7211 comments found.
i tried to update theGem but it told me it is not possible because of the purchase code. or i bought it some years ago. and no ticket can be send beacause support is out.
Hi, we have replied to your email request, kindly check. Please use the license manager to manage your installations and activations.
I wonder that that the portfolio slider can not be used by swiping on mobile devices like portfolio carousel. Any chance to get an update?
Hi, we have replied per mail, kindly check.
Do i need to buy revolution slider if i buy this theme?
Hi, slider revolution is included as bundled plugin with TheGem, kindly check this info regarding the bundled plugins: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Hi i deactivated my license and want to activate it again on a other site i get unkwon error. I cannot make a ticket, how can i be helped?
Hi, we have replied to your email request, kindly check.
Any chance you guys would create a template for a life insurance broker that offers life, group health, disability, critical illness, annuities and segregated funds? Something like these https://demo.casethemes.net/alico/home-6-one-page/ and https://demo-themewinter.com/instive/service/life-insurance/? Thanks
Hi, do you mean a prebuilt demo website on this subject? You can check the prebuilt demos in the “business” category. You can certainly find a good starting point for your own website there. Combining this with the prebuilt pages and templates from other demos, plus TheGem blocks, will definitely help you achieve your own unique style in a very quick way. If you mean something more specific, kindly contact us via our contact form at https://themeforest.net/user/codexthemes , and we can discuss your question in detail. Thank you.
I am experiencing an issue with activating my theme on my website. Currently, the theme is not appearing in the theme activation dashboard. Could you please assist me with this?
Hi, we have replied to your email request, kindly check.
I have the fully paid version although TheGem Blocks, Demo Import & Elements wont update, please advise
Hi, kindly provide your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes , thank you.
Hi, I did this although did not receive a reply about this issue, please advise
Hi, we have replied, kindly check.
Hi! with the new update version 5.9.7 the new prebuilt demo is missing on the demo import tab, can you please help!
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Ok! I just sent you my purchase code thru that form, thanks!
Hi! did you received my info? thanks in advance!
Hello! any news? I kindly appreciate the help
Hi, sorry for the small delay because of the weekend. We confirm that we have received your request, will process it asap and let you know. Thank you.
Thanks! I’ll look forward to hear from you soon!
Hi, did you receive our reply? Please check in your email folders, thank you.
Hi! I already reply back, thanks a lot!
Hi, I have a big problem with updating the theme. I get always the message “Purchase code verification failed. Activate TheGem” then I go to the link and on the dashboard say the message, that the theme is aktivited and the code is valid. I already tried to contact you per Mail but got no answer
Hi, kindly provide your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes , thank you.
already done
Hi, sorry, we didn’t get any message from you. Can you please send again?
perfect, it works, thanks
Hi codex themes, i have the theme installed in dev.mydomain.com and mydomain.com, the changes and updates applied in dev.mydomain.com is working fine, however when i push the updates from staging to production, it did not work as in my staging (dev.mydomain.com). Please advice.
Is this because of the theme activation code is same for both staging and prod?
Hi, kindly provide your URLs and your purchase code via our contact form at https://themeforest.net/user/codexthemes , thank you.
done sent the details via contact form. Appreciate your response at soonest. Thanks
Hi, thank you for your message. It will be updated asap.
Hi,
I just bought the TheGem theme.
Unfortunately the Lic. Manager is not working and is having Cloudflare issues.
I need to get this project up and running super fast.
Please help!
Thanks.
Amir
Hi Amir, thank you for your purchase. We are checking now, kindly use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thanks.
Everything should be working fine, kindly recheck.
Quick question: your Elementor demo pages, are they built with Elementor containers or sections?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide links to the demos you are interested in, thank you.
Hi,
I want ask is it this theme this can use Elementor FREE version to build the website without the pro license?
Hi, thank you for your request. Yes, exactly, we confirm.
Hi, “Excellent support” – I deactivated your template and can’t activate it on the new site, I write to your support and receive an answer – you can contact our support when you pay for it, seriously? Do I need paid support for a new activation? Learn from others first – how your template activation should work 
Hi, kindly check the documentation https://docs.codex-themes.com/article/295-license-terms – with TheGem license manager you can always control your activations and installations. Also, you have always an option to contact us directly via our contact form at https://themeforest.net/user/codexthemes – we are always happy to assist. In case you will have any further questions in this regard, please send us a message and provide your purchase code, thank you.
Hi, In codex-themes.com/thegem/license_manager – I was already there and deactivated the registration of my old site, but trying to activate my new site – I get this – This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please check your activation. So what should I do now?
Hi, kindly provide your purchase code via our contact form at https://themeforest.net/user/codexthemes – we will check this. Thank you.
Thank you, it works. But why should I waste my and your time on such re-registration? You probably really enjoy communicating and corresponding with your clients… Thanks! the problem was solved!
Are you planning on releasing a new version of WPBakery bundled with the theme to patch the current vulnerability? https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/js_composer-2/wpbakery-page-builder-76-authenticated-contributor-stored-cross-site-scripting-via-vc-single-image-link-attribute
Current version of WPBakery on TheGem 5.9.6 is unpatched 7.6. Please let us know when you plan to include patched version 7.7.
Hi, there were several bugs in WPBakery version 7.7. As we can see, yesterday the WPBakery developers released another update (7.7.2) addressing these issues. We will conduct the compatibility tests today, so I suppose this version will be available in a few hours.
Hello, where can we add the product categories on the shop page? (https://codex-themes.com/thegem/shop/product-categories/)
Thank you!
Hi, it depends on your settings (are you using built-in layout settings or product archive template). We have replied on your email request, kindly check and reply, thank you.
Regarding the new Listings templates, are you going to offer a version for regular retail stores?
Hi, can you please share more details via our contact form at https://themeforest.net/user/codexthemes so we can better understand your requirements and discuss it, thank you.
bought my second one here 2 days ago , too soon i missed the deal ..by the way i really like the Gem , how long this sale % will stay?
Hi, thank you very much, the sale is time limited, so I would recommend to get it before the sale ends 
i will , how much will last ?
Hi support, i have this site, It’s based on a demo of thegem https://www.elettricista-urgente-milano-pronto-intervento.it/ but it’s very slow both in internal loading and once published on the web. I can’t figure out if it’s a configuration problem or some script that slows everything down. System info: wordpress 6.5.4 – thegem version: 5.9.6 – PHP Version: 8.1.26 Thanks a lot
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thanx.
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