hello, i’ve checked and your account seems synced, can you please try to go to https://my.uicore.co/ first (and login) and then to https://help.uicore.co/ if this still does not work please write us at hello@uicore.co

Since the newest Elementor update, there is a bug that when updating a page and publishing it – the content fails to show up on the page. You have to empty the Theme cache and regenerate the files every single time to see the content.

Hi, this could be related to elements caching. Go to Elementor – Settings – Features and disable Elements Caching.

Hello, we updated the changelog.

Thank you

That is correct, asking a new question will open a support ticket.

should i share the login credentials in that question?

Yes, please. Our team will investigate the issue afterwards.

Hello, the required plugins were not updated to the latest version. We made the update, and it’s working fine now.

Hello Pamela, please set up admin access at hello@uicore.co and we’ll check the issue. Thank you.

Hello, please try going to Settings – Permalinks and Save, then go to Theme Options – System – Refresh UiCore Data. If that doesn’t work, please set up admin access at hello@uicore.co and we’ll check.

Likewise! Appreciate your feedback!

Ok, where do you want to send me the logfile?

I*ve send it with the form to Email UiCore on the themeforest author page

Got it, we have replied to your email.

Hello, downloading the JSON file will only save the page content, but the images will be lost after the fresh installation. Also, keep in mind that the landing pages might not look the same after installing this theme, because the global styles will most likely affect some of the widgets.

We recommend moving the landing pages to a separate subfolder, and installing the theme on the main domain. You can use the Duplicator plugin to move the content: https://wordpress.org/plugins/duplicator/

Thank you for getting back to me so fast. I think it would be simplest to rebuild the pages using Vault – which would have been on my to-do list anyway. Thanks again.

Additinally the “support” is a robot AI which does not know most questionbs askesd

The question they couldnt answer was “What is the name of the font in the vault logo” and “nsert a heading widget”

Hi, please keep in mind the Ai Agent will try to respond to your questions based on the data from our documentation and previous tickets, however, you still have the option to post the question to a human agent: https://uicore.d.pr/i/U2COTh

Our average response time is only a few hours for all tickets.

About the font in the logo, we only got the outlined file from the designer, so we don’t know it either.

For inserting a heading widget you can use Elementor, but the question needs to be a bit more specific so the bot can understand the context.

As mentioned on our product page, we offer a full refund if you’re not satisfied with the theme: https://themeforest.net/refund_requests/new

Hello, you can easily do that by setting an exclusion rule to a specific page: https://uicore.d.pr/i/dgRloH

Hello, please try saving theme options, then clearing any cache if available.

Hello, you can access it in Element Pack Pro – API Settings.

Hello, at the moment we only have Elementor themes, but we’re working on a Gutenberg theme that will use our own blocks, without relying on 3rd party plugins. We hope to release it later this year.

Nevermind just noticed there was version 2.0.15, updated to it all good now

Hello, the top banner is disabled on mobile by default because in most cases the content won’t fit nicely. You can try adding this to Theme Options – Custom CSS, but depending on your content, there might be other adjustments needed:

@media (max-width: 768px) {
    .uicore-top-bar {
        max-height: 100%;
        max-width: 100%;
        width: 100%;
        position: relative !important;
        visibility: visible;
        pointer-events: inherit;
        z-index: 1;
    }
}

Hello, those classes have been part of the theme since the beginning, and we didn’t change anything in the last update. Please share your website at hello@uicore.co, and we’ll check. Thanks

All right, that is just a notice and it doesn’t cause the problem. Please share admin access at hello@uicore.co and we’ll check.

okey – i made you admin

Hi, can you please share the credentials at hello@uicore.co ? We didn’t receive any email yet.

Hello, we added Source Sans 3 and Source Serif 4 in the last version, so please update the theme in Theme Options – Updates.