5229 comments found.
Sorry to bother you here but I’m stuck on this “Could not save demo xml. Please make sure PHP “XML” and “fileinfo” extension are active”. I have already opened a ticket with my purchase code… Don’t know why this give me the error. Both php-xml and fileinfo extension are up an running.
…
You don’t bother, please check your ticket to inquire about the status.
Thank you.
Hi, I added the Adobe fonts as “Custom font” but I cannot find how to assign different font-weight for each Content Titles. The option is not available on the Typography page. Can someone help with this please? Thanks
Please create a ticket with your Brooklyn License Code, and you will receive assistance there. We do not provide support here on the dashboard. Thank you!
Hi I have already created a ticket here (https://united-themes.freshdesk.com/support/tickets/636) but I didn’t get any answer there.
Sorry, you need to provide your license key to verify that you have purchased Brooklyn, so the staff can see your purchase. This is necessary to prevent unauthorized copies.
Hi! What about if I install a template and want some examples I see in another template? How do I know how it was built?
You can load templates and see how it was built.
Hi, after the automatic update of the template you can no longer see the video inserted on the home page in the “Hero” section, how can this be resolved?
Please activate the new Core Plugin! Thank you!
Hi, The plugin is activated
Please create a ticket; you will receive assistance quickly. Thank you!
Just done, thanks
Never mind. Just found what I’ve been looking for.
Allright!
Hi, Wordfence has detected File contains suspected malware URL: wp-content/themes/brooklyn/unite-custom/ut-theme-scripts.php
Filename: /var/www/clients/client1/web1/web/wp-content/themes/brooklyn/unite-custom/ut-theme-scripts.php
File Type: Not a core, theme, or plugin file from wordpress.org.
Bad URL: http://polyfill.io/v3/polyfill.min.js
Details: This file contains a URL that is currently listed on Wordfence’s domain blocklist. The URL is: http://polyfill.io/v3/polyfill.min.js
Please tell me what it is.
Cheers Tonino
In consultation with the developers, you don’t need to worry about this message. Since version 4.9, it has been deprecated and disabled in the code. Therefore, you don’t need to be concerned about this issue. With the latest update (4.9.8.7), this message will be removed. Thank you.
Hi, impossible to update : Mise à jour du thème Brooklyn (1/1) Une erreur est survenue lors de la mise à jour de Brooklyn : Aucune archive de mise à jour disponible. Please help tonino
Hi! I’m currently using the classic editor block building for page creation. How is the process in brooklyn? Can you share some inside demo?
I don’t quite understand what you mean. Please create a ticket to get further assistance. Thank you. https://united-themes.freshdesk.com/support/login
The question is: if I want to modify a pre built page, is it done via block editor like in your youtube video below (5 years ago): https://www.youtube.com/watch?v=NAU7eXFsyiw&t=64s
Yes
Thanks a lot for answering.
You’re welcome!
Hey ! 
Is it possible to activate the “gallery” Lightbox only on one specific page ?
I want to have a gallery page (for a photography page) but I still want the cool lightbox effect on other pages (posts, ...) ^^‘
Can you please create a ticket? They will surely help you there. Thank you! https://united-themes.freshdesk.com/support/login
I purchased this theme in 2019 for one website and registered with my valid license. It since disconnected saying I needed a valid license to register the theme (which I have). I renewed my support and they resolved the licensing issue once but it broke shortly after. After having support fix this numerous times it has broken again and my support has expired. I am not paying for support for a second time when the issue was never truly resolved. Please help.
Please create a ticket with your issue and your license key. Thank you.
Won’t that require purchasing support yet again?
Please check my.unitedthemes.com, or create a support ticket at no cost.
Thank you!
you’re welcome!
Man, the fact that its been years, Elementor versions nowhere to be found/no ETA and charging $65 USD for this is crazy.
I have plenty of sites I can use this on but not for this price with WP-Bakery demos only.
Hoping for some updates soon.
Hi UnitedThemes! Quick question. How do I get the “Intro” vid to not play and just go to my static page. It takes forever to load and hangs my site up. I don’t want that on there. Thank you!
Please create a ticket for this Thank you.
Hello, I’m using Brooklyn for a client portal in Wordpress in combination with PrivateContent plugin. Is there a way with the Brooklyn Visual Builder to add a sticky kind of menu (or sticky buttons to simulate a menu)?
Sorry, unfortunately that is not possible.
Cant donwload 4.9.8.5 version
Please update via Brooklyn Dashboard. Thank you!
Hello,
There appears to be a display issue with the following theme option:
BKLYN DEMO 22 – VIEW VARIANTS
Regards
Please contact our support, we will be happy to help you.
Thank you
https://united-themes.freshdesk.comHello im intrested in the demo 47 i was wondering if the theme or the site has light mode option for users to click it?
No, we do not have a light version of demo 47. However, you can install the dark variant and then switch it to a light version yourself.
Simply edit all the elements and reassign the colors, and you’re done.
Hello guys.
Is there any way to help me get the search icon display on mobile? I run a shop with brooklyn and given the fact that 90% of traffic comes from mobile, this is a huge problem. I looked all over, theme options you name it, and there seems to be no option to display the search icon in the navigation. I got the cart working but no search. Can you please tell me how I can make this happen?
Thx in advance!
Hello, please create a ticket here: https://united-themes.freshdesk.com
Thank you!
done
Anyone else getting this? Now causing fatal error on my site! Theme could not be resumed because it triggered a fatal error.
Thank you!
When I click on theme options->Header (same other), I get the following JS error: setImmediate is not defined. I am waiting for the email to activate my support account.
Thank you!
I submitted a request for activation, but your email with the password hasn’t arrived in my inbox. I also tried resetting my password, but your email is not being delivered. -> https://prnt.sc/4JLbS7BrLW9w
The registration is working fine. Please check your spam folder.
Is it possible to change the ‘Filterable Portfolio Gallery Options’ from 4 columns to 6 as I do not see an option in the backend for this?
No, only 2, 3 and 4 columns.
any reason it cant have more?
Unfortunately this is not possible, it would be a hardcore modification of the code.
Hi, Your license server is down. I can’t reach this URL for days now and I need to manage my license, please. https://my.unitedthemes.com/my-licenses/
Yes, the site is temporarily down. Alternatively, you can deactivate your license key directly in the Brooklyn Dashboard on WordPress. Otherwise, please contact support via a ticket, and we will assist you promptly there.
