124 comments found.
Hicimos una solicitud de soporte tecnico sobre las tabs adicionales de P & Q y recibimos una mala respuesta con información muy vaga al respecto. ¿Por favor nos pueden ayudar? ticket/4518950/
Hi,
The response you received was sufficient. If you are using a different language, the translation may have been incorrect. You can request a detailed response from our customer support team.
Docs: https://wordpress.org/plugins/customer-reviews-woocommerce/ https://help.cusrev.com/support/homeHi, I’ve been waiting a week for my ticket to be resolved but nothing, I have to go online with the site and I’m still waiting… is it possible to get answers? Private Ticket #4512811
Hi,
You were offered a paid position, and you declined and made a different offer. Due to our busy schedule, we can’t negotiate an offer we haven’t already reached an agreement on. We don’t have time for special assignments right now, and we’ll be very busy for about a week.
Hi, I am having this error after installing the demo content. Some sections of the pages are shot showing. How can I resolve this?
‘).appendTo(’.electron-tab-wrapper[data-id=”1a93c288”] .electron-swiper-container’); wrapper.find(’.electron-loop-product’).each(function(){ $(this).addClass(‘swiper-slide’); }); const mySlider = new NTSwiper(’.electron-tab-wrapper[data-id=”1a93c288”] .electron-swiper-container’,options); jQuery(’.electron-tab-wrapper .electron-swiper-container’).each(function(){ jQuery(this).css(‘height’,’auto’); var height = jQuery(this).css(‘height’); jQuery(this).css(‘height’,height); }); jQuery(window).resize(function(){ jQuery(’.electron-tab-wrapper .electron-swiper-container’).each(function(){ jQuery(this).css(‘height’,’auto’); var height = jQuery(this).css(‘height’); jQuery(this).css(‘height’,height); }); }); });
I realized this is caused by the Bluehost plugin. How can I activate this plugin and not have the error since I need it for managing my site?
Hi,
Support center https://9theme.ticksy.com/when is the update.
Can you create the same https://www.dienmayxanh.com/
Hi
Please get support from an expert for your special requests, updates are limited.
El tema es excelente
Thank you!
El código de Compra NO llegó al correo. El theme tiene mas de un año y no lo hemos instalado. No podemos pedir Soporte tecnico porque nos solicita el Código de compra. ¿Por favor nos puede indicar el código de compra?
Hi
You can find purchase code on your envato Profile – Downloads – Items part
Me esta pidiendo una licencia que nunca me llego al correo. Donde la puedo enconrrar por favor?
Hi
You can find purchase code on your envato Profile – Downloads – Items part
If you need help please read docs and open a ticket
I regret renewing the support service, as the experience so far has been quite disappointing.
replied
My previous website was https://ejeex.com; I am going to change it to https://aoebd.com/. Do I use the same purchase key there? Or what is the way to change this? Let me know
Another question : How can I use the theme for my multiple websites?
Hi
1 license is required for each site, you can purchase a new license by adding the product to the cart again.
Can you please change to https://aoebd.com/ from https://ejeex.com. please because this domain I’m not using anymore ejeex.com
ok
Hello, Why is the Save button on Account details and Password change page disabled?
Hi there,
Thanks for reaching out.
We didn’t change or remove anythign in the Account Details. Both ” Save changes ” and ” Password Change ” buttons are available in the Account settings. We also took a screenshot for you: https://prnt.sc/l9dJmMqa2Ub4
Thanks
Hi, yes, the buttons are visible, but they are inactive (disabled) and don’t respond when clicked.
Hey,
To be able to have a closer look, please open a ticket on our support desk and our support team will gladly look into it for you.
https://9theme.ticksy.com/Thanks
I have submitted a ticket.
Hey,
Thank you. Our support team will address your issues/questions asap.
Have a nice weekend ahead 
Hi.
The support replies are very slow. Its been 5 days and my issue is still not acknowledged nor resolved.
I regret renewing the support service, as the experience so far has been quite disappointing.
replied
hello sir after last update theme have problem and give error please fix it
Warning: foreach() argument must be of type array|object, false given in /home/u128218395/domains/matiexstore.com/public_html/wp-content/themes/electron/woocommerce/init.php on line 3061
Warning: foreach() argument must be of type array|object, false given in /home/u128218395/domains/matiexstore.com/public_html/wp-content/themes/electron/woocommerce/init.php on line 3061
Hello there,
We just made multiple tests on our local server but couldn’t run into such issue. Please make sure you’ve updated your Electron Elementor Addon plugin too, after updated your theme.
Thanks
what you mean addon?
Please check your site now. There were unused product attributes selected in fast filter in Theme Options > Shop Page > Fast Filter. We removed those unused attributes and all is done.
Thanks alot now all fixed
You’re welcome.
Have a nice day!
Hello! I want the product title to be displayed on smartphones above the product gallery
Xiaomi Redmi Pad 6GB
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
I have using the team for years but lately i get error like this every 2 days…why is it so, I have update the team on my website too…mostly is is not just the electron plugin I delete and restore through ftp…most of the plugins seems to be behaving like this..find below the error
[01-Jul-2025 08:18:35 UTC] PHP Fatal error: Trait “Elementor\Electron_Helper” not found in /var/www/wptbox/wp-content/plugins/electron-elementor-addons/classes/class-customizing-default-widgets.php on line 16
[01-Jul-2025 08:18:35 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the woocommerce domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/wptbox/wp-includes/functions.php on line 6121
[01-Jul-2025 08:18:37 UTC] PHP Fatal error: Trait “Elementor\Electron_Helper” not found in /var/www/wptbox/wp-content/plugins/electron-elementor-addons/classes/class-customizing-default-widgets.php on line 16
Hi there,
The latest version of this theme is 1.2.6 and and please make sure you’ve updated your theme and also make sure you’ve updated your Electron Elementor Addon plugin AFTER updated your theme.
Thanks
Unfortunate it still gives this same errors after updating, I had update it to 1.2.6 through evato market plugin a day before…but this morning i just got this error
You should also update your Electron Elementor Addon plugin too, after updaated your theme. If you still get the same error even after updating that plugin, please post a message to the folllowing email address with your site credentials:
help@ninetheme.comOkay I have a email to help@ninetheme.com with the credentials,,I have also attach snapshots with of my theme that is update…1.2.6 and update snapshot of all plugins and electron elementor addon plgin that has been updated
Sure, we also replied you and shared you a screenshot from your own site and we couldn’t see any issues on your site. https://tinyurl.com/2bdgq526
FYI, before we replied you, we also made a couple of tests on our local server and all is working as well.
Hello, I wanted to know before buying: 1) Is it possible to change the color scheme? 2) I want to use affiliate products (catalog), is the theme suitable for these purposes? 3) And is it possible to remove the tabbed display on the product page and just have a vertical display without tabs?
Hi there,
Thanks for your interest.
1 – ) Yes, the theme has color scheme options in Theme Options.
2 – ) Yes, Catalog option is available in Theme Options.
3 – ) Yes, you can simply remove the tabs from the product pages in Theme Options.
Thanks
Hi,
after months of sickness i start again making a website. Please change my licence from tenchord.com to celesthyr.com. tenchord is no more active still few months
Was unable to submit ticket
Thanks
Hi there,
Sure, I just disconnected your license code from your previous domain so you can use it on your actual site now without any problems.
Have a nice day!
Hello, I need a website to sell computers, notebooks, and computer parts. I need a plugin that allows me to: BUILD MY COMPUTER, selecting all the products, and generate the purchase configuration, with the products and prices.
For example, if I choose an INTEL processor, will the motherboards for INTEL and that processor model appear in the motherboard selection?
Does this template include that?
Hi there,
What you’re looking for is a “PC Builder” plugin — a plugin that lets users configure a custom computer by choosing compatible components step-by-step (CPU, motherboard, RAM, GPU, etc.), filtering the options based on compatibility. This is possible in WooCommerce with a few specialized plugins.
https://wordpress.org/plugins/wpappsdev-pcbuilder/ https://wordpress.org/plugins/wpc-composite-products/Thanks
I’m disappointed with your theme document template It is really different from the demo when I installed the theme.
The CATAGOERY MEGA MENU not appearing and I want to add it to the website.
It’s urgent (Ticket as been sent)
Hi there,
Thanks for reaching out.
Sory to hear that. This is where you can see the theme docs file:
https://ninetheme.com/docs/electron-documentation/Also, please check your ticket. Our support agent took a short video additionaly to show you how to add a mega menu. If help is needed, please feel free to contact our team. https://9theme.ticksy.com/tickets/
Thanks
Blog Template is bad for SEO and UX you shoud do it better in next updates
Hi there,
Thanks for purchasing.
Sory to hear that. Sure, please let us know what you’re looking for or if something is missing, and we’ll add in the next theme update.
Thanks
I had this error while activing my templete : An error occurred, please try again. FYI : i reset my web site by WP Reset
Hi there,
We just diconnected your lisense from your previous domain. Please clear out your browser caches and activate your lisense now again.
Thanks
Hello,
Issue still persist
Thanks
Hey,
Please post a message to the following email address with your site credentials and we’ll have a closer look:
help@ninetheme.comThanks
Hello, i tried to update the plugin : Electron Elementor Addons to 1.2.2, but i think the update Pre-Packaged is still 1.2.1. it said : Plugin not activated. A higher version of Electron Elementor Addons is needed for this theme. Please update the plugin.
can you help me with the update?
Thank you
Installed version: 1.2.1
Minimum required version: 1.2.2
Available version: 1.2.2
Active, Requires Update
Hi there,
Thanks for reaching out.
You’re right. We’ll release a quick update today.
Thanks for reporting
