131 comments found.
Warning: foreach() argument must be of type array|object, bool given in /htdocs/wp-content/themes/electron/woocommerce/init.php on line 3053
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
There has been a critical error on this website. Please check your site admin email inbox for instructions.
This happens when the theme is activated. I get an email with Electron Elementor Addons being mentioned that has an issue but even if you deactivate the plugin, the site still does not load,
Hello there,
The latest version of this theme is 1.2.0 If you have an old version, you may update your theme to its latest version with Envato Market plugin, which is bundled with this theme and after updated your theme, please also do not forget to update your Electron Elementor Addon.
If help is needed, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Thanks
Hello, I have the envato Market plugin which is updated to version 2.0.12. The electron theme is Version: 1.0.6. So how will I use the envato Market plugin to update electon theme version.
Thank you Nato
Hello Nato,
Envato Market plugin’s version is not the issue. What matter is the theme’s version and it seems you have old version. You have to update your theme to its 1.2.6 version and also you have to update Electron Elementor Addon plugin AFTER updated your theme.
Thanks
Hello and thanks for the feedback. And sorry if i’m being a pain somewhere. That is where I’m having a challenge. When I activate the theme, the website, cannot be reached, I get the critical error message sent on the first post therefore not able to upgrade. Is there an offline version latest that I Can download?
Hello,
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
I cannot submit a ticket since the regular support license has expired and I need the new version for the website to work. Kindly assist
Ignore, I have managed to download the new version. Thank you
Hi,
Once you get a lisense for a theme on themeofrest, you’re entitled to get a lifetime update and you can update your theme with the free Envato Market plugin.
Glad that is sorted out.
Have a nice day! 
I have using this theme but when i go to setup up this theme this time showing
" Downloading installation package from /home/sites/38b/7/7602abdc93/public_html/wp-content/themes/electron/plugins/electron-elementor-addons.zip…Download failed. A valid URL was not provided.
Plugin not activated. A higher version of Electron Elementor Addons is needed for this theme. Please update the plugin.” how i can solved it. Please help me.
Hello there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
can i setup dokan pro plugin of this theme and can i upload milion product with electron theme
Hey,
Yes, you can use that plugin but using million of product items might slow down your site. In that case, we’d suggest you to use a cache plugin ( wp rocket ) and optimize your images.
Thanks
thanks for your support
You’re welcome.
Have a nice weekend
Hello, do you have the update time for the product image zoom fix? I have to use another plugin for the image zoom now. https://prjewel.com
Thank you!
by the way, i like this theme, its perfect for wholesale business
Hi
Thank you, please open a ticket here: https://9theme.ticksy.com/tickets/Any way to re-order / edit / add megamenu to “Category Menu” in “Header Bottom” ? Nothing in Documentation
Hi,
There is no setting for this, you can add it to the Child Theme by getting support from an expert.
fiverr.com
Hello, I am looking to create a website to make an electronic/digital online store, I have been interested in your templates because they are very attractive.
My main question before purchasing thetheme is if I need to pay Elementor Pro to edit the mentioned template, I would also like to know about the other templates of your theme, do they need Elementor Pro or any functionality that I must pay/acquire separately to work with these templates?
If it is the case that it depends on the template, could you tell me where I can consult this information for each template?
Hello there,
Thank you for your interest.
The theme has been built with the basic elementor, which is enpowered with many additional features. You don’t need to have elementor pro.
Thanks
hi i have an issue in product listing in short description and long description i am unable to bullet and numbering not work it show in while editing product description but not show in frontend
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
hi sir my suport is expired but i recent use your theme i not use your theme , i just want to tell you in your theme bullet and numbering option not working kinldy check this issue and kindly help us
Hi,
The reason why I asked you to open a ticket is because we need to see your site and check that section to see what might be causing it. If your support is expired, please post a message to our support team and share your site url to have a look.
Thanks
Hello , I sent you a message via email, please reply
Hi there,
We’ve checkked our email address including spam but couldn’t see any messages from this user. You may re-send your message: to this address and our team will gladly reply your questions.
Thanks
Hi, I like this theme 3 questions before buying 1- Is it a multi-vendor store 2- Is there a footer bar in the mobile view 3- Is it possible to add custom icons in the product frame as in the attached image
Replied via mail
Hello, a very beautiful template. Do you have an HTML version?
Hi there,
Thank you very much. No, we unfortunately have the WordPress version only.
Thanks
The template works with Dokan but not with Dokan PRO. Why?
When adding a product to the cart the page hangs. The product does not add to the cart and after refreshing the page there is nothing – every page is empty.
Hi there,
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Please reset my license. I move the domain.
Hi there,
Sure, I just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Thanks
Thank you
You’re welcome.
Have a nice day!
Does the template work with plugins like Dokan? (Multivendor)
Hi
Yes our themes work with all multivendor plugins.
Hello, I have purchased the theme.
In the demo I found Header Style 7. https://ninetheme.com/themes/electron2/shop/?header_style=style-7 How can I add it to my theme, because it is missing?Hi there,
Thanks for purchasing.
You can change the header styles here: Dashboard > Ninetheme > Header Builder > Header General > Header Styles
Also, you can see the theme docs file below:
https://ninetheme.com/docs/elementordocs/Thanks
Hello, I open the menu, but Header Style 7 is missing.
It is avaliable only from Header style 1 to Header style 6.
Hey,
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi.. This theme is compatible with WooCommerce 9.0.2 and with latest Wordpress (6.5.5)?
Hi there,
Thanks for your interest.
Yes, the theme is compatible with both latest version of WordPress and WooCommerce.
Thanks
Why i don’t have an option to update the theme? My version is 1.0.1 so it’s old and still no option to update the theme?
Hi
You can update themes via Envato Wordpress plugin
Hello
There is a question I would like to ask before purchasing a product. Do you have the option to purchase multiple products in the theme?
Hi
Yes you can use buy together plugin
Hi
Interested in theme and i have some questions please:
1) Will this theme have new features , new elementor widgets , new banners , new homepages, in the coming updates. 2) Is this theme combatable with rankmath plugin. 3) Is there studio for pre-built elements or widgets with copy and paste feature. 4) In mobile , is there bottom bar. 5) Is there any coming discount promotion for theme price.
Hi there,
Thanks for your interest.
1 – ) What you see on the live demo is what you’ll get and we keep updates the theme based on the clients request.
2 – ) Yes, it’s compatible.
3 – ) Sory, not quite sure if I got this point well. I need a bit more details.
4 – ) Yes, there is a mobile bottom menu.
5 – ) We do not have a plan to discount for this theme earlier.
Thanks
tôi cần hỗ trợ kỹ thuật.tôi đã mua hàng và tôi muốn xóa mã code cũ để cài mã code mới cho website mới của tôi
Hello there,
Sure, we just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Have a nice day!
Hello, I just purchased the theme. I have an established site, will I lose my own data if I upload sample data? Thanks.
Hi there,
Thanks for purchasing.
No, running the wizard demo installer will not lose any of your data.
Thanks
- I couldn’t find where to edit the Product Page – Delivery & Return – page.
- Even though I use Lite Speed Cache, the website opens very late.
For now, I am waiting for your help on these issues.
Best Regards
Hi there,
First off, thank you for your nice feedback.
Sure. Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
