64 comments found.
Dear sir/madame,
I was expecting more of this theme seen the relatively high price in comparison to other teams. The components that are in the WP bakery are not really flexible and lack options. The slider is limited and other components are not really mature either.
Via this way I would like to opt for a refund.
Kind regards,
Joey Gomes
Hi, please submit a ticket for help: https://oceanthemes.ticksy.com/
Thank you so much!
Hello, is a next update planned soon? (plugin, php…)
I tried updating PHP locally (from version 7.4.30 to all versions above
, and I’m getting bugs…
Perhaps it’s due to my Local by Flywheel, but I’m very hesitant to run the update in production.
Screeshot 1 : https://www.dropbox.com/scl/fi/9ivtxo6diuaqv68yovhlk/screen1.png?rlkey=qrlnvnfmwg1nqyp87ur5zwkvh&dl=0
Screeshot 2 : https://www.dropbox.com/scl/fi/ol10muq81h5rys45kijp7/screen2.png?rlkey=w5h8fw72kne9p1xmnx2mvo2q6&dl=0
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
I can’t. Support has expired.
We apologize, but we’ll release a new version of the Quanto theme as soon as possible. Thank you!
wpbakery plugin error:
Downloading installation package from https://oceanthemes.net/plugins-required/js_composer.zip…
Download failed. cURL error 60: SSL: no alternative certificate subject name matches target hostname ‘oceanthemes.net’
TGMPA v2.6.1 Return to Required Plugins Installer
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hello,
I am getting errors when trying to install the required plugins. Here is an example of one of the errors: Downloading installation package from https://oceanthemes.net/plugins-required/js_composer.zip…
Download failed. cURL error 60: SSL: no alternative certificate subject name matches target hostname ‘oceanthemes.net’
Hi,
1, Please Download “All files & Documentation”: https://themeforest.net/downloads
2, Unzip theme package to a folder and find Plugins folder and upload / installation all the plugins for your website.
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hi, your theme looks good, but installation experience so far is unpleasant. My company purchased through their account and we keep getting this error while installing required plugins:
Downloading installation package from https://oceanthemes.net/plugins-required/quanto/ot_help_center.zip…
Download failed. cURL error 60: SSL: no alternative certificate subject name matches target hostname ‘oceanthemes.net’
This is really frustrating. We do not want a dropbox link to download and install.
Can you please fix the certificate issue so that installation is smooth.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Could you please fix the ssl cert issue from your side. it is not safe downloading plugins from dropbox. Let the installation work by default please. No need for ticket here please.
I have just tried again, same issue.
Hi,
Try with this link: https://oceanthemes.site/plugins-required/quanto/ot_help_center.zip
Thank you!
Horrendous theme so far, you advertised that this did not require third party plugins, unlike other themese that clearly disclosed they require elementor or similar… This app requires WPbakery builder which I’m not happy about!
Secondly, none of your external apps, that we require to do demo site work… they all say error!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hi, I have purchased the Quanto Theme but I cannot install the Plugins, upon checking it won’t unpack the Packages.
Is your domain: http://oceanthemes.net/plugins-required/quanto is still active?
Downloading installation package from http://oceanthemes.net/plugins-required/quanto/ot_creditcard.zip…
“An error occurred while installing OT Credit Card: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.”
Hi,
Sorry, We’ll check and provide a solution for you as soon as possible.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
There’s a critical error on the demo website. Also, any plans to convert this to Elementor? 
Hi,
Sorry, we’ll check and fix it now.
Thank you
Any plans to convert this to Elementor?
Hi,
Demo site has been fixed, please check again.
Thank you!
Any plans to convert this to Elementor?
Sorry, we have no plans to convert this theme to Elementor, Thank you!
Hi there, having an issue with the OT Counter block. When I change the Icon, the icon appears as a foward slash rather than the Icon because the class name is incorrect. the class name shoud be fa fa then the icon name but it’s appearing as fas fa, and the icon isn’t appearing correctly. Please advise ASAP.
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
I just purchased 6 months of support but I still can’t post a new ticket at https://oceanthemes.ticksy.com//submit
How do I do this? I’m using my old purchase code because themeforest doesn’t provide a new code.
Hi,
I have checked and seen your support until May 3, 2023: https://oceanthemes.ticksy.com/ticket/3158300
Thank you!
Hi, is a php 8 compatibiliy update planned soon?
Hi,
We have planned to update the theme this month.
Thank you!
cannot view demo
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
a0cfc77f-fe04-45e1-8e57-1684b3c53dea
i have error mesage ,once activate the theme,
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I’m interested in your theme but what translation plugin do you support?
Nvm, I think you support WPML right? But do you support Polylang or others?
Hi,
Yes, this theme supports Polylang now.
Why in the world is this theme not elementor based, such a heart breaker
Hey i’m interested to buy your Theme. But it seems like you haven’t update this theme for long time.
Hi, we checked this theme again and there is no any issue.
Don’t worry, after buying this theme, we’ll support you if ther’s any issue.
Thanks for interested in our theme.
Hello – We purchased your Quanto theme with 12 months support (e5e8fbf4-37f2-42bb-84b5-3f42714ec095)
I had a question about hiding “pageheader-bg” div off of the home here: https://wdca.info/Thank you!
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Hi, Is it possible to change theme language to Spanish? Does each item has the option to be modified in that way? Thanks
Hi,
WordPress supports Spanish and you can edit the content to Spanish with page builder. It’s very easy.
Avoid this theme, looks nice but options are lacking on some of the most important features. Theme author helped previous clients but told us to use a plugin to add features that should have been included. Spend your money elsewhere, we sure will!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
I was wanting to buy Quanto. But some of the layouts and the Landing pages I like are on Borrow. Is the anything you can do to help me get all the pages I need into Quanto?
Im trying to create a mortgage website for one site and a business loan site in another. I need the same pages essentially.
Thanks
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you