you’re doing well.
Our support team has already reached out to you directly by email, but I haven’t received a response. Please note that direct communication with our support agents is the best way to get assistance. They can provide more specific help and address your questions promptly.
Thank you for the recent Security patch updates Averta, cpanel wptoolkit no longer shows any vulnerabilities in WP Toolkit.
UPDATE
Phlox Core Elements is still vulnerable, 17 hours later after I switched WP Themes then deleted your old one and uploaded the new one and switched back, it has the following in warning cpanel WP Toolkit, please look into this asap
High WordPress Shortcodes and extra features for Phlox theme plugin <= 2.16.0 – Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability discovered by Rhynorater – Critical Thinking Podcast, Michael Brackett in WordPress Plugin Shortcodes and extra features for Phlox theme (versions <= 2.16.0) Date: 16.04.2024 | Source: PatchstackWordfence
Hi, I already replied to your other comments please check them
Hi. I’m trying to transfer my license from my website that’s on one hosting server, to the same website on a different hosting server. But the Averta website is not registering my purchase code that I bought from here, regardless if I connect my codecanyon or input my purchase code directly… I need to deactivate it first so that I can transfer it.
Hi, I hope you are doing fine. I have emailed you regarding this and will keep in touch until the issue is resolved. Please follow-up.
Hello,
I would like to update the Phlox theme, currently in version 5.16.3, on my site https://cesar.team/ because there is a security vulnerability, the details of which are as follows: WordPress Phlox Pro plugin <= 5.16.4 – Reflected Cross-Site Scripting via Search Parameters vulnerability.
However, no theme update is offered to me from the WordPress interface. What can I do?
Hi, please give it a try now, you should be able to update it to 5.16.5 version. by using Phlox auto update. By the way, I heard about your legend artist Alain Delion, He was a great actor from your country
Regards
Hello,
Thank you for your feedback.
I was able to update the theme.
Yes, that’s right! It’s a big cultural loss for France. Thank you for this clarification.
Sincerely,
Thank you for the follow-up. Please let me know if you need anything else and also note that you can always contact our support agents directly at the Averta help center.
It has come to my attention from another user, “Tomsh,” that this issue still remains unresolved, which poses a significant concern to all your clients who are at risk of being hacked.
Critical vulnerabilities should not take weeks or months to address. Please note that my theme is fully updated as of today.
Cpanel’s WP Toolkit is showing this theme with a critical vulnerability today.
https://www.cve.org/CVERecord?id=CVE-2023-7064 https://patchstack.com/database/vulnerability/auxin-elements/wordpress-shortcodes-and-extra-features-for-phlox-theme-plugin-2-15-2-authenticated-subscriber-php-object-injection-via-auxin-template-control-importer-vulnerability?_a_id=110 https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/auxin-elements/shortcodes-and-extra-features-for-phlox-theme-2152-authenticated-subscriber-php-object-injection-via-auxin-template-control-importerHi there, Yes it fixed already and we are contacting to them to see why it is still there
Regards
Phlox Core Elements needs an upgrade for security reason – https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/auxin-elements/shortcodes-and-extra-features-for-phlox-theme-2152-authenticated-subscriber-php-object-injection-via-auxin-template-control-importer
Hi there, Yes we are working on this and the update will be released in a few days
Hello, have you fixed this security bug yet?
Hi, yes it fixed already if you still see this that is bcz they did not make it clear and we are contacting them to do it.
Kind Regards
Ok, i already have plugin Phlox Core Elements in version 2.16.1. In this version is problem fixed? And i have theme in version 5.16.5.
Hi again,
As I mentioned it should be fine, that is why we are contacting to Wordfence, please do not worry if there is an issue we will fix it soon 
Hello,
On my site: https://grainedesoi.fr/, I need to update the Element Pack Pro extension because the current version (7.4.0) has a security flaw.
It’s a plugin that comes directly with the theme, so I can’t update it to the latest version if there is one. Can you please send me the .zip file of the plugin in its latest version?
Hi there, We are talking to their team about this, since we do have extended and in-stock license of that plugin and our users should be able to access their elements. By the way please wait a few days and after that submit a ticket about the issue our agents will help you there
Hi, thank you for your feedback. I open a ticket : https://help.averta.org/tickets/2683168631, please check. Thanks !
Hello, thank you for your follow-up. This matter is under review and will be resolved soon. We have also responded to your ticket in the help center. Please let us know if you have any other questions.
How can I import multiple demos so that I can use pages and designs from more than one – import requires wiping the install.
Hello! I have an issue with lightbox on my website, it seems to load for a millisecond and than link to the image page. The sytrange thing is that inside the Elementor Builder frame the problem doesn’t exist and neither with “Safe mode” I can solve the problem. https://www.ponteggizerbini.com/i-ponteggi/ is the page, but the website is in maintenance mode. I already open a ticket.
Thank you Camilla
Hi, Thank you for contacting us. Our support team is investigating your issue and reached out to you already.
Recent Tweets Widget, plugin can’t be install, show failed on free version, why/
It has removed from the WordPress repository, and it seems its author are not going to develop it any more
Hello, I sent a mail already over 12 hours now but till now I didn’t get any response. I bought this product last night, few hours into it, I discover it wasn’t mean for me. I have decided to ask for a refund. Please, what step do I need to take.
Dear Feyikemiadejoro, I hope everything is great with you
We have already responded to your ticket. Please follow up there. Thank you for your time. But please note that our response time is 2 business days, so sometimes It may take longer to respond!
Regards
How do I process a refund please. Like I said, I am not comfortable with the theme. Though it is a good brand
Hi, Please have a look at the refund policy at Themeforest and if it works for you then send a refund request based on that
Hi, Can the templates that have the structure with sections and columns in Elementor be updated with the flexbox container? Thanks
Hello, I hope you are doing well.
Unfortunately, this is not currently possible. However, all new Phlox demos are prepared based on Elementor Container, and we also have a plan to convert older demos as well. However, we cannot give a specific timeframe for this.
hi, i have recently buyed this theme and its good but it has a problem with me. I have imported the modern corporate demo for my website and since i have imported this demo, in this demo my blogs and news display without their image while they have a featured image implemented in the settings of a blog or news so normally it should work but it doesnt. I am looking for a response from your team because i have tried most of the logical ways and i am not finding a solution.
Hi, Thank you for contacting us. We have responded to your ticket at our help center. Please follow up there.
Phlox Pro includes outdated Revolution Slider plugin version. This version has a high level vulnerability. I reported to the theme support that it needs to be updated URGENTLY. But still no luck. Please be aware that this theme ships with vulnerable plugin more info: https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/revslider/slider-revolution-6619-authenticated-author-php-object-injection
Hi, Thank you for mentioning this. As we have responded to your ticket at our help center, our development team is working on it. Please note that updating bundled plugins needs to be done carefully and after testing for full compatibility, the update for each plugin will be available in the Phlox exclusive dashboard.
Regards
Hi there, i want to create this page thatlot.co.uk, do you have a similiar template?
Dear Averta Support Team,
Thank you for your prompt response regarding my issue with license activation.
I understand there might be confusion regarding my previous emails, as I have attempted to reach you through multiple channels to expedite a resolution. I want to ensure you have all the relevant information and would be happy to provide any email addresses or reference numbers if it helps locate my previous communications.
As mentioned, I am unable to utilize your ticket system fully until my licenses are linked. I would greatly appreciate it if someone could contact me directly to resolve this matter promptly.
Thank you for your continued attention to this issue.
Sincerely, Sanjp
Hi Sanjp I hope you are doing fine.
I have emailed you directly about this but unfortunately did not hear back from you. Regardless of your access to our support channels, we will continue to provide assistance via email until the problem is resolved. Please follow up there.
Please fix the problem ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
e connecting (https://demo.phlox.pro/api/v2/info/): cURL error 28: Operation timed out after 15000 milliseconds with 0 bytes received
Hi, The problem is fixed. However, if you still face this error message, it is probably your browser cache. Please try a hard refresh (CTRL + F5) or use the incognito/private mode of your browser to clear the cache.
Please let me know if you need any further assistance.
Error with PHLOX: Multiple sites, multiple themes, multiple versions. Even a fresh new install has the same error.
Something went wrong while connecting (https://demo.phlox.pro/api/v2/info/): cURL error 28: Operation timed out after 15000 milliseconds with 0 bytes received
Hi, I am sorry for the inconvenience. It was a temporary server issue and it?s fixed now. Please try again. If you still face this error message, it is probably your browser cache. Please try to empty your cache using (CTRL + F5) or use the incognito/private mode of your browser to clear the cache.
I have the same error on my Phlox websites. Wordpress backend stopped working and times out with latest Phlox update. Where is your QA? Something went wrong while connecting (https://demo.phlox.pro/api/v2/info/): cURL error 28: Operation timed out after 15000 milliseconds with 0 bytes received
Hi, I hope you are doing fine. Everything is back to normal now. Please check again. If you still face this error message, it is probably your browser cache. Please try to empty your cache using (CTRL + F5) or use the incognito/private mode of your browser to clear the cache.
