23243 comments found.
Hello, @gs-webcreator,
Please read and follow the instructions written in the official documentation of the plugin here: https://docs.yithemes.com/yith-woocommerce-compare/category/free-version-settings/
Please read our theme documentation as well: https://www.portotheme.com/wordpress/porto/documentation/compatibility-of-yith-compare/ & https://www.portotheme.com/wordpress/porto/documentation/porto-compare-icon-element/
Regards, P-THEMES.
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Hi guys, I’m using porto 7.10 version and template creative-agency2.
How can i Edit page header name on /service? In my case is `service` with downcase letters. Can i change?
https://sunconcept.ro/service/Hello, @arthur1cp,
That section has been created using the block: https://pasteboard.co/5rVsWQ2oNksD.png and then the block has been set from Porto >> Page Layouts >> Banner: https://pasteboard.co/vlAobuojrraa.png
Now if you want to modify it, you need to edit the block as per your requirements: https://pasteboard.co/b8v6Iz297gBq.png
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on the homepage, the portfolio display. https://postimg.cc/bd369gwT Image 1 has the name of the website. How do I make the name display on image 2 as well
Hello, @phredds,
By looking at your screenshot, it seems both have different styles, and both have been set using multiple elements.
So please edit your page and then edit the one element check the setting and then edit the second element and apply the same setting on it.
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on the portfolio page, when this is enabled, how do you make it to open in a new tab instead of the same tab. https://postimg.cc/LqvRp7pW
as mentioned earlier, how do I make the name of the portfolio to be displayed on all the portfolio and not just some as indicated in the screenshot. https://postimg.cc/bsvmCBCJ
Thank
Hello, @phredds,
1. Please edit the particular portfolio and try to set the External Link as shown in this screenshot: https://pasteboard.co/GtdaPc9iqiVT.png
2. For that please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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I have already edited the particular portfolio and try to set the External Link((https://postimg.cc/WdgMpBXX) ) as shown in this screenshot but it opens in the same window(https://app.screencastify.com/v3/watch/yyBBTkVukeebhh3q8xHH)
Hello, @phredds,
We have to check the situation on your site, Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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The portfolio section is not working as it’s supposed to. Only “Show All” works, when the other categories are selected nothing displays. Please help out. Thank you
Hello, @phredds,
Please navigate to WP-Dashboard >> Settings >> Reading and set “Blog pages show at most” & “Syndication feeds show the most recent” as “99”, save changes and check back to your site after clearing the browser cache: https://pasteboard.co/PP5o42KfsikH.png
If the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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It didn’t work, https://innovisiongh.com/portfolio/, I’ve contacted support and its been two days now, No response
Hello, @phredds,
We have already solved and replied to your support ticket: https://app.screencastify.com/v3/watch/wTb0dVGp8RVjezES9zJl please check our reply there and reply back to it if needed.
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Working now. Thanks
You’re Most Welcome!!
Hi Portal Theme Support,
I requested for a refund as Gutenberg Full Site Editing cannot be achieved with the theme, bi=ut up until now, i have got no response from you. Can you please attend to my request.
Thank you,
Hello, @walebel,
We have already replied to your support ticket: #43852, please check back our reply there and then reply back to it accordingly if needed.
Regards, P-THEMES.
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Hi Porto please provide link where to download the bills of the support thanks
Hello, @Joaquim_,
Please refer to the official documentation of the Envato here: https://help.market.envato.com/hc/en-us/articles/205604563-View-Download-Invoices
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Hello! I have a problem with loading indicator or overlay for infinite scroll. It shows on blog page, but not on product archive page. Can it be set somewhere?
Hello, @evangeliumikiado,
If you have bought the Porto WordPress theme, please reach out to us via your theme purchase account to receive complimentary support for the Porto WordPress theme.
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Hi there,
Can you let us know if there is a new issue with the WordPress / Porto Theme updates?
Pretty much every website that we manage which uses the Porto theme gets stuck when we try to update to the latest version.
We get to the demo installation section which I have no idea why we are going through that as the theme is already installed and setup.
We click onto CONTINUE and nothing happens, the button is thinking but it gets stuck in that position for ages and we need to refresh the page to abort the process.
This is all Porto Installations, do we know why?
it also states that we can skip that step but there is no button which allows us to skip the step.
https://www.dropbox.com/scl/fi/mavbsblt9wz269xlxn1rm/Screenshot-2024-07-05-at-16-28-26-Setup-Wizard-Katachiware-WordPress.png?rlkey=nqgzt335oq6bwepr2gwxgfhn9&dl=0Hello, @designsenseweb,
Please navigate to Porto >> Dashboard and unregister the theme from there and then re-register the theme with the same purchase code.
After that please navigate to Appearance >> Themes and try to update the theme from there.
And then please navigate to Appearance >> Install Plugins and try to update the plugins from there one by one.
If the issue still persist then you can try with the manual update via FTP, by following our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
OR you can contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hello, How can I change the width of my site (https://estragon.be)? When I change the width in the theme options (layout), it doesn’t change anything (between 960 – 1920 px). What can I do?
Hello, @DamienGillet,
I have just tested it at my end with the latest Theme on my test site and it is working perfectly fine at my end.
Please make sure that you have set/selected the Site Layout Mode as “Boxed” from Porto >> Theme Options >> Layout and then set the Container Max Width (px) from Porto >> Theme Options >> Layout as per your requirements it will work for you.
It only works with and for the Boxed Layout.
Hope this is all clear and makes sense.
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No, it doesn’t work. Using “Boxed” or “Container”. How do I do it?
Hello, @DamienGillet,
I have just tested it at my end on my test site again and it’s working fine for me: https://pasteboard.co/xWkLlQPhjgnY.png it seems the issue is on your site only, we kindly request you to please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hello! There used to be a gym demo installation if I remember well… Has it been removed?
Hello, @arisrep,
Certain demos on our platform currently do not utilize the FSE mode of the theme, resulting in users experiencing difficulties on their sites. To address this, we have temporarily removed these demos from the theme for import. Our development team is actively working to make these demos compatible with the FSE feature of the theme. The upcoming theme update will officially reinstate these demos for import. We appreciate your patience while we work on this, and in the meantime, you may explore other available demos. Thank you for your understanding.
If you are in a hurry and do not want to wait and wants to use non-FSE mode demo then please read and follow the instructions written in this thread: https://www.portotheme.com/forums/topic/medical-theme-1-and-2/#post-4425
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Hi, I just purchased the theme, I wanted to know how to disable Woo Stock Element, like “add to cart” – “add to wish list” – “quick view” and “select option” in products, thanks
Hello, @mirkozax,
Please Login to your site and hover over the product, you will find the tooltip for editing: https://pasteboard.co/K1CX4Cw5Q2zQ.png please edit it.
OR
Please navigate to Porto >> Template Builder >> Post Type and edit the particular Post Type from there: https://pasteboard.co/IcsJ9TP11uf8.png dd to C Then you can find and remove any content as per your requirements like:
Wishlist: https://pasteboard.co/PNUgaV3P8gj2.png
Quick View: https://pasteboard.co/tG3xQp2owun2.png
Add to cart: https://pasteboard.co/tOTYFyh1ri2m.png
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Works thanks, but how can I add the link to the all products images ? I would like to click on image product and go to the product page
Hello, @mirkozax,
Please go to Porto >> Template Builder >> Post Type, then edit the specific Post Type. Choose “Featured Image” and set the option “Add Link to Image” to “Yes”. For reference, please see this screenshot: https://pasteboard.co/BM1l65xFi5sJ.png
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Workds thanks. In HP there are BEST SELLER – NEW ARRIVAL, how can I reverse them?
Hello, @mirkozax,
I apologize, but I’m having difficulty understanding your point. Could you please provide a detailed explanation, possibly including screenshots for clarity? If you can also share the page URL, it would help me assist you more effectively.
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In demo 47 there is in Home Page BEST SELLER – NEW ARRIVAL, I want change the default selection, now is best seller
Hello, @mirkozax,
Please edit your page using the page builder. Within the inner section, locate the Porto Posts Grid element. Edit this element to adjust the products according to your needs. For guidance, please refer to this screenshot: https://pasteboard.co/EL1BRVj3min4.png
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Sorry but I don’t know adjust products, but only make NEW ARRIVAL the default selection when people open my page I want to show first NEW ARRIVAL products.
please refer to this screenshot: https://pasteboard.co/D5fyjxbhPmfV.jpgthank you
Hello, @mirkozax,
You need to simply drag and drop the columns up side down, and they will change the position: https://pasteboard.co/XClPLHEMQbEK.png
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ok works, thank you
You’re Most Welcome!!
can I ask you how I can remove in minicart the word “cart”, thank you
Hello, @mirkozax,
Please share the screenshot along with the URL of the page having that cart word you want to remove, so that I can check and help you out accordingly.
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Hello, @mirkozax,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cahce.
#mini-cart .cart-subtotal {
font-size: 0 !important;
}
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works, thanks !
You’re Most Welcome!!
How I can have full wide mode in category products, I try to change the Page Layout with Wide Left Sidebar but don’t change
This is the result that I want: https://pasteboard.co/qI1vTV0ASVAY.jpg
Thank you
Hello, @mirkozax,
Could you please share your site product category page URL with me here so that I can check how it looks like, and help you out?
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Hello, @mirkozax,
I have just checked your site now and it is working perfectly fine for me: https://ibb.co/m5TPjT1 could you please make sure that the browser on which you are checking your site is set to 100% zooming: https://ibb.co/HPKtYLs
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Hi, you see it correctly because you use a lower resolution than mine, I use a monitor resolution of 3840×2160
Hello, @mirkozax,
I see, again thanks for your explanation, I have checked and solved the issue for you on your site using Custom CSS, please check back to your site now after clearing the browser cache.
Please refer to these screenshots:
https://ibb.co/dMHsrKB
https://ibb.co/Ky4mGxX
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sorry but it’s not what I wanted now the thumbnails are too big, I would like the result like the template I posted before (https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product-category/dress/) and I would like to have a maximum of 6 thumbnails per line for the resolution of 3840×2160
Hello, @mirkozax,
Please check back again now, I have 6 columns for the products on wider screens using Custom CSS.
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Thanks, but in various resolutions, especially at 1680X1050 the product name and price are above the image of the product itself, how can we fix this?
please see this. https://ibb.co/YhsvpHP
Hello, @mirkozax,
Check now on 1600px and let me know the result.
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I see now 3 thumbnail of products per line at 1680×1050, I would like to mantain at least 5 thumbnail per line in all desktop resolutions, like your template here: https://ibb.co/M5sPS6C
thank you
Hello, @mirkozax
Please check your site now, it will show 5 product columns till 2000px and 6 product columns after that.
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thank you very much for your effort, but I see that in some resolutions the problem of the title and price of the products that goes above the image remains, so I was thinking of trying the template called Shop Demo 40 (Grocery 2), speaking of this template, I would like to ask you if it was possible to use it for an apparel shop by adding the category filter bar in the left sider bar and if it was possible how to do it, thanks
Hello, @mirkozax
I appreciate your feedback. Regarding the template ‘Shop Demo 40 (Grocery 2),’ I believe it might address these concerns better.
Yes, you can use that demo for an apparel shop and the filter sidebar is already at the left side of that demo.
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I mean filter category like colors, size, brand, ecc
Filter sidebar like this: https://ibb.co/xY8XSPB
can you help me please ?
Hello, @mirkozax
Yes you can easily add/set the sidebar filters on your site as per your requirements, You have to set the filters in Shop Sidebar under Appearance >> Widgets like: https://pasteboard.co/ItrFwRu6G3wb.png
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I need filter by size, color, ecc only in categories product not in every page
Hello, @mirkozax
I see, Well that sidebar will show/work in the Shop and all the Product Categories and Sub Categories pages, this is the default functionality of that sidebar.
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so you recommend using another template where the filter sidebar is displayed only in categories product?
Hello, @mirkozax
I mean to say that, the filters in sidebar can be set in Shop Sidebar and that can be displayed on Shop and Category pages too.
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Site was shutdown due to your port functionality plugin. Here is what Siteground
What they stated Those queries seem to be related to the plugin porto-functionality and I would advise you to review this further with the assistance of a professional developer, or the developers of the plugin.
As soon as the database is properly optimized, please, inform us here and we would gladly review the situation further.
For your convenience I would leave this ticket in status Awaiting Reply.
Kind Regards, SiteGround Technical Support
Problem It seems that the CPU usage of the website was way above limits and this was caused by slow and stuck database queries like:
1. Executed 17h 59m 17s ago for 14519.76866 sec on Database—> dbz3tigz72sk3w
Date: 2024-07-02 22:05:40 Query_time: 14519.768660 Rows_examined: 3615324334: Rows_sent 0 Lock_time: 0.000001 Query_chars: 1671
SELECT SQL_CALC_FOUND_ROWS DISTINCT yzi_posts.ID FROM yzi_posts LEFT JOIN yzi_postmeta AS pm ON yzi_posts.ID = pm.post_id INNER JOIN yzi_postmeta AS porto_postsmeta_table ON ( yzi_posts.ID = porto_postsmeta_table.post_id ) WHERE 1=1 AND ( yzi_post
......zi_posts.post_title LIKE ‘ Night ’ OR yzi_posts.post_title LIKE ‘ crawler ’ THEN 3 WHEN yzi_posts.post_excerpt LIKE ‘ Night crawler ’ THEN 4 WHEN yzi_posts.post_content LIKE ‘ Night crawler ’ THEN 5 ELSE 6 END), yzi_posts.post_date DESC LIMIT 0, 24;
2. Executed 18h 26s ago for 14448.26588 sec on Database --> dbz3tigz72sk3wDate: 2024-07-02 22:04:31 Query_time: 14448.265880 Rows_examined: 3615324334: Rows_sent 0 Lock_time: 0.000002 Query_chars: 1671
SELECT SQL_CALC_FOUND_ROWS DISTINCT yzi_posts.ID FROM yzi_posts LEFT JOIN yzi_postmeta AS pm ON yzi_posts.ID = pm.post_id INNER JOIN yzi_postmeta AS porto_postsmeta_table ON ( yzi_posts.ID = porto_postsmeta_table.post_id ) WHERE 1=1 AND ( yzi_post
......zi_posts.post_title LIKE ‘ Night ’ OR yzi_posts.post_title LIKE ‘ crawler ’ THEN 3 WHEN yzi_posts.post_excerpt LIKE ‘ Night crawler ’ THEN 4 WHEN yzi_posts.post_content LIKE ‘ Night crawler ’ THEN 5 ELSE 6 END), yzi_posts.post_date DESC LIMIT 0, 24;
Hello, @rgravine,
I have checked your site now and found that you are using the old version of the theme 7.0.4 https://pasteboard.co/VZWcOAAyOKHc.png and the very latest version of the theme is 7.1.10, here is the changelog you can check: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
So you should have to update the theme and plugins on your site and it will solve your issue for sure.
First of all, you have to update the theme: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
And then you have to update the plugins from Appearance >> Install Plugins one by one.
And finally, check back to your site again after clearing the cache.
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Hello, I couldn’t find the page properties in the first image in the new version of Porto, thank you.
Porto 2023: https://i.hizliresim.com/jtt4m4y.jpg Porto 2024: https://i.hizliresim.com/nxhv565.jpg
Hello, @fatihemregunes,
Well, that is because of the FSE mode, In FSE mode, we removed those options and instead of using those options, we provide more flexibility with FSE mode.
You can use the Porto >> Page Layouts and set the blocks at any place using conditions as per your requirements: https://pasteboard.co/d2WTv8MGEx66.png
You can use/create Custom Layout for your pages, posts, and archive pages using Porto >> Template Builder as per your requirements.
Please refer to our theme documentation here:
https://www.portotheme.com/wordpress/porto/documentation/?s=Full+Site+Editing
https://www.portotheme.com/wordpress/porto/documentation/templates-builder/
https://www.portotheme.com/wordpress/porto/documentation/display-condition/
Note: We recommend using the FSE mode consistently as it represents the future direction of the Porto WordPress Theme, offering enhanced customizability and flexibility.
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Hi Porto. How to translate Event Countdown? Img: https://postimg.cc/1g79SFs3 . I used the translation plugin but “Days”, “Hrs”, “Mins” and “Secs” were not found. Please help me!
Hello, @trcnam,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
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Good morning, I installed the Transport demo of the port theme, and I want to know if it is possible to create 2 to 3 footers, and assign a footer to different pages of my choice. THANKS
Hello, @CELINCO,
Yes absolutely you can easily.
First of all, you need to go to Porto >> Template Builder >> Footer.
Create multiple footers from there as per your requirements.
Then move to Porto >> Page Layouts >> Footer
Choose multiple footer from there and apply condition to show on different pages as per your requirements.Please refer to this screenshot: https://postimg.cc/68NWB3qB
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Hello! I would love to ask – do I have to purchase Elementor PRO to use the Porto forms? On their pricing site, they are saying that I can not build forms with the free version of Elementor. Thanks!
Hello, @antoniceq,
First of all, thanks for showing your interest in Porto WordPress 
No need to purchase the pro version of any plugin till you want to use the pro features of the plugin. Now, if the form you are trying to use is the pro feature then Yes you have to purchase the Pro plugin license separately.
Please share the Screenshot and URL of that form so that I will check and further assist you accordingly.
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Hello! Thanks for a fast reply. It seems that I am unaware of how Porto integrates with Elementor. Could you please provide me more info? Are all the Porto widgets visible inside the Elementor build menu? Thanks!
Hello, @antoniceq,
All elements featured on our demo sites, which were created using the Elementor page builder, are included within the pre-packaged Elementor plugin that comes with the theme.
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Wow, absolutely lovely! I will ensure to leave a 5 star review after the purchase. What a great support. Thanks!
Hello, @antoniceq,
Thank you so much for your kind words! I’m thrilled that you had a great experience. Looking forward to your purchase and your feedback. Let me know if there’s anything else I can assist you with!
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I used a porto theme for a while, but now I see that shop46 theme has been released. Can I still select it now or does the entire website have to be recreated?
Hello, @DaveDiss,
You can import the sections of the Shop 46 on your site pages using Port Studio: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And if you wan to import the complete demo, then you should try on a fresh new WordPress from the scratch.
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Tnx for your message, but WordPress from the scratch i will not do that to much work 
Hello, @DaveDiss,
You’re Most Welcome!! The choice is yours now, you might try with Porto Studio functionality.
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Hi, does your template support layout in both LTR and RTL? Content of my website is both in English and Hebrew and I need the user to be able to switch between the two.
Hello, @michele87,
Thank you for your interest in Porto WordPress.
Our theme fully supports both RTL and LTR languages. If you plan to use the theme in multiple languages, we recommend using the WPML or Polylang plugin.
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Hi Porto, Just for information. If I have some idea of improvement in the theme. What is the way to suggest some customization for the new releases of the Theme? And if they are approved by you/your team the person that gave the suggestion can benefit as some way?
thanks, Joaquín
Hello, @Joaquim_,
We value and encourage new suggestions from our customers. If you have any feature requests or suggestions, please share them on our forum at https://www.portotheme.com/forums/topic/feature-request/. Our development team will review and consider them for future updates, ensuring they align with the theme’s environment.
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How do I enable both the add to cart and buy now button like on your new demo site https://www.portotheme.com/wordpress/porto/elementor/shop48/product/22k-gold-plated-stud-earrings/
Hello, @trimarketing12,
Please navigate to Appearance >> Install Plugins and Install and Activate the plugin “WPC Buy Now Button for WooCommerce” it will solve your issue.
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